Re: Can Not Windows Update...

(crossposted to: microsoft.public.windowsupdate)

Ben <> wrote:

>I need help!!
>
>Vista Business, SP 1...
>
>Can not run Windows Update code 80040154.
>
>AVG 8.5 Rootkit scan shows no problems.
>
>AVG 8.5 Virus scan shows no problems.
>
>Thanks for any help you can provide.
>
>Ben

Credit goes to PA Bear MS MVP for the following

<snip>

There is a very good chance are that you are seeing the affects of a
hijackware infection.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

2. Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe
Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.

<end snip>

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Mike Torello" <> wrote in message
news:...
> (crossposted to: microsoft.public.windowsupdate)
>
> Ben <> wrote:
>
>>I need help!!
>>
>>Vista Business, SP 1...
>>
>>Can not run Windows Update code 80040154.
>>
>>AVG 8.5 Rootkit scan shows no problems.
>>
>>AVG 8.5 Virus scan shows no problems.
>>
>>Thanks for any help you can provide.
>>
>>Ben