Re: After security updates can't use either outlook express or IE7

[X-post to IE General and Windows Update newsgroups for the widest
audience.]

You're welcome. (To keep track of things, it helps immensely if you include
all of previous message(s) in your replies to the newsgroup. Thank you.)

The first reference in the Known Issues section of
http://support.microsoft.com/kb/939653 (KB article for the IE update
released on 09 Oct-07) points you to the following KB article:

Error message after you install a Windows Internet Explorer 7 update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed"
http://support.microsoft.com/kb/942818
=============
Symantec Corp. & Symantec Norton Group
Customer Service (800) 441-7234
Service & Support: http://www.symantec.com/techsupp/index.html
=============
My recommendation:

1. Uninstall all Norton software via Add/Remove Programs.

2. Enable the Windows Firewall.

3. Run this removal tool:
http://service1.symantec.com/SUPPORT...05033108162039

4. Immediately install the 30-day free trial version of, e.g., NOD32* or
KAV7**

5. Manually update your new anti-virus application then run a full system
scan.

Do your problems persist now? Can you get a refund from Symantec for
breaking the functionality of your computer?

[Don't forget to subscribe to your new AV app before the free-trial period
runs out!]

* www.eset.com/download/index.php
** http://usa.kaspersky.com/trials/home.../anti-virus-7/
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.org/


wrote:
> Dear PA Bear,
>
> I did follow your instructions and it did seem to work until I turned
> back on my other security. After much testing I have figured out what
> is sort of going on.
>
> The problem is coming from Norton Firewall. The new patches have
> trigger something that Norton Firewall does not like. When I turn off
> the Norton firewall and use the regular windows firewall both Outlook
> Express and IE7 work fine. Norton Firewall on they both fail.
>
> I'm experimenting with the Firewall setting trying to figure out how
> to get Norton to work.
>
> Thanks for all of your help.
<paste>
PA Bear wrote:
> 1. Physically disconnect the machine from the internet.
>
> 2. Temporarily disable your anti-virus application and any real-time
> protection provided by any anti-spyware applications (e.g., Spysweeper;
> Spyware Doctor; AVG Anti-Spyware; S*PERAntiSpyware; don't worry about
> Windows Defender, if installed).
>
> 3. Uninstall the following updates via Add/Remove Programs (make sure Show
> Updates box is checked):
>
> Security Update for Windows Internet Explorer 7 (KB939653)
>
> Security Update for Windows XP SP2 (KB941202)
>
> 4. Reboot.
>
> 5. After making sure the real-time protections in #2 above are STILL
> disabled and that your fireall is still ENABLED, open one (1) IE window,
> go
> to http://windowsupdate.microsoft.com and install any critical updates
> offered, then reboot.
>
> DO NOT DO ANYTHING ELSE ONLINE UNTIL YOU'VE REBOOTED!
>
> 6. Make sure the real-time protections in #2 above are now enabled.
>
> wrote:
>> Here is something for everyone to think about. I was using my
>> computer just fine. Both outlook Express 6 and IE7 had no problems.
>>
>> I saw that there were new security patches so I downloaded them and
>> rebooted the computer system. Now both Outlook and IE7 act as if they
>> can not get out to the internet. Now my Firefox and everything else
>> is working fine.
>>
>> Outlook details:
>> Outlook Express 6 version:6.00.2900.2180
>>
>> Error: The host XXXXX.com could not be found... socket error:11001,
>> Error number 0x800ccc0d
>>
>> IE details:
>> Internet Explorer 7 Version: 1.0.5730.11IC
>>
>> Error: Can't find web page.
>>
>> YES, I did uninstall the patches and it had no impact.
>>
>> So if anyone has any thoughts or if this happen to you please post.