Re: Can't perform file sync on Win2K

"Johan Parin" <> wrote in message
news:...
>
> Hi all,
>
> At work under Windows 2000 I have a problem syncing files. It appears
> that it works for Excel docs but not word docs. The error message is:
>
> ***
> Error Converting File
>
> Cannot convert file '<filename>'.
>
> The file converter is unable to load the converter required to
> generate the format of the output file. The name of the unavailable
> converter file is ".xlt" and was referenced in the "" registry key.
> ***
>
> I tried to copy converter files from
>
> C:\program files\Common Files\Microsoft Shared\TextConv
>
> to
>
> C:\program files\Common Files\Microsoft Shared\TextConv
>
> (the ones under TextConv were newer), but this din't help. I've also
> reinstalled activesync several times. I'm currently running ActiveSync
> version 3.7.1.
>
> At home, using Windows XP this is working fine. I'm running ActiveSync
> version 3.7.1 at home too.
>
> What could be the problem here?
>
> Thanks in advance.
>
>
> Johan


Hello Johan,

The start and destination location appear to be the same in your post. What
is the location to where you copied the converter files ?

Ideally it should be C:\Program Files\Microsoft ActiveSync. If this is not
the path, then it appears you didnot install ActiveSync under the default
directory.

You could also try the Detect and Repair utility (under the Help menu) in MS
Word application or click Add/Remove Programs in Control Panel and select
support information, then click Repair since this will force a check of all
Office files associated with this application. This action should update
the converter files under the above location.

--
Regards,
Raj

"Ed" <> wrote in message
news: ...
>I have this same problem with XP and word documents. I tried the
> repair from Word and the control panel with no luck.
>

Hi Ed,

Could you confirm the whether you installed ActiveSync 3.7 in the default
folder or some other location?

Additionally, you have the option of not allowing ActiveSync to convert Word
documents.... In ActiveSync ->Tools -> Options -> Rules -> Conversion
Settings. The word documents should open alright on your PPC even if it is
not converted.

--
Regards,
Raj Pillai
http://www.cewindows.net/raj