Re: Activesync not working on Qtek 9100 Mobile 5 device

Hi,
Do you have the DHCP Client service running on the PC? It is required so
the PC can accept an IP address from the Pocket PC.


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm

"JR" <> wrote in message
news: ups.com...
> My Qtek 9100 Mobile 5 device will no longer connect nor synchronise
> with my PC. The two devices connected and sychronised one time only,
> via the USB. Now the PC will not recognise the Qtek. (The Qtek
> recharges from the USB socket of the computer without any problem and
> it is functioning fine as a phone.) I have installed and uninstalled
> and reinstalled Activesync 4.0 and Activesync 4.1 to no avail. And I
> have checked and unchecked the various checkboxes in Connection
> Settings. Soft resets of the Qtek have no effect. I sometimes get the
> following error messages: "There is an IP address conflict with another
> system on the network" and/or "Local Area Connection has limited
> connectivity". Any suggestions for solving this problem will be
> appreciated.
>

I don't see where you've said what OS you are running, but in XP, you open
the Computer Management applet from Control Panel | Administrative Tools.
Expand the Services and Applications item and choose Services. Find the DHCP
Client service and check its status...

Paul T.

"JR" <> wrote in message
news: oups.com...
> Thanks for your reply. How do I check that the DHCP client service is
> running on my PC? Sorry to be ignorant.
>
>
> Chris De Herrera wrote:
>> Hi,
>> Do you have the DHCP Client service running on the PC? It is required
>> so
>> the PC can accept an IP address from the Pocket PC.
>>
>>
>> --
>> Chris De Herrera
>> http://www.pocketpcfaq.com
>> http://www.tabletpctalk.com
>> http://www.pocketpctalk.com
>> http://www.mobilitytalk.com
>>
>> ActiveSync 4.x Troubleshooting Guide -
>> http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm
>>
>> "JR" <> wrote in message
>> news: ups.com...
>> > My Qtek 9100 Mobile 5 device will no longer connect nor synchronise
>> > with my PC. The two devices connected and sychronised one time only,
>> > via the USB. Now the PC will not recognise the Qtek. (The Qtek
>> > recharges from the USB socket of the computer without any problem and
>> > it is functioning fine as a phone.) I have installed and uninstalled
>> > and reinstalled Activesync 4.0 and Activesync 4.1 to no avail. And I
>> > have checked and unchecked the various checkboxes in Connection
>> > Settings. Soft resets of the Qtek have no effect. I sometimes get the
>> > following error messages: "There is an IP address conflict with another
>> > system on the network" and/or "Local Area Connection has limited
>> > connectivity". Any suggestions for solving this problem will be
>> > appreciated.
>> >
>

That's the proper state for operations with ActiveSync.

Paul T.

"JR" <> wrote in message
news: ups.com...
> Thanks. I am running XP. The DHCP client service status is as follows:
>
> Started. Automatic. Local System.
>
> I have tried restarting DHCP from here, but this did not make any
> difference.
>
>
>
>
>
> Paul G. Tobey [eMVP] wrote:
>> I don't see where you've said what OS you are running, but in XP, you
>> open
>> the Computer Management applet from Control Panel | Administrative Tools.
>> Expand the Services and Applications item and choose Services. Find the
>> DHCP
>> Client service and check its status...
>>
>> Paul T.
>>
>> "JR" <> wrote in message
>> news: oups.com...
>> > Thanks for your reply. How do I check that the DHCP client service is
>> > running on my PC? Sorry to be ignorant.
>> >
>> >
>> > Chris De Herrera wrote:
>> >> Hi,
>> >> Do you have the DHCP Client service running on the PC? It is
>> >> required
>> >> so
>> >> the PC can accept an IP address from the Pocket PC.
>> >>
>> >>
>> >> --
>> >> Chris De Herrera
>> >> http://www.pocketpcfaq.com
>> >> http://www.tabletpctalk.com
>> >> http://www.pocketpctalk.com
>> >> http://www.mobilitytalk.com
>> >>
>> >> ActiveSync 4.x Troubleshooting Guide -
>> >> http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm
>> >>
>> >> "JR" <> wrote in message
>> >> news: ups.com...
>> >> > My Qtek 9100 Mobile 5 device will no longer connect nor synchronise
>> >> > with my PC. The two devices connected and sychronised one time only,
>> >> > via the USB. Now the PC will not recognise the Qtek. (The Qtek
>> >> > recharges from the USB socket of the computer without any problem
>> >> > and
>> >> > it is functioning fine as a phone.) I have installed and
>> >> > uninstalled
>> >> > and reinstalled Activesync 4.0 and Activesync 4.1 to no avail. And I
>> >> > have checked and unchecked the various checkboxes in Connection
>> >> > Settings. Soft resets of the Qtek have no effect. I sometimes get
>> >> > the
>> >> > following error messages: "There is an IP address conflict with
>> >> > another
>> >> > system on the network" and/or "Local Area Connection has limited
>> >> > connectivity". Any suggestions for solving this problem will be
>> >> > appreciated.
>> >> >
>> >
>

It seems that the network interface gets created, but something is blocking
the IP traffic for the PC obtain a IP address. Which firewall are you
running?

Have you tried a warm reset of the device??

--
Carl Wolz [MSFT]
This Posting is provided "AS IS" with no warranties, and confers no rights.

"JR" <> wrote in message
news: ups.com...
> Thanks. I am running XP. The DHCP client service status is as follows:
>
> Started. Automatic. Local System.
>
> I have tried restarting DHCP from here, but this did not make any
> difference.
>
>
>
>
>
> Paul G. Tobey [eMVP] wrote:
>> I don't see where you've said what OS you are running, but in XP, you
>> open
>> the Computer Management applet from Control Panel | Administrative Tools.
>> Expand the Services and Applications item and choose Services. Find the
>> DHCP
>> Client service and check its status...
>>
>> Paul T.
>>
>> "JR" <> wrote in message
>> news: oups.com...
>> > Thanks for your reply. How do I check that the DHCP client service is
>> > running on my PC? Sorry to be ignorant.
>> >
>> >
>> > Chris De Herrera wrote:
>> >> Hi,
>> >> Do you have the DHCP Client service running on the PC? It is
>> >> required
>> >> so
>> >> the PC can accept an IP address from the Pocket PC.
>> >>
>> >>
>> >> --
>> >> Chris De Herrera
>> >> http://www.pocketpcfaq.com
>> >> http://www.tabletpctalk.com
>> >> http://www.pocketpctalk.com
>> >> http://www.mobilitytalk.com
>> >>
>> >> ActiveSync 4.x Troubleshooting Guide -
>> >> http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm
>> >>
>> >> "JR" <> wrote in message
>> >> news: ups.com...
>> >> > My Qtek 9100 Mobile 5 device will no longer connect nor synchronise
>> >> > with my PC. The two devices connected and sychronised one time only,
>> >> > via the USB. Now the PC will not recognise the Qtek. (The Qtek
>> >> > recharges from the USB socket of the computer without any problem
>> >> > and
>> >> > it is functioning fine as a phone.) I have installed and
>> >> > uninstalled
>> >> > and reinstalled Activesync 4.0 and Activesync 4.1 to no avail. And I
>> >> > have checked and unchecked the various checkboxes in Connection
>> >> > Settings. Soft resets of the Qtek have no effect. I sometimes get
>> >> > the
>> >> > following error messages: "There is an IP address conflict with
>> >> > another
>> >> > system on the network" and/or "Local Area Connection has limited
>> >> > connectivity". Any suggestions for solving this problem will be
>> >> > appreciated.
>> >> >
>> >
>

Does the device ActiveSync application say "Connecting" and the icon
spinning when you plug it in?

--
Carl Wolz [MSFT]
This Posting is provided "AS IS" with no warranties, and confers no rights.

"Chak" <> wrote in message
news:...
>I have the same problem with my Qtek 9100 (T-mobile MDA Vario)
>
>
>
> see my post
>
> The ActiveSync icon turns green and continuously spins
> WM5 (T-mobile Vario) Activesync 4.1
>
> Activesync on my PC is working fine, no firewall problem and so My second
> PocketPC MDA pro is connecting without any problem
>
> This is the second time that a got this problem
>
> Removing the partnership is also not helping Last time I had hard rest the
> device to solve the connection problem.
>
> Please help
>
>
>
>
>
> Carl Wolz [MSFT] wrote:
>
>> It seems that the network interface gets created, but something is
>> blocking the IP traffic for the PC obtain a IP address. Which firewall
>> are you running?
>
>> Have you tried a warm reset of the device??
>
>
>

UPDATE.

To check that the device is working well

I have done a full backup with SPB backup

Restored older backup of my PocketPC (moment that Activesync was working
well)



After the restore Activesync connection did work okay.



I have restored the actual backup again Activesync is not working

Conclusion: there is something wrong with the Activesync on my Pocketpc

I will play with the registry settings to see if i can find something.....





Chak








"Chak" <> wrote in message
news:...
> Yes ActiveSync application say "Connecting" on my home PC and at work.
> my others device also WM5 (MDA-PRO) connects without any problem.
>
>
> when i check the network connections.
> PC
> Status Connected
> speed 10.0 Mpbs
> IP 169.254.2.2
>
> PocketPC
> RNdisFn1 169.254.2.1
>
> I can ping from my PC the Pocketpc
> from the Pocketpc ping to my pc is also working
>
> I use the Dutch version of the Activesync (problem?)
> My MDA Vario is also Dutch
> MDA-PRO is English
>
>
> Chak
>
>
>
> Carl Wolz [MSFT] wrote:
>
>> Does the device ActiveSync application say "Connecting" and the icon
>> spinning when you plug it in?
>
>

here is a couple of things in the registry to check.
[HKEY_LOCAL_MACHINE\Drivers\USB\FunctionDrivers] DefaultClientDriver = RNDIS
[HKEY_CURRENT_USER\ControlPanel\Comm] AutoCnct =1

--
Carl Wolz [MSFT]
This Posting is provided "AS IS" with no warranties, and confers no rights.


"Chak" <> wrote in message
news:44173bab$0$11061$...
> UPDATE.
>
> To check that the device is working well
>
> I have done a full backup with SPB backup
>
> Restored older backup of my PocketPC (moment that Activesync was working
> well)
>
>
>
> After the restore Activesync connection did work okay.
>
>
>
> I have restored the actual backup again Activesync is not working
>
> Conclusion: there is something wrong with the Activesync on my Pocketpc
>
> I will play with the registry settings to see if i can find
> something.....
>
>
>
>
>
> Chak
>
>
>
>
>
>
>
>
> "Chak" <> wrote in message
> news:...
>> Yes ActiveSync application say "Connecting" on my home PC and at work.
>> my others device also WM5 (MDA-PRO) connects without any problem.
>>
>>
>> when i check the network connections.
>> PC
>> Status Connected
>> speed 10.0 Mpbs
>> IP 169.254.2.2
>>
>> PocketPC
>> RNdisFn1 169.254.2.1
>>
>> I can ping from my PC the Pocketpc
>> from the Pocketpc ping to my pc is also working
>>
>> I use the Dutch version of the Activesync (problem?)
>> My MDA Vario is also Dutch
>> MDA-PRO is English
>>
>>
>> Chak
>>
>>
>>
>> Carl Wolz [MSFT] wrote:
>>
>>> Does the device ActiveSync application say "Connecting" and the icon
>>> spinning when you plug it in?
>>
>>
>
>

Both settings are okay.

I have removed the duplicate notifications

Can this be the problem?



Chak



"Carl Wolz [MSFT]" <> wrote in message
news:...
> here is a couple of things in the registry to check.
> [HKEY_LOCAL_MACHINE\Drivers\USB\FunctionDrivers] DefaultClientDriver =
> RNDIS
> [HKEY_CURRENT_USER\ControlPanel\Comm] AutoCnct =1
>
> --
> Carl Wolz [MSFT]
> This Posting is provided "AS IS" with no warranties, and confers no
> rights.
>
>
> "Chak" <> wrote in message
> news:44173bab$0$11061$...
>> UPDATE.
>>
>> To check that the device is working well
>>
>> I have done a full backup with SPB backup
>>
>> Restored older backup of my PocketPC (moment that Activesync was working
>> well)
>>
>>
>>
>> After the restore Activesync connection did work okay.
>>
>>
>>
>> I have restored the actual backup again Activesync is not working
>>
>> Conclusion: there is something wrong with the Activesync on my Pocketpc
>>
>> I will play with the registry settings to see if i can find
>> something.....
>>
>>
>>
>>
>>
>> Chak
>>
>>
>>
>>
>>
>>
>>
>>
>> "Chak" <> wrote in message
>> news:...
>>> Yes ActiveSync application say "Connecting" on my home PC and at work.
>>> my others device also WM5 (MDA-PRO) connects without any problem.
>>>
>>>
>>> when i check the network connections.
>>> PC
>>> Status Connected
>>> speed 10.0 Mpbs
>>> IP 169.254.2.2
>>>
>>> PocketPC
>>> RNdisFn1 169.254.2.1
>>>
>>> I can ping from my PC the Pocketpc
>>> from the Pocketpc ping to my pc is also working
>>>
>>> I use the Dutch version of the Activesync (problem?)
>>> My MDA Vario is also Dutch
>>> MDA-PRO is English
>>>
>>>
>>> Chak
>>>
>>>
>>>
>>> Carl Wolz [MSFT] wrote:
>>>
>>>> Does the device ActiveSync application say "Connecting" and the icon
>>>> spinning when you plug it in?
>>>
>>>
>>
>>
>
>

I don't get what you meant by "I have removed the duplicate notifications",
from the notification database???

--
Carl Wolz [MSFT]
This Posting is provided "AS IS" with no warranties, and confers no rights.


"Chak" <> wrote in message
news:4417d4fc$0$11061$...
> Both settings are okay.
>
> I have removed the duplicate notifications
>
> Can this be the problem?
>
>
>
> Chak
>
>
>
> "Carl Wolz [MSFT]" <> wrote in message
> news:...
>> here is a couple of things in the registry to check.
>> [HKEY_LOCAL_MACHINE\Drivers\USB\FunctionDrivers] DefaultClientDriver =
>> RNDIS
>> [HKEY_CURRENT_USER\ControlPanel\Comm] AutoCnct =1
>>
>> --
>> Carl Wolz [MSFT]
>> This Posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>>
>> "Chak" <> wrote in message
>> news:44173bab$0$11061$...
>>> UPDATE.
>>>
>>> To check that the device is working well
>>>
>>> I have done a full backup with SPB backup
>>>
>>> Restored older backup of my PocketPC (moment that Activesync was
>>> working well)
>>>
>>>
>>>
>>> After the restore Activesync connection did work okay.
>>>
>>>
>>>
>>> I have restored the actual backup again Activesync is not working
>>>
>>> Conclusion: there is something wrong with the Activesync on my Pocketpc
>>>
>>> I will play with the registry settings to see if i can find
>>> something.....
>>>
>>>
>>>
>>>
>>>
>>> Chak
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> "Chak" <> wrote in message
>>> news:...
>>>> Yes ActiveSync application say "Connecting" on my home PC and at work.
>>>> my others device also WM5 (MDA-PRO) connects without any problem.
>>>>
>>>>
>>>> when i check the network connections.
>>>> PC
>>>> Status Connected
>>>> speed 10.0 Mpbs
>>>> IP 169.254.2.2
>>>>
>>>> PocketPC
>>>> RNdisFn1 169.254.2.1
>>>>
>>>> I can ping from my PC the Pocketpc
>>>> from the Pocketpc ping to my pc is also working
>>>>
>>>> I use the Dutch version of the Activesync (problem?)
>>>> My MDA Vario is also Dutch
>>>> MDA-PRO is English
>>>>
>>>>
>>>> Chak
>>>>
>>>>
>>>>
>>>> Carl Wolz [MSFT] wrote:
>>>>
>>>>> Does the device ActiveSync application say "Connecting" and the icon
>>>>> spinning when you plug it in?
>>>>
>>>>
>>>
>>>
>>
>>
>
>

Yes from the notification Db

fallowing notifications are still in the DB

\windows\calupad.exe

\windows\Timewizard.exe

calnot.exe

clocknot.exe

repllog.exe



Chak



"Carl Wolz [MSFT]" <> wrote in message
news:...
>I don't get what you meant by "I have removed the duplicate notifications",
>from the notification database???
>
> --
> Carl Wolz [MSFT]
> This Posting is provided "AS IS" with no warranties, and confers no
> rights.
>
>
> "Chak" <> wrote in message
> news:4417d4fc$0$11061$...
>> Both settings are okay.
>>
>> I have removed the duplicate notifications
>>
>> Can this be the problem?
>>
>>
>>
>> Chak
>>
>>
>>
>> "Carl Wolz [MSFT]" <> wrote in message
>> news:...
>>> here is a couple of things in the registry to check.
>>> [HKEY_LOCAL_MACHINE\Drivers\USB\FunctionDrivers] DefaultClientDriver =
>>> RNDIS
>>> [HKEY_CURRENT_USER\ControlPanel\Comm] AutoCnct =1
>>>
>>> --
>>> Carl Wolz [MSFT]
>>> This Posting is provided "AS IS" with no warranties, and confers no
>>> rights.
>>>
>>>
>>> "Chak" <> wrote in message
>>> news:44173bab$0$11061$...
>>>> UPDATE.
>>>>
>>>> To check that the device is working well
>>>>
>>>> I have done a full backup with SPB backup
>>>>
>>>> Restored older backup of my PocketPC (moment that Activesync was
>>>> working well)
>>>>
>>>>
>>>>
>>>> After the restore Activesync connection did work okay.
>>>>
>>>>
>>>>
>>>> I have restored the actual backup again Activesync is not working
>>>>
>>>> Conclusion: there is something wrong with the Activesync on my Pocketpc
>>>>
>>>> I will play with the registry settings to see if i can find
>>>> something.....
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Chak
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> "Chak" <> wrote in message
>>>> news:...
>>>>> Yes ActiveSync application say "Connecting" on my home PC and at work.
>>>>> my others device also WM5 (MDA-PRO) connects without any problem.
>>>>>
>>>>>
>>>>> when i check the network connections.
>>>>> PC
>>>>> Status Connected
>>>>> speed 10.0 Mpbs
>>>>> IP 169.254.2.2
>>>>>
>>>>> PocketPC
>>>>> RNdisFn1 169.254.2.1
>>>>>
>>>>> I can ping from my PC the Pocketpc
>>>>> from the Pocketpc ping to my pc is also working
>>>>>
>>>>> I use the Dutch version of the Activesync (problem?)
>>>>> My MDA Vario is also Dutch
>>>>> MDA-PRO is English
>>>>>
>>>>>
>>>>> Chak
>>>>>
>>>>>
>>>>>
>>>>> Carl Wolz [MSFT] wrote:
>>>>>
>>>>>> Does the device ActiveSync application say "Connecting" and the icon
>>>>>> spinning when you plug it in?
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>