Re: Failed downloading Windows SP3

Do you mean that the update is detected as needed but will not download to the
server or that it is neither detected as needed or downloaded.

On Tue, 12 May 2009 16:31:52 +0530, Khalid Saeed
<> wrote:

>
>We have more than 4 servers in different locations. I installed WSUS 3.0
>SP1 on these and tried to download the updates. As I approve any update,
>this update downloaded successfully and being installed on the client
>machines too. But Windows XP SP3 is failing to download. I already tried
>everything including:
>
>- restarting server
>- restarting BITS, WSUS services
>- updating server from windows update website
>- Used WSUS Debug tool to purge the database (we are using Windows
>internal database)
>
>Any Help!!!!!!!!!!!!!!!!!!!!
--
Dave Mills
There are 10 types of people, those that understand binary and those that don't.

"Khalid Saeed" <> wrote in message
news:...

>
> It is showing that few computers needed this update. I approved it but
> after few seconds, it shows red sign on left. Once I right click on the
> update, it gives me option to RETRY DOWNLOAD. But still its not
> downloading. and in event log, I'm getting Error 364 with the following
> details:
>
>
> Content file download failed. Reason: The server does not support the
> necessary HTTP protocol. Background Intelligent Transfer Service (BITS)
> requires that the server support the Range protocol header.

Had you included this level of detail in the email you sent me a couple of
days ago, I could have answered you a couple of days ago.

This is caused because the firewall and/or proxy server between the WSUS
Server and the Internet is not properly configured to support the HTTP v1.1
protocol -- specifically the use of Range Protocol Headers -- which is
required in order to successfully download files from microsoft.com.

You've likely only now encountered this on XP SP3, because it's a
multi-megabyte package, and all previous updates were small enough that you
did not need the facilities of RPH to support the download.

What appliances/software do you have installed as your firewall and/or proxy
server?

--
Lawrence Garvin, M.S., MCITP:EA, MCDBA
Principal/CTO, Onsite Technology Solutions, Houston, Texas
Microsoft MVP - Software Distribution (2005-2009)

MS WSUS Website: http://www.microsoft.com/wsus
My Websites: http://www.onsitechsolutions.com;
http://wsusinfo.onsitechsolutions.com
My MVP Profile: http://mvp.support.microsoft.com/pro...awrence.Garvin

"Khalid Saeed" <> wrote in message
news:...
>
> There is no firewall or proxy server installed. The wsus server is
> directly connected to internet using simple ADSL router.

Okay.. firewall.. ASDL router... whatever -- the point is that the *device*
which connects your LAN to the Internet is not compliant.

It may be a configuration issue; it may be a firmware issue.


--
Lawrence Garvin, M.S., MCITP:EA, MCDBA
Principal/CTO, Onsite Technology Solutions, Houston, Texas
Microsoft MVP - Software Distribution (2005-2009)

MS WSUS Website: http://www.microsoft.com/wsus
My Websites: http://www.onsitechsolutions.com;
http://wsusinfo.onsitechsolutions.com
My MVP Profile: http://mvp.support.microsoft.com/pro...awrence.Garvin

How would one test the use/functionality of http v 1.1 and RHP? I'm having an
issue where the files are not downloading onto the external WSUS. i retry
download but it fails to update.

"Lawrence Garvin [MVP]" wrote:

> "Khalid Saeed" <> wrote in message
> news:...
>
> >
> > It is showing that few computers needed this update. I approved it but
> > after few seconds, it shows red sign on left. Once I right click on the
> > update, it gives me option to RETRY DOWNLOAD. But still its not
> > downloading. and in event log, I'm getting Error 364 with the following
> > details:
> >
> >
> > Content file download failed. Reason: The server does not support the
> > necessary HTTP protocol. Background Intelligent Transfer Service (BITS)
> > requires that the server support the Range protocol header.
>
> Had you included this level of detail in the email you sent me a couple of
> days ago, I could have answered you a couple of days ago.
>
> This is caused because the firewall and/or proxy server between the WSUS
> Server and the Internet is not properly configured to support the HTTP v1.1
> protocol -- specifically the use of Range Protocol Headers -- which is
> required in order to successfully download files from microsoft.com.
>
> You've likely only now encountered this on XP SP3, because it's a
> multi-megabyte package, and all previous updates were small enough that you
> did not need the facilities of RPH to support the download.
>
> What appliances/software do you have installed as your firewall and/or proxy
> server?
>
> --
> Lawrence Garvin, M.S., MCITP:EA, MCDBA
> Principal/CTO, Onsite Technology Solutions, Houston, Texas
> Microsoft MVP - Software Distribution (2005-2009)
>
> MS WSUS Website: http://www.microsoft.com/wsus
> My Websites: http://www.onsitechsolutions.com;
> http://wsusinfo.onsitechsolutions.com
> My MVP Profile: http://mvp.support.microsoft.com/pro...awrence.Garvin
>
>

"rasczak" <> wrote in message
news:8FCB3D57-CBF5-42DB-9E83-...
> How would one test the use/functionality of http v 1.1 and RHP?

The first thing you do is start your own thread.. rather than posting into
one that's been dead for almost three months.

The second thing you do is provide ALL of the background on YOUR specific
problem.

But, in general, there's not much to 'test'. Either the device supports it
or it doesn't. In most cases these days (such as SonicWall appliances) it's
because the product is shipped with incorrect configurations, and the
configuration needs to be changed.

In the case of Khalid's issue last May, a very explicit error message
identified the issue:

>> > Content file download failed. Reason: The server does not support the
>> > necessary HTTP protocol. Background Intelligent Transfer Service (BITS)
>> > requires that the server support the Range protocol header.



--
Lawrence Garvin, M.S., MCITP:EA, MCDBA
Principal/CTO, Onsite Technology Solutions, Houston, Texas
Microsoft MVP - Software Distribution (2005-2009)

MS WSUS Website: http://www.microsoft.com/wsus
My MVP Profile: http://mvp.support.microsoft.com/pro...awrence.Garvin