Hi,
Are you current on the service packs in Outlook XP? Did you try
reinstalling Outlook and then install ActiveSync?
--
Chris De Herrera
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ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm
"Nobody Home" <> wrote in message
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> OK, here's my problem, which I've seen posted all over Usenet (Google
> Groups), but no solution:
>
> Occasionally, when I synchronize my iPAQ using ActiveSync 3.8 and
> Outlook XP (Part of Office XP) for my corporate e-mail account, I first
> get "A program is trying to access e-mail addresses you have stored in
> Outlook. Do you want to allow this?", and I have to grant access for
> 10 minutes.
>
> I then watch ActiveSync spin it's wheels, and constantly get the
> "Server Busy" message:
> "The action cannot be completed because the "Inbox - Microsoft Outlook"
> program is not responding. Choose "Switch To" and correct the
> problem".
>
> (I've typed the exact text of both messages for the benefit of future
> searches.)
>
> I can either click "Switch To" or "Retry", and the program churns away,
> and some 20 minutes later, I'm synchronized. Doing a hard reset on an
> iPAQ and synchronizing from scratch can take hours.
>
> I've been putting up with this for years, constantly updating
> ActiveSync to the version that fixes this (I believe 3.71 was the first
> version that "fixed" this problem), but the problem continues. This
> problem has been with me through two laptops (new images) OS upgrades,
> an old Compaq Aero replaced by two generations of iPAQ, Windows 2000 to
> XP, Office 2000 to Office XP, and through several versions of
> ActiveSync. (So, don't tell me it's my configuration.)
>
> What I've noticed is, the only time the problem comes up is if I'm
> synchronizing a calendar appointment that has been sent to other
> employees in my company, I believe this is known as a "Meeting
> Request", where attendees are listed. This would explain why
> ActiveSync needs to access my address book. The vast majority of my
> calendar entries are simple appointments with no attendees, and I don't
> have a problem syncing these.
>
> Trouble is, my company has a very large Global Address List. Watching
> the network traffic and judging by how L - O - N - G it takes to
> synchronize one calendar entry that has, maybe 18 e-mail addresses in
> it, I'm guessing that ActiveSync is downloading my company's entire
> Global Address List (tens of megabytes of something, that's for sure)
> each time it runs into one of these meeting requests. Any time I
> accept a meeting request, or even reset the reminder on a meeting, I
> know I've just bought myself another 20 minutes of lost productivity.
> And ActiveSync doesn't "remember" what it's just downloaded, so if a
> new meeting comes along, or one gets updated, I start the whole process
> over again.
>
> It takes on the order of 20 minutes and several megabytes of data
> transfer each time I have this issue. (Oh, and I have to grant access
> to my address book more than once, since the maximum time I can allow
> access is 10 minutes.) Fortunately, I don't have too many meeting
> request entries on my calendar, or I wouldn't even be able to use
> ActiveSync. It just wouldn't be worth it.
>
> And, making matters worse, I can't just walk away and watch TV or make
> a phone call for 30 minutes while my iPAQ synchronizes, because I have
> to constantly click "Retry" or "Switch To", and re-grant access to my
> address book when it times out. I also can't read e-mail, because
> Outlook is completely tied up doing the synchronize.
>
> I'm hoping that either someone has a solution to this problem, or I
> have provided enough detail for Microsoft to understand why this has
> been a constant issue since 2000 or so, and maybe they'll come up with
> a more robust fix for ActiveSync.
>
> My platform, Outlook version, patch level, etc., is determined by my
> corporate IT department, so I don't have much leeway other than
> updating ActiveSync (again). My company keeps us up to date on
> security patches, and rolls out the latest service packs shortly after
> they are released.
>
> I believe my problem is actually three issues:
>
> Outlook XP still does not "trust" ActiveSync 3.8, and I don't have the
> option to designate certain applications as "trustworthy" to Outlook.
>
> ActiveSync is not efficient in how it looks up e-mail addresses it
> finds in my appointments, and appears to be downloading the entire
> Global Address List for my company, or at least it downloads enough
> data to make that likely.
>
> Outlook is not capable of doing anything else while the Address Book is
> being downloaded.
>
> Anyone else out there who thinks this is the same pattern you are
> seeing, I would appreciate your response here, so Microsoft can see how
> big the problem is. I'm sure this is not iPAQ specific, but probably
> affects any Windows CE based PDA. If you can reply with a "Me Too",
> and list your OS, Outlook Version, ActiveSync version and PDA details,
> that might help!
>
>
> Here's my current setup:
>
> Windows XP Service Pack 2
> Outlook 2002 Service Pack 3
> ActiveSync 3.80 (Build 5004)
> PDA: Compaq iPAQ 3850, Windows Pocket PC 2002 Premium (Build 11178)
>
> Hopefully someone will read this who can provide a solution.
>
> Thanks.
>
> Dan
>
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