Re: HELP! Microsoft Window recovery

I had the same problem on an hp laptop (HDX 16) running Vista 64 Ultimate.
It turned out to be a Windows Update (KB972036) that was released a couple
of days ago. Try pressing F12 during the boot process

This update installed automatically on my machine as it is a "Recommended
update" and crashed my machine. It went into a perpetual boot loop that
involved a blue screen. It took me about one hour to recover and I did so
by running "Startup Repair" which can be run from the Window Vista CD.
Apparently startup repair is also installed on Vista machines and can be run
by pressing the F12 key during the boot process on "broken Vista installs"
(at least that is how I got it to run). Startup repair went to work
repairing my windows install.

Apparently from newsgroup posting and one article I found, I am not the only
one that experiencing this problem.

Article with replies documenting that other are also having problems.
http://www.softsailor.com/news/6649-...-zune-4-0.html

Hope this helps.

Will
"truthforall" <> wrote in message
news:...
>
> greetings, all!
> thank you to everyone for supporting each other!!
>
> since this morning, ive tried to self-help my computer problem but im
> so lost in this tech world.
>
> i turned on my computer this morning and it keeps on shutting down.
> i just got this HP laptop in May!
> im DESPERATE for support and i hope someone can guide me step by step
> on what to do! Thank you so much!
>
> here is what is happening! Thank you so much for your help!
>
>
> In a Microsoft Windows window, "Windows has recovered from an
> unexpected shutdown."
>
> - When i click the 'view problem details' here is what comes up:
> Problem Event Name: BlueScreen
> OS Version: 6.0.6001.2.1.0.768.3
> Locale ID: 1033
>
> Additional info about the problem:
> BCCode: 1000007e
> BCP1: FFFFFFFFC0000005
> BCP2: FFFFF800022863A1
> BCP3: FFFFFA60021EE7D8
> BCP4: FFFFFA60021EE1B0
>
> OS Version: 6_0_60001
> Service Pack: 1_0
> Product: 768_1
>
> C:\Windows\Minidump\Mini082709-08.dmp
> C:\Users\truthforall\AppData\Local\Temp\WER-72181-0.sysdata.xml
> C:\Users\truthforall\AppData\Local\Temp\WERD1CF.tm p.version.txt
>
>
> when i go into, the 'minidump' folder in the c drive: listing of
> files beginning at 10:30 am today.
>
>
> --
> truthforall
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