Re: In case anyone finds this thread in the future, these directionsfromMicrosoft

What are the last two instructions pls? Your sentence just stops.........the 2nd to last sentence...........

> On Tuesday, May 08, 2007 12:17 PM md wrote:

> Been using Windows Live Messenger for months with no problems. Just
> this morning, when I try to sign in, I get "Windows Live Messenger has
> encountered a problem and needs to close. We are sorry for the
> inconvenience." And the application just vanishes. Anyone else getting
> this issue?


>> On Tuesday, May 08, 2007 5:10 PM md wrote:

>> Wondering if it has anything to do with the fact that yesterday I
>> changed my "icon" to one of the new options that were just added. I
>> picked the swaying palm trees. Is there a way to change the icon, if
>> you're unable to start the Windows Live Messenger client?


>>> On Tuesday, May 08, 2007 8:54 PM thecreator wrote:

>>> Hi md,
>>>
>>> Have you tried a simple reboot?
>>>
>>>
>>> --
>>> thecreator


>>>> On Wednesday, May 09, 2007 2:46 AM md wrote:

>>>> Yes. And I also did a complete clean uninstall and reinstall.


>>>>> On Wednesday, May 09, 2007 12:20 PM md wrote:

>>>>> In case anyone finds this thread in the future, these directions from
>>>>> Microsoft solved the problem:
>>>>>
>>>>> To fix this issue, we have to update your user cache. Please follow
>>>>> the steps below.
>>>>>
>>>>> 1. Change the Microsoft Windows Explorer settings. To do this, use one
>>>>> of the following methods:
>>>>>
>>>>> a. Right-click "Start," and then click "Explore" to open Windows
>>>>> Explorer.
>>>>>
>>>>> b. On the "Tools" menu, click "Folder Options."
>>>>>
>>>>> c. On the "View" tab, in the "Advanced settings" list, select "Show
>>>>> hidden files and folders" under "Hidden Files and Folders."
>>>>>
>>>>> d. Clear the "Hide extensions for known file types" check box.
>>>>>
>>>>> e. Click "OK" to close the Folder Options window.
>>>>>
>>>>> 2. Delete the Contacts Cache folder. To do this, follow these steps:
>>>>>
>>>>> a. Right-click "Start," and then click "Explore" to open the Windows
>>>>> Explorer window.
>>>>>
>>>>> b. In the Windows Explorer window, locate the folder:
>>>>>
>>>>> C:\Documents and Settings\"Your Windows logon name"\Contacts\"Your
>>>>> Messenger e-mail address"
>>>>>
>>>>> NOTE: In these examples, "Windows Logon name" is the logon name that
>>>>> you use to sign in to windows and "Your Messenger e-mail address" is
>>>>> the address that you use to sign in to Windows Live Messenger.
>>>>>
>>>>> c. Delete all the files that are in the "Your Messenger e-mail
>>>>> address" folder.
>>>>>
>>>>> d. Right-click "Start," and then click "Explore" to open the Windows
>>>>> Explorer window.
>>>>>
>>>>> e. In the Windows Explorer window, locate the folder:
>>>>>
>>>>> C:\Documents and Settings\"Your Windows logon name"\Local Settings
>>>>> \Application Data\Microsoft\Windows Live Contacts\"Your Messenger e-
>>>>> mail address"
>>>>>
>>>>> NOTE: In these examples, "Windows Logon name" is the logon name that
>>>>> you use to sign in to windows and "Your Messenger e-mail address" is
>>>>> the address that you use to sign in to Windows Live Messenger.
>>>>>
>>>>> f. Delete the "real" and "shadow" folders that are located in the
>>>>> "Your Messenger e-mail address" folder.
>>>>>
>>>>> 3. Try to sign in to Windows Live Messenger again.


>>>>>> On Saturday, May 12, 2007 11:05 AM StevenBes wrote:

>>>>>> Tried re-installing, tried your fix, tried a different fix (Deleting the
>>>>>> "Policies key in registry), tried repairing.
>>>>>> Whenever I sign in, it signs me in and then immediately errors out
>>>>>> Event viewer says "Event for source cannot be found, and adds
>>>>>> "The following information is part of the event: msnmsgr.exe, 8.1.178.0,
>>>>>> 45b12d6a, msvcr80.dll, 8.0.50727.163, 44849dd9, 0, 0000f2c6."
>>>>>>
>>>>>> System: AMD 2600+ 1768MB, 300GB, nVidia 6200, connected with broadband
>>>>>> (fiber), latest updates installed, Windows XP Pro
>>>>>>
>>>>>> "md" wrote:


>>>>>>> On Friday, May 18, 2007 1:12 PM Mike wrote:

>>>>>>> I receive this error notice when I try to click on Help and then Help Topics
>>>>>>> and the programme crashes. I am currently being advised by Microsoft
>>>>>>> technicians via email, but with no success so far. Have just sent them
>>>>>>> several error log files for their perusal.
>>>>>>>
>>>>>>> I have also just tried md's fix re clearing the cache and it has made no
>>>>>>> difference - presumably a different cause. Will advise if and when Microsoft
>>>>>>> techs come up with my solution.
>>>>>>>
>>>>>>> "Steven Best" wrote:


>>>>>>>> On Monday, May 21, 2007 9:31 AM John Butler wrote:

>>>>>>>> Mike
>>>>>>>>
>>>>>>>> First, WLM is FULL of problems and to isolate yours can you say what email
>>>>>>>> accounts you have enabled? With more than one email account or if you have
>>>>>>>> Outlook installed it is very likely that you will get that error message.
>>>>>>>> could you try setting up WLM with just one email account and see how that
>>>>>>>> goes?
>>>>>>>>
>>>>>>>> --
>>>>>>>> Old Uncle John
>>>>>>>>
>>>>>>>> "Mike P." <> wrote in message
>>>>>>>> news:A2FED37D-5E3D-407C-8D0A-...


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