Re: Cannot update on one machine

Did you contact Microsoft Online Assisted Support or call PSS
(1-800-936-3500 -U.S. and Canada Only)?

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527

2. You cannot install some updates or programs
http://support.microsoft.com/default...b;en-us;822798

3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.

How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093

3b. Compare errors to those listed here:
http://inetexplorer.mvps.org/archive...date_codes.htm and/or go to
http://windowsupdate.microsoft.com > click on Help and Support link in left
pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)


Phill Barrett wrote:
> Hi,
>
> Am trying to use Microsoft Update on one machine but get the following
> error:
>
> "The website has encountered a problem and cannot display the page you are
> trying to view. The options provided below might help you solve the
> problem.
> For self-help options:
>
> Frequently Asked Questions
>
> Find Solutions
>
> Windows Update Newsgroup
> For assisted support options:
>
> Microsoft Online Assisted Support (no-cost for Windows Update issues) "
>
> The Update page loads fine and progresses to the Express or Custom page
> but
> which ever is selected after a short scan the error above is displayed.
>
> I've tried renaming the Software Distributioin directory so a new Software
> Distribution folder is made, but that has not helped.
>
> Any ideas?
>
> Thanks,
>
> Phill.