Re: Can't run Windows Update

[Crosspost to Windows Update newsgroup]

Please state your full Windows version (e.g., WinXP SP3) and IE version.

1. Is Automatic Updates enabled?

2. Start | Run | (type) services.msc | OK

Is Automatic Updates and Cryptographic Services Started & set to Automatic?
If not, can you make it so, reboot, and find it the way you left it?

Is Background Intelligent Transfer Service Started & set to Manual? If not,
can you make it so, reboot, and find it the way you left it?

3. What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

4. Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Tim Zych wrote:
> When I go to the Windows update site, I am prompted to download the latest
> software, which is used to figure out what updates to pick from and
> install.
>
> Here is a screenshot:
>
> http://www.higherdata.com/misc/installnow.jpg
>
> So I click the install now button, and it proceeds successfully to
> download
> and install.
>
> However, once that has been installed, there is an error which says that
> there is an error with the website being displayed.
>
> http://www.higherdata.com/misc/winupdateerror.jpg
>
> Does anybody know what could be wrong. Is the Windows Update center down?
>
> I have performed Windows Updates many times. This is the first time I have
> seen this error.
>
> Thanks for any help.

Thanks for replying. Answers inline...



"PA Bear [MS MVP]" <> wrote in message
news:%23u$jgNH$...
> [Crosspost to Windows Update newsgroup]

> Please state your full Windows version (e.g., WinXP SP3) and IE version.

Windows XP Version 5.1, SP2

IE 8.0.6001.18702


> 1. Is Automatic Updates enabled?

No.I usually get updates manually and select which ones I want.


> 2. Start | Run | (type) services.msc | OK
>
> Is Automatic Updates and Cryptographic Services Started & set to
> Automatic?
> If not, can you make it so, reboot, and find it the way you left it?

Yes, both are Started/Automatic

> Is Background Intelligent Transfer Service Started & set to Manual? If
> not,
> can you make it so, reboot, and find it the way you left it?

Yes. Started/Manual

> 3. What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than
> Defender)?
> What third-party firewall (if any)?

Norton Anti Virus and Zone Alarm. NAV is current, but Zone Alarm is
not, but I don't use the anti-virus component of ZA anyway.

> 4. Has a Norton or McAfee application ever been installed on this machine
> (e.g., a free-trial version that came preinstalled when you bought it)?

Just the full version of NAV

> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002


Thanks


--
Regards,
Tim Zych
http://www.higherdata.com



> Tim Zych wrote:
>> When I go to the Windows update site, I am prompted to download the
>> latest
>> software, which is used to figure out what updates to pick from and
>> install.
>>
>> Here is a screenshot:
>>
>> http://www.higherdata.com/misc/installnow.jpg
>>
>> So I click the install now button, and it proceeds successfully to
>> download
>> and install.
>>
>> However, once that has been installed, there is an error which says that
>> there is an error with the website being displayed.
>>
>> http://www.higherdata.com/misc/winupdateerror.jpg
>>
>> Does anybody know what could be wrong. Is the Windows Update center down?
>>
>> I have performed Windows Updates many times. This is the first time I
>> have
>> seen this error.
>>
>> Thanks for any help.
>

Please try to avoid inline replies. Thanks.

In order, and assuming your NAV subscription is current:

1. Enable Automatic Updates but select the Notify Only option. With Notify
Only enabled, you must (a) approve which updates are downloaded, (b) which
updates (if any) are installed via AU, and (c) when they're installed. If
you wish to continue updating manually, you may do so but at least you'll be
aware of available updates in a timely manner. See
http://support.microsoft.com/kb/306525

2. See if disabling ZA (Free, I assume; see #3) and then enabling the
Windows Firewall makes any difference in the behavior you're seeing.

3. If you're running ZAISS with only the firewall enabled, uninstall it then
either enable the Windows Firewall or install a third-party firewall (e.g.,
ZA Free; Online Armor).

NB: Only one (1) firewall should be enabled at any given time & you should
not be connected to the internet or any networks without a firewall enabled.

4. If an earlier Norton application had *ever* been installed (e.g., you
upgraded to your current version), you may need to (a) uninstall your
current version, (b) download/run the Norton Removal Tool
(http://service1.symantec.com/SUPPORT...05033108162039),
(c) reboot, and then (d) reinstall NAV.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Tim Zych wrote:
> Thanks for replying. Answers inline...
>
>> Please state your full Windows version (e.g., WinXP SP3) and IE version.
>
> Windows XP Version 5.1, SP2
> IE 8.0.6001.18702
>
>> 1. Is Automatic Updates enabled?
>
> No.I usually get updates manually and select which ones I want.
>
>> 2. Start | Run | (type) services.msc | OK
>>
>> Is Automatic Updates and Cryptographic Services Started & set to
>> Automatic?
>> If not, can you make it so, reboot, and find it the way you left it?
>
> Yes, both are Started/Automatic
>
>> Is Background Intelligent Transfer Service Started & set to Manual? If
>> not,
>> can you make it so, reboot, and find it the way you left it?
>
> Yes. Started/Manual
>
>> 3. What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)?
>> What third-party firewall (if any)?
>
> Norton Anti Virus and Zone Alarm. NAV is current, but Zone Alarm is
> not, but I don't use the anti-virus component of ZA anyway.
>
>> 4. Has a Norton or McAfee application ever been installed on this machine
>> (e.g., a free-trial version that came preinstalled when you bought it)?
>
> Just the full version of NAV
>
>> Tim Zych wrote:
>>> When I go to the Windows update site, I am prompted to download the
>>> latest
>>> software, which is used to figure out what updates to pick from and
>>> install.
>>>
>>> Here is a screenshot:
>>>
>>> http://www.higherdata.com/misc/installnow.jpg
>>>
>>> So I click the install now button, and it proceeds successfully to
>>> download
>>> and install.
>>>
>>> However, once that has been installed, there is an error which says that
>>> there is an error with the website being displayed.
>>>
>>> http://www.higherdata.com/misc/winupdateerror.jpg
>>>
>>> Does anybody know what could be wrong. Is the Windows Update center
>>> down?
>>>
>>> I have performed Windows Updates many times. This is the first time I
>>> have
>>> seen this error.
>>>
>>> Thanks for any help.

"PA Bear [MS MVP]" <> wrote:

>Please try to avoid inline replies. Thanks.

Yes, Nanny.

Now, can you help with Shenan's replies where she copies and pastes
from several posts to recreate a discussion????


>In order, and assuming your NAV subscription is current:
>
>1. Enable Automatic Updates but select the Notify Only option. With Notify
>Only enabled, you must (a) approve which updates are downloaded, (b) which
>updates (if any) are installed via AU, and (c) when they're installed. If
>you wish to continue updating manually, you may do so but at least you'll be
>aware of available updates in a timely manner. See
>http://support.microsoft.com/kb/306525
>
>2. See if disabling ZA (Free, I assume; see #3) and then enabling the
>Windows Firewall makes any difference in the behavior you're seeing.
>
>3. If you're running ZAISS with only the firewall enabled, uninstall it then
>either enable the Windows Firewall or install a third-party firewall (e.g.,
>ZA Free; Online Armor).
>
>NB: Only one (1) firewall should be enabled at any given time & you should
>not be connected to the internet or any networks without a firewall enabled.
>
>4. If an earlier Norton application had *ever* been installed (e.g., you
>upgraded to your current version), you may need to (a) uninstall your
>current version, (b) download/run the Norton Removal Tool
>(http://service1.symantec.com/SUPPORT...05033108162039),
>(c) reboot, and then (d) reinstall NAV.

Take a hike. [What makes you think Shenan is a woman, other than your
misogynistic nature?]

Nate Grossman wrote:
> "PA Bear [MS MVP]" <> wrote:
>> Please try to avoid inline replies. Thanks.
>
> Yes, Nanny.
>
> Now, can you help with Shenan's replies where she copies and pastes
> from several posts to recreate a discussion????
<snip>

"PA Bear [MS MVP]" <> wrote:

>Take a hike. [What makes you think Shenan is a woman, other than your
>misogynistic nature?]

[snip]

Please don't top-post, Nanny.

Top-posting is the custom in MS newsgroups, especially since MS OE,
MSWinMail, and MS WLMail top-post by default.

<plonk>

Nate Grossman wrote:
>> Take a hike. [What makes you think Shenan is a woman, other than your
>> misogynistic nature?]
>
> [snip]
>
> Please don't top-post, Nanny.

> Please try to avoid inline replies. Thanks.

My reply was a hybrid of a top post with the snipped questions and answers
following (simulated "inline").

How else should I have replied to satisfy answering your questions, as
asked, one-by-one?

In all seriousness, if there is a better way to reply I'm all eyes.

--
Regards,
Tim Zych

"PA Bear [MS MVP]" <> wrote in message
news:%23IcYxAN$...
> Please try to avoid inline replies. Thanks.
>
> In order, and assuming your NAV subscription is current:
>
> 1. Enable Automatic Updates but select the Notify Only option. With
> Notify Only enabled, you must (a) approve which updates are downloaded,
> (b) which updates (if any) are installed via AU, and (c) when they're
> installed. If you wish to continue updating manually, you may do so but
> at least you'll be aware of available updates in a timely manner. See
> http://support.microsoft.com/kb/306525
>
> 2. See if disabling ZA (Free, I assume; see #3) and then enabling the
> Windows Firewall makes any difference in the behavior you're seeing.
>
> 3. If you're running ZAISS with only the firewall enabled, uninstall it
> then either enable the Windows Firewall or install a third-party firewall
> (e.g., ZA Free; Online Armor).
>
> NB: Only one (1) firewall should be enabled at any given time & you should
> not be connected to the internet or any networks without a firewall
> enabled.
>
> 4. If an earlier Norton application had *ever* been installed (e.g., you
> upgraded to your current version), you may need to (a) uninstall your
> current version, (b) download/run the Norton Removal Tool
> (http://service1.symantec.com/SUPPORT...05033108162039),
> (c) reboot, and then (d) reinstall NAV.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> Tim Zych wrote:
>> Thanks for replying. Answers inline...
>>
>>> Please state your full Windows version (e.g., WinXP SP3) and IE version.
>>
>> Windows XP Version 5.1, SP2
>> IE 8.0.6001.18702
>>
>>> 1. Is Automatic Updates enabled?
>>
>> No.I usually get updates manually and select which ones I want.
>>
>>> 2. Start | Run | (type) services.msc | OK
>>>
>>> Is Automatic Updates and Cryptographic Services Started & set to
>>> Automatic?
>>> If not, can you make it so, reboot, and find it the way you left it?
>>
>> Yes, both are Started/Automatic
>>
>>> Is Background Intelligent Transfer Service Started & set to Manual? If
>>> not,
>>> can you make it so, reboot, and find it the way you left it?
>>
>> Yes. Started/Manual
>>
>>> 3. What anti-virus application or security suite is installed and is
>>> your
>>> subscription current? What anti-spyware applications (other than
>>> Defender)?
>>> What third-party firewall (if any)?
>>
>> Norton Anti Virus and Zone Alarm. NAV is current, but Zone Alarm
>> is
>> not, but I don't use the anti-virus component of ZA anyway.
>>
>>> 4. Has a Norton or McAfee application ever been installed on this
>>> machine
>>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>
>> Just the full version of NAV
>>
>>> Tim Zych wrote:
>>>> When I go to the Windows update site, I am prompted to download the
>>>> latest
>>>> software, which is used to figure out what updates to pick from and
>>>> install.
>>>>
>>>> Here is a screenshot:
>>>>
>>>> http://www.higherdata.com/misc/installnow.jpg
>>>>
>>>> So I click the install now button, and it proceeds successfully to
>>>> download
>>>> and install.
>>>>
>>>> However, once that has been installed, there is an error which says
>>>> that
>>>> there is an error with the website being displayed.
>>>>
>>>> http://www.higherdata.com/misc/winupdateerror.jpg
>>>>
>>>> Does anybody know what could be wrong. Is the Windows Update center
>>>> down?
>>>>
>>>> I have performed Windows Updates many times. This is the first time I
>>>> have
>>>> seen this error.
>>>>
>>>> Thanks for any help.
>

You could just answer my questions by number, Tim, but please quote my
entire post in your replies.

Tim Zych wrote:
>> Please try to avoid inline replies. Thanks.
>
> My reply was a hybrid of a top post with the snipped questions and answers
> following (simulated "inline").
>
> How else should I have replied to satisfy answering your questions, as
> asked, one-by-one?
>
> In all seriousness, if there is a better way to reply I'm all eyes.
>
>> Please try to avoid inline replies. Thanks.
>>
>> In order, and assuming your NAV subscription is current:
>>
>> 1. Enable Automatic Updates but select the Notify Only option. With
>> Notify Only enabled, you must (a) approve which updates are downloaded,
>> (b) which updates (if any) are installed via AU, and (c) when they're
>> installed. If you wish to continue updating manually, you may do so but
>> at least you'll be aware of available updates in a timely manner. See
>> http://support.microsoft.com/kb/306525
>>
>> 2. See if disabling ZA (Free, I assume; see #3) and then enabling the
>> Windows Firewall makes any difference in the behavior you're seeing.
>>
>> 3. If you're running ZAISS with only the firewall enabled, uninstall it
>> then either enable the Windows Firewall or install a third-party firewall
>> (e.g., ZA Free; Online Armor).
>>
>> NB: Only one (1) firewall should be enabled at any given time & you
>> should
>> not be connected to the internet or any networks without a firewall
>> enabled.
>>
>> 4. If an earlier Norton application had *ever* been installed (e.g., you
>> upgraded to your current version), you may need to (a) uninstall your
>> current version, (b) download/run the Norton Removal Tool
>> (http://service1.symantec.com/SUPPORT...05033108162039),
>> (c) reboot, and then (d) reinstall NAV.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> Tim Zych wrote:
>>> Thanks for replying. Answers inline...
>>>
>>>> Please state your full Windows version (e.g., WinXP SP3) and IE
>>>> version.
>>>
>>> Windows XP Version 5.1, SP2
>>> IE 8.0.6001.18702
>>>
>>>> 1. Is Automatic Updates enabled?
>>>
>>> No.I usually get updates manually and select which ones I want.
>>>
>>>> 2. Start | Run | (type) services.msc | OK
>>>>
>>>> Is Automatic Updates and Cryptographic Services Started & set to
>>>> Automatic?
>>>> If not, can you make it so, reboot, and find it the way you left it?
>>>
>>> Yes, both are Started/Automatic
>>>
>>>> Is Background Intelligent Transfer Service Started & set to Manual? If
>>>> not,
>>>> can you make it so, reboot, and find it the way you left it?
>>>
>>> Yes. Started/Manual
>>>
>>>> 3. What anti-virus application or security suite is installed and is
>>>> your
>>>> subscription current? What anti-spyware applications (other than
>>>> Defender)?
>>>> What third-party firewall (if any)?
>>>
>>> Norton Anti Virus and Zone Alarm. NAV is current, but Zone Alarm
>>> is
>>> not, but I don't use the anti-virus component of ZA anyway.
>>>
>>>> 4. Has a Norton or McAfee application ever been installed on this
>>>> machine
>>>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>>
>>> Just the full version of NAV
>>>
>>>> Tim Zych wrote:
>>>>> When I go to the Windows update site, I am prompted to download the
>>>>> latest
>>>>> software, which is used to figure out what updates to pick from and
>>>>> install.
>>>>>
>>>>> Here is a screenshot:
>>>>>
>>>>> http://www.higherdata.com/misc/installnow.jpg
>>>>>
>>>>> So I click the install now button, and it proceeds successfully to
>>>>> download
>>>>> and install.
>>>>>
>>>>> However, once that has been installed, there is an error which says
>>>>> that
>>>>> there is an error with the website being displayed.
>>>>>
>>>>> http://www.higherdata.com/misc/winupdateerror.jpg
>>>>>
>>>>> Does anybody know what could be wrong. Is the Windows Update center
>>>>> down?
>>>>>
>>>>> I have performed Windows Updates many times. This is the first time I
>>>>> have
>>>>> seen this error.
>>>>>
>>>>> Thanks for any help.

"PA Bear [MS MVP]" <> wrote:

>Top-posting is the custom in MS newsgroups, especially since MS OE,
>MSWinMail, and MS WLMail top-post by default.
>
><plonk>


Ooh... I've been plonked by Nanny!

Boo-freaking-hoo.