Re: Changed WIndows Live ID email, contacts offline

Greetings,

Did you sign in at all during this 24 hour period? After you change your ID, you need to
stay offline for at least 8 hours or so for the change to replicate. If you sign in during
that time, the process can be cancelled and not go through.

If you switch your ID back, your contacts will come online as per normal on the old ID and
you can try the process again. My normal recommendation is to simply change your ID to the
new one before shutting down for the day and after you awake it should be straightened out.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
--



<> wrote in message
news:8874248e-585d-47e3-bc60-...
> Anyone know how long their servers take to sort it out? It's been
> 24hours and all my contacts appear offline at all times. Tried
> deleting and readding them all. Made no difference.

Hi,

Did the contacts at least come back online after you switched it back (that should happen
immediately)? If not, it's probably really messed up - I have to admit I'm a bit worried
about your mass deletion/re-add as that may have seriously had some implications. I do
however admit my understanding of how this feature works is just based on observations over
the past few years, but it's proven accurate for quite some time.


--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
--


<> wrote in message
news:208fe143-89f6-4c76-bbdf-...
> I was signed out for about 12 hours or so, almost immediately after
> changing the email address and another 10 hours today. Still all
> offline.

Hi,

That won't work, you need to revert it. It doesn't matter if the ISP exists or not as you
don't actually have to verify your address. You just need it be switched back, then you can
proceed to switch it to whatever you want.

If you don't revert it, your account is basically now inactive.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
--



<> wrote in message
news:59919d65-8863-4974-9320-...
> I didn't revert the email address. I can't actually. The old one was
> tied to an old internet service provider that I stopped using months
> and months ago. So the email address was dead.
>
> I made a new account with a basic hotmail email address, but I would
> much prefer to use my old account. But I do have all my contacts
> saved and I imported them all again.

Hi,

Nah, you don't have to wait when switching it back, that part is instant (minus a sign
out/sign in of course). The actual real switch to the new address should be done signed off
and then the 8 hour wait afterwards.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
--


<> wrote in message
news:155ac24f-5798-4094-a254-...
> Hi, I've been trying to solve this problem in the last 2 days, because
> none of my contact could see me online after changing the ID, neither
> could I see them online.
> I've just now switched back to the old wl id, even if it's a dead e-
> mail account.
> You suggest i have to wait 8 hours now before reconnecting?
>
> For sure I'll be waiting the entire night at the next switch :P
>
>
> On 24 Dic, 17:02, "Jonathan Kay [MVP]" <msnewsrepl...@jonathankay.com>
> wrote:
>> Hi,
>>
>> That won't work, you need to revert it. It doesn't matter if the ISP exists or not as you
>> don't actually have to verify your address. You just need it be switched back, then you
>> can
>> proceed to switch it to whatever you want.
>>
>> If you don't revert it, your account is basically now inactive.
>>
>> --
>> Jonathan Kay
>> Microsoft MVP - Windows Live Messenger
>> MSN Messenger/Windows Messenger
>> MessengerGeek Blog:http://www.messengergeek.com
>> Messenger Resources:http://messenger.jonathankay.com
>> (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
>> --
>>
>> <sundoesntr...@gmail.com> wrote in message
>>
>> news:59919d65-8863-4974-9320-...
>>
>> > I didn't revert the email address. I can't actually. The old one was
>> > tied to an old internet service provider that I stopped using months
>> > and months ago. So the email address was dead.
>>
>> > I made a new account with a basic hotmail email address, but I would
>> > much prefer to use my old account. But I do have all my contacts
>> > saved and I imported them all again.
>

Hi,

I've crossed my fingers on your behalf

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
--


<> wrote in message
news:053cdb95-ac80-4cee-b7e5-...
> Ok switched back and it is working again. Will try the new email
> address again before I go to bed

Hi Max,

Nope, "verification" is purely cosmetic (lets you change your display name).

Since you just joined this thread, it would be helpful if we had the full story of what
you've gone through on this problem up to this point.

And actually, this was written on the website prior to the latest revision of it. I guess
the latest editors didn't think it was important?

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
--


<> wrote in message
news:677de05b-e338-4f4e-b635-...
> I've switched back and, before the night, again to the new address.
> None of my contact is online, again. Do i have to verify the address
> before taking the 8 hours stop?
>
> I really don't get why Microsoft doesn't write all this stuff in the
> page where you perform this change....
>
> On 26 Dic, 05:47, "Jonathan Kay [MVP]" <msnewsrepl...@jonathankay.com>
> wrote:
>> Hi,
>>
>> Nah, you don't have to wait when switching it back, that part is instant (minus a sign
>> out/sign in of course). The actual real switch to the new address should be done signed
>> off
>> and then the 8 hour wait afterwards.
>>
>> --
>> Jonathan Kay
>> Microsoft MVP - Windows Live Messenger
>> MSN Messenger/Windows Messenger
>> MessengerGeek Blog:http://www.messengergeek.com
>> Messenger Resources:http://messenger.jonathankay.com
>> (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
>> --
>>
>> <max.calie...@gmail.com> wrote in message
>>
>> news:155ac24f-5798-4094-a254-...
>>
>> > Hi, I've been trying to solve this problem in the last 2 days, because
>> > none of my contact could see me online after changing the ID, neither
>> > could I see them online.
>> > I've just now switched back to the old wl id, even if it's a dead e-
>> > mail account.
>> > You suggest i have to wait 8 hours now before reconnecting?
>>
>> > For sure I'll be waiting the entire night at the next switch :P
>>
>> > On 24 Dic, 17:02, "Jonathan Kay [MVP]" <msnewsrepl...@jonathankay.com>
>> > wrote:
>> >> Hi,
>>
>> >> That won't work, you need to revert it. It doesn't matter if the ISP exists or not as
>> >> you
>> >> don't actually have to verify your address. You just need it be switched back, then
>> >> you
>> >> can
>> >> proceed to switch it to whatever you want.
>>
>> >> If you don't revert it, your account is basically now inactive.
>>
>> >> --
>> >> Jonathan Kay
>> >> Microsoft MVP - Windows Live Messenger
>> >> MSN Messenger/Windows Messenger
>> >> MessengerGeek Blog:http://www.messengergeek.com
>> >> Messenger Resources:http://messenger.jonathankay.com
>> >> (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
>> >> --
>>
>> >> <sundoesntr...@gmail.com> wrote in message
>>
>> >>news:59919d65-8863-4974-9320-...
>>
>> >> > I didn't revert the email address. I can't actually. The old one was
>> >> > tied to an old internet service provider that I stopped using months
>> >> > and months ago. So the email address was dead.
>>
>> >> > I made a new account with a basic hotmail email address, but I would
>> >> > much prefer to use my old account. But I do have all my contacts
>> >> > saved and I imported them all again.
>

Hi,

There are a few domains blocked but you would be notified and it wouldn't let you change it
in the first place.

This is the first time in awhile that I've heard of this breaking - I'm really hoping it
hasn't broken entirely (or at least changed "the rules") with the latest Windows Live
updates.

You could contact Live ID services, but I'm not sure how much help they will be to you.

This is just a stab in the dark, but maybe try it again except this time after the 8 hours
(or sleep rather), instead of using Messenger to sign into the new ID, use the WebMessenger
instead (http://webmessenger.msn.com). At least then we can eliminate any client problems
from the equation.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
--


<> wrote in message
news:d93137d0-47da-4069-8fb6-...
> Just to update you, 48 hours has gone and none of my contact went
> online. I'm now back with the old account, with all my contacts now
> working fine.
>
> So, here's the situation: first id change, i don't wait 8 hours before
> reconnecting, so it didn't work, i go back to the original id.
>
> Second id change, i wait more then 10 hours before reconnecting, but
> after 48 hours it's still not working. I go back to the original id.
>
> Any suggestion? Maybe the new id i'm trying to use is somehow
> 'blocked' and i have to try an id change to a third e-mail address?

Hi,

Just for reference, there is support options available.

For Messenger:
https://support.live.com/eform.aspx?...ey=wlmessenger

For Windows Live ID Services:
https://support.live.com/default.aspx?productkey=wlid

In both links to get to the support form choose any option from the FAQ on the left, then
choose 'Get more help' at the bottom right, and then 'Get more support'. In the Messenger
link you'll also be prompted for what version you're using.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
--


<> wrote in message
news:fb3c44c3-fb41-4ba9-9c51-...
> Hi,
>
> for "blocked" i mean somehow "stucked" in the process, so since i made
> the mistake of reconnecting immediatly with my new ID, it's now stuck
> and making the change again doesn't help.
>
> I've searched a lot for a human contact () with Windows Live, but
> all i could find was a windows live space with absolutly no way to
> speak to somebody. Anyway, i will try in the afternoon to switch again
> from my actual katamail.com to the new id (gmail.com) and then
> reconnect to the webmessenger. If it won't work, i will go to a third
> e-mail adress (personal domain address) and try to see if the problem
> was into the gmail.com one.

Hi,

I'd appreciate knowing how it turns out.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
--


<> wrote in message
news:93e32d66-7678-40cb-ba08-...
> Ok, thank you.
>
> In the night I performed (just for fun) to change from the old and
> only ID to a third e-mail address. I'm not writing to you the result
> because it will be too boring to read... AGAIN.
>
> I've wrote to the WLID support, now we'll see. I'm quite ****ed off
> about this story.

Hi,

I can't say this surprises me at all but yes, do try again. In past experiences, issues
which aren't in the "book" generally take a few replies to get much traction.

If by next week at this time (there's no point right now as everyone is on vacation) they
haven't been able to get very far, I'll do my best to escalate it personally on your behalf.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
--


<> wrote in message
news:b5b0bc57-169a-4b54-8818-...
> Here I'm.
>
> It turned out they cannot even understand what I'm talking about: i've
> been answered "it's impossibile to change ID". I keep writing trying
> to find someone who actually knows what I'm writing about.
>
> Anyway, since the one and only, old, email is still working, i can
> understand they don't see the change I'm doing. It's bloked somehow:
> that's a closed email account and i really need to change my windows
> live ID, so I'll keep searching from "decent" support in the WL team
> and I'll let you, and anybody could be interested in the future, know
> about how the whole story ends, if anytime soon it will.