Re: Help Needed - Cannot Update, Administrator Privileges Broken

[Crossposted to Windows Update newsgroup]

Is Automatic Updates enabled?

Are you logged on as Administrator?

What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)?

By any chance did you recently do a Repair Install or clean install of
WinXP?

Look in Add/Remove Programs (make sure Show Updates is checked) and tell us
the name of the last five (5) security updates [e.g., Security Update for
Windows XP (KB999999)], when they were installed, and how they were
installed (e.g., Windows Update; Automatic Updates; WSUS)?

If it truly is a Permissions problem, see if anything in
http://www.winhelponline.com/blog/re...in-windows-xp/
and/or
http://groups.google.com/group/micro...e9576732c1658f
helps at all.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


dark54555 wrote:
> On the user rights required suggestion:
>
> I pulled the install log for KB892130. Sample from one of the installs:
>
> 0.031: 2008/06/30 16:22:37.953 (local)
> 0.031:
> C:\WINDOWS\SoftwareDistribution\Download\a49d78441 5582d2f98c84ceb0a75d898\update\update.exe
> (version 6.3.3.0)
> 0.031: DoInstallation: GetProcAddress(InitializeCustomizationDLL)
> Returned:
> 0x7f
> 0.031: Failed To Enable SE_SHUTDOWN_PRIVILEGE
> 0.031: Failed To Enable SE_SECURITY_PRIVILEGE
> 0.031: Setup encountered an error: You do not have permission to update
> Windows XP.
> Please contact your system administrator.
> 0.031: You do not have permission to update Windows XP.
> Please contact your system administrator.
> 0.031: Update.exe extended error code = 0xf004
>
> I checked my security policies. Shutdown allows Administrators, Users,
> Power Users, Backup Operators. Security has a different icon. The list
> is
> grayed out, as are the buttons, listing only DOMAIN\Exchange Servers (we
> had
> an exchange server, it has been inactive since February because of some
> proeblems). There's also a message on the box:
> This setting is not compatible wiht computers running Windows 2000 Service
> Pack 1 or earlier. Apply Group Policy objects containing this setting
> only
> to computers running a later version of the operating system.
>
> My system is XP SP2, the server which has the domain is Server 2003.
>
> Any ideas?
>
> "Kelly" wrote:
>
>> Hi,
>>
>> Have you tried these suggestions?:
>>
>> http://support.microsoft.com/kb/888791
>> http://support.microsoft.com/kb/328817
>>
>> --
>>
>> All the Best,
>> Kelly (MS-MVP/DTS&XP)
>>
>> Taskbar Repair Tool Plus!
>> http://www.kellys-korner-xp.com/taskbarplus!.htm
>>
>> SupportSpace
>> www.supportspace.com/pages?aiu=kellyskorner
>>
>> "dark54555" <> wrote in message
>> news:8BCC315D-5670-4D81-8DE5-...
>>> This all started when I noticed I was short a few windows updates on XP
>>> SP2.
>>> I decided I should run WU manually, and ran into a roadblock. It tries
>>> to
>>> install Windows Genuine Advantage Validation Tool, which fails every
>>> time.
>>>
>>> OK, simple enough. I went on the here and tried all the fixes: manually
>>> reinstalling WGA, running the tool the MS guy recommends, nothing works.
>>> My
>>> office's IT guy happened to be in, so I asked him. He says just download
>>> SP3
>>> standalone, should be a workaround.
>>>
>>> Downloaded, tried to install. "You do not have permission to update
>>> Windows
>>> XP. Please contact your system administrator." ...What? I'm on an
>>> account
>>> in
>>> the administrators group for my system. I log off and into my computer's
>>> Admin account.
>>>
>>> "You do not have permission to update Windows XP. Please contact your
>>> system
>>> administrator."
>>>
>>> At this point, I'm stumped, IT guy is confused. Googled around, got a
>>> series of DLLs to re-initialize. They are:
>>> REGSVR32 wuapi.dll
>>> REGSVR32 wuaueng.dll
>>> REGSVR32 atl.dll
>>> REGSVR32 wucltui.dll
>>> REGSVR32 wups.dll
>>> Regsvr32 msxml3.dll
>>> Regsvr32 msxml2.dll
>>> Regsvr32 msxml.dll
>>>
>>> wuaueng.dll fails on a 0x80070514. As far as I can tell, there is
>>> nothing
>>> anywhere about that dll and that error code.
>>>
>>> System restore gives a permission error.
>>>
>>> I have checked , User Rights Assignment -> Take ownership of files or
>>> other
>>> objects and my Administrators group is a member. I've also tried adding
>>> the
>>> local Administrator account and my user account on the domain to the
>>> list,
>>> both of which had no effect on the problem. We have a small office, and
>>> our
>>> IT guy tells me he hasn't put any such restrictions in effect on any of
>>> the
>>> office computers.
>>>
>>> I would generally prefer not to use my holiday weekend to re-install
>>> Windows
>>> XP. I'm hoping someone has some idea of what the problem is.

Is Automatic Updates enabled? - Yes
Are you logged on as Administrator? - Yes
What anti-virus application or security suite is installed? What
> anti-spyware applications (other than Defender)? What third-party firewall
> (if any)? - Symantec AntiVirus 10.0.1.1000; None currently (AdAware was uninstalled; Spybot was uninstalled); None

By any chance did you recently do a Repair Install or clean install of
> WinXP? - No, this clean install is months old, no previous problems.

> Look in Add/Remove Programs (make sure Show Updates is checked) and tell us
> the name of the last five (5) security updates [e.g., Security Update for
> Windows XP (KB999999)], when they were installed, and how they were
> installed (e.g., Windows Update; Automatic Updates; WSUS)?
KB951376-v2, 6/20/08, Automatic
KB950762, 6/11/08, Automatic
KB951698, 6/11/08, Automatic
KB950760, 6/11/08, Automatic
KB951376, 6/11/08, Automatic

Will check those links.

"PA Bear [MS MVP]" wrote:

> [Crossposted to Windows Update newsgroup]
>
> Is Automatic Updates enabled?
>
> Are you logged on as Administrator?
>
> What anti-virus application or security suite is installed? What
> anti-spyware applications (other than Defender)? What third-party firewall
> (if any)?
>
> By any chance did you recently do a Repair Install or clean install of
> WinXP?
>
> Look in Add/Remove Programs (make sure Show Updates is checked) and tell us
> the name of the last five (5) security updates [e.g., Security Update for
> Windows XP (KB999999)], when they were installed, and how they were
> installed (e.g., Windows Update; Automatic Updates; WSUS)?
>
> If it truly is a Permissions problem, see if anything in
> http://www.winhelponline.com/blog/re...in-windows-xp/
> and/or
> http://groups.google.com/group/micro...e9576732c1658f
> helps at all.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> dark54555 wrote:
> > On the user rights required suggestion:
> >
> > I pulled the install log for KB892130. Sample from one of the installs:
> >
> > 0.031: 2008/06/30 16:22:37.953 (local)
> > 0.031:
> > C:\WINDOWS\SoftwareDistribution\Download\a49d78441 5582d2f98c84ceb0a75d898\update\update.exe
> > (version 6.3.3.0)
> > 0.031: DoInstallation: GetProcAddress(InitializeCustomizationDLL)
> > Returned:
> > 0x7f
> > 0.031: Failed To Enable SE_SHUTDOWN_PRIVILEGE
> > 0.031: Failed To Enable SE_SECURITY_PRIVILEGE
> > 0.031: Setup encountered an error: You do not have permission to update
> > Windows XP.
> > Please contact your system administrator.
> > 0.031: You do not have permission to update Windows XP.
> > Please contact your system administrator.
> > 0.031: Update.exe extended error code = 0xf004
> >
> > I checked my security policies. Shutdown allows Administrators, Users,
> > Power Users, Backup Operators. Security has a different icon. The list
> > is
> > grayed out, as are the buttons, listing only DOMAIN\Exchange Servers (we
> > had
> > an exchange server, it has been inactive since February because of some
> > proeblems). There's also a message on the box:
> > This setting is not compatible wiht computers running Windows 2000 Service
> > Pack 1 or earlier. Apply Group Policy objects containing this setting
> > only
> > to computers running a later version of the operating system.
> >
> > My system is XP SP2, the server which has the domain is Server 2003.
> >
> > Any ideas?
> >
> > "Kelly" wrote:
> >
> >> Hi,
> >>
> >> Have you tried these suggestions?:
> >>
> >> http://support.microsoft.com/kb/888791
> >> http://support.microsoft.com/kb/328817
> >>
> >> --
> >>
> >> All the Best,
> >> Kelly (MS-MVP/DTS&XP)
> >>
> >> Taskbar Repair Tool Plus!
> >> http://www.kellys-korner-xp.com/taskbarplus!.htm
> >>
> >> SupportSpace
> >> www.supportspace.com/pages?aiu=kellyskorner
> >>
> >> "dark54555" <> wrote in message
> >> news:8BCC315D-5670-4D81-8DE5-...
> >>> This all started when I noticed I was short a few windows updates on XP
> >>> SP2.
> >>> I decided I should run WU manually, and ran into a roadblock. It tries
> >>> to
> >>> install Windows Genuine Advantage Validation Tool, which fails every
> >>> time.
> >>>
> >>> OK, simple enough. I went on the here and tried all the fixes: manually
> >>> reinstalling WGA, running the tool the MS guy recommends, nothing works.
> >>> My
> >>> office's IT guy happened to be in, so I asked him. He says just download
> >>> SP3
> >>> standalone, should be a workaround.
> >>>
> >>> Downloaded, tried to install. "You do not have permission to update
> >>> Windows
> >>> XP. Please contact your system administrator." ...What? I'm on an
> >>> account
> >>> in
> >>> the administrators group for my system. I log off and into my computer's
> >>> Admin account.
> >>>
> >>> "You do not have permission to update Windows XP. Please contact your
> >>> system
> >>> administrator."
> >>>
> >>> At this point, I'm stumped, IT guy is confused. Googled around, got a
> >>> series of DLLs to re-initialize. They are:
> >>> REGSVR32 wuapi.dll
> >>> REGSVR32 wuaueng.dll
> >>> REGSVR32 atl.dll
> >>> REGSVR32 wucltui.dll
> >>> REGSVR32 wups.dll
> >>> Regsvr32 msxml3.dll
> >>> Regsvr32 msxml2.dll
> >>> Regsvr32 msxml.dll
> >>>
> >>> wuaueng.dll fails on a 0x80070514. As far as I can tell, there is
> >>> nothing
> >>> anywhere about that dll and that error code.
> >>>
> >>> System restore gives a permission error.
> >>>
> >>> I have checked , User Rights Assignment -> Take ownership of files or
> >>> other
> >>> objects and my Administrators group is a member. I've also tried adding
> >>> the
> >>> local Administrator account and my user account on the domain to the
> >>> list,
> >>> both of which had no effect on the problem. We have a small office, and
> >>> our
> >>> IT guy tells me he hasn't put any such restrictions in effect on any of
> >>> the
> >>> office computers.
> >>>
> >>> I would generally prefer not to use my holiday weekend to re-install
> >>> Windows
> >>> XP. I'm hoping someone has some idea of what the problem is.
>
>

Also tried the registry reset solution linked, did not work. (Same errors.)

"dark54555" wrote:

> Is Automatic Updates enabled? - Yes
> Are you logged on as Administrator? - Yes
> What anti-virus application or security suite is installed? What
> > anti-spyware applications (other than Defender)? What third-party firewall
> > (if any)? - Symantec AntiVirus 10.0.1.1000; None currently (AdAware was uninstalled; Spybot was uninstalled); None
>
> By any chance did you recently do a Repair Install or clean install of
> > WinXP? - No, this clean install is months old, no previous problems.
>
> > Look in Add/Remove Programs (make sure Show Updates is checked) and tell us
> > the name of the last five (5) security updates [e.g., Security Update for
> > Windows XP (KB999999)], when they were installed, and how they were
> > installed (e.g., Windows Update; Automatic Updates; WSUS)?
> KB951376-v2, 6/20/08, Automatic
> KB950762, 6/11/08, Automatic
> KB951698, 6/11/08, Automatic
> KB950760, 6/11/08, Automatic
> KB951376, 6/11/08, Automatic
>
> Will check those links.
>
> "PA Bear [MS MVP]" wrote:
>
> > [Crossposted to Windows Update newsgroup]
> >
> > Is Automatic Updates enabled?
> >
> > Are you logged on as Administrator?
> >
> > What anti-virus application or security suite is installed? What
> > anti-spyware applications (other than Defender)? What third-party firewall
> > (if any)?
> >
> > By any chance did you recently do a Repair Install or clean install of
> > WinXP?
> >
> > Look in Add/Remove Programs (make sure Show Updates is checked) and tell us
> > the name of the last five (5) security updates [e.g., Security Update for
> > Windows XP (KB999999)], when they were installed, and how they were
> > installed (e.g., Windows Update; Automatic Updates; WSUS)?
> >
> > If it truly is a Permissions problem, see if anything in
> > http://www.winhelponline.com/blog/re...in-windows-xp/
> > and/or
> > http://groups.google.com/group/micro...e9576732c1658f
> > helps at all.
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> > AumHa VSOP & Admin http://aumha.net
> > DTS-L http://dts-l.net/
> >
> >
> > dark54555 wrote:
> > > On the user rights required suggestion:
> > >
> > > I pulled the install log for KB892130. Sample from one of the installs:
> > >
> > > 0.031: 2008/06/30 16:22:37.953 (local)
> > > 0.031:
> > > C:\WINDOWS\SoftwareDistribution\Download\a49d78441 5582d2f98c84ceb0a75d898\update\update.exe
> > > (version 6.3.3.0)
> > > 0.031: DoInstallation: GetProcAddress(InitializeCustomizationDLL)
> > > Returned:
> > > 0x7f
> > > 0.031: Failed To Enable SE_SHUTDOWN_PRIVILEGE
> > > 0.031: Failed To Enable SE_SECURITY_PRIVILEGE
> > > 0.031: Setup encountered an error: You do not have permission to update
> > > Windows XP.
> > > Please contact your system administrator.
> > > 0.031: You do not have permission to update Windows XP.
> > > Please contact your system administrator.
> > > 0.031: Update.exe extended error code = 0xf004
> > >
> > > I checked my security policies. Shutdown allows Administrators, Users,
> > > Power Users, Backup Operators. Security has a different icon. The list
> > > is
> > > grayed out, as are the buttons, listing only DOMAIN\Exchange Servers (we
> > > had
> > > an exchange server, it has been inactive since February because of some
> > > proeblems). There's also a message on the box:
> > > This setting is not compatible wiht computers running Windows 2000 Service
> > > Pack 1 or earlier. Apply Group Policy objects containing this setting
> > > only
> > > to computers running a later version of the operating system.
> > >
> > > My system is XP SP2, the server which has the domain is Server 2003.
> > >
> > > Any ideas?
> > >
> > > "Kelly" wrote:
> > >
> > >> Hi,
> > >>
> > >> Have you tried these suggestions?:
> > >>
> > >> http://support.microsoft.com/kb/888791
> > >> http://support.microsoft.com/kb/328817
> > >>
> > >> --
> > >>
> > >> All the Best,
> > >> Kelly (MS-MVP/DTS&XP)
> > >>
> > >> Taskbar Repair Tool Plus!
> > >> http://www.kellys-korner-xp.com/taskbarplus!.htm
> > >>
> > >> SupportSpace
> > >> www.supportspace.com/pages?aiu=kellyskorner
> > >>
> > >> "dark54555" <> wrote in message
> > >> news:8BCC315D-5670-4D81-8DE5-...
> > >>> This all started when I noticed I was short a few windows updates on XP
> > >>> SP2.
> > >>> I decided I should run WU manually, and ran into a roadblock. It tries
> > >>> to
> > >>> install Windows Genuine Advantage Validation Tool, which fails every
> > >>> time.
> > >>>
> > >>> OK, simple enough. I went on the here and tried all the fixes: manually
> > >>> reinstalling WGA, running the tool the MS guy recommends, nothing works.
> > >>> My
> > >>> office's IT guy happened to be in, so I asked him. He says just download
> > >>> SP3
> > >>> standalone, should be a workaround.
> > >>>
> > >>> Downloaded, tried to install. "You do not have permission to update
> > >>> Windows
> > >>> XP. Please contact your system administrator." ...What? I'm on an
> > >>> account
> > >>> in
> > >>> the administrators group for my system. I log off and into my computer's
> > >>> Admin account.
> > >>>
> > >>> "You do not have permission to update Windows XP. Please contact your
> > >>> system
> > >>> administrator."
> > >>>
> > >>> At this point, I'm stumped, IT guy is confused. Googled around, got a
> > >>> series of DLLs to re-initialize. They are:
> > >>> REGSVR32 wuapi.dll
> > >>> REGSVR32 wuaueng.dll
> > >>> REGSVR32 atl.dll
> > >>> REGSVR32 wucltui.dll
> > >>> REGSVR32 wups.dll
> > >>> Regsvr32 msxml3.dll
> > >>> Regsvr32 msxml2.dll
> > >>> Regsvr32 msxml.dll
> > >>>
> > >>> wuaueng.dll fails on a 0x80070514. As far as I can tell, there is
> > >>> nothing
> > >>> anywhere about that dll and that error code.
> > >>>
> > >>> System restore gives a permission error.
> > >>>
> > >>> I have checked , User Rights Assignment -> Take ownership of files or
> > >>> other
> > >>> objects and my Administrators group is a member. I've also tried adding
> > >>> the
> > >>> local Administrator account and my user account on the domain to the
> > >>> list,
> > >>> both of which had no effect on the problem. We have a small office, and
> > >>> our
> > >>> IT guy tells me he hasn't put any such restrictions in effect on any of
> > >>> the
> > >>> office computers.
> > >>>
> > >>> I would generally prefer not to use my holiday weekend to re-install
> > >>> Windows
> > >>> XP. I'm hoping someone has some idea of what the problem is.
> >
> >

The good news is that Automatic Updates was working as recently as 20 Jun-08
and you're not "short" any updates as of 02 Jul-08, as far as I can tell.
[No updates for WinXP SP2 have been released since KB951376 was rereleased
last month.]

So, how did you determine that you were "short a few windows updates"?

> ...Spybot was uninstalled

When Spybot was installed, was Tea Timer disabled?

Did you "undo" all Immunizations before uninstalling Spybot?

============================

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
~PA Bear

dark54555 wrote:
> Also tried the registry reset solution linked, did not work. (Same
> errors.)
>
> "dark54555" wrote:
>
>> Is Automatic Updates enabled? - Yes
>> Are you logged on as Administrator? - Yes
>> What anti-virus application or security suite is installed? What
>>> anti-spyware applications (other than Defender)? What third-party
>>> firewall (if any)? - Symantec AntiVirus 10.0.1.1000; None currently
>>> (AdAware was uninstalled; Spybot was uninstalled); None
>>
>> By any chance did you recently do a Repair Install or clean install of
>>> WinXP? - No, this clean install is months old, no previous problems.
>>
>>> Look in Add/Remove Programs (make sure Show Updates is checked) and tell
>>> us
>>> the name of the last five (5) security updates [e.g., Security Update
>>> for
>>> Windows XP (KB999999)], when they were installed, and how they were
>>> installed (e.g., Windows Update; Automatic Updates; WSUS)?
>> KB951376-v2, 6/20/08, Automatic
>> KB950762, 6/11/08, Automatic
>> KB951698, 6/11/08, Automatic
>> KB950760, 6/11/08, Automatic
>> KB951376, 6/11/08, Automatic
>>
>> Will check those links.
>>
>> "PA Bear [MS MVP]" wrote:
>>
>>> [Crossposted to Windows Update newsgroup]
>>>
>>> Is Automatic Updates enabled?
>>>
>>> Are you logged on as Administrator?
>>>
>>> What anti-virus application or security suite is installed? What
>>> anti-spyware applications (other than Defender)? What third-party
>>> firewall (if any)?
>>>
>>> By any chance did you recently do a Repair Install or clean install of
>>> WinXP?
>>>
>>> Look in Add/Remove Programs (make sure Show Updates is checked) and tell
>>> us
>>> the name of the last five (5) security updates [e.g., Security Update
>>> for
>>> Windows XP (KB999999)], when they were installed, and how they were
>>> installed (e.g., Windows Update; Automatic Updates; WSUS)?
>>>
>>> If it truly is a Permissions problem, see if anything in
>>> http://www.winhelponline.com/blog/re...in-windows-xp/
>>> and/or
>>> http://groups.google.com/group/micro...e9576732c1658f
>>> helps at all.
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>> AumHa VSOP & Admin http://aumha.net
>>> DTS-L http://dts-l.net/
>>>
>>>
>>> dark54555 wrote:
>>>> On the user rights required suggestion:
>>>>
>>>> I pulled the install log for KB892130. Sample from one of the
>>>> installs:
>>>>
>>>> 0.031: 2008/06/30 16:22:37.953 (local)
>>>> 0.031:
>>>> C:\WINDOWS\SoftwareDistribution\Download\a49d78441 5582d2f98c84ceb0a75d898\update\update.exe
>>>> (version 6.3.3.0)
>>>> 0.031: DoInstallation: GetProcAddress(InitializeCustomizationDLL)
>>>> Returned:
>>>> 0x7f
>>>> 0.031: Failed To Enable SE_SHUTDOWN_PRIVILEGE
>>>> 0.031: Failed To Enable SE_SECURITY_PRIVILEGE
>>>> 0.031: Setup encountered an error: You do not have permission to
>>>> update
>>>> Windows XP.
>>>> Please contact your system administrator.
>>>> 0.031: You do not have permission to update Windows XP.
>>>> Please contact your system administrator.
>>>> 0.031: Update.exe extended error code = 0xf004
>>>>
>>>> I checked my security policies. Shutdown allows Administrators, Users,
>>>> Power Users, Backup Operators. Security has a different icon. The
>>>> list
>>>> is
>>>> grayed out, as are the buttons, listing only DOMAIN\Exchange Servers
>>>> (we
>>>> had
>>>> an exchange server, it has been inactive since February because of
>>>> some
>>>> proeblems). There's also a message on the box:
>>>> This setting is not compatible wiht computers running Windows 2000
>>>> Service Pack 1 or earlier. Apply Group Policy objects containing this
>>>> setting only
>>>> to computers running a later version of the operating system.
>>>>
>>>> My system is XP SP2, the server which has the domain is Server 2003.
>>>>
>>>> Any ideas?
>>>>
>>>> "Kelly" wrote:
>>>>
>>>>> Hi,
>>>>>
>>>>> Have you tried these suggestions?:
>>>>>
>>>>> http://support.microsoft.com/kb/888791
>>>>> http://support.microsoft.com/kb/328817
>>>>>
>>>>> --
>>>>>
>>>>> All the Best,
>>>>> Kelly (MS-MVP/DTS&XP)
>>>>>
>>>>> Taskbar Repair Tool Plus!
>>>>> http://www.kellys-korner-xp.com/taskbarplus!.htm
>>>>>
>>>>> SupportSpace
>>>>> www.supportspace.com/pages?aiu=kellyskorner
>>>>>
>>>>> "dark54555" <> wrote in message
>>>>> news:8BCC315D-5670-4D81-8DE5-...
>>>>>> This all started when I noticed I was short a few windows updates on
>>>>>> XP
>>>>>> SP2.
>>>>>> I decided I should run WU manually, and ran into a roadblock. It
>>>>>> tries
>>>>>> to
>>>>>> install Windows Genuine Advantage Validation Tool, which fails every
>>>>>> time.
>>>>>>
>>>>>> OK, simple enough. I went on the here and tried all the fixes:
>>>>>> manually
>>>>>> reinstalling WGA, running the tool the MS guy recommends, nothing
>>>>>> works. My
>>>>>> office's IT guy happened to be in, so I asked him. He says just
>>>>>> download SP3
>>>>>> standalone, should be a workaround.
>>>>>>
>>>>>> Downloaded, tried to install. "You do not have permission to update
>>>>>> Windows
>>>>>> XP. Please contact your system administrator." ...What? I'm on an
>>>>>> account
>>>>>> in
>>>>>> the administrators group for my system. I log off and into my
>>>>>> computer's Admin account.
>>>>>>
>>>>>> "You do not have permission to update Windows XP. Please contact your
>>>>>> system
>>>>>> administrator."
>>>>>>
>>>>>> At this point, I'm stumped, IT guy is confused. Googled around, got
>>>>>> a
>>>>>> series of DLLs to re-initialize. They are:
>>>>>> REGSVR32 wuapi.dll
>>>>>> REGSVR32 wuaueng.dll
>>>>>> REGSVR32 atl.dll
>>>>>> REGSVR32 wucltui.dll
>>>>>> REGSVR32 wups.dll
>>>>>> Regsvr32 msxml3.dll
>>>>>> Regsvr32 msxml2.dll
>>>>>> Regsvr32 msxml.dll
>>>>>>
>>>>>> wuaueng.dll fails on a 0x80070514. As far as I can tell, there is
>>>>>> nothing
>>>>>> anywhere about that dll and that error code.
>>>>>>
>>>>>> System restore gives a permission error.
>>>>>>
>>>>>> I have checked , User Rights Assignment -> Take ownership of files or
>>>>>> other
>>>>>> objects and my Administrators group is a member. I've also tried
>>>>>> adding the
>>>>>> local Administrator account and my user account on the domain to the
>>>>>> list,
>>>>>> both of which had no effect on the problem. We have a small office,
>>>>>> and our
>>>>>> IT guy tells me he hasn't put any such restrictions in effect on any
>>>>>> of
>>>>>> the
>>>>>> office computers.
>>>>>>
>>>>>> I would generally prefer not to use my holiday weekend to re-install
>>>>>> Windows
>>>>>> XP. I'm hoping someone has some idea of what the problem is.

Mostly that I didn't have SP3 yet (when I say short, I mean from possible
updates, not just automatic ones).

My wife installed spybot, so I can't say if she checked tea timer or not.
However, the program wasn't ever run to my knowledge, as I uninstalled it
more or less as soon as I saw it as I've had some issues with SpyBot before.

"PA Bear [MS MVP]" wrote:

> The good news is that Automatic Updates was working as recently as 20 Jun-08
> and you're not "short" any updates as of 02 Jul-08, as far as I can tell.
> [No updates for WinXP SP2 have been released since KB951376 was rereleased
> last month.]
>
> So, how did you determine that you were "short a few windows updates"?
>
> > ...Spybot was uninstalled
>
> When Spybot was installed, was Tea Timer disabled?
>
> Did you "undo" all Immunizations before uninstalling Spybot?
>
> ============================
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
> --
> ~PA Bear
>
> dark54555 wrote:
> > Also tried the registry reset solution linked, did not work. (Same
> > errors.)
> >
> > "dark54555" wrote:
> >
> >> Is Automatic Updates enabled? - Yes
> >> Are you logged on as Administrator? - Yes
> >> What anti-virus application or security suite is installed? What
> >>> anti-spyware applications (other than Defender)? What third-party
> >>> firewall (if any)? - Symantec AntiVirus 10.0.1.1000; None currently
> >>> (AdAware was uninstalled; Spybot was uninstalled); None
> >>
> >> By any chance did you recently do a Repair Install or clean install of
> >>> WinXP? - No, this clean install is months old, no previous problems.
> >>
> >>> Look in Add/Remove Programs (make sure Show Updates is checked) and tell
> >>> us
> >>> the name of the last five (5) security updates [e.g., Security Update
> >>> for
> >>> Windows XP (KB999999)], when they were installed, and how they were
> >>> installed (e.g., Windows Update; Automatic Updates; WSUS)?
> >> KB951376-v2, 6/20/08, Automatic
> >> KB950762, 6/11/08, Automatic
> >> KB951698, 6/11/08, Automatic
> >> KB950760, 6/11/08, Automatic
> >> KB951376, 6/11/08, Automatic
> >>
> >> Will check those links.
> >>
> >> "PA Bear [MS MVP]" wrote:
> >>
> >>> [Crossposted to Windows Update newsgroup]
> >>>
> >>> Is Automatic Updates enabled?
> >>>
> >>> Are you logged on as Administrator?
> >>>
> >>> What anti-virus application or security suite is installed? What
> >>> anti-spyware applications (other than Defender)? What third-party
> >>> firewall (if any)?
> >>>
> >>> By any chance did you recently do a Repair Install or clean install of
> >>> WinXP?
> >>>
> >>> Look in Add/Remove Programs (make sure Show Updates is checked) and tell
> >>> us
> >>> the name of the last five (5) security updates [e.g., Security Update
> >>> for
> >>> Windows XP (KB999999)], when they were installed, and how they were
> >>> installed (e.g., Windows Update; Automatic Updates; WSUS)?
> >>>
> >>> If it truly is a Permissions problem, see if anything in
> >>> http://www.winhelponline.com/blog/re...in-windows-xp/
> >>> and/or
> >>> http://groups.google.com/group/micro...e9576732c1658f
> >>> helps at all.
> >>> --
> >>> ~Robear Dyer (PA Bear)
> >>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >>> AumHa VSOP & Admin http://aumha.net
> >>> DTS-L http://dts-l.net/
> >>>
> >>>
> >>> dark54555 wrote:
> >>>> On the user rights required suggestion:
> >>>>
> >>>> I pulled the install log for KB892130. Sample from one of the
> >>>> installs:
> >>>>
> >>>> 0.031: 2008/06/30 16:22:37.953 (local)
> >>>> 0.031:
> >>>> C:\WINDOWS\SoftwareDistribution\Download\a49d78441 5582d2f98c84ceb0a75d898\update\update.exe
> >>>> (version 6.3.3.0)
> >>>> 0.031: DoInstallation: GetProcAddress(InitializeCustomizationDLL)
> >>>> Returned:
> >>>> 0x7f
> >>>> 0.031: Failed To Enable SE_SHUTDOWN_PRIVILEGE
> >>>> 0.031: Failed To Enable SE_SECURITY_PRIVILEGE
> >>>> 0.031: Setup encountered an error: You do not have permission to
> >>>> update
> >>>> Windows XP.
> >>>> Please contact your system administrator.
> >>>> 0.031: You do not have permission to update Windows XP.
> >>>> Please contact your system administrator.
> >>>> 0.031: Update.exe extended error code = 0xf004
> >>>>
> >>>> I checked my security policies. Shutdown allows Administrators, Users,
> >>>> Power Users, Backup Operators. Security has a different icon. The
> >>>> list
> >>>> is
> >>>> grayed out, as are the buttons, listing only DOMAIN\Exchange Servers
> >>>> (we
> >>>> had
> >>>> an exchange server, it has been inactive since February because of
> >>>> some
> >>>> proeblems). There's also a message on the box:
> >>>> This setting is not compatible wiht computers running Windows 2000
> >>>> Service Pack 1 or earlier. Apply Group Policy objects containing this
> >>>> setting only
> >>>> to computers running a later version of the operating system.
> >>>>
> >>>> My system is XP SP2, the server which has the domain is Server 2003.
> >>>>
> >>>> Any ideas?
> >>>>
> >>>> "Kelly" wrote:
> >>>>
> >>>>> Hi,
> >>>>>
> >>>>> Have you tried these suggestions?:
> >>>>>
> >>>>> http://support.microsoft.com/kb/888791
> >>>>> http://support.microsoft.com/kb/328817
> >>>>>
> >>>>> --
> >>>>>
> >>>>> All the Best,
> >>>>> Kelly (MS-MVP/DTS&XP)
> >>>>>
> >>>>> Taskbar Repair Tool Plus!
> >>>>> http://www.kellys-korner-xp.com/taskbarplus!.htm
> >>>>>
> >>>>> SupportSpace
> >>>>> www.supportspace.com/pages?aiu=kellyskorner
> >>>>>
> >>>>> "dark54555" <> wrote in message
> >>>>> news:8BCC315D-5670-4D81-8DE5-...
> >>>>>> This all started when I noticed I was short a few windows updates on
> >>>>>> XP
> >>>>>> SP2.
> >>>>>> I decided I should run WU manually, and ran into a roadblock. It
> >>>>>> tries
> >>>>>> to
> >>>>>> install Windows Genuine Advantage Validation Tool, which fails every
> >>>>>> time.
> >>>>>>
> >>>>>> OK, simple enough. I went on the here and tried all the fixes:
> >>>>>> manually
> >>>>>> reinstalling WGA, running the tool the MS guy recommends, nothing
> >>>>>> works. My
> >>>>>> office's IT guy happened to be in, so I asked him. He says just
> >>>>>> download SP3
> >>>>>> standalone, should be a workaround.
> >>>>>>
> >>>>>> Downloaded, tried to install. "You do not have permission to update
> >>>>>> Windows
> >>>>>> XP. Please contact your system administrator." ...What? I'm on an
> >>>>>> account
> >>>>>> in
> >>>>>> the administrators group for my system. I log off and into my
> >>>>>> computer's Admin account.
> >>>>>>
> >>>>>> "You do not have permission to update Windows XP. Please contact your
> >>>>>> system
> >>>>>> administrator."
> >>>>>>
> >>>>>> At this point, I'm stumped, IT guy is confused. Googled around, got
> >>>>>> a
> >>>>>> series of DLLs to re-initialize. They are:
> >>>>>> REGSVR32 wuapi.dll
> >>>>>> REGSVR32 wuaueng.dll
> >>>>>> REGSVR32 atl.dll
> >>>>>> REGSVR32 wucltui.dll
> >>>>>> REGSVR32 wups.dll
> >>>>>> Regsvr32 msxml3.dll
> >>>>>> Regsvr32 msxml2.dll
> >>>>>> Regsvr32 msxml.dll
> >>>>>>
> >>>>>> wuaueng.dll fails on a 0x80070514. As far as I can tell, there is
> >>>>>> nothing
> >>>>>> anywhere about that dll and that error code.
> >>>>>>
> >>>>>> System restore gives a permission error.
> >>>>>>
> >>>>>> I have checked , User Rights Assignment -> Take ownership of files or
> >>>>>> other
> >>>>>> objects and my Administrators group is a member. I've also tried
> >>>>>> adding the
> >>>>>> local Administrator account and my user account on the domain to the
> >>>>>> list,
> >>>>>> both of which had no effect on the problem. We have a small office,
> >>>>>> and our
> >>>>>> IT guy tells me he hasn't put any such restrictions in effect on any
> >>>>>> of
> >>>>>> the
> >>>>>> office computers.
> >>>>>>
> >>>>>> I would generally prefer not to use my holiday weekend to re-install
> >>>>>> Windows
> >>>>>> XP. I'm hoping someone has some idea of what the problem is.
>
>

Having uninstalled Spybot without first "undoing" the Immunizations and
without first fully disabling Tea Timer [1] (if it had been enabled) /may/
be the cause of the current behavior. YMMV.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
====================
[1] See http://aumha.net/viewtopic.php?t=32409
--
~PA Bear


dark54555 wrote:
> Mostly that I didn't have SP3 yet (when I say short, I mean from possible
> updates, not just automatic ones).
>
> My wife installed spybot, so I can't say if she checked tea timer or not.
> However, the program wasn't ever run to my knowledge, as I uninstalled it
> more or less as soon as I saw it as I've had some issues with SpyBot
> before.
>
> "PA Bear [MS MVP]" wrote:
>> The good news is that Automatic Updates was working as recently as 20
>> Jun-08 and you're not "short" any updates as of 02 Jul-08, as far as I
>> can
>> tell. [No updates for WinXP SP2 have been released since KB951376 was
>> rereleased last month.]
>>
>> So, how did you determine that you were "short a few windows updates"?
>>
>>> ...Spybot was uninstalled
>>
>> When Spybot was installed, was Tea Timer disabled?
>>
>> Did you "undo" all Immunizations before uninstalling Spybot?
>>
>> ============================
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>> --
>> ~PA Bear
>>
>> dark54555 wrote:
>>> Also tried the registry reset solution linked, did not work. (Same
>>> errors.)
>>>
>>> "dark54555" wrote:
>>>
>>>> Is Automatic Updates enabled? - Yes
>>>> Are you logged on as Administrator? - Yes
>>>> What anti-virus application or security suite is installed? What
>>>>> anti-spyware applications (other than Defender)? What third-party
>>>>> firewall (if any)? - Symantec AntiVirus 10.0.1.1000; None currently
>>>>> (AdAware was uninstalled; Spybot was uninstalled); None
>>>>
>>>> By any chance did you recently do a Repair Install or clean install of
>>>>> WinXP? - No, this clean install is months old, no previous problems.
>>>>
>>>>> Look in Add/Remove Programs (make sure Show Updates is checked) and
>>>>> tell
>>>>> us
>>>>> the name of the last five (5) security updates [e.g., Security Update
>>>>> for
>>>>> Windows XP (KB999999)], when they were installed, and how they were
>>>>> installed (e.g., Windows Update; Automatic Updates; WSUS)?
>>>> KB951376-v2, 6/20/08, Automatic
>>>> KB950762, 6/11/08, Automatic
>>>> KB951698, 6/11/08, Automatic
>>>> KB950760, 6/11/08, Automatic
>>>> KB951376, 6/11/08, Automatic
>>>>
>>>> Will check those links.
>>>>
>>>> "PA Bear [MS MVP]" wrote:
>>>>
>>>>> [Crossposted to Windows Update newsgroup]
>>>>>
>>>>> Is Automatic Updates enabled?
>>>>>
>>>>> Are you logged on as Administrator?
>>>>>
>>>>> What anti-virus application or security suite is installed? What
>>>>> anti-spyware applications (other than Defender)? What third-party
>>>>> firewall (if any)?
>>>>>
>>>>> By any chance did you recently do a Repair Install or clean install of
>>>>> WinXP?
>>>>>
>>>>> Look in Add/Remove Programs (make sure Show Updates is checked) and
>>>>> tell
>>>>> us
>>>>> the name of the last five (5) security updates [e.g., Security Update
>>>>> for
>>>>> Windows XP (KB999999)], when they were installed, and how they were
>>>>> installed (e.g., Windows Update; Automatic Updates; WSUS)?
>>>>>
>>>>> If it truly is a Permissions problem, see if anything in
>>>>> http://www.winhelponline.com/blog/re...in-windows-xp/
>>>>> and/or
>>>>> http://groups.google.com/group/micro...e9576732c1658f
>>>>> helps at all.
>>>>> --
>>>>> ~Robear Dyer (PA Bear)
>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>>> AumHa VSOP & Admin http://aumha.net
>>>>> DTS-L http://dts-l.net/
>>>>>
>>>>>
>>>>> dark54555 wrote:
>>>>>> On the user rights required suggestion:
>>>>>>
>>>>>> I pulled the install log for KB892130. Sample from one of the
>>>>>> installs:
>>>>>>
>>>>>> 0.031: 2008/06/30 16:22:37.953 (local)
>>>>>> 0.031:
>>>>>> C:\WINDOWS\SoftwareDistribution\Download\a49d78441 5582d2f98c84ceb0a75d898\update\update.exe
>>>>>> (version 6.3.3.0)
>>>>>> 0.031: DoInstallation: GetProcAddress(InitializeCustomizationDLL)
>>>>>> Returned:
>>>>>> 0x7f
>>>>>> 0.031: Failed To Enable SE_SHUTDOWN_PRIVILEGE
>>>>>> 0.031: Failed To Enable SE_SECURITY_PRIVILEGE
>>>>>> 0.031: Setup encountered an error: You do not have permission to
>>>>>> update
>>>>>> Windows XP.
>>>>>> Please contact your system administrator.
>>>>>> 0.031: You do not have permission to update Windows XP.
>>>>>> Please contact your system administrator.
>>>>>> 0.031: Update.exe extended error code = 0xf004
>>>>>>
>>>>>> I checked my security policies. Shutdown allows Administrators,
>>>>>> Users,
>>>>>> Power Users, Backup Operators. Security has a different icon. The
>>>>>> list
>>>>>> is
>>>>>> grayed out, as are the buttons, listing only DOMAIN\Exchange Servers
>>>>>> (we
>>>>>> had
>>>>>> an exchange server, it has been inactive since February because of
>>>>>> some
>>>>>> proeblems). There's also a message on the box:
>>>>>> This setting is not compatible wiht computers running Windows 2000
>>>>>> Service Pack 1 or earlier. Apply Group Policy objects containing
>>>>>> this
>>>>>> setting only
>>>>>> to computers running a later version of the operating system.
>>>>>>
>>>>>> My system is XP SP2, the server which has the domain is Server 2003.
>>>>>>
>>>>>> Any ideas?
>>>>>>
>>>>>> "Kelly" wrote:
>>>>>>
>>>>>>> Hi,
>>>>>>>
>>>>>>> Have you tried these suggestions?:
>>>>>>>
>>>>>>> http://support.microsoft.com/kb/888791
>>>>>>> http://support.microsoft.com/kb/328817
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> All the Best,
>>>>>>> Kelly (MS-MVP/DTS&XP)
>>>>>>>
>>>>>>> Taskbar Repair Tool Plus!
>>>>>>> http://www.kellys-korner-xp.com/taskbarplus!.htm
>>>>>>>
>>>>>>> SupportSpace
>>>>>>> www.supportspace.com/pages?aiu=kellyskorner
>>>>>>>
>>>>>>> "dark54555" <> wrote in message
>>>>>>> news:8BCC315D-5670-4D81-8DE5-...
>>>>>>>> This all started when I noticed I was short a few windows updates
>>>>>>>> on
>>>>>>>> XP
>>>>>>>> SP2.
>>>>>>>> I decided I should run WU manually, and ran into a roadblock. It
>>>>>>>> tries
>>>>>>>> to
>>>>>>>> install Windows Genuine Advantage Validation Tool, which fails
>>>>>>>> every
>>>>>>>> time.
>>>>>>>>
>>>>>>>> OK, simple enough. I went on the here and tried all the fixes:
>>>>>>>> manually
>>>>>>>> reinstalling WGA, running the tool the MS guy recommends, nothing
>>>>>>>> works. My
>>>>>>>> office's IT guy happened to be in, so I asked him. He says just
>>>>>>>> download SP3
>>>>>>>> standalone, should be a workaround.
>>>>>>>>
>>>>>>>> Downloaded, tried to install. "You do not have permission to update
>>>>>>>> Windows
>>>>>>>> XP. Please contact your system administrator." ...What? I'm on an
>>>>>>>> account
>>>>>>>> in
>>>>>>>> the administrators group for my system. I log off and into my
>>>>>>>> computer's Admin account.
>>>>>>>>
>>>>>>>> "You do not have permission to update Windows XP. Please contact
>>>>>>>> your
>>>>>>>> system
>>>>>>>> administrator."
>>>>>>>>
>>>>>>>> At this point, I'm stumped, IT guy is confused. Googled around,
>>>>>>>> got
>>>>>>>> a
>>>>>>>> series of DLLs to re-initialize. They are:
>>>>>>>> REGSVR32 wuapi.dll
>>>>>>>> REGSVR32 wuaueng.dll
>>>>>>>> REGSVR32 atl.dll
>>>>>>>> REGSVR32 wucltui.dll
>>>>>>>> REGSVR32 wups.dll
>>>>>>>> Regsvr32 msxml3.dll
>>>>>>>> Regsvr32 msxml2.dll
>>>>>>>> Regsvr32 msxml.dll
>>>>>>>>
>>>>>>>> wuaueng.dll fails on a 0x80070514. As far as I can tell, there is
>>>>>>>> nothing
>>>>>>>> anywhere about that dll and that error code.
>>>>>>>>
>>>>>>>> System restore gives a permission error.
>>>>>>>>
>>>>>>>> I have checked , User Rights Assignment -> Take ownership of files
>>>>>>>> or
>>>>>>>> other
>>>>>>>> objects and my Administrators group is a member. I've also tried
>>>>>>>> adding the
>>>>>>>> local Administrator account and my user account on the domain to
>>>>>>>> the
>>>>>>>> list,
>>>>>>>> both of which had no effect on the problem. We have a small
>>>>>>>> office,
>>>>>>>> and our
>>>>>>>> IT guy tells me he hasn't put any such restrictions in effect on
>>>>>>>> any
>>>>>>>> of
>>>>>>>> the
>>>>>>>> office computers.
>>>>>>>>
>>>>>>>> I would generally prefer not to use my holiday weekend to
>>>>>>>> re-install
>>>>>>>> Windows
>>>>>>>> XP. I'm hoping someone has some idea of what the problem is.