[Cross-posted to Windows Update newsgroup*]
<ruh-roh>
Had you just installed SP2 when the crash occurred?
How did you go about the reinstall (e.g., from Recovery Console; format &
reinstall; via steps outlined in
http://support.microsoft.com/?kbid=318378 )?
Did the slipstreamed disk include SP2?
*Make sure all further replies are also cross-posted to
microsoft.public.windowsupdate, or start accessing and replying to this
thread using a newsreader. Clicking on the following link will open this
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news://msnews.microsoft.com/microsof...er.ie6.browser
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP
Strider wrote:
> I will look at the references you provided; again thanks for the help.
> Let me tell you a little more about the system. The system crashed,
> couldn't boot to safe mode or do a restore. So I did a reinstall using a
> slipstreamed disk. The reinstall went great, no problems whatsoever
> except this problem! Because I can't get into MS updates I only have the
> reinstall, nothing else. For the record I can't update MS Office either.
>
> "PA Bear" wrote:
>
> > > ...The [Windows Update] page hangs trying to
> > > search for the status of installed components and returns a page with
> > > troubleshooting recommendations.
> >
> > And none of those recommendations have helped?
> >
> > See the section entitled "Scan for updates freezes or stops at 0%" on
> > this Windows Update troubleshooting page
> > http://v4.windowsupdate.microsoft.com/troubleshoot/
> >
> > Also see:
> >
> > Why Can't I Download Updates?
> > http://www.kellys-korner-xp.com/top10faqs.htm
> >
> > Windows Update Checklist:
> > http://www3.telus.net/dandemar/updtcl.htm
> >
> > > I have enabled automatic updates.
> >
> > To the best of your knowledge, is the machine fully up-to-date?
> >
> > > I'm running XP Pro w SP2. Using AOL broadband thru Roadrunner.
> > > When I run IE some sites can't be accessed i.e. microsoft,
> > > continetal airlines. I can't activate XP nor can I run updates.
> > > However other sites run fine, my yahoo, sports illustrated, etc.
> >
> > Was this a sudden, new problem or has it been an ongoing one? What
> > changes did you make to your system (installs/uninstalls, updates, new
> > hardware or way of connecting to the 'net) just before the problem
> > started?
> >
> > Truth be told, the behavior sounds like a hijackware problem. At the
> > very least, you should rule this *out*:
> >
> > Checking for/Help with Hijackware
> > http://aumha.org/a/parasite.htm
> > http://aumha.org/a/quickfix.htm
> > http://aumha.net/viewtopic.php?t=5878
> > http://mvps.org/winhelp2002/unwanted.htm
> > http://inetexplorer.mvps.org/data/prevention.htm
> > http://inetexplorer.mvps.org/archive/tshoot.html
> > http://www.mvps.org/sramesh2k/Malware_Defence.htm
> > http://defendingyourmachine.blogspot.com/
> >
> > When all else fails, HijackThis v1.99.1
> > (http://aumha.net/downloads/hijackthis.zip) is the preferred tool to
> > use. It will help you to both identify and remove any
> > hijackware/spyware. **Post your log to http://forums.spywareinfo.com/,
> > http://castlecops.com/forum67.html or
> > http://aumha.net/viewforum.php?f=30 for expert analysis, not here.**
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP
> >
> > Strider wrote:
> > > In IE I can get to windowsupdate. I then click to check for updates
> > > (I was even able to install the preupdate component). The page hangs
> > > trying to search for the status of installed components and returns a
> > > page with troubleshooting recommendations.
> > > I have enabled automatic updates.
> > >
> > > Antivirus is installed and properly configured.
> > >
> > > Windows XP firewall is enabled.
> > >
> > > Specific webpages: microsoft.com (remember from above
> > > windowsupdate.microsoft.com does load!) continental airlines
> > > website(continetal.com). After a long delay I receive an error message
> > > saying the site can not be found. (Basically a time out error). The
> > > page can not be displayed. The page you are looking for is currently
> > > unavailable.
> > >
> > > > Please only pay attention to the suggestions in *this* thread for
> > > > now.
> > > >
> > > > Can you successfully reach Windows Update
> > > > (http://windowsupdate.microsoft.com) using Internet Explorer and is
> > > > the machine fully up-to-date at Windows Update?
> > > >
> > > > Have you enabled Automatic Updates?
> > > >
> > > > Have you installed and properly configured an anti-virus
> > > > application?
> > > >
> > > > Have you enabled the Windows Firewall or installed a third-party
> > > > firewall?
> > > >
> > > > What specific webpages can you not access using IE? What happens
> > > > when you try to access them using IE? Post any error messages in
> > > > their entirety.
> > > > --
> > > > > PA Bear, I've read and tried your suggestions which you posted to
> > > > > another person. I've tried everything you posted; still stumped.
> > > > >
> > > > > > Internet Explorer (IE) and the AOL browser (AOL toolbar remains
> > > > > > at top of the page), while related, are not the same thing.
> > > > > >
> > > > > > To activate WinXP or access Windows Update, you *must* use IE
> > > > > > (click on the blue e icon on your desktop). For best results,
> > > > > > always use IE to reach any microsoft.com, msn.com or hotmail.com
> > > > > > web-page.
> > > > > >
> > > > > > Before You Connect a New Computer to the Internet
> > > > > > http://www.cert.org/tech_tips/before_you_plug_in.html
> > > > > >
> > > > > > Protect Your PC
> > > > > > http://www.microsoft.com/athome/security/protect/
> > > > > >
> > > > > > How to configure and use Automatic Updates in Windows XP:
> > > > > > http://support.microsoft.com/?kbid=306525
> > > > > >
> > > > > > Please address the topics on all of the above web-pages ASAP.
> > > > > > Then, if you continue to have problems accessing websites using
> > > > > > IE (not the AOL browser), post back to this thread or newsgroup
> > > > > > for assistance.
> > > > > > --
> > > > > > Strider wrote:
> > > > > > > I'm running XP Pro w SP2. Using AOL broadband thru Roadrunner.
> > > > > > > When I run IE some sites can't be accessed i.e. microsoft,
> > > > > > > continetal airlines. I can't activate XP nor can I run
> > > > > > > updates. However other sites run fine, my yahoo, sports
> > > > > > > illustrated, etc.
> > > > > > >
> > > > > > > However when I access the internet through AOL it runs fine,
> > > > > > > except for windows update. I've tried allowing popups and
> > > > > > > disabling the firewall. Not running MacAfee but I am running
> > > > > > > Norton Systemworks. I've also tried enabling cookies and
> > > > > > > making microsoft a trusted site. I'm stumped, any ideas?
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