Re: BITS/svchost fails, Windows Update not working

(cross-post added to Vista Perf & Maint)
"John Riehl" <John > wrote in message
news:EEE11413-DA1D-45AC-97DE-...
> I'm getting failures in BITS which are preventing Windows Update from
> working. Here's the info from the event log:
>
> General:
>
> Faulting application svchost.exe_BITS, version 6.0.6000.16386, time stamp
> 0x4549adc4, faulting module qmgr.dll, version 7.0.6000.16386, time stamp
> 0x4549bd9f, exception code 0xc0000005, fault offset 0x00017412, process id
> 0x1384, application start time 0x01c7c82c3be6a002.
>
> Details:
>
> - System


Guessing (e.g. from the module version) that this is some type of Vista?

Does Vista have bitsadmin? If so you could try checking on BITS status
(in a cmd window) with:

bitsadmin /util /version /verbose

(For example.)

That would be checking if the installation of the BITS support was corrupt.
Otherwise my guess would be that the symptom could be due to interference
from third-party programs. In order to test that hypothesis you could either
try eliminating all such possibilities before retrying (e.g. use clean-boot
troubleshooting techniques) or examine the Stack Back Trace of the crashing
thread (e.g. in drwtsn32.log) for the presence of such modules.

You may get better assistance from a newsgroup which specializes
in your OS. Cross-posting for convenience.


Good luck

Robert Aldwinckle
---

....

"Robert Aldwinckle" wrote:

> (cross-post added to Vista Perf & Maint)
> "John Riehl" <John > wrote in message
> news:EEE11413-DA1D-45AC-97DE-...
> > I'm getting failures in BITS which are preventing Windows Update from
> > working. Here's the info from the event log:
> >
> > General:
> >
> > Faulting application svchost.exe_BITS, version 6.0.6000.16386, time stamp
> > 0x4549adc4, faulting module qmgr.dll, version 7.0.6000.16386, time stamp
> > 0x4549bd9f, exception code 0xc0000005, fault offset 0x00017412, process id
> > 0x1384, application start time 0x01c7c82c3be6a002.
> >
> > Details:
> >
> > - System
>
>
> Guessing (e.g. from the module version) that this is some type of Vista?
>
> Does Vista have bitsadmin? If so you could try checking on BITS status
> (in a cmd window) with:
>
> bitsadmin /util /version /verbose
>
> (For example.)
>
> That would be checking if the installation of the BITS support was corrupt.
> Otherwise my guess would be that the symptom could be due to interference
> from third-party programs. In order to test that hypothesis you could either
> try eliminating all such possibilities before retrying (e.g. use clean-boot
> troubleshooting techniques) or examine the Stack Back Trace of the crashing
> thread (e.g. in drwtsn32.log) for the presence of such modules.
>
> You may get better assistance from a newsgroup which specializes
> in your OS. Cross-posting for convenience.
>
>
> Good luck
>
> Robert Aldwinckle
> ---
>
> ....
>
>
>

Thanks. It is Vista...should have been more specific. Here's the output
from the bitsadmin command you suggested:

BITSADMIN version 3.0 [ 7.0.6000 ]
BITS administration utility.
(C) Copyright 2000-2006 Microsoft Corp.

Version of BITS installed on the system: 3.0

File version for BITS binaries:
file path version langId
C:\Windows\system32\qmgr.dll 7.0.6000.16386 1033
C:\Windows\system32\qmgrprxy.dll 7.0.6000.16386 1033
C:\Windows\system32\bitsprx2.dll 7.0.6000.16386 1033
C:\Windows\system32\bitsprx3.dll 7.0.6000.16386 1033
C:\Windows\system32\bitsprx4.dll 7.0.6000.16386 1033
C:\Windows\system32\bitsprx5.dll 7.0.6000.16386 1033
C:\Windows\system32\bitsigd.dll 7.0.6000.16386 1033
C:\Windows\system32\bitsperf.dll 7.0.6000.16386 1033

Is BITS secondary service DLL active: No
BITS secondary service DLL path: N/A

Pending file operations: None

Group policy undefined for peer caching.
Group policy limit bandwidth: Undefined.
Group policy daytime limit: Undefined.
Group policy daytime start: Undefined.
Group policy daytime end: Undefined.
Group policy night time limit: Undefined.
Group policy max jobs per user: Undefined.
Group policy max jobs per machine: Undefined.
Group policy max files per job: Undefined.
Group policy max ranges per file: Undefined.
Group policy max bandwidth from seconds: Undefined.
Group policy max bandwidth to seconds: Undefined.
Group policy prevent from acting as server: Undefined.
Group policy prevent peer caching client: Undefined.
Unable to get cache size - 0x800706be
Max cache size: 0 % of the system volume's size
Unable to get Maximum Content Age - 0x800706ba
Max content age: 0
Group policy max bandwidth served: Undefined.
Group policy max download time: Undefined.
Is BITS's maximum network bandwidth utilization policy active? NO

Is BITS's job inactivity timeout policy active? NO

Checking BITS main COM interfaces...

Attempting to instantiate BITS main interface, IBackgroundCopyManager...
The BITS service will be started if not already running.
SUCCESS - IBackgroundCopyManager is correctly registered and can be
instantiated
..

A dialog box then opens saying "BITS administration utility has stopped
working A problem caused the program to stop working correctly. Windows
will close the program and notify you if a solution is available." I also
get the same dialog I got before about Host Process for Windows Services
having stopped working. If I rerun bitsadmin before clearing those dialogs,
I get the following at the end of the bitsadmin run:

Failed to instantiate BITS IBackgroundCopyManager interface. The command
/UTIL /REPAIRSERVICE might help diagnose or fix the issue - 0x80080005
Server execution failed

ERROR - BITS configuration errors were found!! Error code - 0x8007042b
The process terminated unexpectedly.

I don't have drwtsn32.log on my system. Here's what the event log has to
say about the bitsadmin failure:

Faulting application bitsadmin.exe, version 7.0.6000.16386, time stamp
0x4549af01, faulting module bitsadmin.exe, version 7.0.6000.16386, time stamp
0x4549af01, exception code 0xc0000005, fault offset 0x00026e9a, process id
0x16b8, application start time 0x01c7c963c7ff04f2.

- System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2007-07-18T17:48:11.000Z

EventRecordID 4329

Channel Application

Computer Scrippy

Security


- EventData

bitsadmin.exe
7.0.6000.16386
4549af01
bitsadmin.exe
7.0.6000.16386
4549af01
c0000005
00026e9a
16b8
01c7c963c7ff04f2

Apologies for the long post, but I really don't know what's important and
what's not, so I'm trying to err on the side of giving too much information
rather than not enough. Thanks for your help.

(cross-post added to BITS)
"John Riehl" <> wrote in message
news:26B16C68-D5D5-4B28-9980-...
>
>
> "Robert Aldwinckle" wrote:
>
>> (cross-post added to Vista Perf & Maint)
>> "John Riehl" <John > wrote in message
>> news:EEE11413-DA1D-45AC-97DE-...
>> > I'm getting failures in BITS which are preventing Windows Update from
>> > working. Here's the info from the event log:
>> >
>> > General:
>> >
>> > Faulting application svchost.exe_BITS, version 6.0.6000.16386, time stamp
>> > 0x4549adc4, faulting module qmgr.dll, version 7.0.6000.16386, time stamp
>> > 0x4549bd9f, exception code 0xc0000005, fault offset 0x00017412, process id
>> > 0x1384, application start time 0x01c7c82c3be6a002.
>> >
>> > Details:
>> >
>> > - System
>>
>>
>> Guessing (e.g. from the module version) that this is some type of Vista?
>>
>> Does Vista have bitsadmin? If so you could try checking on BITS status
>> (in a cmd window) with:
>>
>> bitsadmin /util /version /verbose
>>
>> (For example.)
>>
>> That would be checking if the installation of the BITS support was corrupt.
>> Otherwise my guess would be that the symptom could be due to interference
>> from third-party programs. In order to test that hypothesis you could either
>> try eliminating all such possibilities before retrying (e.g. use clean-boot
>> troubleshooting techniques) or examine the Stack Back Trace of the crashing
>> thread (e.g. in drwtsn32.log) for the presence of such modules.
>>
>> You may get better assistance from a newsgroup which specializes
>> in your OS. Cross-posting for convenience.
>>
>>
>> Good luck
>>
>> Robert Aldwinckle
>> ---
>>
>> ....
>>
>>
>>
>
> Thanks. It is Vista...should have been more specific. Here's the output
> from the bitsadmin command you suggested:
>
> BITSADMIN version 3.0 [ 7.0.6000 ]
> BITS administration utility.
> (C) Copyright 2000-2006 Microsoft Corp.
>
> Version of BITS installed on the system: 3.0
>
> File version for BITS binaries:
> file path version langId
> C:\Windows\system32\qmgr.dll 7.0.6000.16386 1033
> C:\Windows\system32\qmgrprxy.dll 7.0.6000.16386 1033
> C:\Windows\system32\bitsprx2.dll 7.0.6000.16386 1033
> C:\Windows\system32\bitsprx3.dll 7.0.6000.16386 1033
> C:\Windows\system32\bitsprx4.dll 7.0.6000.16386 1033
> C:\Windows\system32\bitsprx5.dll 7.0.6000.16386 1033
> C:\Windows\system32\bitsigd.dll 7.0.6000.16386 1033
> C:\Windows\system32\bitsperf.dll 7.0.6000.16386 1033
>
> Is BITS secondary service DLL active: No
> BITS secondary service DLL path: N/A
>
> Pending file operations: None
>
> Group policy undefined for peer caching.
> Group policy limit bandwidth: Undefined.
> Group policy daytime limit: Undefined.
> Group policy daytime start: Undefined.
> Group policy daytime end: Undefined.
> Group policy night time limit: Undefined.
> Group policy max jobs per user: Undefined.
> Group policy max jobs per machine: Undefined.
> Group policy max files per job: Undefined.
> Group policy max ranges per file: Undefined.
> Group policy max bandwidth from seconds: Undefined.
> Group policy max bandwidth to seconds: Undefined.
> Group policy prevent from acting as server: Undefined.
> Group policy prevent peer caching client: Undefined.
> Unable to get cache size - 0x800706be
> Max cache size: 0 % of the system volume's size
> Unable to get Maximum Content Age - 0x800706ba
> Max content age: 0
> Group policy max bandwidth served: Undefined.
> Group policy max download time: Undefined.
> Is BITS's maximum network bandwidth utilization policy active? NO
>
> Is BITS's job inactivity timeout policy active? NO
>
> Checking BITS main COM interfaces...
>
> Attempting to instantiate BITS main interface, IBackgroundCopyManager...
> The BITS service will be started if not already running.
> SUCCESS - IBackgroundCopyManager is correctly registered and can be
> instantiated
> .
>
> A dialog box then opens saying "BITS administration utility has stopped
> working A problem caused the program to stop working correctly. Windows
> will close the program and notify you if a solution is available." I also
> get the same dialog I got before about Host Process for Windows Services
> having stopped working. If I rerun bitsadmin before clearing those dialogs,
> I get the following at the end of the bitsadmin run:
>
> Failed to instantiate BITS IBackgroundCopyManager interface. The command
> /UTIL /REPAIRSERVICE might help diagnose or fix the issue - 0x80080005
> Server execution failed
>
> ERROR - BITS configuration errors were found!! Error code - 0x8007042b
> The process terminated unexpectedly.
>
> I don't have drwtsn32.log on my system. Here's what the event log has to
> say about the bitsadmin failure:
>
> Faulting application bitsadmin.exe, version 7.0.6000.16386, time stamp
> 0x4549af01, faulting module bitsadmin.exe, version 7.0.6000.16386, time stamp
> 0x4549af01, exception code 0xc0000005, fault offset 0x00026e9a, process id
> 0x16b8, application start time 0x01c7c963c7ff04f2.
>
> - System
>
> - Provider
>
> [ Name] Application Error
>
> - EventID 1000
>
> [ Qualifiers] 0
>
> Level 2
>
> Task 100
>
> Keywords 0x80000000000000
>
> - TimeCreated
>
> [ SystemTime] 2007-07-18T17:48:11.000Z
>
> EventRecordID 4329
>
> Channel Application
>
> Computer Scrippy
>
> Security
>
>
> - EventData
>
> bitsadmin.exe
> 7.0.6000.16386
> 4549af01
> bitsadmin.exe
> 7.0.6000.16386
> 4549af01
> c0000005
> 00026e9a
> 16b8
> 01c7c963c7ff04f2
>
> Apologies for the long post, but I really don't know what's important and
> what's not, so I'm trying to err on the side of giving too much information
> rather than not enough. Thanks for your help.


I was hoping the cross-post would elicit some comments from someone
who had more in common with your scenario. Added BITS to cross-post
as well.

FWIW here is what XP's bitsadmin looks like where yours failed:

<cmd_output>
Attempting to instantiate BITS main interface, IBackgroundCopyManager...
The BITS service will be started if not already running.
SUCCESS - IBackgroundCopyManager is correctly registered and can be instantiated.
SUCCESS - IBackgroundCopyJob2 is correctly registered.
SUCCESS - IBackgroundCopyJob3 is correctly registered.

SUCCESS - no BITS configuration errors were found!!
</cmd_output>

So, if your system would normally show those messages too
it would appear to be breaking while checking on IBackgroundCopyJob2?
However, you have a lot more messages than I do before that
so I wouldn't want to put any money on that guess. <eg>

At this point I'd probably be tempted to use the /repairservice option
but I would be doing it blindly...

Hmm... even the force option seems to be suggested more often than
I suspected--though not for your specific symptom.

(Live Search for
vista repairservice site:microsoft.com
)


Good luck

Robert
---

The following KB article might apply to this case:
http://support.microsoft.com/kb/940520.

Please let us know if you continue to see the issue after following the steps.

Thanks
--
Anna Hester
Microsoft Corporation, BITS Team

This posting is provided "AS IS" with no warranties, and confers no rights.

"Robert Aldwinckle" wrote:

> (cross-post added to BITS)
> "John Riehl" <> wrote in message
> news:26B16C68-D5D5-4B28-9980-...
> >
> >
> > "Robert Aldwinckle" wrote:
> >
> >> (cross-post added to Vista Perf & Maint)
> >> "John Riehl" <John > wrote in message
> >> news:EEE11413-DA1D-45AC-97DE-...
> >> > I'm getting failures in BITS which are preventing Windows Update from
> >> > working. Here's the info from the event log:
> >> >
> >> > General:
> >> >
> >> > Faulting application svchost.exe_BITS, version 6.0.6000.16386, time stamp
> >> > 0x4549adc4, faulting module qmgr.dll, version 7.0.6000.16386, time stamp
> >> > 0x4549bd9f, exception code 0xc0000005, fault offset 0x00017412, process id
> >> > 0x1384, application start time 0x01c7c82c3be6a002.
> >> >
> >> > Details:
> >> >
> >> > - System
> >>
> >>
> >> Guessing (e.g. from the module version) that this is some type of Vista?
> >>
> >> Does Vista have bitsadmin? If so you could try checking on BITS status
> >> (in a cmd window) with:
> >>
> >> bitsadmin /util /version /verbose
> >>
> >> (For example.)
> >>
> >> That would be checking if the installation of the BITS support was corrupt.
> >> Otherwise my guess would be that the symptom could be due to interference
> >> from third-party programs. In order to test that hypothesis you could either
> >> try eliminating all such possibilities before retrying (e.g. use clean-boot
> >> troubleshooting techniques) or examine the Stack Back Trace of the crashing
> >> thread (e.g. in drwtsn32.log) for the presence of such modules.
> >>
> >> You may get better assistance from a newsgroup which specializes
> >> in your OS. Cross-posting for convenience.
> >>
> >>
> >> Good luck
> >>
> >> Robert Aldwinckle
> >> ---
> >>
> >> ....
> >>
> >>
> >>
> >
> > Thanks. It is Vista...should have been more specific. Here's the output
> > from the bitsadmin command you suggested:
> >
> > BITSADMIN version 3.0 [ 7.0.6000 ]
> > BITS administration utility.
> > (C) Copyright 2000-2006 Microsoft Corp.
> >
> > Version of BITS installed on the system: 3.0
> >
> > File version for BITS binaries:
> > file path version langId
> > C:\Windows\system32\qmgr.dll 7.0.6000.16386 1033
> > C:\Windows\system32\qmgrprxy.dll 7.0.6000.16386 1033
> > C:\Windows\system32\bitsprx2.dll 7.0.6000.16386 1033
> > C:\Windows\system32\bitsprx3.dll 7.0.6000.16386 1033
> > C:\Windows\system32\bitsprx4.dll 7.0.6000.16386 1033
> > C:\Windows\system32\bitsprx5.dll 7.0.6000.16386 1033
> > C:\Windows\system32\bitsigd.dll 7.0.6000.16386 1033
> > C:\Windows\system32\bitsperf.dll 7.0.6000.16386 1033
> >
> > Is BITS secondary service DLL active: No
> > BITS secondary service DLL path: N/A
> >
> > Pending file operations: None
> >
> > Group policy undefined for peer caching.
> > Group policy limit bandwidth: Undefined.
> > Group policy daytime limit: Undefined.
> > Group policy daytime start: Undefined.
> > Group policy daytime end: Undefined.
> > Group policy night time limit: Undefined.
> > Group policy max jobs per user: Undefined.
> > Group policy max jobs per machine: Undefined.
> > Group policy max files per job: Undefined.
> > Group policy max ranges per file: Undefined.
> > Group policy max bandwidth from seconds: Undefined.
> > Group policy max bandwidth to seconds: Undefined.
> > Group policy prevent from acting as server: Undefined.
> > Group policy prevent peer caching client: Undefined.
> > Unable to get cache size - 0x800706be
> > Max cache size: 0 % of the system volume's size
> > Unable to get Maximum Content Age - 0x800706ba
> > Max content age: 0
> > Group policy max bandwidth served: Undefined.
> > Group policy max download time: Undefined.
> > Is BITS's maximum network bandwidth utilization policy active? NO
> >
> > Is BITS's job inactivity timeout policy active? NO
> >
> > Checking BITS main COM interfaces...
> >
> > Attempting to instantiate BITS main interface, IBackgroundCopyManager...
> > The BITS service will be started if not already running.
> > SUCCESS - IBackgroundCopyManager is correctly registered and can be
> > instantiated
> > .
> >
> > A dialog box then opens saying "BITS administration utility has stopped
> > working A problem caused the program to stop working correctly. Windows
> > will close the program and notify you if a solution is available." I also
> > get the same dialog I got before about Host Process for Windows Services
> > having stopped working. If I rerun bitsadmin before clearing those dialogs,
> > I get the following at the end of the bitsadmin run:
> >
> > Failed to instantiate BITS IBackgroundCopyManager interface. The command
> > /UTIL /REPAIRSERVICE might help diagnose or fix the issue - 0x80080005
> > Server execution failed
> >
> > ERROR - BITS configuration errors were found!! Error code - 0x8007042b
> > The process terminated unexpectedly.
> >
> > I don't have drwtsn32.log on my system. Here's what the event log has to
> > say about the bitsadmin failure:
> >
> > Faulting application bitsadmin.exe, version 7.0.6000.16386, time stamp
> > 0x4549af01, faulting module bitsadmin.exe, version 7.0.6000.16386, time stamp
> > 0x4549af01, exception code 0xc0000005, fault offset 0x00026e9a, process id
> > 0x16b8, application start time 0x01c7c963c7ff04f2.
> >
> > - System
> >
> > - Provider
> >
> > [ Name] Application Error
> >
> > - EventID 1000
> >
> > [ Qualifiers] 0
> >
> > Level 2
> >
> > Task 100
> >
> > Keywords 0x80000000000000
> >
> > - TimeCreated
> >
> > [ SystemTime] 2007-07-18T17:48:11.000Z
> >
> > EventRecordID 4329
> >
> > Channel Application
> >
> > Computer Scrippy
> >
> > Security
> >
> >
> > - EventData
> >
> > bitsadmin.exe
> > 7.0.6000.16386
> > 4549af01
> > bitsadmin.exe
> > 7.0.6000.16386
> > 4549af01
> > c0000005
> > 00026e9a
> > 16b8
> > 01c7c963c7ff04f2
> >
> > Apologies for the long post, but I really don't know what's important and
> > what's not, so I'm trying to err on the side of giving too much information
> > rather than not enough. Thanks for your help.
>
>
> I was hoping the cross-post would elicit some comments from someone
> who had more in common with your scenario. Added BITS to cross-post
> as well.
>
> FWIW here is what XP's bitsadmin looks like where yours failed:
>
> <cmd_output>
> Attempting to instantiate BITS main interface, IBackgroundCopyManager...
> The BITS service will be started if not already running.
> SUCCESS - IBackgroundCopyManager is correctly registered and can be instantiated.
> SUCCESS - IBackgroundCopyJob2 is correctly registered.
> SUCCESS - IBackgroundCopyJob3 is correctly registered.
>
> SUCCESS - no BITS configuration errors were found!!
> </cmd_output>
>
> So, if your system would normally show those messages too
> it would appear to be breaking while checking on IBackgroundCopyJob2?
> However, you have a lot more messages than I do before that
> so I wouldn't want to put any money on that guess. <eg>
>
> At this point I'd probably be tempted to use the /repairservice option
> but I would be doing it blindly...
>
> Hmm... even the force option seems to be suggested more often than
> I suspected--though not for your specific symptom.
>
> (Live Search for
> vista repairservice site:microsoft.com
> )
>
>
> Good luck
>
> Robert
> ---
>
>
>

The following KB article might apply to this case:
http://support.microsoft.com/kb/940520.

Please let us know if you continue to see the issue after following the steps.

Thanks
--
Anna Hester
Microsoft Corporation, BITS Team

This posting is provided "AS IS" with no warranties, and confers no rights.

"Robert Aldwinckle" wrote:

> (cross-post added to BITS)
> "John Riehl" <> wrote in message
> news:26B16C68-D5D5-4B28-9980-...
> >
> >
> > "Robert Aldwinckle" wrote:
> >
> >> (cross-post added to Vista Perf & Maint)
> >> "John Riehl" <John > wrote in message
> >> news:EEE11413-DA1D-45AC-97DE-...
> >> > I'm getting failures in BITS which are preventing Windows Update from
> >> > working. Here's the info from the event log:
> >> >
> >> > General:
> >> >
> >> > Faulting application svchost.exe_BITS, version 6.0.6000.16386, time stamp
> >> > 0x4549adc4, faulting module qmgr.dll, version 7.0.6000.16386, time stamp
> >> > 0x4549bd9f, exception code 0xc0000005, fault offset 0x00017412, process id
> >> > 0x1384, application start time 0x01c7c82c3be6a002.
> >> >
> >> > Details:
> >> >
> >> > - System
> >>
> >>
> >> Guessing (e.g. from the module version) that this is some type of Vista?
> >>
> >> Does Vista have bitsadmin? If so you could try checking on BITS status
> >> (in a cmd window) with:
> >>
> >> bitsadmin /util /version /verbose
> >>
> >> (For example.)
> >>
> >> That would be checking if the installation of the BITS support was corrupt.
> >> Otherwise my guess would be that the symptom could be due to interference
> >> from third-party programs. In order to test that hypothesis you could either
> >> try eliminating all such possibilities before retrying (e.g. use clean-boot
> >> troubleshooting techniques) or examine the Stack Back Trace of the crashing
> >> thread (e.g. in drwtsn32.log) for the presence of such modules.
> >>
> >> You may get better assistance from a newsgroup which specializes
> >> in your OS. Cross-posting for convenience.
> >>
> >>
> >> Good luck
> >>
> >> Robert Aldwinckle
> >> ---
> >>
> >> ....
> >>
> >>
> >>
> >
> > Thanks. It is Vista...should have been more specific. Here's the output
> > from the bitsadmin command you suggested:
> >
> > BITSADMIN version 3.0 [ 7.0.6000 ]
> > BITS administration utility.
> > (C) Copyright 2000-2006 Microsoft Corp.
> >
> > Version of BITS installed on the system: 3.0
> >
> > File version for BITS binaries:
> > file path version langId
> > C:\Windows\system32\qmgr.dll 7.0.6000.16386 1033
> > C:\Windows\system32\qmgrprxy.dll 7.0.6000.16386 1033
> > C:\Windows\system32\bitsprx2.dll 7.0.6000.16386 1033
> > C:\Windows\system32\bitsprx3.dll 7.0.6000.16386 1033
> > C:\Windows\system32\bitsprx4.dll 7.0.6000.16386 1033
> > C:\Windows\system32\bitsprx5.dll 7.0.6000.16386 1033
> > C:\Windows\system32\bitsigd.dll 7.0.6000.16386 1033
> > C:\Windows\system32\bitsperf.dll 7.0.6000.16386 1033
> >
> > Is BITS secondary service DLL active: No
> > BITS secondary service DLL path: N/A
> >
> > Pending file operations: None
> >
> > Group policy undefined for peer caching.
> > Group policy limit bandwidth: Undefined.
> > Group policy daytime limit: Undefined.
> > Group policy daytime start: Undefined.
> > Group policy daytime end: Undefined.
> > Group policy night time limit: Undefined.
> > Group policy max jobs per user: Undefined.
> > Group policy max jobs per machine: Undefined.
> > Group policy max files per job: Undefined.
> > Group policy max ranges per file: Undefined.
> > Group policy max bandwidth from seconds: Undefined.
> > Group policy max bandwidth to seconds: Undefined.
> > Group policy prevent from acting as server: Undefined.
> > Group policy prevent peer caching client: Undefined.
> > Unable to get cache size - 0x800706be
> > Max cache size: 0 % of the system volume's size
> > Unable to get Maximum Content Age - 0x800706ba
> > Max content age: 0
> > Group policy max bandwidth served: Undefined.
> > Group policy max download time: Undefined.
> > Is BITS's maximum network bandwidth utilization policy active? NO
> >
> > Is BITS's job inactivity timeout policy active? NO
> >
> > Checking BITS main COM interfaces...
> >
> > Attempting to instantiate BITS main interface, IBackgroundCopyManager...
> > The BITS service will be started if not already running.
> > SUCCESS - IBackgroundCopyManager is correctly registered and can be
> > instantiated
> > .
> >
> > A dialog box then opens saying "BITS administration utility has stopped
> > working A problem caused the program to stop working correctly. Windows
> > will close the program and notify you if a solution is available." I also
> > get the same dialog I got before about Host Process for Windows Services
> > having stopped working. If I rerun bitsadmin before clearing those dialogs,
> > I get the following at the end of the bitsadmin run:
> >
> > Failed to instantiate BITS IBackgroundCopyManager interface. The command
> > /UTIL /REPAIRSERVICE might help diagnose or fix the issue - 0x80080005
> > Server execution failed
> >
> > ERROR - BITS configuration errors were found!! Error code - 0x8007042b
> > The process terminated unexpectedly.
> >
> > I don't have drwtsn32.log on my system. Here's what the event log has to
> > say about the bitsadmin failure:
> >
> > Faulting application bitsadmin.exe, version 7.0.6000.16386, time stamp
> > 0x4549af01, faulting module bitsadmin.exe, version 7.0.6000.16386, time stamp
> > 0x4549af01, exception code 0xc0000005, fault offset 0x00026e9a, process id
> > 0x16b8, application start time 0x01c7c963c7ff04f2.
> >
> > - System
> >
> > - Provider
> >
> > [ Name] Application Error
> >
> > - EventID 1000
> >
> > [ Qualifiers] 0
> >
> > Level 2
> >
> > Task 100
> >
> > Keywords 0x80000000000000
> >
> > - TimeCreated
> >
> > [ SystemTime] 2007-07-18T17:48:11.000Z
> >
> > EventRecordID 4329
> >
> > Channel Application
> >
> > Computer Scrippy
> >
> > Security
> >
> >
> > - EventData
> >
> > bitsadmin.exe
> > 7.0.6000.16386
> > 4549af01
> > bitsadmin.exe
> > 7.0.6000.16386
> > 4549af01
> > c0000005
> > 00026e9a
> > 16b8
> > 01c7c963c7ff04f2
> >
> > Apologies for the long post, but I really don't know what's important and
> > what's not, so I'm trying to err on the side of giving too much information
> > rather than not enough. Thanks for your help.
>
>
> I was hoping the cross-post would elicit some comments from someone
> who had more in common with your scenario. Added BITS to cross-post
> as well.
>
> FWIW here is what XP's bitsadmin looks like where yours failed:
>
> <cmd_output>
> Attempting to instantiate BITS main interface, IBackgroundCopyManager...
> The BITS service will be started if not already running.
> SUCCESS - IBackgroundCopyManager is correctly registered and can be instantiated.
> SUCCESS - IBackgroundCopyJob2 is correctly registered.
> SUCCESS - IBackgroundCopyJob3 is correctly registered.
>
> SUCCESS - no BITS configuration errors were found!!
> </cmd_output>
>
> So, if your system would normally show those messages too
> it would appear to be breaking while checking on IBackgroundCopyJob2?
> However, you have a lot more messages than I do before that
> so I wouldn't want to put any money on that guess. <eg>
>
> At this point I'd probably be tempted to use the /repairservice option
> but I would be doing it blindly...
>
> Hmm... even the force option seems to be suggested more often than
> I suspected--though not for your specific symptom.
>
> (Live Search for
> vista repairservice site:microsoft.com
> )
>
>
> Good luck
>
> Robert
> ---
>
>
>

"Anna Hester [MSFT]" <> wrote in message
news:CFAC3F96-4FE1-4453-9446-...
> The following KB article might apply to this case:
> http://support.microsoft.com/kb/940520.
>
> Please let us know if you continue to see the issue after following the steps.
>
> Thanks


Thanks, Anna.

I cross-posted because I wasn't sure BITS experts watched the WU NG.

BTW looks like that article is "hot off the presses"? <eg>

(Live Search for
0x800706ba BITS site:support.microsoft.com

and

0x800706ba Vista site:support.microsoft.com

both come up empty.
)


Hmm... BITS is not mentioned in it! (So the first search wouldn't help
even if the article was indexed.) Possible extra keyword to add? <eg>


Thanks again.

Robert
---


> --
> Anna Hester
> Microsoft Corporation, BITS Team
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Robert Aldwinckle" wrote:
>
>> (cross-post added to BITS)
>> "John Riehl" <> wrote in message
>> news:26B16C68-D5D5-4B28-9980-...
>> >
>> >
>> > "Robert Aldwinckle" wrote:
>> >
>> >> (cross-post added to Vista Perf & Maint)
>> >> "John Riehl" <John > wrote in message
>> >> news:EEE11413-DA1D-45AC-97DE-...
>> >> > I'm getting failures in BITS which are preventing Windows Update from
>> >> > working. Here's the info from the event log:

....

The cross-post was a good thing, thanks Robert. I check the BITS newsgroup
more often than the others. My bad for the duplicate postings, btw.

You raise a good point regarding the keywords used in the KB... "BITS" is
not a very good candidate for use as a keyword (since it is the plural of
"bit"), but I'll check on that... ;-)

--
Anna Hester
Microsoft Corporation, BITS Team

This posting is provided "AS IS" with no warranties, and confers no rights.


"Robert Aldwinckle" wrote:

> "Anna Hester [MSFT]" <> wrote in message
> news:CFAC3F96-4FE1-4453-9446-...
> > The following KB article might apply to this case:
> > http://support.microsoft.com/kb/940520.
> >
> > Please let us know if you continue to see the issue after following the steps.
> >
> > Thanks
>
>
> Thanks, Anna.
>
> I cross-posted because I wasn't sure BITS experts watched the WU NG.
>
> BTW looks like that article is "hot off the presses"? <eg>
>
> (Live Search for
> 0x800706ba BITS site:support.microsoft.com
>
> and
>
> 0x800706ba Vista site:support.microsoft.com
>
> both come up empty.
> )
>
>
> Hmm... BITS is not mentioned in it! (So the first search wouldn't help
> even if the article was indexed.) Possible extra keyword to add? <eg>
>
>
> Thanks again.
>
> Robert
> ---
>
>
> > --
> > Anna Hester
> > Microsoft Corporation, BITS Team
> >
> > This posting is provided "AS IS" with no warranties, and confers no rights.
> >
> > "Robert Aldwinckle" wrote:
> >
> >> (cross-post added to BITS)
> >> "John Riehl" <> wrote in message
> >> news:26B16C68-D5D5-4B28-9980-...
> >> >
> >> >
> >> > "Robert Aldwinckle" wrote:
> >> >
> >> >> (cross-post added to Vista Perf & Maint)
> >> >> "John Riehl" <John > wrote in message
> >> >> news:EEE11413-DA1D-45AC-97DE-...
> >> >> > I'm getting failures in BITS which are preventing Windows Update from
> >> >> > working. Here's the info from the event log:
>
> ....
>
>
>

Anna,

It worked perfectly, thanks.

John

"Anna Hester [MSFT]" wrote:

> The following KB article might apply to this case:
> http://support.microsoft.com/kb/940520.
>
> Please let us know if you continue to see the issue after following the steps.
>
> Thanks
> --
> Anna Hester
> Microsoft Corporation, BITS Team
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Robert Aldwinckle" wrote:
>
> > (cross-post added to BITS)
> > "John Riehl" <> wrote in message
> > news:26B16C68-D5D5-4B28-9980-...
> > >
> > >
> > > "Robert Aldwinckle" wrote:
> > >
> > >> (cross-post added to Vista Perf & Maint)
> > >> "John Riehl" <John > wrote in message
> > >> news:EEE11413-DA1D-45AC-97DE-...
> > >> > I'm getting failures in BITS which are preventing Windows Update from
> > >> > working. Here's the info from the event log:
> > >> >
> > >> > General:
> > >> >
> > >> > Faulting application svchost.exe_BITS, version 6.0.6000.16386, time stamp
> > >> > 0x4549adc4, faulting module qmgr.dll, version 7.0.6000.16386, time stamp
> > >> > 0x4549bd9f, exception code 0xc0000005, fault offset 0x00017412, process id
> > >> > 0x1384, application start time 0x01c7c82c3be6a002.
> > >> >
> > >> > Details:
> > >> >
> > >> > - System
> > >>
> > >>
> > >> Guessing (e.g. from the module version) that this is some type of Vista?
> > >>
> > >> Does Vista have bitsadmin? If so you could try checking on BITS status
> > >> (in a cmd window) with:
> > >>
> > >> bitsadmin /util /version /verbose
> > >>
> > >> (For example.)
> > >>
> > >> That would be checking if the installation of the BITS support was corrupt.
> > >> Otherwise my guess would be that the symptom could be due to interference
> > >> from third-party programs. In order to test that hypothesis you could either
> > >> try eliminating all such possibilities before retrying (e.g. use clean-boot
> > >> troubleshooting techniques) or examine the Stack Back Trace of the crashing
> > >> thread (e.g. in drwtsn32.log) for the presence of such modules.
> > >>
> > >> You may get better assistance from a newsgroup which specializes
> > >> in your OS. Cross-posting for convenience.
> > >>
> > >>
> > >> Good luck
> > >>
> > >> Robert Aldwinckle
> > >> ---
> > >>
> > >> ....
> > >>
> > >>
> > >>
> > >
> > > Thanks. It is Vista...should have been more specific. Here's the output
> > > from the bitsadmin command you suggested:
> > >
> > > BITSADMIN version 3.0 [ 7.0.6000 ]
> > > BITS administration utility.
> > > (C) Copyright 2000-2006 Microsoft Corp.
> > >
> > > Version of BITS installed on the system: 3.0
> > >
> > > File version for BITS binaries:
> > > file path version langId
> > > C:\Windows\system32\qmgr.dll 7.0.6000.16386 1033
> > > C:\Windows\system32\qmgrprxy.dll 7.0.6000.16386 1033
> > > C:\Windows\system32\bitsprx2.dll 7.0.6000.16386 1033
> > > C:\Windows\system32\bitsprx3.dll 7.0.6000.16386 1033
> > > C:\Windows\system32\bitsprx4.dll 7.0.6000.16386 1033
> > > C:\Windows\system32\bitsprx5.dll 7.0.6000.16386 1033
> > > C:\Windows\system32\bitsigd.dll 7.0.6000.16386 1033
> > > C:\Windows\system32\bitsperf.dll 7.0.6000.16386 1033
> > >
> > > Is BITS secondary service DLL active: No
> > > BITS secondary service DLL path: N/A
> > >
> > > Pending file operations: None
> > >
> > > Group policy undefined for peer caching.
> > > Group policy limit bandwidth: Undefined.
> > > Group policy daytime limit: Undefined.
> > > Group policy daytime start: Undefined.
> > > Group policy daytime end: Undefined.
> > > Group policy night time limit: Undefined.
> > > Group policy max jobs per user: Undefined.
> > > Group policy max jobs per machine: Undefined.
> > > Group policy max files per job: Undefined.
> > > Group policy max ranges per file: Undefined.
> > > Group policy max bandwidth from seconds: Undefined.
> > > Group policy max bandwidth to seconds: Undefined.
> > > Group policy prevent from acting as server: Undefined.
> > > Group policy prevent peer caching client: Undefined.
> > > Unable to get cache size - 0x800706be
> > > Max cache size: 0 % of the system volume's size
> > > Unable to get Maximum Content Age - 0x800706ba
> > > Max content age: 0
> > > Group policy max bandwidth served: Undefined.
> > > Group policy max download time: Undefined.
> > > Is BITS's maximum network bandwidth utilization policy active? NO
> > >
> > > Is BITS's job inactivity timeout policy active? NO
> > >
> > > Checking BITS main COM interfaces...
> > >
> > > Attempting to instantiate BITS main interface, IBackgroundCopyManager...
> > > The BITS service will be started if not already running.
> > > SUCCESS - IBackgroundCopyManager is correctly registered and can be
> > > instantiated
> > > .
> > >
> > > A dialog box then opens saying "BITS administration utility has stopped
> > > working A problem caused the program to stop working correctly. Windows
> > > will close the program and notify you if a solution is available." I also
> > > get the same dialog I got before about Host Process for Windows Services
> > > having stopped working. If I rerun bitsadmin before clearing those dialogs,
> > > I get the following at the end of the bitsadmin run:
> > >
> > > Failed to instantiate BITS IBackgroundCopyManager interface. The command
> > > /UTIL /REPAIRSERVICE might help diagnose or fix the issue - 0x80080005
> > > Server execution failed
> > >
> > > ERROR - BITS configuration errors were found!! Error code - 0x8007042b
> > > The process terminated unexpectedly.
> > >
> > > I don't have drwtsn32.log on my system. Here's what the event log has to
> > > say about the bitsadmin failure:
> > >
> > > Faulting application bitsadmin.exe, version 7.0.6000.16386, time stamp
> > > 0x4549af01, faulting module bitsadmin.exe, version 7.0.6000.16386, time stamp
> > > 0x4549af01, exception code 0xc0000005, fault offset 0x00026e9a, process id
> > > 0x16b8, application start time 0x01c7c963c7ff04f2.
> > >
> > > - System
> > >
> > > - Provider
> > >
> > > [ Name] Application Error
> > >
> > > - EventID 1000
> > >
> > > [ Qualifiers] 0
> > >
> > > Level 2
> > >
> > > Task 100
> > >
> > > Keywords 0x80000000000000
> > >
> > > - TimeCreated
> > >
> > > [ SystemTime] 2007-07-18T17:48:11.000Z
> > >
> > > EventRecordID 4329
> > >
> > > Channel Application
> > >
> > > Computer Scrippy
> > >
> > > Security
> > >
> > >
> > > - EventData
> > >
> > > bitsadmin.exe
> > > 7.0.6000.16386
> > > 4549af01
> > > bitsadmin.exe
> > > 7.0.6000.16386
> > > 4549af01
> > > c0000005
> > > 00026e9a
> > > 16b8
> > > 01c7c963c7ff04f2
> > >
> > > Apologies for the long post, but I really don't know what's important and
> > > what's not, so I'm trying to err on the side of giving too much information
> > > rather than not enough. Thanks for your help.
> >
> >
> > I was hoping the cross-post would elicit some comments from someone
> > who had more in common with your scenario. Added BITS to cross-post
> > as well.
> >
> > FWIW here is what XP's bitsadmin looks like where yours failed:
> >
> > <cmd_output>
> > Attempting to instantiate BITS main interface, IBackgroundCopyManager...
> > The BITS service will be started if not already running.
> > SUCCESS - IBackgroundCopyManager is correctly registered and can be instantiated.
> > SUCCESS - IBackgroundCopyJob2 is correctly registered.
> > SUCCESS - IBackgroundCopyJob3 is correctly registered.
> >
> > SUCCESS - no BITS configuration errors were found!!
> > </cmd_output>
> >
> > So, if your system would normally show those messages too
> > it would appear to be breaking while checking on IBackgroundCopyJob2?
> > However, you have a lot more messages than I do before that
> > so I wouldn't want to put any money on that guess. <eg>
> >
> > At this point I'd probably be tempted to use the /repairservice option
> > but I would be doing it blindly...
> >
> > Hmm... even the force option seems to be suggested more often than
> > I suspected--though not for your specific symptom.
> >
> > (Live Search for
> > vista repairservice site:microsoft.com
> > )
> >
> >
> > Good luck
> >
> > Robert
> > ---
> >
> >
> >