Re: failed multiple windowsoffice updates

mmhoballah <> wrote:

> I am using XP professional SP2 and Office 2003. Auto update has tried
> to download the following 4 updates several times (daily) but they
> are not being installed (failed).
> 919031 Windows
> 918419 Excel
> 917151 Office
> 914455 Office

First, try disabling any third-party anti-virus, anti-malware (e.g.
SpySweeper), anti-BHO, firewall, or download accelerator application.
(Enable Windows Firewall if you disabled a third-party fireall). Then try
the updates again.

If that doesn't work, then it seems likely that your Office 2003
installation is damaged. Have you at
any time recently used a so-called "Registry Cleaner"? If so, it is
possible that your registry is now damaged in respect of the Office 2003
entries.

For instance, the Windows Live Safety Center registry scan might cause these
problems.

If this case applies to you, you should back your system up to a time before
you used the registry cleaner.

To restore from the backup made by the Windows Live Safety Center, do the
following:

1. Use control panel "Folder Options", tab "View", to enable "Show hidden
files
and folders", and un-check "Hide extensions for known file types".

2. Close all Internet Explorer windows.

3. Use Windows Explorer to navigate to folder:

C:\Documents and Settings\<user>\Application Data\Windows Live Safety
Center\BackUp\

and double-click the .reg file previously created by the Microsoft Safety
registry cleanup.

Please report back whether this fixes your problem.

If the above does not work, you can try:

1. In any Office 2003 application, pull down Help, and select "Detect and
Repair" (it might require the Office installation CD-ROM).

2. Uninstall Office 2003 completely, and re-install, then apply the latest
Office 2003 Service Pack and all pending Office 2003 updates.


--
Robin Walker [MVP Networking]

Thanks Robin, I had exactly the same problem the resolution was the backup of
the Windows Live Safety Center registry - it appears that this was the cause
of the problem since the updates where immediately resolved after going to
the backup of the registry as per your instructions.

Thanks

"mmhoballah" wrote:

> Had to uninstall then reinstall Office. Everything seems to be working fine
> now.
> Confess guilty to using third party registry cleaner.
> thank you
>
> "Robin Walker [MVP]" wrote:
>
> > mmhoballah <> wrote:
> >
> > > I am using XP professional SP2 and Office 2003. Auto update has tried
> > > to download the following 4 updates several times (daily) but they
> > > are not being installed (failed).
> > > 919031 Windows
> > > 918419 Excel
> > > 917151 Office
> > > 914455 Office
> >
> > First, try disabling any third-party anti-virus, anti-malware (e.g.
> > SpySweeper), anti-BHO, firewall, or download accelerator application.
> > (Enable Windows Firewall if you disabled a third-party fireall). Then try
> > the updates again.
> >
> > If that doesn't work, then it seems likely that your Office 2003
> > installation is damaged. Have you at
> > any time recently used a so-called "Registry Cleaner"? If so, it is
> > possible that your registry is now damaged in respect of the Office 2003
> > entries.
> >
> > For instance, the Windows Live Safety Center registry scan might cause these
> > problems.
> >
> > If this case applies to you, you should back your system up to a time before
> > you used the registry cleaner.
> >
> > To restore from the backup made by the Windows Live Safety Center, do the
> > following:
> >
> > 1. Use control panel "Folder Options", tab "View", to enable "Show hidden
> > files
> > and folders", and un-check "Hide extensions for known file types".
> >
> > 2. Close all Internet Explorer windows.
> >
> > 3. Use Windows Explorer to navigate to folder:
> >
> > C:\Documents and Settings\<user>\Application Data\Windows Live Safety
> > Center\BackUp\
> >
> > and double-click the .reg file previously created by the Microsoft Safety
> > registry cleanup.
> >
> > Please report back whether this fixes your problem.
> >
> > If the above does not work, you can try:
> >
> > 1. In any Office 2003 application, pull down Help, and select "Detect and
> > Repair" (it might require the Office installation CD-ROM).
> >
> > 2. Uninstall Office 2003 completely, and re-install, then apply the latest
> > Office 2003 Service Pack and all pending Office 2003 updates.
> >
> >
> > --
> > Robin Walker [MVP Networking]
> >
> >
> >
> >