Re: Error in setup of WSUS

[[ Right pew, wrong church. Forwarded to WSUS newsgroup
(microsoft.public.windows.server.update_services) via crosspost as a
convenience to OP.

On the web:
http://www.microsoft.com/communities...pdate_services

In your newsreader:
news://msnews.microsoft.com/microsof...pdate_services
]]

Gerry wrote:
> Hi can someone please help me fix this problem. Your help would be greatly
> appreciate. Gerry
> I'm getting these error codes. Here is the log
>
>
> 2008-07-18 19:57:24 Success MWUSSetup Validating
> pre-requisites... 2008-07-18 19:57:24 Error MWUSSetup Failed
> to determine if an higher version of WSUS is installed. Assuming it is
> not... (Error 0x80070002: The system cannot find the file specified.)
> 2008-07-18 19:57:34 Success MWUSSetup ReportViewer is not
> installed on this machine
> 2008-07-18 19:57:34 Success MWUSSetup ReportViewer is not
> installed on this machine
> 2008-07-18 19:57:36 Success MWUSSetup SQL version is not
> Yukon.
> Yukon version 9.00.2047. SQL instance version 8.00.2039
> 2008-07-18 19:57:42 Success MWUSSetup Creating database
> backup... 2008-07-18 19:58:31 Success MWUSSetup Uninstalling
> the selfupate tree...
> 2008-07-18 19:58:41 Success MWUSSetup Removing Wsus 2.0...
> 2008-07-18 19:58:45 Success CustomActions.Dll .Net framework path:
> C:\WINDOWS\Microsoft.Net\Framework\v1.1.4322
> 2008-07-18 19:58:59 Success CustomActions.Dll This machine is a DC.
> So,
> WSUS Administrators group will not be deleted on this machine
> 2008-07-18 19:58:59 Success CustomActions.Dll Successfully delete
> user
> group
> 2008-07-18 19:59:04 Info IISCustomAction Performing Setup Action,
> Command /Uninstall
> 2008-07-18 19:59:05 Info IISCustomAction Command /Uninstall
> Succeeded 2008-07-18 19:59:51 Success CustomActions.Dll WSUS website
> shortcut is deleted successfully
> 2008-07-18 20:00:06 Success MWUSSetup Uninstaling Wmsde...
> 2008-07-18 20:00:58 Success MWUSSetup Installing ASP.Net
> 2008-07-18 20:01:34 Success MWUSSetup ASP.Net is installed
> successfully
> 2008-07-18 20:01:34 Success MWUSSetup Installing wYukon using
> MSI on Win2k3
> 2008-07-18 20:01:34 Success MWUSSetup Installing wYukon...
> 2008-07-18 20:03:22 Success MWUSSetup wYukon Installed
> Successfully
> 2008-07-18 20:03:23 Success MWUSSetup Installing WSUS...
> 2008-07-18 20:03:26 Success CustomActions.Dll Successfully set propery
> of WSUS admin groups' full names
> 2008-07-18 20:03:27 Success CustomActions.Dll .Net framework path:
> C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727
> 2008-07-18 20:03:32 Success CustomActions.Dll Creating user group:
> WSUS
> Reporters with Description: WSUS Administrators who can only run reports
> on
> the Windows Server Update Services server.
> 2008-07-18 20:03:32 Success CustomActions.Dll Creating WSUS Reporters
> user group
> 2008-07-18 20:03:33 Success CustomActions.Dll Successfully created
> WSUS
> Reporters user group
> 2008-07-18 20:03:33 Success CustomActions.Dll Creating user group:
> WSUS
> Administrators with Description: WSUS Administrators can administer the
> Windows Server Update Services server.
> 2008-07-18 20:03:33 Success CustomActions.Dll Creating WSUS
> Administrators user group
> 2008-07-18 20:03:33 Success CustomActions.Dll WSUS Administrators user
> group already exists
> 2008-07-18 20:03:33 Success CustomActions.Dll Successfully created
> WSUS
> Administrators user group
> 2008-07-18 20:03:33 Success CustomActions.Dll Successfully created
> WSUS
> user groups
> 2008-07-18 20:05:54 Info IISCustomAction Performing Setup Action,
> Command /Install
> 2008-07-18 20:06:18 Info IISCustomAction Command /Install
> Succeeded
> 2008-07-18 20:08:17 Success MWUSSetup WSUS Installed
> Successfully 2008-07-18 20:08:17 Success MWUSSetup Setup
> completed successfully 2009-09-02 12:50:43 Success MWUSSetup
> Validating pre-requisites... 2009-09-02 12:50:48 Success MWUSSetup
> Incompatible version of ReportViewer installed. Required ReportViewer
> version: 9. 2009-09-02 12:50:48 Success MWUSSetup Incompatible
> version of ReportViewer installed. Required ReportViewer version: 9.
> 2009-09-02 12:50:53 Error MWUSSetup ExecuteQuery: Failed to
> execute SQL query EXEC dbo.sp_helpdb 'SUSDB' (Error 0x80040E14)
> 2009-09-02 12:50:53 Error MWUSSetup
> ExecuteQueryGetMultipleResults: Failed to execute query EXEC dbo.sp_helpdb
> '%s' (Error 0x80040E14)
> 2009-09-02 12:50:53 Error MWUSSetup GetDatabaseSize: Failed
> to
> execute SQL query EXEC dbo.sp_helpdb '%s' (Error 0x80040E14)
> 2009-09-02 12:50:53 Error MWUSSetup Failed to determine
> SUSDB
> size (Error 0x80040E14)
> 2009-09-02 12:50:56 Success MWUSSetup Creating database
> backup... 2009-09-02 13:09:07 Success MWUSSetup Removing
> Wsus...
> 2009-09-02 13:09:10 Error MWUSSetup RemoveWsus: MWUS
> Uninstall
> Failed (Error 0x80070643: Fatal error during installation.)
> 2009-09-02 13:09:10 Error MWUSSetup
> CUpgradeDriver::PerformSetup: Failed to remove earlier version of WSUS
> (Error 0x80070643: Fatal error during installation.)
> 2009-09-02 13:09:10 Error MWUSSetup
> CSetupDriver::LaunchSetup:
> Setup failed (Error 0x80070643: Fatal error during installation.)
> 2009-09-02 13:11:16 Error MWUSSetup CWatsonHelper::Init:
> Failed to load WER library. (Error 0x8007007E: The specified module could
> not be found.)
> 2009-09-02 13:11:16 Error MWUSSetup
> CSetupDriver::ReportFailure: Failed to initalize the CWatsonHelper. This
> is
> expected on pre-Vista machines. (Error 0x80004005: Unspecified error)
> 2009-09-02 13:11:16 Error MWUSSetup DoInstall: Wsus setup
> failed (Error 0x80070643: Fatal error during installation.)
> 2009-09-03 05:48:54 Success MWUSSetup Validating
> pre-requisites... 2009-09-03 05:49:01 Success MWUSSetup
> Incompatible version of ReportViewer installed. Required ReportViewer
> version: 9. 2009-09-03 05:49:01 Success MWUSSetup Incompatible
> version of ReportViewer installed. Required ReportViewer version: 9.
> 2009-09-03 05:49:05 Error MWUSSetup ExecuteQuery: Failed to
> execute SQL query EXEC dbo.sp_helpdb 'SUSDB' (Error 0x80040E14)
> 2009-09-03 05:49:05 Error MWUSSetup
> ExecuteQueryGetMultipleResults: Failed to execute query EXEC dbo.sp_helpdb
> '%s' (Error 0x80040E14)
> 2009-09-03 05:49:05 Error MWUSSetup GetDatabaseSize: Failed
> to
> execute SQL query EXEC dbo.sp_helpdb '%s' (Error 0x80040E14)
> 2009-09-03 05:49:05 Error MWUSSetup Failed to determine
> SUSDB
> size (Error 0x80040E14)
> 2009-09-03 05:49:09 Success MWUSSetup Creating database
> backup... 2009-09-03 06:06:17 Success MWUSSetup Removing
> Wsus...
> 2009-09-03 06:06:19 Error MWUSSetup RemoveWsus: MWUS
> Uninstall
> Failed (Error 0x80070643: Fatal error during installation.)
> 2009-09-03 06:06:19 Error MWUSSetup
> CUpgradeDriver::PerformSetup: Failed to remove earlier version of WSUS
> (Error 0x80070643: Fatal error during installation.)
> 2009-09-03 06:06:19 Error MWUSSetup
> CSetupDriver::LaunchSetup:
> Setup failed (Error 0x80070643: Fatal error during installation.)
> 2009-09-03 06:10:43 Error MWUSSetup CWatsonHelper::Init:
> Failed to load WER library. (Error 0x8007007E: The specified module could
> not be found.)
> 2009-09-03 06:10:43 Error MWUSSetup
> CSetupDriver::ReportFailure: Failed to initalize the CWatsonHelper. This
> is
> expected on pre-Vista machines. (Error 0x80004005: Unspecified error)
> 2009-09-03 06:10:43 Error MWUSSetup DoInstall: Wsus setup
> failed (Error 0x80070643: Fatal error during installation.)

> Gerry wrote:

>> Hi can someone please help me fix this problem. Your help would be
>> greatly
>> appreciate. Gerry

>> I'm getting these error codes. Here is the log

>> 2008-07-18 19:57:34 Success MWUSSetup ReportViewer is not
>> installed on this machine

This is self explanatory. You're missing the necessary Report Viewer
prerequisite. This is not a fatal error, however; as the Report Viewer can
be installed after installation of WSUS is completed. It's only needed to
display reports, and if you're not interested in displaying reports, it's
not even required that the RV be installed at all.

>> 2008-07-18 19:57:36 Success MWUSSetup SQL version is not
>> Yukon.
>> Yukon version 9.00.2047. SQL instance version 8.00.2039

Looks like you have SQL Server 2000 installed (WMSDE, I'll assume), but not
SQL Server 2005. Not a problem, the WSUS v3 installer will install the
Windows Internal Database and migrate the WSUS v2 database. You'll need to
uninstall the WMSDE after the upgrade completes.

>> 2008-07-18 19:58:41 Success MWUSSetup Removing Wsus 2.0...

So.. you're upgrading from WSUS v2, eh? Whole bunch of opportunities for
snafus here. :-)

>> 2008-07-18 19:58:59 Success CustomActions.Dll This machine is a DC.

A Domain Controller, eh?

>> Incompatible version of ReportViewer installed. Required ReportViewer
>> version: 9.

This is merely noting that you have the Report Viewer 2005 installed, and
WSUS3SP2 requires the Report Viewer 2008.
(Specifically you should be sure to download Report Viewer 2008 SP1.)

>> 2009-09-02 12:50:53 Error MWUSSetup ExecuteQuery: Failed to
>> execute SQL query EXEC dbo.sp_helpdb 'SUSDB' (Error 0x80040E14)
>> 2009-09-02 12:50:53 Error MWUSSetup
>> ExecuteQueryGetMultipleResults: Failed to execute query EXEC
>> dbo.sp_helpdb
>> '%s' (Error 0x80040E14)
>> 2009-09-02 12:50:53 Error MWUSSetup GetDatabaseSize: Failed
>> to
>> execute SQL query EXEC dbo.sp_helpdb '%s' (Error 0x80040E14)
>> 2009-09-02 12:50:53 Error MWUSSetup Failed to determine
>> SUSDB
>> size (Error 0x80040E14)

This could indicate a failure of the installation account to be able to
access the installed instance of WMSDE. I've seen this in one other thread
this past week, but that issue is still unresolved. The pending question in
that thread, and the appropriate one here, and even moreso since you're
upgrading from WSUS v2 is this:

Have you READ the Release Notes (twice!) and confirmed, verified, and
established absolutely that *none* of the issues documented in those Release
Notes could possibly, even remotely, affect this machine?

In any event, this is the core failure of the upgrade process.


>> 2009-09-02 13:09:10 Error MWUSSetup RemoveWsus: MWUS
>> Uninstall Failed (Error 0x80070643: Fatal error during installation.)
>> 2009-09-02 13:09:10 Error MWUSSetup
>> CUpgradeDriver::PerformSetup: Failed to remove earlier version of WSUS
>> (Error 0x80070643: Fatal error during installation.)
>> 2009-09-02 13:09:10 Error MWUSSetup CSetupDriver::LaunchSetup:
>> Setup failed (Error 0x80070643: Fatal error during installation.)

Essentially, the uninstall (of WSUS v2) failed because the database could
not be accessed.


--
Lawrence Garvin, M.S., MCITP:EA, MCDBA
Principal/CTO, Onsite Technology Solutions, Houston, Texas
Microsoft MVP - Software Distribution (2005-2009)

MS WSUS Website: http://www.microsoft.com/wsus
My MVP Profile: http://mvp.support.microsoft.com/pro...awrence.Garvin

I uninstalled everything and installed 3.0 v2 Sucessfully
Thanks

"Lawrence Garvin [MVP]" wrote:

> > Gerry wrote:
>
> >> Hi can someone please help me fix this problem. Your help would be
> >> greatly
> >> appreciate. Gerry
>
> >> I'm getting these error codes. Here is the log
>
> >> 2008-07-18 19:57:34 Success MWUSSetup ReportViewer is not
> >> installed on this machine
>
> This is self explanatory. You're missing the necessary Report Viewer
> prerequisite. This is not a fatal error, however; as the Report Viewer can
> be installed after installation of WSUS is completed. It's only needed to
> display reports, and if you're not interested in displaying reports, it's
> not even required that the RV be installed at all.
>
> >> 2008-07-18 19:57:36 Success MWUSSetup SQL version is not
> >> Yukon.
> >> Yukon version 9.00.2047. SQL instance version 8.00.2039
>
> Looks like you have SQL Server 2000 installed (WMSDE, I'll assume), but not
> SQL Server 2005. Not a problem, the WSUS v3 installer will install the
> Windows Internal Database and migrate the WSUS v2 database. You'll need to
> uninstall the WMSDE after the upgrade completes.
>
> >> 2008-07-18 19:58:41 Success MWUSSetup Removing Wsus 2.0...
>
> So.. you're upgrading from WSUS v2, eh? Whole bunch of opportunities for
> snafus here. :-)
>
> >> 2008-07-18 19:58:59 Success CustomActions.Dll This machine is a DC.
>
> A Domain Controller, eh?
>
> >> Incompatible version of ReportViewer installed. Required ReportViewer
> >> version: 9.
>
> This is merely noting that you have the Report Viewer 2005 installed, and
> WSUS3SP2 requires the Report Viewer 2008.
> (Specifically you should be sure to download Report Viewer 2008 SP1.)
>
> >> 2009-09-02 12:50:53 Error MWUSSetup ExecuteQuery: Failed to
> >> execute SQL query EXEC dbo.sp_helpdb 'SUSDB' (Error 0x80040E14)
> >> 2009-09-02 12:50:53 Error MWUSSetup
> >> ExecuteQueryGetMultipleResults: Failed to execute query EXEC
> >> dbo.sp_helpdb
> >> '%s' (Error 0x80040E14)
> >> 2009-09-02 12:50:53 Error MWUSSetup GetDatabaseSize: Failed
> >> to
> >> execute SQL query EXEC dbo.sp_helpdb '%s' (Error 0x80040E14)
> >> 2009-09-02 12:50:53 Error MWUSSetup Failed to determine
> >> SUSDB
> >> size (Error 0x80040E14)
>
> This could indicate a failure of the installation account to be able to
> access the installed instance of WMSDE. I've seen this in one other thread
> this past week, but that issue is still unresolved. The pending question in
> that thread, and the appropriate one here, and even moreso since you're
> upgrading from WSUS v2 is this:
>
> Have you READ the Release Notes (twice!) and confirmed, verified, and
> established absolutely that *none* of the issues documented in those Release
> Notes could possibly, even remotely, affect this machine?
>
> In any event, this is the core failure of the upgrade process.
>
>
> >> 2009-09-02 13:09:10 Error MWUSSetup RemoveWsus: MWUS
> >> Uninstall Failed (Error 0x80070643: Fatal error during installation.)
> >> 2009-09-02 13:09:10 Error MWUSSetup
> >> CUpgradeDriver::PerformSetup: Failed to remove earlier version of WSUS
> >> (Error 0x80070643: Fatal error during installation.)
> >> 2009-09-02 13:09:10 Error MWUSSetup CSetupDriver::LaunchSetup:
> >> Setup failed (Error 0x80070643: Fatal error during installation.)
>
> Essentially, the uninstall (of WSUS v2) failed because the database could
> not be accessed.
>
>
> --
> Lawrence Garvin, M.S., MCITP:EA, MCDBA
> Principal/CTO, Onsite Technology Solutions, Houston, Texas
> Microsoft MVP - Software Distribution (2005-2009)
>
> MS WSUS Website: http://www.microsoft.com/wsus
> My MVP Profile: http://mvp.support.microsoft.com/pro...awrence.Garvin
>