Re: error 0x80073712 AGAIN

>> I have recently purchased a brand new laptop with Windows Vista
>> preinstalled

I'm surprised Support said anything other than "Contact the laptop
manufacturer about this."

That being said, answer the 3 questions in my first reply to this thread if
you want any further assistance here:
http://groups.google.com/group/micro...54d258cf4d74b6

I'll even repost them for you:

1. Are you running Vista or Vista SP1? If Vista SP1, did it come
preinstalled on the machine when you bought it? Is the machine still under
warranty or service contract?

2. What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

3. As soon as you got the machine, did you (a) make sure the Windows
Firewall was enabled, (b) run Windows Update manually to get it fully
patched, (c) make sure Automatic Updates was enabled, and (d) get a
reliabile anti-virus application installed & fully updated *before*
otherwise connecting the machine to the internet to, e.g., surf, check
email, chat, play online games, and/or download other stuff including P2P
apps and files?

NB: If you do NOT quote this entire message in your reply, I will not reply
to your post.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

bizso wrote:
> I'm sorry but I have to share this with everyone!
>
> This is the email I wrote to Microsoft Update Support:
>>
>> E-mail Contact Only: Please correspond with the customer by using
>> e-mail. The customer will not be able to check responses online. This
>> is because customer submitted incident without Windows LiveT ID.
>> Problem Description: Dear Sirs,
>> I have recently purchased a brand new laptop with Windows Vista
>> preinstalled. Unfortunately, shortly after I connected it to the
>> internet and proceeded to update the OS I received an error message:
>> 0x80073712. According to the support site, this is caused by corrupt
>> system files. I was unable to download any updates because of this
>> error. After having searched for a solution for a while I found the
>> System Update Readiness Tool http://support.microsoft.com/kb/947821.
>> That temporarily solved my problem. Unfortunately, I don't have a Vista
>> DVD because I got Vista preinstalled on my machine. I had been able to
>> update Vista until one week ago (I have SP1 now). However, when I try to
>> install Windows Update Agent v.7.2.6001.788 I get the same error message
>> again. This means that I cannot see any recent updates as I don't have
>> the latest update Agent, only v.7.0.6001.18000
>> I also did a system scan as described here
>> http://support.microsoft.com/kb/931712 and that produced no results.
>> Here is the latest entry of Checksur log file:
>> Checking System Update Readiness.
>> Version 6.0.6001.22275
>> 2008-11-23 18:58
>>
>> Checking Deployment Packages
>>
>> Checking Package Manifests and catalogs.
>>
>> Checking package watchlist.
>>
>> Checking component watchlist.
>>
>> Checking packages.
>>
>> Checking component store
>> (f) CSI Manifest All Zeros 0x00000000
>> WinSxS\Manifests\x86_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.2.6001.784_hu-hu_32d4f4f98befe916.manifest
>>
>> x86_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.2.6001.784_hu-hu_32d4f4f98befe916
>>
>> (f) CSI Manifest All Zeros 0x00000000
>> WinSxS\Manifests\x86_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.2.6001.784_en-us_c8ad00268490cd4a.manifest
>>
>> x86_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.2.6001.784_en-us_c8ad00268490cd4a
>>
>> (f) CSI Manifest All Zeros 0x00000000
>> WinSxS\Manifests\x86_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.2.6001.784_en-us_48e1a1ceb49711f3.manifest
>>
>> x86_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.2.6001.784_en-us_48e1a1ceb49711f3
>>
>> (f) CSI Manifest All Zeros 0x00000000
>> WinSxS\Manifests\x86_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.2.6001.784_th-th_52d32402be03908d.manifest
>>
>> x86_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.2.6001.784_th-th_52d32402be03908d
>>
>> (f) CSI Manifest All Zeros 0x00000000
>> WinSxS\Manifests\x86_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.2.6001.784_hu-hu_69ccf2c3727576c2.manifest
>>
>> x86_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.2.6001.784_hu-hu_69ccf2c3727576c2
>>
>> (f) CSI Manifest All Zeros 0x00000000
>> WinSxS\Manifests\x86_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.2.6001.784_en-us_7fd99f989b1c9f9f.manifest
>>
>> x86_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.2.6001.784_en-us_7fd99f989b1c9f9f
>>
>> (f) CSI Manifest All Zeros 0x00000000
>> WinSxS\Manifests\x86_microsoft-windows-w..client-ui.resources_31bf3856ad364e35_7.2.6001.784_th-th_1b57ca7f623d5a63.manifest
>>
>> x86_microsoft-windows-w..client-ui.resources_31bf3856ad364e35_7.2.6001.784_th-th_1b57ca7f623d5a63
>>
>>
>> Checking SMI Store
>> Summary:
>> Milliseconds: 1085121
>> Found 7 errors
>> CSI Manifest All Zeros Total Count: 7
>>
>> I am looking for a solution as soon as possible.
>> Yours sincerely,
>> Zsolt Bitvai
>>
>> Operating System: Windows Vista
>
> And this is the response I got!!
>
>> Dear Sir/Madam,
>>
>> Thank you for your email about issues with Windows VistaT.
>>
>> To enable us to help you resolve this issue, may I suggest on one of
>> the following:
>>
>> A useful resource is the Knowledge Base on our website, where we have
>> published a large collection of articles and FAQs about our products.
>> You can access it by going to our website at:
>>
>> http://support.microsoft.com/search/?adv=1
>>
>> You can also go online and visit our UK newsgroups to exchange ideas
>> and information with other Microsoft product users. There is also the
>> chance to talk to our Most Valued Professional (MVP).
>>
>> http://support.microsoft.com/newsgroups/default.aspx
>>
>> If you do not find the answer you are looking for and wish to discuss
>> your alternative support options, please call our Customer Support team
>> on 0870 60 10 100. The lines are open from 8am to 6pm, Monday to Friday,
>> excluding public holidays.
>>
>> Thank you again for getting in touch.
>>
>> Kind Regards,
>>
>> ANUPAMA UNNIKRISHNAN
>> Customer Service Professional
>> Microsoft Customer Services
>
> My reply
>> Dear ANUPAMA UNNIKRISHNAN,
>>
>> You are paid to help customers solve their problems and NOT to pass on
>> their problems. It is a disgrace how Microsoft treats its customers.
>> This problem is produced by a faulty Operation System and I need a
>> SOLUTION from the company that I bought this item from!!
>> I made your email publicly available to everyone at
>> http://forums.techarena.in/windows-update/1076220.htm so that everyone
>> can see what Microsoft means by Customer Support. I have already
>> explored other alternative solutions. Only in the last resort do I write
>> to the customer service as I know how bad their service is. Your email
>> is the perfect example.
>>
>> Regards,
>
> Yeah, at least everyone can see it here. This is what Microsoft means
> by "Customer Support".

On Nov 26, 12:32*am, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:
> >> I have recently purchased a brand new laptop with Windows Vista
> >> preinstalled
>
> I'm surprised Support said anything other than "Contact the laptop
> manufacturer about this."
>
> That being said, answer the 3 questions in my first reply to this thread if
> you want any further assistance here:http://groups.google.com/group/micro...update/msg/be5...
>
> I'll even repost them for you:
>
> 1. Are you running Vista or Vista SP1? *If Vista SP1, did it come
> preinstalled on the machine when you bought it? *Is the machine still under
> warranty or service contract?
>
> 2. What anti-virus application or security suite is installed and is your
> subscription current? *What anti-spyware applications (other than Defender)?
> What third-party firewall (if any)?
>
> 3. As soon as you got the machine, did you (a) make sure the Windows
> Firewall was enabled, (b) run Windows Update manually to get it fully
> patched, (c) make sure Automatic Updates was enabled, and (d) get a
> reliabile anti-virus application installed & fully updated *before*
> otherwise connecting the machine to the internet to, e.g., surf, check
> email, chat, play online games, and/or download other stuff including P2P
> apps and files?
>
> NB: If you do NOT quote this entire message in your reply, I will not reply
> to your post.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Adminhttp://aumha.net
> DTS-Lhttp://dts-l.net/
>
> bizso wrote:
> > I'm sorry but I have to share this with everyone!
>
> > This is the email I wrote to Microsoft Update Support:
>
> >> E-mail Contact Only: Please correspond with the customer by using
> >> e-mail. *The customer will not be able to check responses online. This
> >> is because customer submitted incident without Windows LiveT ID.
> >> Problem Description: Dear Sirs,
> >> I have recently purchased a brand new laptop with Windows Vista
> >> preinstalled. Unfortunately, shortly after I connected it to the
> >> internet and proceeded to update the OS *I received an error message:
> >> 0x80073712. According to the support site, this is caused by corrupt
> >> system files. I was unable to download any updates because of this
> >> error. After having searched for a solution for a while I found the
> >> System Update Readiness Toolhttp://support.microsoft.com/kb/947821.
> >> That temporarily solved my problem. Unfortunately, I don't have a Vista
> >> DVD because I got Vista preinstalled on my machine. I had been able to
> >> update Vista until one week ago (I have SP1 now). However, when I try to
> >> install Windows Update Agent v.7.2.6001.788 I get the same error message
> >> again. This means that I cannot see any recent updates as I don't have
> >> the latest update Agent, only v.7.0.6001.18000
> >> I also did a system scan as described here
> >>http://support.microsoft.com/kb/931712and that produced no results.
> >> Here is the latest entry of Checksur log file:
> >> Checking System Update Readiness.
> >> Version 6.0.6001.22275
> >> 2008-11-23 18:58
>
> >> Checking Deployment Packages
>
> >> Checking Package Manifests and catalogs.
>
> >> Checking package watchlist.
>
> >> Checking component watchlist.
>
> >> Checking packages.
>
> >> Checking component store
> >> (f) * *CSI Manifest All Zeros * *0x00000000
> >> WinSxS\Manifests\x86_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.2.6001.784_hu-hu_32d4f4f98befe916.manifest
>
> >> x86_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.2.6001..784_hu-hu_32d4f4f98befe916
>
> >> (f) * *CSI Manifest All Zeros * *0x00000000
> >> WinSxS\Manifests\x86_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.2.6001.784_en-us_c8ad00268490cd4a.manifest
>
> >> x86_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.2.6001..784_en-us_c8ad00268490cd4a
>
> >> (f) * *CSI Manifest All Zeros * *0x00000000
> >> WinSxS\Manifests\x86_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.2.6001.784_en-us_48e1a1ceb49711f3.manifest
>
> >> x86_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.2.6001..784_en-us_48e1a1ceb49711f3
>
> >> (f) * *CSI Manifest All Zeros * *0x00000000
> >> WinSxS\Manifests\x86_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.2.6001.784_th-th_52d32402be03908d.manifest
>
> >> x86_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.2.6001..784_th-th_52d32402be03908d
>
> >> (f) * *CSI Manifest All Zeros * *0x00000000
> >> WinSxS\Manifests\x86_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.2.6001.784_hu-hu_69ccf2c3727576c2.manifest
>
> >> x86_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.2.6001..784_hu-hu_69ccf2c3727576c2
>
> >> (f) * *CSI Manifest All Zeros * *0x00000000
> >> WinSxS\Manifests\x86_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.2.6001.784_en-us_7fd99f989b1c9f9f.manifest
>
> >> x86_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.2.6001..784_en-us_7fd99f989b1c9f9f
>
> >> (f) * *CSI Manifest All Zeros * *0x00000000
> >> WinSxS\Manifests\x86_microsoft-windows-w..client-ui.resources_31bf3856ad364e35_7.2.6001.784_th-th_1b57ca7f623d5a63.manifest
>
> >> x86_microsoft-windows-w..client-ui.resources_31bf3856ad364e35_7.2.6001..784_th-th_1b57ca7f623d5a63
>
> >> Checking SMI Store
> >> Summary:
> >> Milliseconds: 1085121
> >> Found 7 errors
> >> CSI Manifest All Zeros Total Count: 7
>
> >> I am looking for a solution as soon as possible.
> >> Yours sincerely,
> >> Zsolt Bitvai
> >> bitva...@gmail.com
> >> Operating System: Windows Vista
>
> > And this is the response I got!!
>
> >> Dear Sir/Madam,
>
> >> Thank you for your email about issues with Windows VistaT.
>
> >> To enable us to help you resolve this issue, may I suggest on one of
> >> the following:
>
> >> A useful resource is the Knowledge Base on our website, where we have
> >> published a large collection of articles and FAQs about our products.
> >> You can access it by going to our website at:
>
> >>http://support.microsoft.com/search/?adv=1
>
> >> You can also go online and visit our UK newsgroups to exchange ideas
> >> and information with other Microsoft product users. *There is also the
> >> chance to talk to our Most Valued Professional (MVP).
>
> >>http://support.microsoft.com/newsgroups/default.aspx
>
> >> If you do not find the answer you are looking for and wish to discuss
> >> your alternative support options, please call our Customer Support team
> >> on 0870 60 10 100. The lines are open from 8am to 6pm, Monday to Friday,
> >> excluding public holidays.
>
> >> Thank you again for getting in touch.
>
> >> Kind Regards,
>
> >> ANUPAMA UNNIKRISHNAN
> >> Customer Service Professional
> >> Microsoft Customer Services
>
> > My reply
> >> Dear ANUPAMA UNNIKRISHNAN,
>
> >> You are paid to help customers solve their problems and NOT to pass on
> >> their problems. It is a disgrace how Microsoft treats its customers.
> >> This problem is produced by a faulty Operation System and I need a
> >> SOLUTION from the company that I bought this item from!!
> >> I made your email publicly available to everyone at
> >>http://forums.techarena.in/windows-update/1076220.htmso that everyone
> >> can see what Microsoft means by Customer Support. I have already
> >> explored other alternative solutions. Only in the last resort do I write
> >> to the customer service as I know how bad their service is. Your email
> >> is the perfect example.
>
> >> Regards,
>
> > Yeah, at least everyone can see it here. This is what Microsoft means
> > by "Customer Support".

Sry, I didn't know I was supposed to quote entire messages in my
response. I'm a bit new to this forum.

Also, my problem is with the OS, which is Vista. It appears to me that
I should try to get somehow a copy of Vista and repair the whole
system.

Actually, I have already answered most of your questions in my
previous posts.


1.I'm running Vista SP1. No, it didn't come preinstalled, only the
standard version. Yes, I have got a 2 year warranty, but I would
prefer to solve this issue without me having to return the laptop for
reasons I described in my previous posts.

2. Norton antivirus is installed, but I'll switch to nod32 shortly. I
have no 3rd party firewall. Spysweeper is the antispyware software.

3.All the settings were in default mode when I first switched on the
laptop. Firewall enabled. First thing I did was run an update, but I
couldn't because of this error. Automatic updates were enabled as
well. I got Norton antiVirus, which came with Vista. As it was set on
automatic update, I guess it updated itself as soon as I connected to
the Internet. After the Vista updates didn't work I started to search
the web for a solution straight away...

bizso09 wrote:
>>>> I have recently purchased a brand new laptop with Windows Vista
>>>> preinstalled
>>
>> I'm surprised Support said anything other than "Contact the laptop
>> manufacturer about this."
>>
>> That being said, answer the 3 questions in my first reply to this thread
>> if
>> you want any further assistance
>> here:http://groups.google.com/group/micro...update/msg/be5...
>>
>> I'll even repost them for you:
>>
>> 1. Are you running Vista or Vista SP1? If Vista SP1, did it come
>> preinstalled on the machine when you bought it? Is the machine still
>> under
>> warranty or service contract?
>>
>> 2. What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)?
>> What third-party firewall (if any)?
>>
>> 3. As soon as you got the machine, did you (a) make sure the Windows
>> Firewall was enabled, (b) run Windows Update manually to get it fully
>> patched, (c) make sure Automatic Updates was enabled, and (d) get a
>> reliabile anti-virus application installed & fully updated *before*
>> otherwise connecting the machine to the internet to, e.g., surf, check
>> email, chat, play online games, and/or download other stuff including P2P
>> apps and files?
>>
>> NB: If you do NOT quote this entire message in your reply, I will not
>> reply
>> to your post.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Adminhttp://aumha.net
>> DTS-Lhttp://dts-l.net/
<snip>
>
> Sry, I didn't know I was supposed to quote entire messages in my
> response. I'm a bit new to this forum.
>
> Also, my problem is with the OS, which is Vista. It appears to me that
> I should try to get somehow a copy of Vista and repair the whole
> system.
>
> Actually, I have already answered most of your questions in my
> previous posts.
>
> 1. I'm running Vista SP1. No, it didn't come preinstalled, only the
> standard version. Yes, I have got a 2 year warranty, but I would
> prefer to solve this issue without me having to return the laptop for
> reasons I described in my previous posts.
>
> 2. Norton antivirus is installed, but I'll switch to nod32 shortly. I
> have no 3rd party firewall. Spysweeper is the antispyware software.
>
> 3.All the settings were in default mode when I first switched on the
> laptop. Firewall enabled. First thing I did was run an update, but I
> couldn't because of this error. Automatic updates were enabled as
> well. I got Norton antiVirus, which came with Vista. As it was set on
> automatic update, I guess it updated itself as soon as I connected to
> the Internet. After the Vista updates didn't work I started to search
> the web for a solution straight away...

Thank you for quoting and for using Google Groups instead of techarena
forums!

If you're running Vista SP1 and Windows Update has never worked since the
day you first turned on the laptop, Vista SP1 was preinstalled by the
manufacturer. As such, you should contact the manufacturer for support, not
Microsoft, especially seeing as you have a 2-year warranty or service
contract.

If Windows Update had been working for a while but then suddenly started to
fail, you'd qualify for free Windows Update support from Microsoft.

That being said, try the following:

1. Uninstall all Norton software (including LiveUpdate and any Norton
Add-ons) via Control Panel | Programs | Uninstall a program (or Control
Panel | Programs and Features, if using Classic view).

NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #3 through #5 below until your
anti-virus application has been installed and fully updated!

2a. Download this removal tool to your desktop:
http://service1.symantec.com/SUPPORT...05033108162039

2b. Right-click on the saved download and select Run as Administrator.

3. Reboot and /immediately/ install Avira AntiVir* (free) or the 30-day free
trial version of, e.g., NOD32**, KAV7***

4. Manually update your new anti-virus application then run a full system
scan.

Do your problems persist now?

~~~~~~~~~~~~~~~~~~~~~
* http://www.free-av.com/
** www.eset.com/download/index.php
*** http://usa.kaspersky.com/trials/home.../anti-virus-7/
--
~PA Bear

On Nov 26, 5:52*pm, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:
> bizso09 wrote:
> >>>> I have recently purchased a brand new laptop with Windows Vista
> >>>> preinstalled
>
> >> I'm surprised Support said anything other than "Contact the laptop
> >> manufacturer about this."
>
> >> That being said, answer the 3 questions in my first reply to this thread
> >> if
> >> you want any further assistance
> >> here:http://groups.google.com/group/micro...update/msg/be5...
>
> >> I'll even repost them for you:
>
> >> 1. Are you running Vista or Vista SP1? If Vista SP1, did it come
> >> preinstalled on the machine when you bought it? Is the machine still
> >> under
> >> warranty or service contract?
>
> >> 2. What anti-virus application or security suite is installed and is your
> >> subscription current? What anti-spyware applications (other than
> >> Defender)?
> >> What third-party firewall (if any)?
>
> >> 3. As soon as you got the machine, did you (a) make sure the Windows
> >> Firewall was enabled, (b) run Windows Update manually to get it fully
> >> patched, (c) make sure Automatic Updates was enabled, and (d) get a
> >> reliabile anti-virus application installed & fully updated *before*
> >> otherwise connecting the machine to the internet to, e.g., surf, check
> >> email, chat, play online games, and/or download other stuff including P2P
> >> apps and files?
>
> >> NB: If you do NOT quote this entire message in your reply, I will not
> >> reply
> >> to your post.
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >> AumHa VSOP & Adminhttp://aumha.net
> >> DTS-Lhttp://dts-l.net/
> <snip>
>
> > Sry, I didn't know I was supposed to quote entire messages in my
> > response. I'm a bit new to this forum.
>
> > Also, my problem is with the OS, which is Vista. It appears to me that
> > I should try to get somehow a copy of Vista and repair the whole
> > system.
>
> > Actually, I have already answered most of your questions in my
> > previous posts.
>
> > 1. I'm running Vista SP1. No, it didn't come preinstalled, only the
> > standard version. Yes, I have got a 2 year warranty, but I would
> > prefer to solve this issue without me having to return the laptop for
> > reasons I described in my previous posts.
>
> > 2. Norton antivirus is installed, but I'll switch to nod32 shortly. I
> > have no 3rd party firewall. Spysweeper is the antispyware software.
>
> > 3.All the settings were in default mode when I first switched on the
> > laptop. Firewall enabled. First thing I did was run an update, but I
> > couldn't because of this error. Automatic updates were enabled as
> > well. I got Norton antiVirus, which came with Vista. As it was set on
> > automatic update, I guess it updated itself as soon as I connected to
> > the Internet. After the Vista updates didn't work I started to search
> > the web for a solution straight away...
>
> Thank you for quoting and for using Google Groups instead of techarena
> forums!
>
> If you're running Vista SP1 and Windows Update has never worked since the
> day you first turned on the laptop, Vista SP1 was preinstalled by the
> manufacturer. *As such, you should contact the manufacturer for support, not
> Microsoft, especially seeing as you have a 2-year warranty or service
> contract.
>
> If Windows Update had been working for a while but then suddenly started to
> fail, you'd qualify for free Windows Update support from Microsoft.
>
> That being said, try the following:
>
> 1. Uninstall all Norton software (including LiveUpdate and any Norton
> Add-ons) via Control Panel | Programs | Uninstall a program (or Control
> Panel | Programs and Features, if using Classic view).
>
> NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
> browsing; reading email; chatting) except #3 through #5 below until your
> anti-virus application has been installed and fully updated!
>
> 2a. Download this removal tool to your desktop:http://service1.symantec.com/SUPPORT...d/200503310816...
>
> 2b. Right-click on the saved download and select Run as Administrator.
>
> 3. Reboot and /immediately/ install Avira AntiVir* (free) or the 30-day free
> trial version of, e.g., NOD32**, KAV7***
>
> 4. Manually update your new anti-virus application then run a full system
> scan.
>
> Do your problems persist now?
>
> ~~~~~~~~~~~~~~~~~~~~~
> *http://www.free-av.com/
> **www.eset.com/download/index.php
> ***http://usa.kaspersky.com/trials/home.../anti-virus-7/
> --
> ~PA Bear- Hide quoted text -
>
> - Show quoted text -

ok, I will do a whole system scan with Nod32. I will post the results
here.

Just to clarify the problem again. First I got the laptop. I opened
it, but could not run an update because of error 0x80073712. I
searched the web for a while and found the System Update Readiness
Tool. I installed it and then I was able to use Windows Update. I
updated to Vista SP1. Everthing was working fine. About one week ago a
new update agent came out, the installation of which failed due to
error 0x80073712. I can still download and install updates that had
become available before the new Update Agent came out. However, in
order to see any recent updates, I am told that first I have to update
my Update Agent, which I can`t because of error 0x80073712. Thus, I in
the situation that I cannot download any recent updates at all.

I have also tried all the suggestions listed here:
http://groups.google.com/group/micro...adbc8aaecaa483