Re: Failure to install update downloads

On the WU Website, select your history of updates - now click on failed update (red
mark) and see if there is an error code.
If there is an error code, write it down and post back or in the alternative, do a
search for the error code.

Also -
How to view the Update log in Windows

Click Start, and then click Run.
In the Open box, type : %windir%\windowsupdate.log
and then click OK.

Scroll down towards the bottom for the latest entries to locate the error code(s)
associated with the latest failed attempt to download/install. If appropriate copy
and paste the error codes into this thread so someone may be able to assist you. On
the other hand, you may be able to find the error code and other suggestions by
searching the Newsgroup.

Also check Windows folder for file called KB******.log (****** = number of update ie
KB896688) and post the contents of the failed update.
This may provide further clues as to why the update failed.

How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093


--

==================================
TaurArian [MS-MVP] 2005-2007 - Australia
==================================
http://www.dts-l.org/goodpost.htm
Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
Get Safe online: http://www.getsafeonline.org/
(Links to web pages and MSKB Articles are posted for the purposes of keeping the
information current)


"MickW" <> wrote in message
news:E6282C45-583F-47DB-AD10-...
| I've recently been unable to install updates. They seem to download OK but
| refuse to install. The latest fails are for:
|
| Cumulative Security Update for Internet Explorer for Windows XP (KB925454)
| Definition Update for Windows Defender - KB915597 (Definition 1.14.2021.10)
|
| I've tried a lot of things from various posts but have had no joy so far.
|
| I have the events logs available to upload if required.
|
| Can you help?
|

Thanks for your response. To answer your questions:

In the windowsupdate.log, the lines containing the error codes are as follows:

“2007-01-06 15:05:54 368 9f4 AU # WARNING: Install aborted, error =
0x8024000B
2007-01-06 15:05:54 5856 eac Handler : Install completed: result type =
0x2, installer error = False, error = 0x8007f00d, disabled until reboot = No,
reboot required = No
2007-01-06 15:05:54 5856 eac Handler FATAL: UH: 0x80242008:
HandleSingleUpdate failed�

In the KB925454.log, the relevant error indicators seem to be:

“14.109: ref tag c:\windows\system32\sp4.cab does not exist
14.109: ref tag c:\windows\system32\sp3.cab does not exist
14.109: ref tag c:\windows\system32\sp2.cab does not exist
14.109: ref tag c:\windows\system32\sp1.cab does not exist
14.109: ref tag c:\windows\system32\driver.cab does not exist
14.109: ref tag c:\windows\system32\fp40ext.cab does not exist
14.109: ref tag c:\windows\system32\fp40ext1.cab does not exist
14.109: ref tag c:\windows\system32\wms4.cab does not exist
14.109: ref tag c:\windows\system32\wms41.cab does not exist
14.109: ref tag c:\windows\system32\ims.cab does not exist
14.109: ref tag c:\windows\system32\ims1.cab does not exist
14.109: ref tag c:\windows\system32\ins.cab does not exist
14.109: ref tag c:\windows\system32\ins1.cab does not exist
14.344: KB925454 Setup encountered an error: The update.ver file is not
correct.
15.062: KB925454 installation did not complete.
15.062: Update.exe extended error code = 0xf201�

Do you need to see the whole files? How do I upload?


"TaurArian [MS-MVP]" wrote:

> On the WU Website, select your history of updates - now click on failed update (red
> mark) and see if there is an error code.
> If there is an error code, write it down and post back or in the alternative, do a
> search for the error code.
>
> Also -
> How to view the Update log in Windows
>
> Click Start, and then click Run.
> In the Open box, type : %windir%\windowsupdate.log
> and then click OK.
>
> Scroll down towards the bottom for the latest entries to locate the error code(s)
> associated with the latest failed attempt to download/install. If appropriate copy
> and paste the error codes into this thread so someone may be able to assist you. On
> the other hand, you may be able to find the error code and other suggestions by
> searching the Newsgroup.
>
> Also check Windows folder for file called KB******.log (****** = number of update ie
> KB896688) and post the contents of the failed update.
> This may provide further clues as to why the update failed.
>
> How to read the Windowsupdate.log file:
> http://support.microsoft.com/?kbid=902093
>
>
> --
>
> ==================================
> TaurArian [MS-MVP] 2005-2007 - Australia
> ==================================
> http://www.dts-l.org/goodpost.htm
> Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
> Get Safe online: http://www.getsafeonline.org/
> (Links to web pages and MSKB Articles are posted for the purposes of keeping the
> information current)
>
>
> "MickW" <> wrote in message
> news:E6282C45-583F-47DB-AD10-...
> | I've recently been unable to install updates. They seem to download OK but
> | refuse to install. The latest fails are for:
> |
> | Cumulative Security Update for Internet Explorer for Windows XP (KB925454)
> | Definition Update for Windows Defender - KB915597 (Definition 1.14.2021.10)
> |
> | I've tried a lot of things from various posts but have had no joy so far.
> |
> | I have the events logs available to upload if required.
> |
> | Can you help?
> |
>
>
>

The update.ver file is not correct.
Try manually downloading the file for your OS
http://www.microsoft.com/downloads/r...DisplayLang=en

Also remove WU downloads from the temporary folder:-

Stop the Automatic Updates service

Click Start, Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Stop.
Stopping the service will take a moment.

Delete the contents of the Download folder
Click Start. Choose Run.
In the Run box, type %windir%\SoftwareDistribution
Click OK.
Open the Download folder.
Delete all contents of the Download folder.
Close the window.

Start the Automatic Updates service
Click Start. Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Start.
Starting the service will take a moment.

By deleting the contents of the Download folder - you have removed any downloaded
updates.

--

==================================
TaurArian [MS-MVP] 2005-2007 - Australia
==================================
http://www.dts-l.org/goodpost.htm
Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
Get Safe online: http://www.getsafeonline.org/
(Links to web pages and MSKB Articles are posted for the purposes of keeping the
information current)


"MickW" <> wrote in message
news:93EC43B4-C758-4C34-909A-...
| Thanks for your response. To answer your questions:
|
| In the windowsupdate.log, the lines containing the error codes are as follows:
|
| "2007-01-06 15:05:54 368 9f4 AU # WARNING: Install aborted, error =
| 0x8024000B
| 2007-01-06 15:05:54 5856 eac Handler : Install completed: result type =
| 0x2, installer error = False, error = 0x8007f00d, disabled until reboot = No,
| reboot required = No
| 2007-01-06 15:05:54 5856 eac Handler FATAL: UH: 0x80242008:
| HandleSingleUpdate failed"
|
| In the KB925454.log, the relevant error indicators seem to be:
|
| "14.109: ref tag c:\windows\system32\sp4.cab does not exist
| 14.109: ref tag c:\windows\system32\sp3.cab does not exist
| 14.109: ref tag c:\windows\system32\sp2.cab does not exist
| 14.109: ref tag c:\windows\system32\sp1.cab does not exist
| 14.109: ref tag c:\windows\system32\driver.cab does not exist
| 14.109: ref tag c:\windows\system32\fp40ext.cab does not exist
| 14.109: ref tag c:\windows\system32\fp40ext1.cab does not exist
| 14.109: ref tag c:\windows\system32\wms4.cab does not exist
| 14.109: ref tag c:\windows\system32\wms41.cab does not exist
| 14.109: ref tag c:\windows\system32\ims.cab does not exist
| 14.109: ref tag c:\windows\system32\ims1.cab does not exist
| 14.109: ref tag c:\windows\system32\ins.cab does not exist
| 14.109: ref tag c:\windows\system32\ins1.cab does not exist
| 14.344: KB925454 Setup encountered an error: The update.ver file is not
| correct.
| 15.062: KB925454 installation did not complete.
| 15.062: Update.exe extended error code = 0xf201"
|
| Do you need to see the whole files? How do I upload?
|
|
| "TaurArian [MS-MVP]" wrote:
|
| > On the WU Website, select your history of updates - now click on failed update
(red
| > mark) and see if there is an error code.
| > If there is an error code, write it down and post back or in the alternative, do
a
| > search for the error code.
| >
| > Also -
| > How to view the Update log in Windows
| >
| > Click Start, and then click Run.
| > In the Open box, type : %windir%\windowsupdate.log
| > and then click OK.
| >
| > Scroll down towards the bottom for the latest entries to locate the error code(s)
| > associated with the latest failed attempt to download/install. If appropriate
copy
| > and paste the error codes into this thread so someone may be able to assist you.
On
| > the other hand, you may be able to find the error code and other suggestions by
| > searching the Newsgroup.
| >
| > Also check Windows folder for file called KB******.log (****** = number of update
ie
| > KB896688) and post the contents of the failed update.
| > This may provide further clues as to why the update failed.
| >
| > How to read the Windowsupdate.log file:
| > http://support.microsoft.com/?kbid=902093
| >
| >
| > --
| >
| > ==================================
| > TaurArian [MS-MVP] 2005-2007 - Australia
| > ==================================
| > http://www.dts-l.org/goodpost.htm
| > Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
| > Get Safe online: http://www.getsafeonline.org/
| > (Links to web pages and MSKB Articles are posted for the purposes of keeping the
| > information current)
| >
| >
| > "MickW" <> wrote in message
| > news:E6282C45-583F-47DB-AD10-...
| > | I've recently been unable to install updates. They seem to download OK but
| > | refuse to install. The latest fails are for:
| > |
| > | Cumulative Security Update for Internet Explorer for Windows XP (KB925454)
| > | Definition Update for Windows Defender - KB915597 (Definition 1.14.2021.10)
| > |
| > | I've tried a lot of things from various posts but have had no joy so far.
| > |
| > | I have the events logs available to upload if required.
| > |
| > | Can you help?
| > |
| >
| >
| >

Hi TaurArian

Tried the manual download:

It didn't work. Error messages:

"KB925454 Setup could not backup registry key
HKLM\Software|Microsoft\Internet
Explorer\MAIN\FeatureControl\FEATURE_IMAGING_USE_A RT to file
C\WINDOWS\$NtUninstallKB925454$\reg0023. 5: Access is denied.

KB925454 Setup Error. Access is denied

KB925454 Setup Error. KB925454 installation did not complete.
Select ‘OK’ to undo the changes that have been made."

Software uninstall wizard ran.

Then:

"KB925454 Setup Error
KB925454 installation did not complete.
Windows XP has been partially updated and may not work properly."

The PC then re-booted itself.

I carried out the changes on the Automatic Updates and deleted the contents
of the download folder. I then tried the automatic installation (there's
still a notification that updates are available) and that failed to install
as well.

Anything else I can try?

"TaurArian [MS-MVP]" wrote:

> The update.ver file is not correct.
> Try manually downloading the file for your OS
> http://www.microsoft.com/downloads/r...DisplayLang=en
>
> Also remove WU downloads from the temporary folder:-
>
> Stop the Automatic Updates service
>
> Click Start, Choose Run.
> In the Run box, type services.msc.
> Click OK.
> Right-click the Automatic Updates service.
> Click Stop.
> Stopping the service will take a moment.
>
> Delete the contents of the Download folder
> Click Start. Choose Run.
> In the Run box, type %windir%\SoftwareDistribution
> Click OK.
> Open the Download folder.
> Delete all contents of the Download folder.
> Close the window.
>
> Start the Automatic Updates service
> Click Start. Choose Run.
> In the Run box, type services.msc.
> Click OK.
> Right-click the Automatic Updates service.
> Click Start.
> Starting the service will take a moment.
>
> By deleting the contents of the Download folder - you have removed any downloaded
> updates.
>
> --
>
> ==================================
> TaurArian [MS-MVP] 2005-2007 - Australia
> ==================================
> http://www.dts-l.org/goodpost.htm
> Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
> Get Safe online: http://www.getsafeonline.org/
> (Links to web pages and MSKB Articles are posted for the purposes of keeping the
> information current)
>
>
> "MickW" <> wrote in message
> news:93EC43B4-C758-4C34-909A-...
> | Thanks for your response. To answer your questions:
> |
> | In the windowsupdate.log, the lines containing the error codes are as follows:
> |
> | "2007-01-06 15:05:54 368 9f4 AU # WARNING: Install aborted, error =
> | 0x8024000B
> | 2007-01-06 15:05:54 5856 eac Handler : Install completed: result type =
> | 0x2, installer error = False, error = 0x8007f00d, disabled until reboot = No,
> | reboot required = No
> | 2007-01-06 15:05:54 5856 eac Handler FATAL: UH: 0x80242008:
> | HandleSingleUpdate failed"
> |
> | In the KB925454.log, the relevant error indicators seem to be:
> |
> | "14.109: ref tag c:\windows\system32\sp4.cab does not exist
> | 14.109: ref tag c:\windows\system32\sp3.cab does not exist
> | 14.109: ref tag c:\windows\system32\sp2.cab does not exist
> | 14.109: ref tag c:\windows\system32\sp1.cab does not exist
> | 14.109: ref tag c:\windows\system32\driver.cab does not exist
> | 14.109: ref tag c:\windows\system32\fp40ext.cab does not exist
> | 14.109: ref tag c:\windows\system32\fp40ext1.cab does not exist
> | 14.109: ref tag c:\windows\system32\wms4.cab does not exist
> | 14.109: ref tag c:\windows\system32\wms41.cab does not exist
> | 14.109: ref tag c:\windows\system32\ims.cab does not exist
> | 14.109: ref tag c:\windows\system32\ims1.cab does not exist
> | 14.109: ref tag c:\windows\system32\ins.cab does not exist
> | 14.109: ref tag c:\windows\system32\ins1.cab does not exist
> | 14.344: KB925454 Setup encountered an error: The update.ver file is not
> | correct.
> | 15.062: KB925454 installation did not complete.
> | 15.062: Update.exe extended error code = 0xf201"
> |
> | Do you need to see the whole files? How do I upload?
> |
> |
> | "TaurArian [MS-MVP]" wrote:
> |
> | > On the WU Website, select your history of updates - now click on failed update
> (red
> | > mark) and see if there is an error code.
> | > If there is an error code, write it down and post back or in the alternative, do
> a
> | > search for the error code.
> | >
> | > Also -
> | > How to view the Update log in Windows
> | >
> | > Click Start, and then click Run.
> | > In the Open box, type : %windir%\windowsupdate.log
> | > and then click OK.
> | >
> | > Scroll down towards the bottom for the latest entries to locate the error code(s)
> | > associated with the latest failed attempt to download/install. If appropriate
> copy
> | > and paste the error codes into this thread so someone may be able to assist you.
> On
> | > the other hand, you may be able to find the error code and other suggestions by
> | > searching the Newsgroup.
> | >
> | > Also check Windows folder for file called KB******.log (****** = number of update
> ie
> | > KB896688) and post the contents of the failed update.
> | > This may provide further clues as to why the update failed.
> | >
> | > How to read the Windowsupdate.log file:
> | > http://support.microsoft.com/?kbid=902093
> | >
> | >
> | > --
> | >
> | > ==================================
> | > TaurArian [MS-MVP] 2005-2007 - Australia
> | > ==================================
> | > http://www.dts-l.org/goodpost.htm
> | > Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
> | > Get Safe online: http://www.getsafeonline.org/
> | > (Links to web pages and MSKB Articles are posted for the purposes of keeping the
> | > information current)
> | >
> | >
> | > "MickW" <> wrote in message
> | > news:E6282C45-583F-47DB-AD10-...
> | > | I've recently been unable to install updates. They seem to download OK but
> | > | refuse to install. The latest fails are for:
> | > |
> | > | Cumulative Security Update for Internet Explorer for Windows XP (KB925454)
> | > | Definition Update for Windows Defender - KB915597 (Definition 1.14.2021.10)
> | > |
> | > | I've tried a lot of things from various posts but have had no joy so far.
> | > |
> | > | I have the events logs available to upload if required.
> | > |
> | > | Can you help?
> | > |
> | >
> | >
> | >
>
>
>

Hi MickW, are you logged in as an Administrator? Do you have full permissions on the
key in question?

One of the most common causes of this error code is the Anti Virus and Anti Spyware
software programs running on the computer.
When manually trying to install, disconnect from the internet and adjust the above
programs so that they don't interfere with the installation process. Remember to turn
them back on before connecting to the internet.

If that isn't much help, you'll need to obtain assistance from MS Support
http://support.microsoft.com/
Assisted Support - Get help from a support professional. Support options for your
product could include phone, chat, or e-mail assistance.
Select a product for Assisted Support
..


--

==================================
TaurArian [MS-MVP] 2005-2007 - Australia
==================================
http://www.dts-l.org/goodpost.htm
Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
Get Safe online: http://www.getsafeonline.org/
(Links to web pages and MSKB Articles are posted for the purposes of keeping the
information current)


"MickW" <> wrote in message
news:61A9FDC0-C189-4B53-AF68-...
| Hi TaurArian
|
| Tried the manual download:
|
| It didn't work. Error messages:
|
| "KB925454 Setup could not backup registry key
| HKLM\Software|Microsoft\Internet
| Explorer\MAIN\FeatureControl\FEATURE_IMAGING_USE_A RT to file
| C\WINDOWS\$NtUninstallKB925454$\reg0023. 5: Access is denied.
|
| KB925454 Setup Error. Access is denied
|
| KB925454 Setup Error. KB925454 installation did not complete.
| Select 'OK' to undo the changes that have been made."
|
| Software uninstall wizard ran.
|
| Then:
|
| "KB925454 Setup Error
| KB925454 installation did not complete.
| Windows XP has been partially updated and may not work properly."
|
| The PC then re-booted itself.
|
| I carried out the changes on the Automatic Updates and deleted the contents
| of the download folder. I then tried the automatic installation (there's
| still a notification that updates are available) and that failed to install
| as well.
|
| Anything else I can try?
|
| "TaurArian [MS-MVP]" wrote:
|
| > The update.ver file is not correct.
| > Try manually downloading the file for your OS
| >
http://www.microsoft.com/downloads/r...DisplayLang=en
| >
| > Also remove WU downloads from the temporary folder:-
| >
| > Stop the Automatic Updates service
| >
| > Click Start, Choose Run.
| > In the Run box, type services.msc.
| > Click OK.
| > Right-click the Automatic Updates service.
| > Click Stop.
| > Stopping the service will take a moment.
| >
| > Delete the contents of the Download folder
| > Click Start. Choose Run.
| > In the Run box, type %windir%\SoftwareDistribution
| > Click OK.
| > Open the Download folder.
| > Delete all contents of the Download folder.
| > Close the window.
| >
| > Start the Automatic Updates service
| > Click Start. Choose Run.
| > In the Run box, type services.msc.
| > Click OK.
| > Right-click the Automatic Updates service.
| > Click Start.
| > Starting the service will take a moment.
| >
| > By deleting the contents of the Download folder - you have removed any downloaded
| > updates.
| >
| > --
| >
| > ==================================
| > TaurArian [MS-MVP] 2005-2007 - Australia
| > ==================================
| > http://www.dts-l.org/goodpost.htm
| > Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
| > Get Safe online: http://www.getsafeonline.org/
| > (Links to web pages and MSKB Articles are posted for the purposes of keeping the
| > information current)
| >
| >
| > "MickW" <> wrote in message
| > news:93EC43B4-C758-4C34-909A-...
| > | Thanks for your response. To answer your questions:
| > |
| > | In the windowsupdate.log, the lines containing the error codes are as follows:
| > |
| > | "2007-01-06 15:05:54 368 9f4 AU # WARNING: Install aborted, error =
| > | 0x8024000B
| > | 2007-01-06 15:05:54 5856 eac Handler : Install completed: result type =
| > | 0x2, installer error = False, error = 0x8007f00d, disabled until reboot = No,
| > | reboot required = No
| > | 2007-01-06 15:05:54 5856 eac Handler FATAL: UH: 0x80242008:
| > | HandleSingleUpdate failed"
| > |
| > | In the KB925454.log, the relevant error indicators seem to be:
| > |
| > | "14.109: ref tag c:\windows\system32\sp4.cab does not exist
| > | 14.109: ref tag c:\windows\system32\sp3.cab does not exist
| > | 14.109: ref tag c:\windows\system32\sp2.cab does not exist
| > | 14.109: ref tag c:\windows\system32\sp1.cab does not exist
| > | 14.109: ref tag c:\windows\system32\driver.cab does not exist
| > | 14.109: ref tag c:\windows\system32\fp40ext.cab does not exist
| > | 14.109: ref tag c:\windows\system32\fp40ext1.cab does not exist
| > | 14.109: ref tag c:\windows\system32\wms4.cab does not exist
| > | 14.109: ref tag c:\windows\system32\wms41.cab does not exist
| > | 14.109: ref tag c:\windows\system32\ims.cab does not exist
| > | 14.109: ref tag c:\windows\system32\ims1.cab does not exist
| > | 14.109: ref tag c:\windows\system32\ins.cab does not exist
| > | 14.109: ref tag c:\windows\system32\ins1.cab does not exist
| > | 14.344: KB925454 Setup encountered an error: The update.ver file is not
| > | correct.
| > | 15.062: KB925454 installation did not complete.
| > | 15.062: Update.exe extended error code = 0xf201"
| > |
| > | Do you need to see the whole files? How do I upload?
| > |
| > |
| > | "TaurArian [MS-MVP]" wrote:
| > |
| > | > On the WU Website, select your history of updates - now click on failed
update
| > (red
| > | > mark) and see if there is an error code.
| > | > If there is an error code, write it down and post back or in the alternative,
do
| > a
| > | > search for the error code.
| > | >
| > | > Also -
| > | > How to view the Update log in Windows
| > | >
| > | > Click Start, and then click Run.
| > | > In the Open box, type : %windir%\windowsupdate.log
| > | > and then click OK.
| > | >
| > | > Scroll down towards the bottom for the latest entries to locate the error
code(s)
| > | > associated with the latest failed attempt to download/install. If appropriate
| > copy
| > | > and paste the error codes into this thread so someone may be able to assist
you.
| > On
| > | > the other hand, you may be able to find the error code and other suggestions
by
| > | > searching the Newsgroup.
| > | >
| > | > Also check Windows folder for file called KB******.log (****** = number of
update
| > ie
| > | > KB896688) and post the contents of the failed update.
| > | > This may provide further clues as to why the update failed.
| > | >
| > | > How to read the Windowsupdate.log file:
| > | > http://support.microsoft.com/?kbid=902093
| > | >
| > | >
| > | > --
| > | >
| > | > ==================================
| > | > TaurArian [MS-MVP] 2005-2007 - Australia
| > | > ==================================
| > | > http://www.dts-l.org/goodpost.htm
| > | > Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
| > | > Get Safe online: http://www.getsafeonline.org/
| > | > (Links to web pages and MSKB Articles are posted for the purposes of keeping
the
| > | > information current)
| > | >
| > | >
| > | > "MickW" <> wrote in message
| > | > news:E6282C45-583F-47DB-AD10-...
| > | > | I've recently been unable to install updates. They seem to download OK but
| > | > | refuse to install. The latest fails are for:
| > | > |
| > | > | Cumulative Security Update for Internet Explorer for Windows XP (KB925454)
| > | > | Definition Update for Windows Defender - KB915597 (Definition 1.14.2021.10)
| > | > |
| > | > | I've tried a lot of things from various posts but have had no joy so far.
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| > | > | I have the events logs available to upload if required.
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| > | > | Can you help?
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