> john454 wrote:
>> I am using Windows XP Pro. When I click on Start => Help and Support
>> => Keep your computer up-to-date with Windows Update, a screen comes
>> up saying connecting.
Help and Support is quirky that way. What happens if you open a connection
with another Internet app first, say Outlook Express?
Also it may be useful to know some details about your network connection.
FWIW this used to happen to me until I started making OE explicitly use
my PPPoE connection (e.g. instead of Any Connection). So in effect,
Help and Support probably sees that OE has created a "dialed" connection
and then decides that, yes, there really is an Internet connection... ; )
Good luck
Robert Aldwinckle
---
"PA Bear [MS MVP]" <> wrote in message
news:erH$...
> [crossposted to WU NG]
>
> Is Automatic Updates enabled (http://support.microsoft.com/kb/306525)?
>
> To the best of your knowledge, is the machine fully patched at Windows
> Update?
>
> Can you reach Windows Update via IE Tools | Windows Update or via
> http://windowsupdate.microsoft.com?
>
> What anti-virus application or security suite is installed? What
> anti-spyware applications (other than Defender)? What third-party firewall
> (if any)?
> --
> Windows Update-specific newsgroup:
> news://msnews.microsoft.com/microsof....windowsupdate
>
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>
>
> john454 wrote:
>> I am using Windows XP Pro. When I click on Start => Help and Support
>> => Keep your computer up-to-date with Windows Update, a screen comes
>> up saying connecting.
Help and Support is quirky that way. What happens if you open a connection
with another Internet app first, say Outlook Express?
>>
>> It will not pass this connecting screen. I've disabled the firewall,
>> and I have run an antivirus as well as windows defender which both
>> come up clean.
>>
>> Any help would be greatly appreciated.
>>
>> Thank you
>
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