Re: After attack of viruses Windows Update produces an error 403

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

Vista or Win7=> Run this scan instead:
http://onecare.live.com/site/en-us/center/whatsnew.htm

3. Run a /thorough/ check for hijackware, including posting requested logs
in an appropriate forum, not here.

Checking for/Help with Hijackware:
• http://aumha.net/viewtopic.php?f=30&t=4075

• http://mvps.org/winhelp2002/unwanted.htm
• http://inetexplorer.mvps.org/tshoot.html
• http://www.mvps.org/sramesh2k/Malware_Defence.htm
• http://www.elephantboycomputers.com/...moving_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002


ikarf wrote:
> Help, please!!!
> On my computer System Microsoft Windows XP Media Center Edition
> ver.2002 Service Pack 3. System licence. After attack of viruses at site
> visiting Microsoft Update there was a message:
>
> 403 - Forbidden: Access is denied.
> You do not have permission to view this directory or page using the
> credentials that you supplied
>
> At visiting of the site of Microsoft for restoring absence of a file
> was clarified LoadLibrary (c:\windows\system\wuv3is.dll) . When I have
> opened a folder *in it there was no file.*
> If the text is written not by "live" language - excuse, as I write
> through the translator.
> Thanks all who will accept a fate in the permission of this
> problem.

See #3 in my first reply. You're going to need assistance from an expert in
such matters.

Microsoft PCSafety provides home users (only) with no-charge support in
dealing with malware infections such as viruses, spyware (including unwanted
software), and adware.
https://support.microsoft.com/oas/de...prid=7552&st=1


ikarf wrote:
> RESPECTED PA BEAR [MS MVP] [/B]
> *I AM VERY GRATEFUL TO YOU THAT YOU SO HAVE FAST
> RESPONDED TO MY REQUEST AND HAVE GIVEN NECESSARY REFERENCES.
> I checked the computer and and Hijackware and the utility for check by
> infection of a virus from a site Microsoft. They have detected nothing
> in my computer.
>
> On my computer costs *Live OneCare*, off-schedule *Tune-up has detected
> nothing*.
> It has been made earlier, than I have read your message, and yesterday,
> during dialogue in Skype someone who have not named on behalf *of
> campaign of Microsoft *has rushed. He has demanded, that I was
> immediately routed to the specified address as my computer is infected
> by viruses. On this site after check of my computer to me have informed
> that*[B] I should pay *money* for cleaning of my computer from viruses.
>
> At further attempt to visit Microsoft site, *all windows before me were
> closed *also to me informed that my computer is infected and for me
> pages are closed.
> Today IE showed in windows instead of frame figures on all sites.
> At attempt to restore system by means of breakpoints of restoring of
> system, it was clarified that all breakpoints have been deleted.
> Reinstallation IE has not helped even. *Restoring of the register* from
> a backup copy which I have made when the computer worked normally has
> helped.
> *I am grateful to you for involvement which you have accepted in
> solution of my problem*, but, most likely I should reinstall system.
> Thanks.