Re: Cumulative Security Update for Internet Explorer 7 for Windows Server 2003 (KB961260)

[adding crosspost to Windows Update newsgroup]

What happens when you try to install KB961620? Post any error messages in
their entirety.

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB999999).

If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the "Consumer IE queue" (which is
47830).

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net


Rajiv K Khandelwal wrote:
> I am unable to install the Cumulative Security Update for Internet
> Explorer
> 7 for Windows Server 2003 (KB961260) on my SBS 2003. I shall appreciate if
> someone can provide a work around for it.
>
> Thanking you in advance,
>
> Rajiv K. Khandelwal

Thanks for the two responses.

I do not get any error message but it says that it failed to install.

Thanks once again.

Rajiv K. Khandelwal

"PA Bear [MS MVP]" <> wrote in message
news:%...
> [adding crosspost to Windows Update newsgroup]
>
> What happens when you try to install KB961620? Post any error messages in
> their entirety.
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY
> in the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is
> related to a Security Update and cite the update's KB number (e.g.,
> KB999999).
>
> If your problem relates to a Cumulative Security Update for IE, call the
> above number and ask to be transferred to the "Consumer IE queue" (which
> is 47830).
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available
> through your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
>
> Rajiv K Khandelwal wrote:
>> I am unable to install the Cumulative Security Update for Internet
>> Explorer
>> 7 for Windows Server 2003 (KB961260) on my SBS 2003. I shall appreciate
>> if
>> someone can provide a work around for it.
>>
>> Thanking you in advance,
>>
>> Rajiv K. Khandelwal
>

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

But you best bet would be contact MS Support. Good luck.
--
~PA Bear

"Rajiv K Khandelwal" <> wrote in message
news:...
> Thanks for the two responses.
>
> I do not get any error message but it says that it failed to install.
>
> Thanks once again.
>
> Rajiv K. Khandelwal
>
> "PA Bear [MS MVP]" <> wrote in message
> news:%...
>> [adding crosspost to Windows Update newsgroup]
>>
>> What happens when you try to install KB961620? Post any error messages
>> in their entirety.
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with security updates. When you call, clearly state that your problem is
>> related to a Security Update and cite the update's KB number (e.g.,
>> KB999999).
>>
>> If your problem relates to a Cumulative Security Update for IE, call the
>> above number and ask to be transferred to the "Consumer IE queue" (which
>> is 47830).
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> For more information about how to contact your local Microsoft subsidiary
>> for security update support issues, visit the International Support Web
>> site: http://support.microsoft.com/common/international.aspx
>>
>> For enterprise customers, support for security updates is available
>> through your usual support contacts.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.net
>>
>>
>> Rajiv K Khandelwal wrote:
>>> I am unable to install the Cumulative Security Update for Internet
>>> Explorer
>>> 7 for Windows Server 2003 (KB961260) on my SBS 2003. I shall appreciate
>>> if
>>> someone can provide a work around for it.
>>>
>>> Thanking you in advance,
>>>
>>> Rajiv K. Khandelwal
>>
>
>

Thank you for the detailed mail. However, I could not find the relevant
cause of the failure. I am copying a portion of the log file for your
analysis:
2009-03-23 16:08:41:467 884 10d4 AU AU received install approval from
client for 1 updates
2009-03-23 16:08:41:483 884 10d4 AU #############
2009-03-23 16:08:41:483 884 10d4 AU ## START ## AU: Install updates
2009-03-23 16:08:41:483 884 10d4 AU #########
2009-03-23 16:08:41:483 884 10d4 AU # Initiating manual install
2009-03-23 16:08:41:483 884 10d4 AU # Approved updates = 1
2009-03-23 16:08:41:530 884 10d4 AU <<## SUBMITTED ## AU: Install updates /
installing updates [CallId = {A647D9E2-2FD3-47A9-A3BB-3D4EDC6F9C6B}]
2009-03-23 16:08:41:530 884 1634 Agent *************
2009-03-23 16:08:41:530 884 1634 Agent ** START ** Agent: Installing
updates [CallerId = AutomaticUpdates]
2009-03-23 16:08:41:530 884 1634 Agent *********
2009-03-23 16:08:41:530 884 1634 Agent * Updates to install = 1
2009-03-23 16:08:42:498 884 1634 Agent * Title = Cumulative Security
Update for Internet Explorer 7 for Windows Server 2003 (KB961260)
2009-03-23 16:08:42:498 884 1634 Agent * UpdateId =
{BB62DE3B-38C5-409D-8C26-DACB3D91E9AE}.102
2009-03-23 16:08:42:498 884 1634 Agent * Bundles 1 updates:
2009-03-23 16:08:42:498 884 1634 Agent *
{458A093B-3E8D-4082-987B-3EFCA9D476AE}.102
2009-03-23 16:08:43:670 884 1634 Agent WARNING: LoadLibrary failed for
srclient.dll with hr:8007007e
2009-03-23 16:08:43:686 884 1634 Handler Attempting to create remote
handler process as DOMAIN\Administrator in session 0
2009-03-23 16:08:46:951 884 1634 DnldMgr Preparing update for install,
updateId = {458A093B-3E8D-4082-987B-3EFCA9D476AE}.102.
2009-03-23 16:08:47:076 3800 167c Misc =========== Logging initialized
(build: 7.2.6001.788, tz: +0530) ===========
2009-03-23 16:08:47:076 3800 167c Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2009-03-23 16:08:47:076 3800 167c Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2009-03-23 16:08:47:076 3800 167c Handler :::::::::::::
2009-03-23 16:08:47:076 3800 167c Handler :: START :: Handler: Windows
Patch Install
2009-03-23 16:08:47:092 3800 167c Handler :::::::::
2009-03-23 16:08:47:092 3800 167c Handler : Updates to install = 1
2009-03-23 16:08:47:108 3800 167c Handler : Installing update
{458A093B-3E8D-4082-987B-3EFCA9D476AE}.102
2009-03-23 16:08:47:108 3800 d28 Handler Installing with
parameters=-q -z -er,
sandbox=C:\WINDOWS\SoftwareDistribution\Download\c 1d1ec43923ebbfcc146e8bc1ba55837.
2009-03-23 16:10:17:780 3800 d28 Handler Install completed with 0x8007f00d.
2009-03-23 16:10:17:780 3800 167c Handler Install was cancelled
2009-03-23 16:10:17:780 884 6c8 AU >>## RESUMED ## AU: Installing update
[UpdateId = {BB62DE3B-38C5-409D-8C26-DACB3D91E9AE}]
2009-03-23 16:10:17:780 884 6c8 AU # WARNING: Install aborted, error =
0x8024000B
2009-03-23 16:10:18:155 3800 167c Handler : Install completed: result type
= 0x2, installer error = False, error = 0x8007f00d, disabled until reboot =
No, reboot required = No
2009-03-23 16:10:18:155 3800 167c Handler FATAL: UH: 0x80242008:
HandleSingleUpdate failed in CUHWindowsPatchHandler::HandleMultipleUpdates
2009-03-23 16:10:18:155 3800 167c Handler :::::::::
2009-03-23 16:10:18:155 3800 167c Handler :: END :: Handler: Windows
Patch Install
2009-03-23 16:10:18:155 3800 167c Handler :::::::::::::
2009-03-23 16:10:18:201 884 1634 Agent * WARNING: Exit code = 0x8024000B
2009-03-23 16:10:18:201 884 6c8 AU Install call completed.
2009-03-23 16:10:18:201 884 1634 Agent *********
2009-03-23 16:10:18:201 884 6c8 AU # WARNING: Install call aborted,
reboot required = No, error = 0x8024000B
2009-03-23 16:10:18:201 884 1634 Agent ** END ** Agent: Installing
updates [CallerId = AutomaticUpdates]
2009-03-23 16:10:18:201 884 6c8 AU #########
2009-03-23 16:10:18:201 884 1634 Agent *************
2009-03-23 16:10:18:201 884 6c8 AU ## END ## AU: Installing updates
[CallId = {A647D9E2-2FD3-47A9-A3BB-3D4EDC6F9C6B}]
2009-03-23 16:10:18:201 884 1634 Agent WARNING: WU client failed installing
updates with error 0x8024000b
2009-03-23 16:10:18:201 884 6c8 AU #############
2009-03-23 16:10:18:201 884 6c8 AU Install complete for all calls, reboot
NOT needed
2009-03-23 16:10:22:780 884 1610 Report REPORT EVENT:
{3AA52CCD-5ECA-473D-9F3C-9BEB8865F217} 2009-03-23 16:10:17:780+0530 1 186
101 {BB62DE3B-38C5-409D-8C26-DACB3D91E9AE} 102 8024000b AutomaticUpdates
Success Content Install User cancelled the installation.
2009-03-23 16:11:01:701 884 1608 AU Triggering Offline detection
(non-interactive)
2009-03-23 16:11:01:780 884 bfc AU #############
2009-03-23 16:11:01:780 884 bfc AU ## START ## AU: Search for updates
2009-03-23 16:11:01:780 884 bfc AU #########
2009-03-23 16:11:01:780 884 bfc AU <<## SUBMITTED ## AU: Search for updates
[CallId = {EB82ECC3-4755-43A6-BF0C-C9DC4A9599CF}]
2009-03-23 16:11:01:780 884 1610 Agent *************
2009-03-23 16:11:01:780 884 1610 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2009-03-23 16:11:01:780 884 1610 Agent *********
2009-03-23 16:11:01:780 884 1610 Agent * Online = No; Ignore download
priority = No
2009-03-23 16:11:01:780 884 1610 Agent * Criteria = "IsHidden=0 and
IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
IsAssigned=1 and RebootRequired=1"
2009-03-23 16:11:01:780 884 1610 Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2009-03-23 16:11:01:780 884 1610 Agent * Search Scope = {Machine}
2009-03-23 16:11:01:811 4660 123c CltUI AU client got new directive =
'Shutdown', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return =
0x00000000
2009-03-23 16:11:04:936 884 bfc AU AU received handle event
2009-03-23 16:12:15:889 884 1610 Agent Update
{424B67AB-AD7C-4501-AD67-C6E23BF2861E}.101 is pruned out due to potential
supersedence
2009-03-23 16:12:15:889 884 1610 Agent * Added update
{BB62DE3B-38C5-409D-8C26-DACB3D91E9AE}.102 to search result
2009-03-23 16:12:15:889 884 1610 Agent * Found 1 updates and 47
categories in search; evaluated appl. rules of 676 out of 1695 deployed
entities
2009-03-23 16:12:16:217 884 1610 Agent *********
2009-03-23 16:12:16:217 884 1610 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2009-03-23 16:12:16:217 884 1610 Agent *************
2009-03-23 16:12:16:295 884 6c8 AU >>## RESUMED ## AU: Search for updates
[CallId = {EB82ECC3-4755-43A6-BF0C-C9DC4A9599CF}]
2009-03-23 16:12:16:295 884 6c8 AU # 1 updates detected
2009-03-23 16:12:16:295 884 6c8 AU #########
2009-03-23 16:12:16:295 884 6c8 AU ## END ## AU: Search for updates
[CallId = {EB82ECC3-4755-43A6-BF0C-C9DC4A9599CF}]
2009-03-23 16:12:16:295 884 6c8 AU #############
2009-03-23 16:12:16:295 884 6c8 AU Auto-approving update for download,
updateId = {BB62DE3B-38C5-409D-8C26-DACB3D91E9AE}.102, ForUx=0, IsOwnerUx=0,
HasDeadline=0, IsMinor=0
2009-03-23 16:12:16:295 884 6c8 AU Auto-approved 1 update(s) for download
(NOT for Ux)
2009-03-23 16:12:16:311 884 6c8 AU #############
2009-03-23 16:12:16:311 884 6c8 AU ## START ## AU: Download updates
2009-03-23 16:12:16:311 884 6c8 AU #########
2009-03-23 16:12:16:311 884 6c8 AU # Approved updates = 1
2009-03-23 16:12:16:373 884 6c8 AU AU initiated download, updateId =
{BB62DE3B-38C5-409D-8C26-DACB3D91E9AE}.102, callId =
{32CD9D02-4DC7-4351-A5D6-6B7CC90290FB}
2009-03-23 16:12:16:373 884 6c8 AU AU setting pending client directive to
'Download Progress'
2009-03-23 16:12:16:436 884 6c8 AU # Pending download calls = 1
2009-03-23 16:12:16:436 884 6c8 AU <<## SUBMITTED ## AU: Download updates
2009-03-23 16:12:16:873 884 1610 DnldMgr *************
2009-03-23 16:12:16:873 884 1610 DnldMgr ** START ** DnldMgr: Downloading
updates [CallerId = AutomaticUpdates]
2009-03-23 16:12:16:873 884 1610 DnldMgr *********
2009-03-23 16:12:16:873 884 1610 DnldMgr * Call ID =
{32CD9D02-4DC7-4351-A5D6-6B7CC90290FB}
2009-03-23 16:12:16:873 884 1610 DnldMgr * Priority = 2, Interactive = 0,
Owner is system = 1, Explicit proxy = 0, Proxy session id = -1, ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2009-03-23 16:12:16:873 884 1610 DnldMgr * Updates to download = 1
2009-03-23 16:12:16:873 884 1610 Agent * Title = Cumulative Security
Update for Internet Explorer 7 for Windows Server 2003 (KB961260)
2009-03-23 16:12:16:873 884 1610 Agent * UpdateId =
{BB62DE3B-38C5-409D-8C26-DACB3D91E9AE}.102
2009-03-23 16:12:16:873 884 1610 Agent * Bundles 1 updates:
2009-03-23 16:12:16:873 884 1610 Agent *
{458A093B-3E8D-4082-987B-3EFCA9D476AE}.102
2009-03-23 16:12:16:873 884 1610 DnldMgr *********** DnldMgr: Regulation
Refresh [Svc: {7971F918-A847-4430-9279-4A52D1EFE18D}] ***********
2009-03-23 16:12:16:873 884 1610 DnldMgr Contacting regulation server for 1
updates.
2009-03-23 16:12:16:920 884 1610 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.cab:
2009-03-23 16:12:16:936 884 1610 Misc Microsoft signed: Yes
2009-03-23 16:12:16:951 884 1610 DnldMgr Regulation server path:
http://update.microsoft.com/v6/Updat...egulation.asmx.
2009-03-23 16:12:31:514 884 bfc AU Launched new AU client for directive
'Download Progress', session id = 0x0
2009-03-23 16:12:31:592 6120 16bc Misc =========== Logging initialized
(build: 7.2.6001.788, tz: +0530) ===========
2009-03-23 16:12:31:592 6120 16bc Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2009-03-23 16:12:31:592 6120 16bc AUClnt Launched Client UI process
2009-03-23 16:12:31:873 6120 16bc Misc =========== Logging initialized
(build: 7.2.6001.788, tz: +0530) ===========
2009-03-23 16:12:31:873 6120 16bc Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2009-03-23 16:12:31:873 6120 16bc Misc = Module:
C:\WINDOWS\system32\wucltui.dll
2009-03-23 16:12:31:873 6120 16bc CltUI AU client got new directive =
'Download Progress', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D},
return = 0x00000000
2009-03-23 16:12:32:092 6120 16bc CltUI AU client creating UI plugin,
clsid={3809920F-B9D4-42DA-92E0-E26265E0FB89}
2009-03-23 16:12:33:170 884 1610 DnldMgr * Regulation call complete.
0x00000000
2009-03-23 16:12:33:201 884 1610 DnldMgr *********** DnldMgr: New download
job [UpdateId = {458A093B-3E8D-4082-987B-3EFCA9D476AE}.102] ***********
2009-03-23 16:12:33:201 884 1610 DnldMgr * Queueing update for download
handler request generation.
2009-03-23 16:12:33:201 884 1610 DnldMgr Generating download request for
update {458A093B-3E8D-4082-987B-3EFCA9D476AE}.102
2009-03-23 16:12:53:936 884 1610 Handler Windows Patch download for
UpdateId = {458A093B-3E8D-4082-987B-3EFCA9D476AE}: selected action is
download express (delta).
2009-03-23 16:13:09:936 884 1610 DnldMgr *********** DnldMgr: New download
job [UpdateId = {458A093B-3E8D-4082-987B-3EFCA9D476AE}.102] ***********
2009-03-23 16:13:10:045 884 1610 DnldMgr * All files for update were
already downloaded and are valid.
2009-03-23 16:13:10:139 884 1610 Agent *********
2009-03-23 16:13:10:139 884 6c8 AU >>## RESUMED ## AU: Download update
[UpdateId = {BB62DE3B-38C5-409D-8C26-DACB3D91E9AE}, succeeded]
2009-03-23 16:13:10:139 884 1610 Agent ** END ** Agent: Downloading
updates [CallerId = AutomaticUpdates]
2009-03-23 16:13:10:139 884 1610 Agent *************
2009-03-23 16:13:10:139 884 6c8 AU #########
2009-03-23 16:13:10:139 884 6c8 AU ## END ## AU: Download updates
2009-03-23 16:13:10:139 884 6c8 AU #############
2009-03-23 16:13:10:155 884 6c8 AU AU setting pending client directive to
'Install Approval'
2009-03-23 16:13:10:155 884 6c8 AU Changing existing AU client directive
from 'Download Progress' to 'Install Approval', session id = 0x0
2009-03-23 16:13:10:170 6120 16bc CltUI AU client got new directive =
'Install Approval', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D},
return = 0x00000000
2009-03-23 16:13:10:170 6120 16bc CltUI AU client creating UI plugin,
clsid={3809920F-B9D4-42DA-92E0-E26265E0FB89}
2009-03-23 16:13:15:155 884 1610 Report REPORT EVENT:
{B604F6E4-E037-41D3-9F0E-E8C354B5240B} 2009-03-23 16:13:10:155+0530 1 189
102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Content Install Installation Ready: The following updates are downloaded and
ready for installation. To install the updates, an administrator should log
on to this computer and Windows will prompt with further instructions: -
Cumulative Security Update for Internet Explorer 7 for Windows Server 2003
(KB961260)

--
Rajiv K. Khandelwal
"PA Bear [MS MVP]" <> wrote in message
news:%23fqoN$...
> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
> Update Services installation issues:
> http://support.microsoft.com/kb/906602
>
> 1. See the "Need more help? Tell us what problem you are having" section
> of http://support.microsoft.com/ph/6527
>
> 2. You cannot install some updates or programs
> http://support.microsoft.com/kb/822798
>
> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
> associated with the download/install.
>
> How to read the WindowsUpdate.log file
> http://support.microsoft.com/kb/902093
>
> 3b. Compare errors to those listed here:
> http://www.bleepingcomputer.com/blog...showentry=1122
> and/or go to http://windowsupdate.microsoft.com > click on Help and
> Support link in left pane > Solve problems on your own.
>
> But you best bet would be contact MS Support. Good luck.
> --
> ~PA Bear
>
> "Rajiv K Khandelwal" <> wrote in message
> news:...
>> Thanks for the two responses.
>>
>> I do not get any error message but it says that it failed to install.
>>
>> Thanks once again.
>>
>> Rajiv K. Khandelwal
>>
>> "PA Bear [MS MVP]" <> wrote in message
>> news:%...
>>> [adding crosspost to Windows Update newsgroup]
>>>
>>> What happens when you try to install KB961620? Post any error messages
>>> in their entirety.
>>>
>>> Start a free Windows Update support incident request:
>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>
>>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>>> in the United States and in Canada or by contacting your local Microsoft
>>> subsidiary. There is no-charge for support calls that are associated
>>> with security updates. When you call, clearly state that your problem
>>> is related to a Security Update and cite the update's KB number (e.g.,
>>> KB999999).
>>>
>>> If your problem relates to a Cumulative Security Update for IE, call the
>>> above number and ask to be transferred to the "Consumer IE queue" (which
>>> is 47830).
>>>
>>> Support for Windows Update:
>>> http://support.microsoft.com/gp/wusupport
>>>
>>> For more information about how to contact your local Microsoft
>>> subsidiary for security update support issues, visit the International
>>> Support Web site: http://support.microsoft.com/common/international.aspx
>>>
>>> For enterprise customers, support for security updates is available
>>> through your usual support contacts.
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>> AumHa VSOP & Admin; DTS-L.net
>>>
>>>
>>> Rajiv K Khandelwal wrote:
>>>> I am unable to install the Cumulative Security Update for Internet
>>>> Explorer
>>>> 7 for Windows Server 2003 (KB961260) on my SBS 2003. I shall appreciate
>>>> if
>>>> someone can provide a work around for it.
>>>>
>>>> Thanking you in advance,
>>>>
>>>> Rajiv K. Khandelwal
>>>
>>
>>
>

"Rajiv K Khandelwal" <> schrieb:

> 2009-03-23 16:13:15:155 884 1610 Report REPORT EVENT:
> {B604F6E4-E037-41D3-9F0E-E8C354B5240B} 2009-03-23 16:13:10:155+0530 1 189
> 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
> Content Install Installation Ready: The following updates are downloaded and
> ready for installation. To install the updates, an administrator should log
> on to this computer and Windows will prompt with further instructions: -
> Cumulative Security Update for Internet Explorer 7 for Windows Server 2003
> (KB961260)

You've done that already? <duck>

Bye,
Freudi

And have you logged -on as Administrator and followed the prompt from
Automatic Updates yet?
--
~PA Bear

Rajiv K Khandelwal wrote:
> Thank you for the detailed mail. However, I could not find the relevant
> cause of the failure. I am copying a portion of the log file for your
> analysis:
<snip>
2009-03-23 16:13:10:155+0530 1 189
> 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
> Content Install Installation Ready: The following updates are downloaded
> and
> ready for installation. To install the updates, an administrator should
> log
> on to this computer and Windows will prompt with further instructions: -
> Cumulative Security Update for Internet Explorer 7 for Windows Server 2003
> (KB961260)
>
>> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
>> Update Services installation issues:
>> http://support.microsoft.com/kb/906602
>>
>> 1. See the "Need more help? Tell us what problem you are having" section
>> of http://support.microsoft.com/ph/6527
>>
>> 2. You cannot install some updates or programs
>> http://support.microsoft.com/kb/822798
>>
>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
>> associated with the download/install.
>>
>> How to read the WindowsUpdate.log file
>> http://support.microsoft.com/kb/902093
>>
>> 3b. Compare errors to those listed here:
>> http://www.bleepingcomputer.com/blog...showentry=1122
>> and/or go to http://windowsupdate.microsoft.com > click on Help and
>> Support link in left pane > Solve problems on your own.
>>
>> But you best bet would be contact MS Support. Good luck.
>> --
>> ~PA Bear
>>
>> "Rajiv K Khandelwal" <> wrote in message
>> news:...
>>> Thanks for the two responses.
>>>
>>> I do not get any error message but it says that it failed to install.
>>>
>>> Thanks once again.
>>>
>>> Rajiv K. Khandelwal
>>>
>>> "PA Bear [MS MVP]" <> wrote in message
>>> news:%...
>>>> [adding crosspost to Windows Update newsgroup]
>>>>
>>>> What happens when you try to install KB961620? Post any error messages
>>>> in their entirety.
>>>>
>>>> Start a free Windows Update support incident request:
>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>
>>>> For home users, no-charge support is available by calling
>>>> 1-866-PCSAFETY
>>>> in the United States and in Canada or by contacting your local
>>>> Microsoft
>>>> subsidiary. There is no-charge for support calls that are associated
>>>> with security updates. When you call, clearly state that your problem
>>>> is related to a Security Update and cite the update's KB number (e.g.,
>>>> KB999999).
>>>>
>>>> If your problem relates to a Cumulative Security Update for IE, call
>>>> the
>>>> above number and ask to be transferred to the "Consumer IE queue"
>>>> (which
>>>> is 47830).
>>>>
>>>> Support for Windows Update:
>>>> http://support.microsoft.com/gp/wusupport
>>>>
>>>> For more information about how to contact your local Microsoft
>>>> subsidiary for security update support issues, visit the International
>>>> Support Web site:
>>>> http://support.microsoft.com/common/international.aspx
>>>>
>>>> For enterprise customers, support for security updates is available
>>>> through your usual support contacts.
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>> AumHa VSOP & Admin; DTS-L.net
>>>>
>>>>
>>>> Rajiv K Khandelwal wrote:
>>>>> I am unable to install the Cumulative Security Update for Internet
>>>>> Explorer
>>>>> 7 for Windows Server 2003 (KB961260) on my SBS 2003. I shall
>>>>> appreciate
>>>>> if
>>>>> someone can provide a work around for it.
>>>>>
>>>>> Thanking you in advance,
>>>>>
>>>>> Rajiv K. Khandelwal

Yes, logged on as Administrator but without any benefit.

Tried another thing. Tried to install IE8 but that would not install.
Wondering if I should uninstall IE7 and then install IE8.

Thanks for your inputs.

Rajiv K. Khandelwal

"PA Bear [MS MVP]" <> wrote in message
news:upgZ2J%...
> And have you logged -on as Administrator and followed the prompt from
> Automatic Updates yet?
> --
> ~PA Bear
>
> Rajiv K Khandelwal wrote:
>> Thank you for the detailed mail. However, I could not find the relevant
>> cause of the failure. I am copying a portion of the log file for your
>> analysis:
> <snip>
> 2009-03-23 16:13:10:155+0530 1 189
>> 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
>> Content Install Installation Ready: The following updates are downloaded
>> and
>> ready for installation. To install the updates, an administrator should
>> log
>> on to this computer and Windows will prompt with further instructions: -
>> Cumulative Security Update for Internet Explorer 7 for Windows Server
>> 2003
>> (KB961260)
>>
>>> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
>>> Update Services installation issues:
>>> http://support.microsoft.com/kb/906602
>>>
>>> 1. See the "Need more help? Tell us what problem you are having" section
>>> of http://support.microsoft.com/ph/6527
>>>
>>> 2. You cannot install some updates or programs
>>> http://support.microsoft.com/kb/822798
>>>
>>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
>>> associated with the download/install.
>>>
>>> How to read the WindowsUpdate.log file
>>> http://support.microsoft.com/kb/902093
>>>
>>> 3b. Compare errors to those listed here:
>>> http://www.bleepingcomputer.com/blog...showentry=1122
>>> and/or go to http://windowsupdate.microsoft.com > click on Help and
>>> Support link in left pane > Solve problems on your own.
>>>
>>> But you best bet would be contact MS Support. Good luck.
>>> --
>>> ~PA Bear
>>>
>>> "Rajiv K Khandelwal" <> wrote in message
>>> news:...
>>>> Thanks for the two responses.
>>>>
>>>> I do not get any error message but it says that it failed to install.
>>>>
>>>> Thanks once again.
>>>>
>>>> Rajiv K. Khandelwal
>>>>
>>>> "PA Bear [MS MVP]" <> wrote in message
>>>> news:%...
>>>>> [adding crosspost to Windows Update newsgroup]
>>>>>
>>>>> What happens when you try to install KB961620? Post any error
>>>>> messages
>>>>> in their entirety.
>>>>>
>>>>> Start a free Windows Update support incident request:
>>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>>
>>>>> For home users, no-charge support is available by calling
>>>>> 1-866-PCSAFETY
>>>>> in the United States and in Canada or by contacting your local
>>>>> Microsoft
>>>>> subsidiary. There is no-charge for support calls that are associated
>>>>> with security updates. When you call, clearly state that your problem
>>>>> is related to a Security Update and cite the update's KB number (e.g.,
>>>>> KB999999).
>>>>>
>>>>> If your problem relates to a Cumulative Security Update for IE, call
>>>>> the
>>>>> above number and ask to be transferred to the "Consumer IE queue"
>>>>> (which
>>>>> is 47830).
>>>>>
>>>>> Support for Windows Update:
>>>>> http://support.microsoft.com/gp/wusupport
>>>>>
>>>>> For more information about how to contact your local Microsoft
>>>>> subsidiary for security update support issues, visit the International
>>>>> Support Web site:
>>>>> http://support.microsoft.com/common/international.aspx
>>>>>
>>>>> For enterprise customers, support for security updates is available
>>>>> through your usual support contacts.
>>>>> --
>>>>> ~Robear Dyer (PA Bear)
>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>> AumHa VSOP & Admin; DTS-L.net
>>>>>
>>>>>
>>>>> Rajiv K Khandelwal wrote:
>>>>>> I am unable to install the Cumulative Security Update for Internet
>>>>>> Explorer
>>>>>> 7 for Windows Server 2003 (KB961260) on my SBS 2003. I shall
>>>>>> appreciate
>>>>>> if
>>>>>> someone can provide a work around for it.
>>>>>>
>>>>>> Thanking you in advance,
>>>>>>
>>>>>> Rajiv K. Khandelwal
>

See the support links, etc., in my first reply. The log clearly states that
KB961260 had downloaded and was ready to be installed at 16:13 local time,
23 March 2009. I expect something machine-specific must be causing the
problem & MS Support can assist with that.

Rajiv K Khandelwal wrote:
> Yes, logged on as Administrator but without any benefit.
>
> Tried another thing. Tried to install IE8 but that would not install.
> Wondering if I should uninstall IE7 and then install IE8.
>
> Thanks for your inputs.
>
> Rajiv K. Khandelwal
>
> "PA Bear [MS MVP]" <> wrote in message
> news:upgZ2J%...
>> And have you logged -on as Administrator and followed the prompt from
>> Automatic Updates yet?
>> --
>> ~PA Bear
>>
>> Rajiv K Khandelwal wrote:
>>> Thank you for the detailed mail. However, I could not find the relevant
>>> cause of the failure. I am copying a portion of the log file for your
>>> analysis:
>>> <snip>
>>> 2009-03-23 16:13:10:155+0530 1 189
>>> 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
>>> Content Install Installation Ready: The following updates are downloaded
>>> and
>>> ready for installation. To install the updates, an administrator should
>>> log
>>> on to this computer and Windows will prompt with further
>>> nstructions: -
>>> Cumulative Security Update for Internet Explorer 7 for Windows Server
>>> 2003
>>> (KB961260)
>>>
>>>> How to troubleshoot Windows Update, Microsoft Update, and Windows
>>>> Server
>>>> Update Services installation issues:
>>>> http://support.microsoft.com/kb/906602
>>>>
>>>> 1. See the "Need more help? Tell us what problem you are having"
>>>> section
>>>> of http://support.microsoft.com/ph/6527
>>>>
>>>> 2. You cannot install some updates or programs
>>>> http://support.microsoft.com/kb/822798
>>>>
>>>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for
>>>> errors
>>>> associated with the download/install.
>>>>
>>>> How to read the WindowsUpdate.log file
>>>> http://support.microsoft.com/kb/902093
>>>>
>>>> 3b. Compare errors to those listed here:
>>>> http://www.bleepingcomputer.com/blog...showentry=1122
>>>> and/or go to http://windowsupdate.microsoft.com > click on Help and
>>>> Support link in left pane > Solve problems on your own.
>>>>
>>>> But you best bet would be contact MS Support. Good luck.
>>>> --
>>>> ~PA Bear
>>>>
>>>> "Rajiv K Khandelwal" <> wrote in message
>>>> news:...
>>>>> Thanks for the two responses.
>>>>>
>>>>> I do not get any error message but it says that it failed to install.
>>>>>
>>>>> Thanks once again.
>>>>>
>>>>> Rajiv K. Khandelwal
>>>>>
>>>>> "PA Bear [MS MVP]" <> wrote in message
>>>>> news:%...
>>>>>> [adding crosspost to Windows Update newsgroup]
>>>>>>
>>>>>> What happens when you try to install KB961620? Post any error
>>>>>> messages
>>>>>> in their entirety.
>>>>>>
>>>>>> Start a free Windows Update support incident request:
>>>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>>>
>>>>>> For home users, no-charge support is available by calling
>>>>>> 1-866-PCSAFETY
>>>>>> in the United States and in Canada or by contacting your local
>>>>>> Microsoft
>>>>>> subsidiary. There is no-charge for support calls that are associated
>>>>>> with security updates. When you call, clearly state that your
>>>>>> problem
>>>>>> is related to a Security Update and cite the update's KB number
>>>>>> (e.g.,
>>>>>> KB999999).
>>>>>>
>>>>>> If your problem relates to a Cumulative Security Update for IE, call
>>>>>> the
>>>>>> above number and ask to be transferred to the "Consumer IE queue"
>>>>>> (which
>>>>>> is 47830).
>>>>>>
>>>>>> Support for Windows Update:
>>>>>> http://support.microsoft.com/gp/wusupport
>>>>>>
>>>>>> For more information about how to contact your local Microsoft
>>>>>> subsidiary for security update support issues, visit the
>>>>>> International
>>>>>> Support Web site:
>>>>>> http://support.microsoft.com/common/international.aspx
>>>>>>
>>>>>> For enterprise customers, support for security updates is available
>>>>>> through your usual support contacts.
>>>>>> --
>>>>>> ~Robear Dyer (PA Bear)
>>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>>> AumHa VSOP & Admin; DTS-L.net
>>>>>>
>>>>>>
>>>>>> Rajiv K Khandelwal wrote:
>>>>>>> I am unable to install the Cumulative Security Update for Internet
>>>>>>> Explorer
>>>>>>> 7 for Windows Server 2003 (KB961260) on my SBS 2003. I shall
>>>>>>> appreciate
>>>>>>> if
>>>>>>> someone can provide a work around for it.
>>>>>>>
>>>>>>> Thanking you in advance,
>>>>>>>
>>>>>>> Rajiv K. Khandelwal

Thanks for the advice. It was followed but without any result.

On the other hand, Microsoft FixIt has caused more problems. SQL Server
stopped working and had to be re-configured.

Now I find that the Fax service is not working and cannot be started. Every
time it is started, it gives the following message:
"The Fax service on Local Computer started and then stopped. Some services
stop automatically if they have not work to do, for example, the Performance
Logs and Alerts service."

I shall appreciate if some work around can be found for this.

Rajiv K. Khandelwal

"PA Bear [MS MVP]" <> wrote in message
news:...
> See the support links, etc., in my first reply. The log clearly states
> that KB961260 had downloaded and was ready to be installed at 16:13 local
> time, 23 March 2009. I expect something machine-specific must be causing
> the problem & MS Support can assist with that.
>
> Rajiv K Khandelwal wrote:
>> Yes, logged on as Administrator but without any benefit.
>>
>> Tried another thing. Tried to install IE8 but that would not install.
>> Wondering if I should uninstall IE7 and then install IE8.
>>
>> Thanks for your inputs.
>>
>> Rajiv K. Khandelwal
>>
>> "PA Bear [MS MVP]" <> wrote in message
>> news:upgZ2J%...
>>> And have you logged -on as Administrator and followed the prompt from
>>> Automatic Updates yet?
>>> --
>>> ~PA Bear
>>>
>>> Rajiv K Khandelwal wrote:
>>>> Thank you for the detailed mail. However, I could not find the relevant
>>>> cause of the failure. I am copying a portion of the log file for your
>>>> analysis:
>>>> <snip>
>>>> 2009-03-23 16:13:10:155+0530 1 189
>>>> 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
>>>> Content Install Installation Ready: The following updates are
>>>> downloaded
>>>> and
>>>> ready for installation. To install the updates, an administrator should
>>>> log
>>>> on to this computer and Windows will prompt with further
>>>> structions: -
>>>> Cumulative Security Update for Internet Explorer 7 for Windows Server
>>>> 2003
>>>> (KB961260)
>>>>
>>>>> How to troubleshoot Windows Update, Microsoft Update, and Windows
>>>>> Server
>>>>> Update Services installation issues:
>>>>> http://support.microsoft.com/kb/906602
>>>>>
>>>>> 1. See the "Need more help? Tell us what problem you are having"
>>>>> section
>>>>> of http://support.microsoft.com/ph/6527
>>>>>
>>>>> 2. You cannot install some updates or programs
>>>>> http://support.microsoft.com/kb/822798
>>>>>
>>>>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for
>>>>> errors
>>>>> associated with the download/install.
>>>>>
>>>>> How to read the WindowsUpdate.log file
>>>>> http://support.microsoft.com/kb/902093
>>>>>
>>>>> 3b. Compare errors to those listed here:
>>>>> http://www.bleepingcomputer.com/blog...showentry=1122
>>>>> and/or go to http://windowsupdate.microsoft.com > click on Help and
>>>>> Support link in left pane > Solve problems on your own.
>>>>>
>>>>> But you best bet would be contact MS Support. Good luck.
>>>>> --
>>>>> ~PA Bear
>>>>>
>>>>> "Rajiv K Khandelwal" <> wrote in message
>>>>> news:...
>>>>>> Thanks for the two responses.
>>>>>>
>>>>>> I do not get any error message but it says that it failed to install.
>>>>>>
>>>>>> Thanks once again.
>>>>>>
>>>>>> Rajiv K. Khandelwal
>>>>>>
>>>>>> "PA Bear [MS MVP]" <> wrote in message
>>>>>> news:%...
>>>>>>> [adding crosspost to Windows Update newsgroup]
>>>>>>>
>>>>>>> What happens when you try to install KB961620? Post any error
>>>>>>> messages
>>>>>>> in their entirety.
>>>>>>>
>>>>>>> Start a free Windows Update support incident request:
>>>>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>>>>
>>>>>>> For home users, no-charge support is available by calling
>>>>>>> 1-866-PCSAFETY
>>>>>>> in the United States and in Canada or by contacting your local
>>>>>>> Microsoft
>>>>>>> subsidiary. There is no-charge for support calls that are
>>>>>>> associated
>>>>>>> with security updates. When you call, clearly state that your
>>>>>>> problem
>>>>>>> is related to a Security Update and cite the update's KB number
>>>>>>> (e.g.,
>>>>>>> KB999999).
>>>>>>>
>>>>>>> If your problem relates to a Cumulative Security Update for IE, call
>>>>>>> the
>>>>>>> above number and ask to be transferred to the "Consumer IE queue"
>>>>>>> (which
>>>>>>> is 47830).
>>>>>>>
>>>>>>> Support for Windows Update:
>>>>>>> http://support.microsoft.com/gp/wusupport
>>>>>>>
>>>>>>> For more information about how to contact your local Microsoft
>>>>>>> subsidiary for security update support issues, visit the
>>>>>>> International
>>>>>>> Support Web site:
>>>>>>> http://support.microsoft.com/common/international.aspx
>>>>>>>
>>>>>>> For enterprise customers, support for security updates is available
>>>>>>> through your usual support contacts.
>>>>>>> --
>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>>>> AumHa VSOP & Admin; DTS-L.net
>>>>>>>
>>>>>>>
>>>>>>> Rajiv K Khandelwal wrote:
>>>>>>>> I am unable to install the Cumulative Security Update for Internet
>>>>>>>> Explorer
>>>>>>>> 7 for Windows Server 2003 (KB961260) on my SBS 2003. I shall
>>>>>>>> appreciate
>>>>>>>> if
>>>>>>>> someone can provide a work around for it.
>>>>>>>>
>>>>>>>> Thanking you in advance,
>>>>>>>>
>>>>>>>> Rajiv K. Khandelwal
>

Have you contacted MS Support (and opened a free support incident, if
available)?

Rajiv K Khandelwal wrote:
> Thanks for the advice. It was followed but without any result.
>
> On the other hand, Microsoft FixIt has caused more problems. SQL Server
> stopped working and had to be re-configured.
>
> Now I find that the Fax service is not working and cannot be started.
> Every
> time it is started, it gives the following message:
> "The Fax service on Local Computer started and then stopped. Some services
> stop automatically if they have not work to do, for example, the
> Performance
> Logs and Alerts service."
>
> I shall appreciate if some work around can be found for this.
>
> Rajiv K. Khandelwal
>
> "PA Bear [MS MVP]" <> wrote in message
> news:...
>> See the support links, etc., in my first reply. The log clearly states
>> that KB961260 had downloaded and was ready to be installed at 16:13 local
>> time, 23 March 2009. I expect something machine-specific must be causing
>> the problem & MS Support can assist with that.
>>
>> Rajiv K Khandelwal wrote:
>>> Yes, logged on as Administrator but without any benefit.
>>>
>>> Tried another thing. Tried to install IE8 but that would not install.
>>> Wondering if I should uninstall IE7 and then install IE8.
>>>
>>> Thanks for your inputs.
>>>
>>> Rajiv K. Khandelwal
>>>
>>> "PA Bear [MS MVP]" <> wrote in message
>>> news:upgZ2J%...
>>>> And have you logged -on as Administrator and followed the prompt from
>>>> Automatic Updates yet?
>>>> --
>>>> ~PA Bear
>>>>
>>>> Rajiv K Khandelwal wrote:
>>>>> Thank you for the detailed mail. However, I could not find the
>>>>> relevant
>>>>> cause of the failure. I am copying a portion of the log file for your
>>>>> analysis:
>>>>> <snip>
>>>>> 2009-03-23 16:13:10:155+0530 1 189
>>>>> 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates
>>>>> Success
>>>>> Content Install Installation Ready: The following updates are
>>>>> downloaded
>>>>> and
>>>>> ready for installation. To install the updates, an administrator
>>>>> should
>>>>> log
>>>>> on to this computer and Windows will prompt with further
>>>>> structions: -
>>>>> Cumulative Security Update for Internet Explorer 7 for Windows Server
>>>>> 2003
>>>>> (KB961260)
>>>>>
>>>>>> How to troubleshoot Windows Update, Microsoft Update, and Windows
>>>>>> Server
>>>>>> Update Services installation issues:
>>>>>> http://support.microsoft.com/kb/906602
>>>>>>
>>>>>> 1. See the "Need more help? Tell us what problem you are having"
>>>>>> section
>>>>>> of http://support.microsoft.com/ph/6527
>>>>>>
>>>>>> 2. You cannot install some updates or programs
>>>>>> http://support.microsoft.com/kb/822798
>>>>>>
>>>>>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for
>>>>>> errors
>>>>>> associated with the download/install.
>>>>>>
>>>>>> How to read the WindowsUpdate.log file
>>>>>> http://support.microsoft.com/kb/902093
>>>>>>
>>>>>> 3b. Compare errors to those listed here:
>>>>>> http://www.bleepingcomputer.com/blog...showentry=1122
>>>>>> and/or go to http://windowsupdate.microsoft.com > click on Help and
>>>>>> Support link in left pane > Solve problems on your own.
>>>>>>
>>>>>> But you best bet would be contact MS Support. Good luck.
>>>>>> --
>>>>>> ~PA Bear
>>>>>>
>>>>>> "Rajiv K Khandelwal" <> wrote in message
>>>>>> news:...
>>>>>>> Thanks for the two responses.
>>>>>>>
>>>>>>> I do not get any error message but it says that it failed to
>>>>>>> install.
>>>>>>>
>>>>>>> Thanks once again.
>>>>>>>
>>>>>>> Rajiv K. Khandelwal
>>>>>>>
>>>>>>> "PA Bear [MS MVP]" <> wrote in message
>>>>>>> news:%...
>>>>>>>> [adding crosspost to Windows Update newsgroup]
>>>>>>>>
>>>>>>>> What happens when you try to install KB961620? Post any error
>>>>>>>> messages
>>>>>>>> in their entirety.
>>>>>>>>
>>>>>>>> Start a free Windows Update support incident request:
>>>>>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>>>>>
>>>>>>>> For home users, no-charge support is available by calling
>>>>>>>> 1-866-PCSAFETY
>>>>>>>> in the United States and in Canada or by contacting your local
>>>>>>>> Microsoft
>>>>>>>> subsidiary. There is no-charge for support calls that are
>>>>>>>> associated
>>>>>>>> with security updates. When you call, clearly state that your
>>>>>>>> problem
>>>>>>>> is related to a Security Update and cite the update's KB number
>>>>>>>> (e.g.,
>>>>>>>> KB999999).
>>>>>>>>
>>>>>>>> If your problem relates to a Cumulative Security Update for IE,
>>>>>>>> call
>>>>>>>> the
>>>>>>>> above number and ask to be transferred to the "Consumer IE queue"
>>>>>>>> (which
>>>>>>>> is 47830).
>>>>>>>>
>>>>>>>> Support for Windows Update:
>>>>>>>> http://support.microsoft.com/gp/wusupport
>>>>>>>>
>>>>>>>> For more information about how to contact your local Microsoft
>>>>>>>> subsidiary for security update support issues, visit the
>>>>>>>> International
>>>>>>>> Support Web site:
>>>>>>>> http://support.microsoft.com/common/international.aspx
>>>>>>>>
>>>>>>>> For enterprise customers, support for security updates is available
>>>>>>>> through your usual support contacts.
>>>>>>>> --
>>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>>>>> AumHa VSOP & Admin; DTS-L.net
>>>>>>>>
>>>>>>>>
>>>>>>>> Rajiv K Khandelwal wrote:
>>>>>>>>> I am unable to install the Cumulative Security Update for Internet
>>>>>>>>> Explorer
>>>>>>>>> 7 for Windows Server 2003 (KB961260) on my SBS 2003. I shall
>>>>>>>>> appreciate
>>>>>>>>> if
>>>>>>>>> someone can provide a work around for it.
>>>>>>>>>
>>>>>>>>> Thanking you in advance,
>>>>>>>>>
>>>>>>>>> Rajiv K. Khandelwal