Re: DVD/CD drive not working

"Sandy W" <> wrote in message
news:...
> New Computer running:
> Vista Home Premium Version, Service Release 1 installed.
>
> I have a Lightscribe DVD SuperMulti Drive / CD Burner.
> It was working fine until I installed Photo2DVD program.
> Uninstalled the problem software (photo2DVD) and
> now DVD/CD does not work.
>
> Get this message in Device Manager:
> "Windows cannot load the device driver for this hardware.
> The driver may be corrupted or missing. (Code 39)
>
> Click 'Check for solutions' to send data about this device to Microsoft
> and
> to see if there is a solution available."
>
> Tried doing a windows restore to an earlier point prior to the
> problem. That didn't work either!
> Screen clip of system restore error message attached.
>
> Any suggestions would be most greatful.!
>
> Sandy W
>

Sandy W,

Here is the link to the information you have already been provided in
the event you need to do it again.

http://support.microsoft.com/kb/314060

C.B.


--
It is the responsibility and duty of everyone to help the underprivileged
and unfortunate among us.

This also works for Vista

--

Bob Eyster
MS Windows Vista Home Premium



"C.B." <> wrote in message
news:A5E7E7D6-52D5-4D34-8C22-...
>
>
> "Sandy W" <> wrote in message
> news:...
>> New Computer running:
>> Vista Home Premium Version, Service Release 1 installed.
>>
>> I have a Lightscribe DVD SuperMulti Drive / CD Burner.
>> It was working fine until I installed Photo2DVD program.
>> Uninstalled the problem software (photo2DVD) and
>> now DVD/CD does not work.
>>
>> Get this message in Device Manager:
>> "Windows cannot load the device driver for this hardware.
>> The driver may be corrupted or missing. (Code 39)
>>
>> Click 'Check for solutions' to send data about this device to Microsoft
>> and
>> to see if there is a solution available."
>>
>> Tried doing a windows restore to an earlier point prior to the
>> problem. That didn't work either!
>> Screen clip of system restore error message attached.
>>
>> Any suggestions would be most greatful.!
>>
>> Sandy W
>>
>
> Sandy W,
>
> Here is the link to the information you have already been provided in
> the event you need to do it again.
>
> http://support.microsoft.com/kb/314060
>
> C.B.
>
>
> --
> It is the responsibility and duty of everyone to help the underprivileged
> and unfortunate among us.
>
>