Jesse Wicker <Jesse
> wrote:
>I have SBS 2003 Premium with Exchange. Both Exchange and SBS have the latest
>service packs.
>
>I have been using a Windows Mobile 5 device (T-Mobile MDA) to connect to my
>exchange server for about 9 months. I recently changed to the Dash which uses
>Windows Mobile 5 SmartPhone Edition.
Are you using ActiveSync or POP3/IMAP and SMTP?
>All worked well until December 2nd when I noticed email sent from the phone
>was not being received. The phone was still receiving mail from the server
>and mail sent from the phone appeared in the "sent messages" folder in my
>Exchange mailbox. I looked in the Message Tracking Center and found:
>
>SMTP Store Driver: Message Submitted from Store
>SMTP: Message Submitted to Advanced Queuing
>SMTP: Started Message Submission to Advanced Queue
>SMTP: Advanced Queue Failed to Deliver Message
Does other e-mail sent to that mailbox get delivered?
>So I turned on maximum logging to MSExchange Transport and receive this
>
>Event Type: Error
>Event Source: MSExchangeTransport
>Event Category: SMTP Protocol
>Event ID: 7004
>Date: 12/6/2006
>Time: 4:18:13 PM
>User: N/A
>Computer: SBSSERVER
>Description:
>This is an SMTP protocol error log for virtual server ID 1, connection #1.
>The remote host "208.50.88.184", responded to the SMTP command "xexch50" with
>"504 Need to authenticate first ". The full command sent was "XEXCH50 1872 2
> ". This will probably cause the connection to fail.
You'll see this when your Exchange server talks to another Exchange
server and they aren't in the same Exchange organization. It has
nothing to do with your PPC.
This KB article explains the xexch50 command:
How to troubleshoot the "504 need to authenticate first" SMTP protocol
error [843106]
And this one tells you how to suppress sending it to servers outside
your own organization:
Messages remain in an outbound queue until a non-delivery report is
generated when you send e-mail to a remote domain [818222]
>
>For more information, click http://www.microsoft.com/contentredirect.asp.
>
>At this point I am clueless. I used my GoogleFOO but found only articles
>relating to messages traversing multiple exchange servers.
>
>I have 4 other phones using Windows Mobile 5.0 that work fine. This is ONLY
>my phone.
And if you use another phone to sync with your mailbox it works?
>I deleted the sync relationship from my phone and recreated it. This did not
>work.
>I deleted the sync relationship and created a new one, with a different user
>account. It worked like a champ. This shows the issue is NOT with my Windows
>Mobile device.
It doesn't prove anything yet. What about another phone synching with
your mailbox?
>I deleted my user account and recreated it hoping it would clear up the
>issue. This did not work. I deleted my user account again, purged the mailbox
>in exchange, then recreated it again. This still did not work. This morning I
>created a second user account for myself with a different alias and all is
>well.
>
>I have NO idea why my user account and my user account alone is having this
>problem. Any ideas?
An "alias" need not be unique within the Exchange organization. It
only has to be unique within the Active Directory OU. Maybe there's
another user with the same alias?
--
Rich Matheisen
MCSE+I, Exchange MVP
MS Exchange FAQ at
http://www.swinc.com/resource/exch_faq.htm
Don't send mail to this address private.php?do=newpm&u=
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