RE: Display Pictures are missing after forced to 8.1

I was forced as well to change to Windows Live Messenger... I lost my display
pictures as well as all my custom emotions!!! What kind of improvement is
that?? and when exactly will it be fixed?? i had pictures on there that i no
longer have on my computer!! I am one UNHAPPY customer!
"Bozz" wrote:

> I was forced to "upgrade" to 8.1 from 8.0 yesterday. Now many of my display
> pictures are missing and I'm quite upset as I had invested a lot of time and
> effort in this artwork. It seems the more recent ones were erased, including
> the one I had been using last yesterday before I upgraded. Display Pics
> older than say a year or more are still there, it is new ones that are
> removed. Also they are no longer listed in the order they used to be under
> 8.0, and it is impossible to sort the list back to the way I had them as
> there is no sorting option.
>
> I had tried your beta 8.1 out before and had the same problem, that's why I
> was fearful in making this upgrade, but figured after all this time and the
> fact you were no longer calling 8.1 a "beta" version you'd had fixed this
> major flaw. Before, by uninstalling 8.1 beta and reinstalling 8.0 my old
> display pictures all reappeared. I'd do that now but I suppose you have it
> set up so that won't be allowed given the forceful nature of the change to 8.1
>
> I'm guessing the problem has something to do with the way you stored the
> display pics under the previous messenger version vs. how you store them in
> 8.0 as I believe the ones that are lost were added under 8.0, meanwhile the
> DP I added before under an older version are still there.
>
> Please help me get back my display pictures, I really would like to have
> them back.

Hi,

I'm really sorry that you're having problems with custom emoticons and
display pictures. Could you please send e-mail to
with the subject "Content issues after upgrade to 8.1" We'd like to get some
more information from you.

Thank you,
Jason

"mycrazyd43" wrote:

> I was forced as well to change to Windows Live Messenger... I lost my display
> pictures as well as all my custom emotions!!! What kind of improvement is
> that?? and when exactly will it be fixed?? i had pictures on there that i no
> longer have on my computer!! I am one UNHAPPY customer!
> "Bozz" wrote:
>
> > I was forced to "upgrade" to 8.1 from 8.0 yesterday. Now many of my display
> > pictures are missing and I'm quite upset as I had invested a lot of time and
> > effort in this artwork. It seems the more recent ones were erased, including
> > the one I had been using last yesterday before I upgraded. Display Pics
> > older than say a year or more are still there, it is new ones that are
> > removed. Also they are no longer listed in the order they used to be under
> > 8.0, and it is impossible to sort the list back to the way I had them as
> > there is no sorting option.
> >
> > I had tried your beta 8.1 out before and had the same problem, that's why I
> > was fearful in making this upgrade, but figured after all this time and the
> > fact you were no longer calling 8.1 a "beta" version you'd had fixed this
> > major flaw. Before, by uninstalling 8.1 beta and reinstalling 8.0 my old
> > display pictures all reappeared. I'd do that now but I suppose you have it
> > set up so that won't be allowed given the forceful nature of the change to 8.1
> >
> > I'm guessing the problem has something to do with the way you stored the
> > display pics under the previous messenger version vs. how you store them in
> > 8.0 as I believe the ones that are lost were added under 8.0, meanwhile the
> > DP I added before under an older version are still there.
> >
> > Please help me get back my display pictures, I really would like to have
> > them back.

I emailed you at that hotmail address yesterday, as requested. I'll be
looking forward to hearing back from you guys.

I should add to my original post that in addition to the display pictures
problem, I'm having the same issues with the custom emoticons that I've read
others mention. Some custom emoticons are missing, but not all. And when a
friend sends me back a missing one for me to reinstall, 8.1 claims that code
is already in use, even though I cannot send the emoticon back out nor view
it under the "custom emoticons" window.


"Jason [MSFT]" wrote:

> Hi,
>
> I'm really sorry that you're having problems with custom emoticons and
> display pictures. Could you please send e-mail to
> with the subject "Content issues after upgrade to 8.1" We'd like to get some
> more information from you.
>
> Thank you,
> Jason
>
> "mycrazyd43" wrote:
>
> > I was forced as well to change to Windows Live Messenger... I lost my display
> > pictures as well as all my custom emotions!!! What kind of improvement is
> > that?? and when exactly will it be fixed?? i had pictures on there that i no
> > longer have on my computer!! I am one UNHAPPY customer!
> > "Bozz" wrote:
> >
> > > I was forced to "upgrade" to 8.1 from 8.0 yesterday. Now many of my display
> > > pictures are missing and I'm quite upset as I had invested a lot of time and
> > > effort in this artwork.
....

you shouldn't have emailed

until you are sure that this guy works at MS

"Bozz" <> wrote in message
news:3D5363F0-7142-4346-9C1D-...
>I emailed you at that hotmail address yesterday, as requested. I'll be
> looking forward to hearing back from you guys.
>
> I should add to my original post that in addition to the display pictures
> problem, I'm having the same issues with the custom emoticons that I've
> read
> others mention. Some custom emoticons are missing, but not all. And when
> a
> friend sends me back a missing one for me to reinstall, 8.1 claims that
> code
> is already in use, even though I cannot send the emoticon back out nor
> view
> it under the "custom emoticons" window.
>
>
> "Jason [MSFT]" wrote:
>
>> Hi,
>>
>> I'm really sorry that you're having problems with custom emoticons and
>> display pictures. Could you please send e-mail to
>>
>> with the subject "Content issues after upgrade to 8.1" We'd like to get
>> some
>> more information from you.
>>
>> Thank you,
>> Jason
>>
>> "mycrazyd43" wrote:
>>
>> > I was forced as well to change to Windows Live Messenger... I lost my
>> > display
>> > pictures as well as all my custom emotions!!! What kind of improvement
>> > is
>> > that?? and when exactly will it be fixed?? i had pictures on there that
>> > i no
>> > longer have on my computer!! I am one UNHAPPY customer!
>> > "Bozz" wrote:
>> >
>> > > I was forced to "upgrade" to 8.1 from 8.0 yesterday. Now many of my
>> > > display
>> > > pictures are missing and I'm quite upset as I had invested a lot of
>> > > time and
>> > > effort in this artwork.
> ...