There is a very good chance that you are seeing the effects of a hijackware
infection!
NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!
1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx
NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.
2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm
3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.
Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware
**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums as well.**
If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
hamsatuk wrote:
> Hi All of a sudden my Windows XP 64 bit Pro will not let me update
> Windows manually from there site. When I go to the update site it
> comes back with the message
>
> Administrators Only
>
>
> To install items from Windows Update, you must be logged on as an
> administrator or a member of the Administrators group. If your
> computer is connected to a network, network policy settings may also
> prevent you from completing this procedure.
>
> Note If you are running a Windows 2000 (except DataCenter), Windows
> XP, or Windows Server 2003 operating system, you can run the local
> administrator account on your computer without having to log off and
> then log on again.
>
> To run as the local administrator in Windows XP or Windows Server
> 2003:
>
> Click Start, and then click All Programs (or right-click Windows
> Update if it is available).
> Right-click Windows Update.
> Click Run as on the menu that appears.
> Do one of the following:
> Enter the password for the administrator.
> Enter the user name, domain name, and password of a different user
> account that has administrative permissions on this computer.
>
> When I start the computer I log in as the Administrator so the
> computer is already operating in Administrator mode. I followed all
> the instructions above but it makes no difference also am using IE
> 32bit to use the update the site. The only reason it would be useful
> to be able to use the update manually is to install additional
> updates.Any idea as to what is causing this problem.
> Thanks in advance.
> Tony
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