RE: FAX notification problem

Hi Doug,

Thanks for your post.

First of all, I still would like to suggest you double check the fax recipients notification configurations. Make sure you enabled email receipts (Fax arrival/sent notifications) and
all configurations are correct.

1. Click Start, point to All Programs, point to Accessories, point to Communications, point to Fax, and then click Fax Service Manager.

2. In the console tree in the left panel, right-click Fax (Local) node, and then click Properties. On the Receipts tab, click to select the Enable SMTP e-mail receipts delivery
checkbox.

3. In the From e-mail address: box, type the e-mail address of the sender of the delivery notification receipt. For example, . In the Server
address: box, type the SBS server's NetBIOS computer name. Do not type the server's fully qualified domain name (FQDN).
To determine the SBS server's NetBIOS computer name, type hostname (without the quotation marks) at the command prompt, and then press ENTER.
4. In the Port: box, type 25. If the SMTP port has changed, type the appropriate port. Click the Authentication button, click the Anonymous access option, click OK, and then
click OK again.

5. Check the box Use these SMTP settings for the Route Through E-Mail incoming routing method if you wish to have incoming faxes routed to a user's mailbox via email.
The check box labeled Enable message boxes as receipts specifies whether delivery notification requests are configured as pop-up messages to keep fax senders
informed of the successful delivery of their sent faxes. This option requires the Messenger service to be running on the sender's computer.

Note: The authentication method you selected must match the authentication method defined in the Exchange 2003 SMTP server. By default, it is set to Anonymous access.
To verify this:
1. Start the Exchange System Manager.
2. If the administrative groups are displayed, expand Administrative Groups, and then expand <first administrative group>. Expand Servers, expand <servername>, expand
Protocols, and then expand SMTP.
3. Right-click Default SMTP Virtual Server, click Properties, and on the Access tab, click the Authentication button. Verify that Anonymous access is enabled.

More information:
Step-by-Step Guide for Configuring and Using Fax on Windows Small Business Server 2003
http://www.microsoft.com/downloads/d...displaylang=en

BTW, do you have GFI software installed? As I know in some cases, GFI spam filter would automatic delete the confirmations if GFI is configured improperly. Configure GFI
spam filter to not delete the emails or just disable it.

Hope this helps.




Best regards,
Robbin Meng(MSFT)
Microsoft Online Newsgroup Support

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Hi Doug,

Thanks for your update. You are welcome. :

Please save the steps and take your time to have a try next time you are on site.

Also, if you have any questions or concerns, please do not hesitate to let me know.



Best regards,
Robbin Meng(MSFT)
Microsoft Online Newsgroup Support