Re: Cannot give remote assistance

Greetings Ray,

Yes, in order to use Remote Assistance in Windows Live Messenger, you need the latest version
of Windows Messenger installed (not Live, it's a separate product).

You can grab it from here:
http://microsoft.com/downloads/detai...f-9157a3b3d774

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2007 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"Ray" <> wrote in message news:asdSh.4642$...
>I have Messenger Live version 8.1 which is the latest version I believe.
> But when someone ask for remote assistance, they get a message saying that I have declined.
> Also I get a message saying I have to upgrade messenger.
> If I click on the link, Messenger freezes.
> Can anyone help please.
> Thanks
>

I have the same issue, but when I go to get Windows Messegnger it says it is
incompatible with Vista and that I should upgrade to Live Messenger which I
already have!!

"Jonathan Kay [MVP]" wrote:

> Greetings Ray,
>
> Yes, in order to use Remote Assistance in Windows Live Messenger, you need the latest version
> of Windows Messenger installed (not Live, it's a separate product).
>
> You can grab it from here:
> http://microsoft.com/downloads/detai...f-9157a3b3d774
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2007 Jonathan Kay.
> You *must* contact me for redistribution rights.
> --
>
> "Ray" <> wrote in message news:asdSh.4642$...
> >I have Messenger Live version 8.1 which is the latest version I believe.
> > But when someone ask for remote assistance, they get a message saying that I have declined.
> > Also I get a message saying I have to upgrade messenger.
> > If I click on the link, Messenger freezes.
> > Can anyone help please.
> > Thanks
> >
>
>