Re: Contact details for nightmare problem with Komplett?

On Mon 25 Feb 2008 11:46:18, Gazwad
<> wrote:

> Forget about the company for a moment.
> You need to sort out what the problem is.
> Have you tested the HDD in another computer?
> Does your PCI card claim to support the drive?

This is it. http://www.komplett.co.uk/k/ki.aspx?sku=336525

> Are you merely having SATA II on SATA controller type issues?
> Have you tried jumpering the drive?

No I don't believe so.

> Right now you have a problem that you need to resolve.
> You can only complain to the company if they sold you components as
> being compatible with each other and with both components being
> tested as working independently actually don't work together.

We didn't actually amend the contract.

> Many suppliers will fob you right off with manufacturers RMA
> procedures if you're unlucky enough to get a bad HDD. The amount of
> time you've left it it's certain that's the route you'll have to
> take now if the drive is duff.
>

Komplett suggest they will receive the RMA-ed HDD and test it. Of cours
eit is not to do with that.

> So have you done anything to remedy the situation or did you merely
> have a quick go, get stuck and then go into some sort of brainfart
> because you can't call the supplier?

Have done a lot of testing and checking and updating. Is probably an
unusual chipset incompatability.

Time should not be an issue - because I contacted Komplett a few days
after the HDD arrived but am not gettng an replies. Under Distance
Selling I suspect I should have been ok to reject the goods.

John D wrote:
> On Mon 25 Feb 2008 11:46:18, Gazwad
> <> wrote:
>
>> Forget about the company for a moment.
>> You need to sort out what the problem is.
>> Have you tested the HDD in another computer?
>> Does your PCI card claim to support the drive?
>
> This is it. http://www.komplett.co.uk/k/ki.aspx?sku=336525
>
>> Are you merely having SATA II on SATA controller type issues?
>> Have you tried jumpering the drive?
>
> No I don't believe so.
>
>> Right now you have a problem that you need to resolve.
>> You can only complain to the company if they sold you components as
>> being compatible with each other and with both components being
>> tested as working independently actually don't work together.
>
> We didn't actually amend the contract.
>
>> Many suppliers will fob you right off with manufacturers RMA
>> procedures if you're unlucky enough to get a bad HDD. The amount of
>> time you've left it it's certain that's the route you'll have to
>> take now if the drive is duff.
>>
>
> Komplett suggest they will receive the RMA-ed HDD and test it. Of cours
> eit is not to do with that.
>
>> So have you done anything to remedy the situation or did you merely
>> have a quick go, get stuck and then go into some sort of brainfart
>> because you can't call the supplier?
>
> Have done a lot of testing and checking and updating. Is probably an
> unusual chipset incompatability.
>
> Time should not be an issue - because I contacted Komplett a few days
> after the HDD arrived but am not gettng an replies. Under Distance
> Selling I suspect I should have been ok to reject the goods.


Your DSR rights disappeared once you started to use the goods.

Your claim is under SOGA, claiming that they are not fit for purpose.

IIRC, that card supports 48 bit LBA addressing - so no problem with a
/mere/ 750GByte drive.

You /have/ installed the driver, I suppose?


--
Sue