Re: free disk space is decreasing

[Crosspost to Vista Security newsgroup]

You are seeing the effects of a hijackware infection, one that disabled the
McAfee app and which didn't allow the Kaspersky app to install properly!

NB: If your McAfee subscription had expired *when the machine first got
infected* and/or your subscription has since expired and/or the machine's
not been kept fully-patched at Windows Update, don't waste your time with
any of the below: Format & reinstall Windows. A Repair Install will NOT
help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30
or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to another local, reputable
and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002


Rui wrote:
> I've got a HP pc with vista sp1 and had Mcaffee av installed, but the pc
> got
> infected. I 've asked for experienced support at a local store and after
> checking the disk with several av's, Kaspersky found an infection and
> desinfected the pc. Now I have Kaspersky installed which in the reports
> area
> tells me that "The protection is not working", and the free disk space
> keeps
> decreasing every second (around 1 Gb per day). I asked againg for the
> store
> support, but the av's don't find anything. Nobody can give me an answer of
> what is going on, not even Kaspersky online support. Can anyone give me a
> clue, tell me a program I should try, anything... please!