Re: Cannot install KB961371, KB971633 and KB973346

[Crosspost to WU NG]

> Content Install Installation Ready: The following updates are downloaded
> and ready for installation. To install the updates, an administrator
> should log on to this computer...

And have you logged on as the Administrator yet...?

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB961371).
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Simon wrote:
> On 2009/07/23 12:06 PM, Ǝиçεl wrote:
>> Further information required:
>>
>> How to view the Update log in Windows
>>
>>
>> Click Start, and then click Run.
>> In the Open box, type %windir%\windowsupdate.log
>> and then click OK.
>
> This is what I get from the first mention of either of the 3kb
>
> 2009-07-23 10:14:21:718 1336 92c Agent *************
> 2009-07-23 10:14:24:673 1336 92c Report REPORT EVENT:
> {C0FA4574-D2C0-44B9-8B76-F4C897291C8B} 2009-07-23
> 10:14:19:670+0200 1 189 102
> {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
> Content Install Installation Ready: The following updates are downloaded
> and ready for installation. To install the updates, an administrator
> should log on to this computer and Windows will prompt with further
> instructions: - Security Update for Windows XP (KB961371)
> 2009-07-23 10:14:24:673 1336 92c Report REPORT EVENT:
> {87CFAC20-73C9-43A8-9EC7-CB0FECA4396B} 2009-07-23
> 10:14:20:655+0200 1 189 102
> {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
> Content Install Installation Ready: The following updates are downloaded
> and ready for installation. To install the updates, an administrator
> should log on to this computer and Windows will prompt with further
> instructions: - Security Update for Windows XP (KB961371) - Security
> Update for Windows XP (KB971633)
> 2009-07-23 10:14:24:673 1336 92c Report REPORT EVENT:
> {8DB32539-A40A-4265-8C0E-9425857C88E9} 2009-07-23
> 10:14:21:718+0200 1 189 102
> {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
> Content Install Installation Ready: The following updates are downloaded
> and ready for installation. To install the updates, an administrator
> should log on to this computer and Windows will prompt with further
> instructions: - Security Update for Windows XP (KB961371) - Security
> Update for Windows XP (KB971633) - Cumulative Security Update for
> ActiveX Killbits for Windows XP (KB973346)
> 2009-07-23 10:14:33:771 1336 758 AU Launched new AU client for directive
> 'Install Approval', session id = 0x0
> 2009-07-23 10:14:33:787 4760 129c Misc =========== Logging initialized
> (build: 7.2.6001.788, tz: +0200) ===========
> 2009-07-23 10:14:33:787 4760 129c Misc = Process:
> C:\WINDOWS\system32\wuauclt.exe
> 2009-07-23 10:14:33:787 4760 129c AUClnt Launched Client UI process
> 2009-07-23 10:14:33:818 4760 129c Misc =========== Logging initialized
> (build: 7.2.6001.788, tz: +0200) ===========
> 2009-07-23 10:14:33:818 4760 129c Misc = Process:
> C:\WINDOWS\system32\wuauclt.exe
> 2009-07-23 10:14:33:818 4760 129c Misc = Module:
> C:\WINDOWS\system32\wucltui.dll
>
> ...
>
> 2009-07-23 10:51:06:339 1336 1774 PT WARNING: StartCategoryScan failed :
> 0x80240436
> 2009-07-23 10:51:06:339 1336 1774 Agent WARNING: Server does not support
> CatScan. Falling back to full catalog sync...
> 2009-07-23 10:51:06:339 1336 1774 Agent Server changed and need
> resyncing with server
> 2009-07-23 10:51:09:823 1336 1774 PT +++++++++++ PT: Synchronizing
> server updates +++++++++++
>
>>
>
>>
>> If appropriate copy and paste the error codes into this thread so someone
>> may be able to assist you.
>>
>> On the other hand, you may be able to find the error code and other
>> suggestions by searching the Newsgroup.
>>
>>
>> Also check Windows folder for file called KB******.log
>>
>> (****** = number of update ie KB896688) and post the contents of the
>> failed
>> update.
>>
>
> %windir%\KB961371.log does not exist, %windir%\KB971633.log does not
> exist and neither does %windir%\KB973346.log
>
> Thanks
>
> Simon

On 2009/07/23 06:47 PM, PA Bear [MS MVP] wrote:
> [Crosspost to WU NG]
>
>> Content Install Installation Ready: The following updates are downloaded
>> and ready for installation. To install the updates, an administrator
>> should log on to this computer...
>
> And have you logged on as the Administrator yet...?

I am administrator on my machine.

>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY
> in the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated
> with security updates. When you call, clearly state that your problem is
> related to a Security Update and cite the update's KB number (e.g.,
> KB961371).

I am in South Africa, from experience MS never returns calls or helps in
any meaningful way.

I know you will not believe me, (try and call them if you want), but the
most common 'solution' is to do a fresh install.

So, even if they could help they will ask me for the same info that I
have already supplied here.

Simon

Simon, logging on with Admin privileges is not the same thing as logging on
as the Administrator.

> So, even if they could help they will ask me for the same info that I
> have already supplied here.

So what? Repeat what you've posted here.


Simon wrote:
> On 2009/07/23 06:47 PM, PA Bear [MS MVP] wrote:
>> [Crosspost to WU NG]
>>
>>> Content Install Installation Ready: The following updates are downloaded
>>> and ready for installation. To install the updates, an administrator
>>> should log on to this computer...
>>
>> And have you logged on as the Administrator yet...?
>
> I am administrator on my machine.
>
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with security updates. When you call, clearly state that your problem is
>> related to a Security Update and cite the update's KB number (e.g.,
>> KB961371).
>
> I am in South Africa, from experience MS never returns calls or helps in
> any meaningful way.
>
> I know you will not believe me, (try and call them if you want), but the
> most common 'solution' is to do a fresh install.
>
> So, even if they could help they will ask me for the same info that I
> have already supplied here.
>
> Simon