Re: IE Update KB908531

[ X-post to WU newsgroup. This thread in archive: http://snipurl.com/17pqi ]

Helen, what "security" applications are installed and running in the
background (e.g., anti-virus, internet security suite, anti-spyware)? In an
earlier post to this newsgroup, you stated that you were running Norton
Internet Security 2006: http://snipurl.com/17pqs.)

If you're using a third-party firewall, what is it and what is its version
(e.g., ZA Free or Pro 6.5.xxx)?

These installations are logged in a file named "windowsupdate.log" (usually
C:\Windows\windowsupdate.log). Check that log for errors associated with
the install of these updates, Helen.

How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093

Compare errors to those listed here:
http://inetexplorer.mvps.org/archive...date_codes.htm and/or go to
http://windowsupdate.microsoft.com > click on Help and Support link in left
pane > Solve problems on your own.

More assistance:

=> Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge for
support calls that are associated with security updates.

=> International customers can receive support from their local Microsoft
subsidiaries. There is no charge for support that is associated with
security updates. For more information about how to contact Microsoft for
support issues, visit the International Support Web site.

Windows Update-specific newsgroup:
news://msnews.microsoft.com/microsof....windowsupdate (I am
crossposting this reply to that newsgroup, Helen.)
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)


Helen Arnoldus wrote:
> I take that back. This morning Update KB908531 was waiting to be
> downloaded
> and installed again which I did. I don't know how to stop this. I thought
> I
> had it solved, but I guess not. I'm waiting to see if the other KB921398
> shows up again. This is getting very frustrating.
>
> "Helen Arnoldus" <> wrote in message
> news:%...
>> I think I finally resolved the problem, but this is very odd. I went back
>> to Windows Update and those 2 updates were still sitting there, but, as I
>> mentioned before, there were 0 kb. and 0 min. for downloaing. But when I
>> put my mouse pointer on the updates, a notice came up saying the updates
>> weren't completely installed and to hit the install button to complete.
>> The
>> strange thing is they were both listed under Add/Remove programs
>> previously. I guess I didn't really have to uninstall KB908531 in the
>> first
>> place. These 2 updates haven't reappeared in a few hours plus I went up
>> to
>> the Windows Update site and they weren't there, so I guess everything is
>> OK.
>>
>> "PA Bear" <> wrote in message
>> news:...
>>> Don't worry about what Windows Update is showing right now (but
>>> eventually I will need to know if you're referring to Windows Update
>>> website or Microsoft Update website, and if you're referring to what the
>>> website offers you to install or what's listed in Installation History).
>>>
>>> Start > Settings > Control Panel > Add/Remove Programs:
>>>
>>> => Is "Security Update for Windows XP (KB908531)" listed here?
>>>
>>> => Is "Security Update for Windows XP (KB921398)" listed here?
>>>
>>> I don't know why they're re-appearing, Helen.
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>
>>>
>>> Helen Arnoldus wrote:
>>>> I did as you suggested and now I have KB908531 listed 4 times in my
>>>> update
>>>> history. Now it's happening to KB921398. I installed this update back
>>>> in
>>>> August. Why are these updates reappearing? The KB908531 was originally
>>>> installed in April. The strange thing is after I reinstall these, they
>>>> show
>>>> up again in Windows Update, but with 0kb and 0min. for downloading.
>>>> Should I
>>>> redo the KB921398 again?
>>>>
>>>> "PA Bear" <> wrote in message
>>>> news:%...
>>>>>> Am I doing the right thing?
>>>>>
>>>>> IMHO, no, you're not. See
>>>>> http://www3.telus.net/dandemar/needagain.htm
>>>>> and follow the recommendations:
>>>>>
>>>>> 1. Uninstall "Security Update for Windows XP (KB908531)" via
>>>>> Add/Remove
>>>>> Programs.
>>>>>
>>>>> 2. Download the update via
>>>>> http://www.microsoft.com/downloads/d...B-EA56341DB936,
>>>>> saving the download to your desktop for convenience.
>>>>>
>>>>> 3. Close all open applications then double-click on the saved download
>>>>> (WindowsXP-KB908531-v2-x86-ENU.exe) to install it. Follow all
>>>>> prompts.
>>>>> --
>>>>> ~PA Bear
>>>>>
>>>>>
>>>>> Helen Arnoldus wrote:
>>>>>> Yes, it's a security update. I now have it listed twice on My Update
>>>>>> History
>>>>>> List. One source is Automatic Updates and the other is Windows
>>>>>> Update.
>>>>>> Now
>>>>>> when I get the message to install this update, it shows 0 kb. and 0
>>>>>> minutes.
>>>>>> I does show once under Windows Log. So it is installed. I decided to
>>>>>> hide
>>>>>> this update since everytime it shows up as 0 kb. and 0 minutes to
>>>>>> install.
>>>>>> Am I doing the right thing?
>>>>>>
>>>>>> "PA Bear" <> wrote in message
>>>>>> news:...
>>>>>>> And is Automatic Updates telling you that you need to install 908531
>>>>>>> (again), Helen?
>>>>>>>
>>>>>>> It sounds like 908531 still hasn't installed properly. See this
>>>>>>> page
>>>>>>> of
>>>>>>> MVP "JupiterJones" : http://www3.telus.net/dandemar/needagain.htm
>>>>>>>
>>>>>>> Afterwards, make sure Automatic Updates is enabled and properly
>>>>>>> configured, please.
>>>>>>>
>>>>>>> How to configure and use Automatic Updates in WinXP:
>>>>>>> http://support.microsoft.com/?kbid=306525
>>>>>>> --
>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>>>>
>>>>>>>
>>>>>>> Helen Arnoldus wrote:
>>>>>>>> Windows XP Home SP2 and I.E. 7.
>>>>>>>>
>>>>>>>> "PA Bear" <> wrote in message
>>>>>>>> news:eC$...
>>>>>>>>> Windows version?
>>>>>>>>>
>>>>>>>>> See http://www3.telus.net/dandemar/needagain.htm
>>>>>>>>> --
>>>>>>>>> Helen Arnoldus wrote:
>>>>>>>>>> I keep getting messages to up Update KB908531. So far I installed
>>>>>>>>>> it
>>>>>>>>>> twice
>>>>>>>>>> and now I'm getting a third notice to update it. Should I delete
>>>>>>>>>> one
>>>>>>>>>> of
>>>>>>>>>> these? They do not show up in Add/Remove programs, but they do
>>>>>>>>>> show
>>>>>>>>>> up
>>>>>>>>>> twice
>>>>>>>>>> on the update site under review updates. Should I hide it?

I'm running NIS2007 and their firewall. I think I only have NIS running in
the background. I did turn off email scanning though. I'll follow your
instructions later and get back to you. I hope I find the problem soon.

Thanks.
Helen

"PA Bear" <> wrote in message
news:%...
>[ X-post to WU newsgroup. This thread in archive:
>http://snipurl.com/17pqi ]
>
> Helen, what "security" applications are installed and running in the
> background (e.g., anti-virus, internet security suite, anti-spyware)? In
> an earlier post to this newsgroup, you stated that you were running Norton
> Internet Security 2006: http://snipurl.com/17pqs.)
>
> If you're using a third-party firewall, what is it and what is its version
> (e.g., ZA Free or Pro 6.5.xxx)?
>
> These installations are logged in a file named "windowsupdate.log"
> (usually C:\Windows\windowsupdate.log). Check that log for errors
> associated with the install of these updates, Helen.
>
> How to read the Windowsupdate.log file:
> http://support.microsoft.com/?kbid=902093
>
> Compare errors to those listed here:
> http://inetexplorer.mvps.org/archive...date_codes.htm and/or go to
> http://windowsupdate.microsoft.com > click on Help and Support link in
> left pane > Solve problems on your own.
>
> More assistance:
>
> => Customers in the U.S. and Canada can receive technical support from
> Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge
> for support calls that are associated with security updates.
>
> => International customers can receive support from their local Microsoft
> subsidiaries. There is no charge for support that is associated with
> security updates. For more information about how to contact Microsoft for
> support issues, visit the International Support Web site.
>
> Windows Update-specific newsgroup:
> news://msnews.microsoft.com/microsof....windowsupdate (I am
> crossposting this reply to that newsgroup, Helen.)
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
>
>
> Helen Arnoldus wrote:
>> I take that back. This morning Update KB908531 was waiting to be
>> downloaded
>> and installed again which I did. I don't know how to stop this. I thought
>> I
>> had it solved, but I guess not. I'm waiting to see if the other KB921398
>> shows up again. This is getting very frustrating.
>>
>> "Helen Arnoldus" <> wrote in message
>> news:%...
>>> I think I finally resolved the problem, but this is very odd. I went
>>> back
>>> to Windows Update and those 2 updates were still sitting there, but, as
>>> I
>>> mentioned before, there were 0 kb. and 0 min. for downloaing. But when I
>>> put my mouse pointer on the updates, a notice came up saying the updates
>>> weren't completely installed and to hit the install button to complete.
>>> The
>>> strange thing is they were both listed under Add/Remove programs
>>> previously. I guess I didn't really have to uninstall KB908531 in the
>>> first
>>> place. These 2 updates haven't reappeared in a few hours plus I went up
>>> to
>>> the Windows Update site and they weren't there, so I guess everything is
>>> OK.
>>>
>>> "PA Bear" <> wrote in message
>>> news:...
>>>> Don't worry about what Windows Update is showing right now (but
>>>> eventually I will need to know if you're referring to Windows Update
>>>> website or Microsoft Update website, and if you're referring to what
>>>> the
>>>> website offers you to install or what's listed in Installation
>>>> History).
>>>>
>>>> Start > Settings > Control Panel > Add/Remove Programs:
>>>>
>>>> => Is "Security Update for Windows XP (KB908531)" listed here?
>>>>
>>>> => Is "Security Update for Windows XP (KB921398)" listed here?
>>>>
>>>> I don't know why they're re-appearing, Helen.
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>
>>>>
>>>> Helen Arnoldus wrote:
>>>>> I did as you suggested and now I have KB908531 listed 4 times in my
>>>>> update
>>>>> history. Now it's happening to KB921398. I installed this update back
>>>>> in
>>>>> August. Why are these updates reappearing? The KB908531 was originally
>>>>> installed in April. The strange thing is after I reinstall these, they
>>>>> show
>>>>> up again in Windows Update, but with 0kb and 0min. for downloading.
>>>>> Should I
>>>>> redo the KB921398 again?
>>>>>
>>>>> "PA Bear" <> wrote in message
>>>>> news:%...
>>>>>>> Am I doing the right thing?
>>>>>>
>>>>>> IMHO, no, you're not. See
>>>>>> http://www3.telus.net/dandemar/needagain.htm
>>>>>> and follow the recommendations:
>>>>>>
>>>>>> 1. Uninstall "Security Update for Windows XP (KB908531)" via
>>>>>> Add/Remove
>>>>>> Programs.
>>>>>>
>>>>>> 2. Download the update via
>>>>>> http://www.microsoft.com/downloads/d...B-EA56341DB936,
>>>>>> saving the download to your desktop for convenience.
>>>>>>
>>>>>> 3. Close all open applications then double-click on the saved
>>>>>> download
>>>>>> (WindowsXP-KB908531-v2-x86-ENU.exe) to install it. Follow all
>>>>>> prompts.
>>>>>> --
>>>>>> ~PA Bear
>>>>>>
>>>>>>
>>>>>> Helen Arnoldus wrote:
>>>>>>> Yes, it's a security update. I now have it listed twice on My Update
>>>>>>> History
>>>>>>> List. One source is Automatic Updates and the other is Windows
>>>>>>> Update.
>>>>>>> Now
>>>>>>> when I get the message to install this update, it shows 0 kb. and 0
>>>>>>> minutes.
>>>>>>> I does show once under Windows Log. So it is installed. I decided to
>>>>>>> hide
>>>>>>> this update since everytime it shows up as 0 kb. and 0 minutes to
>>>>>>> install.
>>>>>>> Am I doing the right thing?
>>>>>>>
>>>>>>> "PA Bear" <> wrote in message
>>>>>>> news:...
>>>>>>>> And is Automatic Updates telling you that you need to install
>>>>>>>> 908531
>>>>>>>> (again), Helen?
>>>>>>>>
>>>>>>>> It sounds like 908531 still hasn't installed properly. See this
>>>>>>>> page
>>>>>>>> of
>>>>>>>> MVP "JupiterJones" : http://www3.telus.net/dandemar/needagain.htm
>>>>>>>>
>>>>>>>> Afterwards, make sure Automatic Updates is enabled and properly
>>>>>>>> configured, please.
>>>>>>>>
>>>>>>>> How to configure and use Automatic Updates in WinXP:
>>>>>>>> http://support.microsoft.com/?kbid=306525
>>>>>>>> --
>>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>>>>>
>>>>>>>>
>>>>>>>> Helen Arnoldus wrote:
>>>>>>>>> Windows XP Home SP2 and I.E. 7.
>>>>>>>>>
>>>>>>>>> "PA Bear" <> wrote in message
>>>>>>>>> news:eC$...
>>>>>>>>>> Windows version?
>>>>>>>>>>
>>>>>>>>>> See http://www3.telus.net/dandemar/needagain.htm
>>>>>>>>>> --
>>>>>>>>>> Helen Arnoldus wrote:
>>>>>>>>>>> I keep getting messages to up Update KB908531. So far I
>>>>>>>>>>> installed
>>>>>>>>>>> it
>>>>>>>>>>> twice
>>>>>>>>>>> and now I'm getting a third notice to update it. Should I delete
>>>>>>>>>>> one
>>>>>>>>>>> of
>>>>>>>>>>> these? They do not show up in Add/Remove programs, but they do
>>>>>>>>>>> show
>>>>>>>>>>> up
>>>>>>>>>>> twice
>>>>>>>>>>> on the update site under review updates. Should I hide it?
>

This may have changed with a recent LiveUpdate but AFAIK no Norton
application is supported in IE7 yet, Helen.

NAV's "protections" might be interfering here. (Note that disabling NAV
does NOT disable the protections!)

[Here's something else about NAV that you may not be aware of:
http://bertk.mvps.org/html/symantecdoc1.html ]
--
~PA Bear

Helen Arnoldus wrote:
> I'm running NIS2007 and their firewall. I think I only have NIS running in
> the background. I did turn off email scanning though. I'll follow your
> instructions later and get back to you. I hope I find the problem soon.
>
> Thanks.
> Helen
>
> "PA Bear" <> wrote in message
> news:%...
>> [ X-post to WU newsgroup. This thread in archive:
>> http://snipurl.com/17pqi ]
>>
>> Helen, what "security" applications are installed and running in the
>> background (e.g., anti-virus, internet security suite, anti-spyware)? In
>> an earlier post to this newsgroup, you stated that you were running
>> Norton
>> Internet Security 2006: http://snipurl.com/17pqs.)
>>
>> If you're using a third-party firewall, what is it and what is its
>> version
>> (e.g., ZA Free or Pro 6.5.xxx)?
>>
>> These installations are logged in a file named "windowsupdate.log"
>> (usually C:\Windows\windowsupdate.log). Check that log for errors
>> associated with the install of these updates, Helen.
>>
>> How to read the Windowsupdate.log file:
>> http://support.microsoft.com/?kbid=902093
>>
>> Compare errors to those listed here:
>> http://inetexplorer.mvps.org/archive...date_codes.htm and/or go
>> to
>> http://windowsupdate.microsoft.com > click on Help and Support link in
>> left pane > Solve problems on your own.
>>
>> More assistance:
>>
>> => Customers in the U.S. and Canada can receive technical support from
>> Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge
>> for support calls that are associated with security updates.
>>
>> => International customers can receive support from their local Microsoft
>> subsidiaries. There is no charge for support that is associated with
>> security updates. For more information about how to contact Microsoft for
>> support issues, visit the International Support Web site.
>>
>> Windows Update-specific newsgroup:
>> news://msnews.microsoft.com/microsof....windowsupdate (I am
>> crossposting this reply to that newsgroup, Helen.)
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>
>>
>> Helen Arnoldus wrote:
>>> I take that back. This morning Update KB908531 was waiting to be
>>> downloaded
>>> and installed again which I did. I don't know how to stop this. I
>>> thought
>>> I
>>> had it solved, but I guess not. I'm waiting to see if the other KB921398
>>> shows up again. This is getting very frustrating.
>>>
>>> "Helen Arnoldus" <> wrote in message
>>> news:%...
>>>> I think I finally resolved the problem, but this is very odd. I went
>>>> back
>>>> to Windows Update and those 2 updates were still sitting there, but, as
>>>> I
>>>> mentioned before, there were 0 kb. and 0 min. for downloaing. But when
>>>> I
>>>> put my mouse pointer on the updates, a notice came up saying the
>>>> updates
>>>> weren't completely installed and to hit the install button to complete.
>>>> The
>>>> strange thing is they were both listed under Add/Remove programs
>>>> previously. I guess I didn't really have to uninstall KB908531 in the
>>>> first
>>>> place. These 2 updates haven't reappeared in a few hours plus I went up
>>>> to
>>>> the Windows Update site and they weren't there, so I guess everything
>>>> is
>>>> OK.
>>>>
>>>> "PA Bear" <> wrote in message
>>>> news:...
>>>>> Don't worry about what Windows Update is showing right now (but
>>>>> eventually I will need to know if you're referring to Windows Update
>>>>> website or Microsoft Update website, and if you're referring to what
>>>>> the
>>>>> website offers you to install or what's listed in Installation
>>>>> History).
>>>>>
>>>>> Start > Settings > Control Panel > Add/Remove Programs:
>>>>>
>>>>> => Is "Security Update for Windows XP (KB908531)" listed here?
>>>>>
>>>>> => Is "Security Update for Windows XP (KB921398)" listed here?
>>>>>
>>>>> I don't know why they're re-appearing, Helen.
>>>>> --
>>>>> ~Robear Dyer (PA Bear)
>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>>
>>>>>
>>>>> Helen Arnoldus wrote:
>>>>>> I did as you suggested and now I have KB908531 listed 4 times in my
>>>>>> update
>>>>>> history. Now it's happening to KB921398. I installed this update back
>>>>>> in
>>>>>> August. Why are these updates reappearing? The KB908531 was
>>>>>> originally
>>>>>> installed in April. The strange thing is after I reinstall these,
>>>>>> they
>>>>>> show
>>>>>> up again in Windows Update, but with 0kb and 0min. for downloading.
>>>>>> Should I
>>>>>> redo the KB921398 again?
>>>>>>
>>>>>> "PA Bear" <> wrote in message
>>>>>> news:%...
>>>>>>>> Am I doing the right thing?
>>>>>>>
>>>>>>> IMHO, no, you're not. See
>>>>>>> http://www3.telus.net/dandemar/needagain.htm
>>>>>>> and follow the recommendations:
>>>>>>>
>>>>>>> 1. Uninstall "Security Update for Windows XP (KB908531)" via
>>>>>>> Add/Remove
>>>>>>> Programs.
>>>>>>>
>>>>>>> 2. Download the update via
>>>>>>> http://www.microsoft.com/downloads/d...B-EA56341DB936,
>>>>>>> saving the download to your desktop for convenience.
>>>>>>>
>>>>>>> 3. Close all open applications then double-click on the saved
>>>>>>> download
>>>>>>> (WindowsXP-KB908531-v2-x86-ENU.exe) to install it. Follow all
>>>>>>> prompts.
>>>>>>> --
>>>>>>> ~PA Bear
>>>>>>>
>>>>>>>
>>>>>>> Helen Arnoldus wrote:
>>>>>>>> Yes, it's a security update. I now have it listed twice on My
>>>>>>>> Update
>>>>>>>> History
>>>>>>>> List. One source is Automatic Updates and the other is Windows
>>>>>>>> Update.
>>>>>>>> Now
>>>>>>>> when I get the message to install this update, it shows 0 kb. and 0
>>>>>>>> minutes.
>>>>>>>> I does show once under Windows Log. So it is installed. I decided
>>>>>>>> to
>>>>>>>> hide
>>>>>>>> this update since everytime it shows up as 0 kb. and 0 minutes to
>>>>>>>> install.
>>>>>>>> Am I doing the right thing?
>>>>>>>>
>>>>>>>> "PA Bear" <> wrote in message
>>>>>>>> news:...
>>>>>>>>> And is Automatic Updates telling you that you need to install
>>>>>>>>> 908531
>>>>>>>>> (again), Helen?
>>>>>>>>>
>>>>>>>>> It sounds like 908531 still hasn't installed properly. See this
>>>>>>>>> page
>>>>>>>>> of
>>>>>>>>> MVP "JupiterJones" : http://www3.telus.net/dandemar/needagain.htm
>>>>>>>>>
>>>>>>>>> Afterwards, make sure Automatic Updates is enabled and properly
>>>>>>>>> configured, please.
>>>>>>>>>
>>>>>>>>> How to configure and use Automatic Updates in WinXP:
>>>>>>>>> http://support.microsoft.com/?kbid=306525
>>>>>>>>> --
>>>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Helen Arnoldus wrote:
>>>>>>>>>> Windows XP Home SP2 and I.E. 7.
>>>>>>>>>>
>>>>>>>>>> "PA Bear" <> wrote in message
>>>>>>>>>> news:eC$...
>>>>>>>>>>> Windows version?
>>>>>>>>>>>
>>>>>>>>>>> See http://www3.telus.net/dandemar/needagain.htm
>>>>>>>>>>> --
>>>>>>>>>>> Helen Arnoldus wrote:
>>>>>>>>>>>> I keep getting messages to up Update KB908531. So far I
>>>>>>>>>>>> installed
>>>>>>>>>>>> it
>>>>>>>>>>>> twice
>>>>>>>>>>>> and now I'm getting a third notice to update it. Should I
>>>>>>>>>>>> delete
>>>>>>>>>>>> one
>>>>>>>>>>>> of
>>>>>>>>>>>> these? They do not show up in Add/Remove programs, but they do
>>>>>>>>>>>> show
>>>>>>>>>>>> up
>>>>>>>>>>>> twice
>>>>>>>>>>>> on the update site under review updates. Should I hide it?

Should I just keep downloading these updates when they appear or should I
"hide" them?

"PA Bear" <> wrote in message
news:...
> This may have changed with a recent LiveUpdate but AFAIK no Norton
> application is supported in IE7 yet, Helen.
>
> NAV's "protections" might be interfering here. (Note that disabling NAV
> does NOT disable the protections!)
>
> [Here's something else about NAV that you may not be aware of:
> http://bertk.mvps.org/html/symantecdoc1.html ]
> --
> ~PA Bear
>
> Helen Arnoldus wrote:
>> I'm running NIS2007 and their firewall. I think I only have NIS running
>> in
>> the background. I did turn off email scanning though. I'll follow your
>> instructions later and get back to you. I hope I find the problem soon.
>>
>> Thanks.
>> Helen
>>
>> "PA Bear" <> wrote in message
>> news:%...
>>> [ X-post to WU newsgroup. This thread in archive:
>>> http://snipurl.com/17pqi ]
>>>
>>> Helen, what "security" applications are installed and running in the
>>> background (e.g., anti-virus, internet security suite, anti-spyware)?
>>> In
>>> an earlier post to this newsgroup, you stated that you were running
>>> Norton
>>> Internet Security 2006: http://snipurl.com/17pqs.)
>>>
>>> If you're using a third-party firewall, what is it and what is its
>>> version
>>> (e.g., ZA Free or Pro 6.5.xxx)?
>>>
>>> These installations are logged in a file named "windowsupdate.log"
>>> (usually C:\Windows\windowsupdate.log). Check that log for errors
>>> associated with the install of these updates, Helen.
>>>
>>> How to read the Windowsupdate.log file:
>>> http://support.microsoft.com/?kbid=902093
>>>
>>> Compare errors to those listed here:
>>> http://inetexplorer.mvps.org/archive...date_codes.htm and/or go
>>> to
>>> http://windowsupdate.microsoft.com > click on Help and Support link in
>>> left pane > Solve problems on your own.
>>>
>>> More assistance:
>>>
>>> => Customers in the U.S. and Canada can receive technical support from
>>> Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge
>>> for support calls that are associated with security updates.
>>>
>>> => International customers can receive support from their local
>>> Microsoft
>>> subsidiaries. There is no charge for support that is associated with
>>> security updates. For more information about how to contact Microsoft
>>> for
>>> support issues, visit the International Support Web site.
>>>
>>> Windows Update-specific newsgroup:
>>> news://msnews.microsoft.com/microsof....windowsupdate (I am
>>> crossposting this reply to that newsgroup, Helen.)
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>
>>>
>>> Helen Arnoldus wrote:
>>>> I take that back. This morning Update KB908531 was waiting to be
>>>> downloaded
>>>> and installed again which I did. I don't know how to stop this. I
>>>> thought
>>>> I
>>>> had it solved, but I guess not. I'm waiting to see if the other
>>>> KB921398
>>>> shows up again. This is getting very frustrating.
>>>>
>>>> "Helen Arnoldus" <> wrote in message
>>>> news:%...
>>>>> I think I finally resolved the problem, but this is very odd. I went
>>>>> back
>>>>> to Windows Update and those 2 updates were still sitting there, but,
>>>>> as
>>>>> I
>>>>> mentioned before, there were 0 kb. and 0 min. for downloaing. But when
>>>>> I
>>>>> put my mouse pointer on the updates, a notice came up saying the
>>>>> updates
>>>>> weren't completely installed and to hit the install button to
>>>>> complete.
>>>>> The
>>>>> strange thing is they were both listed under Add/Remove programs
>>>>> previously. I guess I didn't really have to uninstall KB908531 in the
>>>>> first
>>>>> place. These 2 updates haven't reappeared in a few hours plus I went
>>>>> up
>>>>> to
>>>>> the Windows Update site and they weren't there, so I guess everything
>>>>> is
>>>>> OK.
>>>>>
>>>>> "PA Bear" <> wrote in message
>>>>> news:...
>>>>>> Don't worry about what Windows Update is showing right now (but
>>>>>> eventually I will need to know if you're referring to Windows Update
>>>>>> website or Microsoft Update website, and if you're referring to what
>>>>>> the
>>>>>> website offers you to install or what's listed in Installation
>>>>>> History).
>>>>>>
>>>>>> Start > Settings > Control Panel > Add/Remove Programs:
>>>>>>
>>>>>> => Is "Security Update for Windows XP (KB908531)" listed here?
>>>>>>
>>>>>> => Is "Security Update for Windows XP (KB921398)" listed here?
>>>>>>
>>>>>> I don't know why they're re-appearing, Helen.
>>>>>> --
>>>>>> ~Robear Dyer (PA Bear)
>>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>>>
>>>>>>
>>>>>> Helen Arnoldus wrote:
>>>>>>> I did as you suggested and now I have KB908531 listed 4 times in my
>>>>>>> update
>>>>>>> history. Now it's happening to KB921398. I installed this update
>>>>>>> back
>>>>>>> in
>>>>>>> August. Why are these updates reappearing? The KB908531 was
>>>>>>> originally
>>>>>>> installed in April. The strange thing is after I reinstall these,
>>>>>>> they
>>>>>>> show
>>>>>>> up again in Windows Update, but with 0kb and 0min. for downloading.
>>>>>>> Should I
>>>>>>> redo the KB921398 again?
>>>>>>>
>>>>>>> "PA Bear" <> wrote in message
>>>>>>> news:%...
>>>>>>>>> Am I doing the right thing?
>>>>>>>>
>>>>>>>> IMHO, no, you're not. See
>>>>>>>> http://www3.telus.net/dandemar/needagain.htm
>>>>>>>> and follow the recommendations:
>>>>>>>>
>>>>>>>> 1. Uninstall "Security Update for Windows XP (KB908531)" via
>>>>>>>> Add/Remove
>>>>>>>> Programs.
>>>>>>>>
>>>>>>>> 2. Download the update via
>>>>>>>> http://www.microsoft.com/downloads/d...B-EA56341DB936,
>>>>>>>> saving the download to your desktop for convenience.
>>>>>>>>
>>>>>>>> 3. Close all open applications then double-click on the saved
>>>>>>>> download
>>>>>>>> (WindowsXP-KB908531-v2-x86-ENU.exe) to install it. Follow all
>>>>>>>> prompts.
>>>>>>>> --
>>>>>>>> ~PA Bear
>>>>>>>>
>>>>>>>>
>>>>>>>> Helen Arnoldus wrote:
>>>>>>>>> Yes, it's a security update. I now have it listed twice on My
>>>>>>>>> Update
>>>>>>>>> History
>>>>>>>>> List. One source is Automatic Updates and the other is Windows
>>>>>>>>> Update.
>>>>>>>>> Now
>>>>>>>>> when I get the message to install this update, it shows 0 kb. and
>>>>>>>>> 0
>>>>>>>>> minutes.
>>>>>>>>> I does show once under Windows Log. So it is installed. I decided
>>>>>>>>> to
>>>>>>>>> hide
>>>>>>>>> this update since everytime it shows up as 0 kb. and 0 minutes to
>>>>>>>>> install.
>>>>>>>>> Am I doing the right thing?
>>>>>>>>>
>>>>>>>>> "PA Bear" <> wrote in message
>>>>>>>>> news:...
>>>>>>>>>> And is Automatic Updates telling you that you need to install
>>>>>>>>>> 908531
>>>>>>>>>> (again), Helen?
>>>>>>>>>>
>>>>>>>>>> It sounds like 908531 still hasn't installed properly. See this
>>>>>>>>>> page
>>>>>>>>>> of
>>>>>>>>>> MVP "JupiterJones" : http://www3.telus.net/dandemar/needagain.htm
>>>>>>>>>>
>>>>>>>>>> Afterwards, make sure Automatic Updates is enabled and properly
>>>>>>>>>> configured, please.
>>>>>>>>>>
>>>>>>>>>> How to configure and use Automatic Updates in WinXP:
>>>>>>>>>> http://support.microsoft.com/?kbid=306525
>>>>>>>>>> --
>>>>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Helen Arnoldus wrote:
>>>>>>>>>>> Windows XP Home SP2 and I.E. 7.
>>>>>>>>>>>
>>>>>>>>>>> "PA Bear" <> wrote in message
>>>>>>>>>>> news:eC$...
>>>>>>>>>>>> Windows version?
>>>>>>>>>>>>
>>>>>>>>>>>> See http://www3.telus.net/dandemar/needagain.htm
>>>>>>>>>>>> --
>>>>>>>>>>>> Helen Arnoldus wrote:
>>>>>>>>>>>>> I keep getting messages to up Update KB908531. So far I
>>>>>>>>>>>>> installed
>>>>>>>>>>>>> it
>>>>>>>>>>>>> twice
>>>>>>>>>>>>> and now I'm getting a third notice to update it. Should I
>>>>>>>>>>>>> delete
>>>>>>>>>>>>> one
>>>>>>>>>>>>> of
>>>>>>>>>>>>> these? They do not show up in Add/Remove programs, but they do
>>>>>>>>>>>>> show
>>>>>>>>>>>>> up
>>>>>>>>>>>>> twice
>>>>>>>>>>>>> on the update site under review updates. Should I hide it?
>

No, I wouldn't hide them, I'd find out what's wrong!

What does windowsupdate.log have to say about the repeated installs of these
updates? Any errors?

Have you contacted Product Support Services? Their support is free as long
as you don't ask any questions unrelated to installing Windows Updates. If
they ask for a credit card before they'll assist you, tell 'em you KNOW
support for Windows Update issues is free and demand to speak to a
supervisor or Level 2 Tech.
--
~PA Bear


Helen Arnoldus wrote:
> Should I just keep downloading these updates when they appear or should I
> "hide" them?
>
> "PA Bear" <> wrote in message
> news:...
>> This may have changed with a recent LiveUpdate but AFAIK no Norton
>> application is supported in IE7 yet, Helen.
>>
>> NAV's "protections" might be interfering here. (Note that disabling NAV
>> does NOT disable the protections!)
>>
>> [Here's something else about NAV that you may not be aware of:
>> http://bertk.mvps.org/html/symantecdoc1.html ]
>> --
>> ~PA Bear
>>
>> Helen Arnoldus wrote:
>>> I'm running NIS2007 and their firewall. I think I only have NIS running
>>> in
>>> the background. I did turn off email scanning though. I'll follow your
>>> instructions later and get back to you. I hope I find the problem soon.
>>>
>>> Thanks.
>>> Helen
>>>
>>> "PA Bear" <> wrote in message
>>> news:%...
>>>> [ X-post to WU newsgroup. This thread in archive:
>>>> http://snipurl.com/17pqi ]
>>>>
>>>> Helen, what "security" applications are installed and running in the
>>>> background (e.g., anti-virus, internet security suite, anti-spyware)?
>>>> In
>>>> an earlier post to this newsgroup, you stated that you were running
>>>> Norton
>>>> Internet Security 2006: http://snipurl.com/17pqs.)
>>>>
>>>> If you're using a third-party firewall, what is it and what is its
>>>> version
>>>> (e.g., ZA Free or Pro 6.5.xxx)?
>>>>
>>>> These installations are logged in a file named "windowsupdate.log"
>>>> (usually C:\Windows\windowsupdate.log). Check that log for errors
>>>> associated with the install of these updates, Helen.
>>>>
>>>> How to read the Windowsupdate.log file:
>>>> http://support.microsoft.com/?kbid=902093
>>>>
>>>> Compare errors to those listed here:
>>>> http://inetexplorer.mvps.org/archive...date_codes.htm and/or go
>>>> to
>>>> http://windowsupdate.microsoft.com > click on Help and Support link in
>>>> left pane > Solve problems on your own.
>>>>
>>>> More assistance:
>>>>
>>>> => Customers in the U.S. and Canada can receive technical support from
>>>> Microsoft Product Support Services at 1-866-PCSAFETY. There is no
>>>> charge
>>>> for support calls that are associated with security updates.
>>>>
>>>> => International customers can receive support from their local
>>>> Microsoft
>>>> subsidiaries. There is no charge for support that is associated with
>>>> security updates. For more information about how to contact Microsoft
>>>> for
>>>> support issues, visit the International Support Web site.
>>>>
>>>> Windows Update-specific newsgroup:
>>>> news://msnews.microsoft.com/microsof....windowsupdate (I am
>>>> crossposting this reply to that newsgroup, Helen.)
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>
>>>>
>>>> Helen Arnoldus wrote:
>>>>> I take that back. This morning Update KB908531 was waiting to be
>>>>> downloaded
>>>>> and installed again which I did. I don't know how to stop this. I
>>>>> thought
>>>>> I
>>>>> had it solved, but I guess not. I'm waiting to see if the other
>>>>> KB921398
>>>>> shows up again. This is getting very frustrating.
>>>>>
>>>>> "Helen Arnoldus" <> wrote in message
>>>>> news:%...
>>>>>> I think I finally resolved the problem, but this is very odd. I went
>>>>>> back
>>>>>> to Windows Update and those 2 updates were still sitting there, but,
>>>>>> as
>>>>>> I
>>>>>> mentioned before, there were 0 kb. and 0 min. for downloaing. But
>>>>>> when
>>>>>> I
>>>>>> put my mouse pointer on the updates, a notice came up saying the
>>>>>> updates
>>>>>> weren't completely installed and to hit the install button to
>>>>>> complete.
>>>>>> The
>>>>>> strange thing is they were both listed under Add/Remove programs
>>>>>> previously. I guess I didn't really have to uninstall KB908531 in the
>>>>>> first
>>>>>> place. These 2 updates haven't reappeared in a few hours plus I went
>>>>>> up
>>>>>> to
>>>>>> the Windows Update site and they weren't there, so I guess everything
>>>>>> is
>>>>>> OK.
>>>>>>
>>>>>> "PA Bear" <> wrote in message
>>>>>> news:...
>>>>>>> Don't worry about what Windows Update is showing right now (but
>>>>>>> eventually I will need to know if you're referring to Windows Update
>>>>>>> website or Microsoft Update website, and if you're referring to what
>>>>>>> the
>>>>>>> website offers you to install or what's listed in Installation
>>>>>>> History).
>>>>>>>
>>>>>>> Start > Settings > Control Panel > Add/Remove Programs:
>>>>>>>
>>>>>>> => Is "Security Update for Windows XP (KB908531)" listed here?
>>>>>>>
>>>>>>> => Is "Security Update for Windows XP (KB921398)" listed here?
>>>>>>>
>>>>>>> I don't know why they're re-appearing, Helen.
>>>>>>> --
>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>>>>
>>>>>>>
>>>>>>> Helen Arnoldus wrote:
>>>>>>>> I did as you suggested and now I have KB908531 listed 4 times in my
>>>>>>>> update
>>>>>>>> history. Now it's happening to KB921398. I installed this update
>>>>>>>> back
>>>>>>>> in
>>>>>>>> August. Why are these updates reappearing? The KB908531 was
>>>>>>>> originally
>>>>>>>> installed in April. The strange thing is after I reinstall these,
>>>>>>>> they
>>>>>>>> show
>>>>>>>> up again in Windows Update, but with 0kb and 0min. for downloading.
>>>>>>>> Should I
>>>>>>>> redo the KB921398 again?
>>>>>>>>
>>>>>>>> "PA Bear" <> wrote in message
>>>>>>>> news:%...
>>>>>>>>>> Am I doing the right thing?
>>>>>>>>>
>>>>>>>>> IMHO, no, you're not. See
>>>>>>>>> http://www3.telus.net/dandemar/needagain.htm
>>>>>>>>> and follow the recommendations:
>>>>>>>>>
>>>>>>>>> 1. Uninstall "Security Update for Windows XP (KB908531)" via
>>>>>>>>> Add/Remove
>>>>>>>>> Programs.
>>>>>>>>>
>>>>>>>>> 2. Download the update via
>>>>>>>>> http://www.microsoft.com/downloads/d...B-EA56341DB936,
>>>>>>>>> saving the download to your desktop for convenience.
>>>>>>>>>
>>>>>>>>> 3. Close all open applications then double-click on the saved
>>>>>>>>> download
>>>>>>>>> (WindowsXP-KB908531-v2-x86-ENU.exe) to install it. Follow all
>>>>>>>>> prompts.
>>>>>>>>> --
>>>>>>>>> ~PA Bear
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Helen Arnoldus wrote:
>>>>>>>>>> Yes, it's a security update. I now have it listed twice on My
>>>>>>>>>> Update
>>>>>>>>>> History
>>>>>>>>>> List. One source is Automatic Updates and the other is Windows
>>>>>>>>>> Update.
>>>>>>>>>> Now
>>>>>>>>>> when I get the message to install this update, it shows 0 kb. and
>>>>>>>>>> 0
>>>>>>>>>> minutes.
>>>>>>>>>> I does show once under Windows Log. So it is installed. I decided
>>>>>>>>>> to
>>>>>>>>>> hide
>>>>>>>>>> this update since everytime it shows up as 0 kb. and 0 minutes to
>>>>>>>>>> install.
>>>>>>>>>> Am I doing the right thing?
>>>>>>>>>>
>>>>>>>>>> "PA Bear" <> wrote in message
>>>>>>>>>> news:...
>>>>>>>>>>> And is Automatic Updates telling you that you need to install
>>>>>>>>>>> 908531
>>>>>>>>>>> (again), Helen?
>>>>>>>>>>>
>>>>>>>>>>> It sounds like 908531 still hasn't installed properly. See this
>>>>>>>>>>> page
>>>>>>>>>>> of
>>>>>>>>>>> MVP "JupiterJones" :
>>>>>>>>>>> http://www3.telus.net/dandemar/needagain.htm
>>>>>>>>>>>
>>>>>>>>>>> Afterwards, make sure Automatic Updates is enabled and properly
>>>>>>>>>>> configured, please.
>>>>>>>>>>>
>>>>>>>>>>> How to configure and use Automatic Updates in WinXP:
>>>>>>>>>>> http://support.microsoft.com/?kbid=306525
>>>>>>>>>>> --
>>>>>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Helen Arnoldus wrote:
>>>>>>>>>>>> Windows XP Home SP2 and I.E. 7.
>>>>>>>>>>>>
>>>>>>>>>>>> "PA Bear" <> wrote in message
>>>>>>>>>>>> news:eC$...
>>>>>>>>>>>>> Windows version?
>>>>>>>>>>>>>
>>>>>>>>>>>>> See http://www3.telus.net/dandemar/needagain.htm
>>>>>>>>>>>>> --
>>>>>>>>>>>>> Helen Arnoldus wrote:
>>>>>>>>>>>>>> I keep getting messages to up Update KB908531. So far I
>>>>>>>>>>>>>> installed
>>>>>>>>>>>>>> it
>>>>>>>>>>>>>> twice
>>>>>>>>>>>>>> and now I'm getting a third notice to update it. Should I
>>>>>>>>>>>>>> delete
>>>>>>>>>>>>>> one
>>>>>>>>>>>>>> of
>>>>>>>>>>>>>> these? They do not show up in Add/Remove programs, but they
>>>>>>>>>>>>>> do
>>>>>>>>>>>>>> show
>>>>>>>>>>>>>> up
>>>>>>>>>>>>>> twice
>>>>>>>>>>>>>> on the update site under review updates. Should I hide it?

I opened windowsupdate.log, but I really don't know what to look for. I
didn't see any errors. I did see that the 2 updates were installed
successfully. When I went into C:\Windows and to KB890531 and KB921398.logs,
I found some errors. In Aug. 921398 "setup encountered an error: The
update.ver file is not correct". "KB921398 installation did not complete".
Apr. 15, Apr. 25 & 1/16/2007 - KB908531 "setup encountered an error: The
update.ver file is not correct". Apr. 25 "KB908531 installation did not
complete". I went into a few other KB logs and some of them also had these
same messages and these updates appear to be OK. So I don't know if this
means anything. I really don't know how to read these logs.

"PA Bear" <> wrote in message
news:...
> No, I wouldn't hide them, I'd find out what's wrong!
>
> What does windowsupdate.log have to say about the repeated installs of
> these updates? Any errors?
>
> Have you contacted Product Support Services? Their support is free as
> long as you don't ask any questions unrelated to installing Windows
> Updates. If they ask for a credit card before they'll assist you, tell
> 'em you KNOW support for Windows Update issues is free and demand to speak
> to a supervisor or Level 2 Tech.
> --
> ~PA Bear
>
>
> Helen Arnoldus wrote:
>> Should I just keep downloading these updates when they appear or should I
>> "hide" them?
>>
>> "PA Bear" <> wrote in message
>> news:...
>>> This may have changed with a recent LiveUpdate but AFAIK no Norton
>>> application is supported in IE7 yet, Helen.
>>>
>>> NAV's "protections" might be interfering here. (Note that disabling NAV
>>> does NOT disable the protections!)
>>>
>>> [Here's something else about NAV that you may not be aware of:
>>> http://bertk.mvps.org/html/symantecdoc1.html ]
>>> --
>>> ~PA Bear
>>>
>>> Helen Arnoldus wrote:
>>>> I'm running NIS2007 and their firewall. I think I only have NIS running
>>>> in
>>>> the background. I did turn off email scanning though. I'll follow your
>>>> instructions later and get back to you. I hope I find the problem soon.
>>>>
>>>> Thanks.
>>>> Helen
>>>>
>>>> "PA Bear" <> wrote in message
>>>> news:%...
>>>>> [ X-post to WU newsgroup. This thread in archive:
>>>>> http://snipurl.com/17pqi ]
>>>>>
>>>>> Helen, what "security" applications are installed and running in the
>>>>> background (e.g., anti-virus, internet security suite, anti-spyware)?
>>>>> In
>>>>> an earlier post to this newsgroup, you stated that you were running
>>>>> Norton
>>>>> Internet Security 2006: http://snipurl.com/17pqs.)
>>>>>
>>>>> If you're using a third-party firewall, what is it and what is its
>>>>> version
>>>>> (e.g., ZA Free or Pro 6.5.xxx)?
>>>>>
>>>>> These installations are logged in a file named "windowsupdate.log"
>>>>> (usually C:\Windows\windowsupdate.log). Check that log for errors
>>>>> associated with the install of these updates, Helen.
>>>>>
>>>>> How to read the Windowsupdate.log file:
>>>>> http://support.microsoft.com/?kbid=902093
>>>>>
>>>>> Compare errors to those listed here:
>>>>> http://inetexplorer.mvps.org/archive...date_codes.htm and/or
>>>>> go
>>>>> to
>>>>> http://windowsupdate.microsoft.com > click on Help and Support link in
>>>>> left pane > Solve problems on your own.
>>>>>
>>>>> More assistance:
>>>>>
>>>>> => Customers in the U.S. and Canada can receive technical support from
>>>>> Microsoft Product Support Services at 1-866-PCSAFETY. There is no
>>>>> charge
>>>>> for support calls that are associated with security updates.
>>>>>
>>>>> => International customers can receive support from their local
>>>>> Microsoft
>>>>> subsidiaries. There is no charge for support that is associated with
>>>>> security updates. For more information about how to contact Microsoft
>>>>> for
>>>>> support issues, visit the International Support Web site.
>>>>>
>>>>> Windows Update-specific newsgroup:
>>>>> news://msnews.microsoft.com/microsof....windowsupdate (I am
>>>>> crossposting this reply to that newsgroup, Helen.)
>>>>> --
>>>>> ~Robear Dyer (PA Bear)
>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>>
>>>>>
>>>>> Helen Arnoldus wrote:
>>>>>> I take that back. This morning Update KB908531 was waiting to be
>>>>>> downloaded
>>>>>> and installed again which I did. I don't know how to stop this. I
>>>>>> thought
>>>>>> I
>>>>>> had it solved, but I guess not. I'm waiting to see if the other
>>>>>> KB921398
>>>>>> shows up again. This is getting very frustrating.
>>>>>>
>>>>>> "Helen Arnoldus" <> wrote in message
>>>>>> news:%...
>>>>>>> I think I finally resolved the problem, but this is very odd. I went
>>>>>>> back
>>>>>>> to Windows Update and those 2 updates were still sitting there, but,
>>>>>>> as
>>>>>>> I
>>>>>>> mentioned before, there were 0 kb. and 0 min. for downloaing. But
>>>>>>> when
>>>>>>> I
>>>>>>> put my mouse pointer on the updates, a notice came up saying the
>>>>>>> updates
>>>>>>> weren't completely installed and to hit the install button to
>>>>>>> complete.
>>>>>>> The
>>>>>>> strange thing is they were both listed under Add/Remove programs
>>>>>>> previously. I guess I didn't really have to uninstall KB908531 in
>>>>>>> the
>>>>>>> first
>>>>>>> place. These 2 updates haven't reappeared in a few hours plus I went
>>>>>>> up
>>>>>>> to
>>>>>>> the Windows Update site and they weren't there, so I guess
>>>>>>> everything
>>>>>>> is
>>>>>>> OK.
>>>>>>>
>>>>>>> "PA Bear" <> wrote in message
>>>>>>> news:...
>>>>>>>> Don't worry about what Windows Update is showing right now (but
>>>>>>>> eventually I will need to know if you're referring to Windows
>>>>>>>> Update
>>>>>>>> website or Microsoft Update website, and if you're referring to
>>>>>>>> what
>>>>>>>> the
>>>>>>>> website offers you to install or what's listed in Installation
>>>>>>>> History).
>>>>>>>>
>>>>>>>> Start > Settings > Control Panel > Add/Remove Programs:
>>>>>>>>
>>>>>>>> => Is "Security Update for Windows XP (KB908531)" listed here?
>>>>>>>>
>>>>>>>> => Is "Security Update for Windows XP (KB921398)" listed here?
>>>>>>>>
>>>>>>>> I don't know why they're re-appearing, Helen.
>>>>>>>> --
>>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>>>>>
>>>>>>>>
>>>>>>>> Helen Arnoldus wrote:
>>>>>>>>> I did as you suggested and now I have KB908531 listed 4 times in
>>>>>>>>> my
>>>>>>>>> update
>>>>>>>>> history. Now it's happening to KB921398. I installed this update
>>>>>>>>> back
>>>>>>>>> in
>>>>>>>>> August. Why are these updates reappearing? The KB908531 was
>>>>>>>>> originally
>>>>>>>>> installed in April. The strange thing is after I reinstall these,
>>>>>>>>> they
>>>>>>>>> show
>>>>>>>>> up again in Windows Update, but with 0kb and 0min. for
>>>>>>>>> downloading.
>>>>>>>>> Should I
>>>>>>>>> redo the KB921398 again?
>>>>>>>>>
>>>>>>>>> "PA Bear" <> wrote in message
>>>>>>>>> news:%...
>>>>>>>>>>> Am I doing the right thing?
>>>>>>>>>>
>>>>>>>>>> IMHO, no, you're not. See
>>>>>>>>>> http://www3.telus.net/dandemar/needagain.htm
>>>>>>>>>> and follow the recommendations:
>>>>>>>>>>
>>>>>>>>>> 1. Uninstall "Security Update for Windows XP (KB908531)" via
>>>>>>>>>> Add/Remove
>>>>>>>>>> Programs.
>>>>>>>>>>
>>>>>>>>>> 2. Download the update via
>>>>>>>>>> http://www.microsoft.com/downloads/d...B-EA56341DB936,
>>>>>>>>>> saving the download to your desktop for convenience.
>>>>>>>>>>
>>>>>>>>>> 3. Close all open applications then double-click on the saved
>>>>>>>>>> download
>>>>>>>>>> (WindowsXP-KB908531-v2-x86-ENU.exe) to install it. Follow all
>>>>>>>>>> prompts.
>>>>>>>>>> --
>>>>>>>>>> ~PA Bear
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Helen Arnoldus wrote:
>>>>>>>>>>> Yes, it's a security update. I now have it listed twice on My
>>>>>>>>>>> Update
>>>>>>>>>>> History
>>>>>>>>>>> List. One source is Automatic Updates and the other is Windows
>>>>>>>>>>> Update.
>>>>>>>>>>> Now
>>>>>>>>>>> when I get the message to install this update, it shows 0 kb.
>>>>>>>>>>> and
>>>>>>>>>>> 0
>>>>>>>>>>> minutes.
>>>>>>>>>>> I does show once under Windows Log. So it is installed. I
>>>>>>>>>>> decided
>>>>>>>>>>> to
>>>>>>>>>>> hide
>>>>>>>>>>> this update since everytime it shows up as 0 kb. and 0 minutes
>>>>>>>>>>> to
>>>>>>>>>>> install.
>>>>>>>>>>> Am I doing the right thing?
>>>>>>>>>>>
>>>>>>>>>>> "PA Bear" <> wrote in message
>>>>>>>>>>> news:...
>>>>>>>>>>>> And is Automatic Updates telling you that you need to install
>>>>>>>>>>>> 908531
>>>>>>>>>>>> (again), Helen?
>>>>>>>>>>>>
>>>>>>>>>>>> It sounds like 908531 still hasn't installed properly. See
>>>>>>>>>>>> this
>>>>>>>>>>>> page
>>>>>>>>>>>> of
>>>>>>>>>>>> MVP "JupiterJones" :
>>>>>>>>>>>> http://www3.telus.net/dandemar/needagain.htm
>>>>>>>>>>>>
>>>>>>>>>>>> Afterwards, make sure Automatic Updates is enabled and properly
>>>>>>>>>>>> configured, please.
>>>>>>>>>>>>
>>>>>>>>>>>> How to configure and use Automatic Updates in WinXP:
>>>>>>>>>>>> http://support.microsoft.com/?kbid=306525
>>>>>>>>>>>> --
>>>>>>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>>>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Helen Arnoldus wrote:
>>>>>>>>>>>>> Windows XP Home SP2 and I.E. 7.
>>>>>>>>>>>>>
>>>>>>>>>>>>> "PA Bear" <> wrote in message
>>>>>>>>>>>>> news:eC$...
>>>>>>>>>>>>>> Windows version?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> See http://www3.telus.net/dandemar/needagain.htm
>>>>>>>>>>>>>> --
>>>>>>>>>>>>>> Helen Arnoldus wrote:
>>>>>>>>>>>>>>> I keep getting messages to up Update KB908531. So far I
>>>>>>>>>>>>>>> installed
>>>>>>>>>>>>>>> it
>>>>>>>>>>>>>>> twice
>>>>>>>>>>>>>>> and now I'm getting a third notice to update it. Should I
>>>>>>>>>>>>>>> delete
>>>>>>>>>>>>>>> one
>>>>>>>>>>>>>>> of
>>>>>>>>>>>>>>> these? They do not show up in Add/Remove programs, but they
>>>>>>>>>>>>>>> do
>>>>>>>>>>>>>>> show
>>>>>>>>>>>>>>> up
>>>>>>>>>>>>>>> twice
>>>>>>>>>>>>>>> on the update site under review updates. Should I hide it?
>

Earlier tonight I posted on the MS Discussions in Windows Update site and
found my posts to you. I wasn't aware the same posts appeared on that site
too. I noticed on those discussions, other people are having the same
problem but with different updates. I'm glad it's not only me, but would
like to have this fixed like everyone else.

"PA Bear" <> wrote in message
news:...
> No, I wouldn't hide them, I'd find out what's wrong!
>
> What does windowsupdate.log have to say about the repeated installs of
> these updates? Any errors?
>
> Have you contacted Product Support Services? Their support is free as
> long as you don't ask any questions unrelated to installing Windows
> Updates. If they ask for a credit card before they'll assist you, tell
> 'em you KNOW support for Windows Update issues is free and demand to speak
> to a supervisor or Level 2 Tech.
> --
> ~PA Bear
>
>
> Helen Arnoldus wrote:
>> Should I just keep downloading these updates when they appear or should I
>> "hide" them?
>>
>> "PA Bear" <> wrote in message
>> news:...
>>> This may have changed with a recent LiveUpdate but AFAIK no Norton
>>> application is supported in IE7 yet, Helen.
>>>
>>> NAV's "protections" might be interfering here. (Note that disabling NAV
>>> does NOT disable the protections!)
>>>
>>> [Here's something else about NAV that you may not be aware of:
>>> http://bertk.mvps.org/html/symantecdoc1.html ]
>>> --
>>> ~PA Bear
>>>
>>> Helen Arnoldus wrote:
>>>> I'm running NIS2007 and their firewall. I think I only have NIS running
>>>> in
>>>> the background. I did turn off email scanning though. I'll follow your
>>>> instructions later and get back to you. I hope I find the problem soon.
>>>>
>>>> Thanks.
>>>> Helen
>>>>
>>>> "PA Bear" <> wrote in message
>>>> news:%...
>>>>> [ X-post to WU newsgroup. This thread in archive:
>>>>> http://snipurl.com/17pqi ]
>>>>>
>>>>> Helen, what "security" applications are installed and running in the
>>>>> background (e.g., anti-virus, internet security suite, anti-spyware)?
>>>>> In
>>>>> an earlier post to this newsgroup, you stated that you were running
>>>>> Norton
>>>>> Internet Security 2006: http://snipurl.com/17pqs.)
>>>>>
>>>>> If you're using a third-party firewall, what is it and what is its
>>>>> version
>>>>> (e.g., ZA Free or Pro 6.5.xxx)?
>>>>>
>>>>> These installations are logged in a file named "windowsupdate.log"
>>>>> (usually C:\Windows\windowsupdate.log). Check that log for errors
>>>>> associated with the install of these updates, Helen.
>>>>>
>>>>> How to read the Windowsupdate.log file:
>>>>> http://support.microsoft.com/?kbid=902093
>>>>>
>>>>> Compare errors to those listed here:
>>>>> http://inetexplorer.mvps.org/archive...date_codes.htm and/or
>>>>> go
>>>>> to
>>>>> http://windowsupdate.microsoft.com > click on Help and Support link in
>>>>> left pane > Solve problems on your own.
>>>>>
>>>>> More assistance:
>>>>>
>>>>> => Customers in the U.S. and Canada can receive technical support from
>>>>> Microsoft Product Support Services at 1-866-PCSAFETY. There is no
>>>>> charge
>>>>> for support calls that are associated with security updates.
>>>>>
>>>>> => International customers can receive support from their local
>>>>> Microsoft
>>>>> subsidiaries. There is no charge for support that is associated with
>>>>> security updates. For more information about how to contact Microsoft
>>>>> for
>>>>> support issues, visit the International Support Web site.
>>>>>
>>>>> Windows Update-specific newsgroup:
>>>>> news://msnews.microsoft.com/microsof....windowsupdate (I am
>>>>> crossposting this reply to that newsgroup, Helen.)
>>>>> --
>>>>> ~Robear Dyer (PA Bear)
>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>>
>>>>>
>>>>> Helen Arnoldus wrote:
>>>>>> I take that back. This morning Update KB908531 was waiting to be
>>>>>> downloaded
>>>>>> and installed again which I did. I don't know how to stop this. I
>>>>>> thought
>>>>>> I
>>>>>> had it solved, but I guess not. I'm waiting to see if the other
>>>>>> KB921398
>>>>>> shows up again. This is getting very frustrating.
>>>>>>
>>>>>> "Helen Arnoldus" <> wrote in message
>>>>>> news:%...
>>>>>>> I think I finally resolved the problem, but this is very odd. I went
>>>>>>> back
>>>>>>> to Windows Update and those 2 updates were still sitting there, but,
>>>>>>> as
>>>>>>> I
>>>>>>> mentioned before, there were 0 kb. and 0 min. for downloaing. But
>>>>>>> when
>>>>>>> I
>>>>>>> put my mouse pointer on the updates, a notice came up saying the
>>>>>>> updates
>>>>>>> weren't completely installed and to hit the install button to
>>>>>>> complete.
>>>>>>> The
>>>>>>> strange thing is they were both listed under Add/Remove programs
>>>>>>> previously. I guess I didn't really have to uninstall KB908531 in
>>>>>>> the
>>>>>>> first
>>>>>>> place. These 2 updates haven't reappeared in a few hours plus I went
>>>>>>> up
>>>>>>> to
>>>>>>> the Windows Update site and they weren't there, so I guess
>>>>>>> everything
>>>>>>> is
>>>>>>> OK.
>>>>>>>
>>>>>>> "PA Bear" <> wrote in message
>>>>>>> news:...
>>>>>>>> Don't worry about what Windows Update is showing right now (but
>>>>>>>> eventually I will need to know if you're referring to Windows
>>>>>>>> Update
>>>>>>>> website or Microsoft Update website, and if you're referring to
>>>>>>>> what
>>>>>>>> the
>>>>>>>> website offers you to install or what's listed in Installation
>>>>>>>> History).
>>>>>>>>
>>>>>>>> Start > Settings > Control Panel > Add/Remove Programs:
>>>>>>>>
>>>>>>>> => Is "Security Update for Windows XP (KB908531)" listed here?
>>>>>>>>
>>>>>>>> => Is "Security Update for Windows XP (KB921398)" listed here?
>>>>>>>>
>>>>>>>> I don't know why they're re-appearing, Helen.
>>>>>>>> --
>>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>>>>>
>>>>>>>>
>>>>>>>> Helen Arnoldus wrote:
>>>>>>>>> I did as you suggested and now I have KB908531 listed 4 times in
>>>>>>>>> my
>>>>>>>>> update
>>>>>>>>> history. Now it's happening to KB921398. I installed this update
>>>>>>>>> back
>>>>>>>>> in
>>>>>>>>> August. Why are these updates reappearing? The KB908531 was
>>>>>>>>> originally
>>>>>>>>> installed in April. The strange thing is after I reinstall these,
>>>>>>>>> they
>>>>>>>>> show
>>>>>>>>> up again in Windows Update, but with 0kb and 0min. for
>>>>>>>>> downloading.
>>>>>>>>> Should I
>>>>>>>>> redo the KB921398 again?
>>>>>>>>>
>>>>>>>>> "PA Bear" <> wrote in message
>>>>>>>>> news:%...
>>>>>>>>>>> Am I doing the right thing?
>>>>>>>>>>
>>>>>>>>>> IMHO, no, you're not. See
>>>>>>>>>> http://www3.telus.net/dandemar/needagain.htm
>>>>>>>>>> and follow the recommendations:
>>>>>>>>>>
>>>>>>>>>> 1. Uninstall "Security Update for Windows XP (KB908531)" via
>>>>>>>>>> Add/Remove
>>>>>>>>>> Programs.
>>>>>>>>>>
>>>>>>>>>> 2. Download the update via
>>>>>>>>>> http://www.microsoft.com/downloads/d...B-EA56341DB936,
>>>>>>>>>> saving the download to your desktop for convenience.
>>>>>>>>>>
>>>>>>>>>> 3. Close all open applications then double-click on the saved
>>>>>>>>>> download
>>>>>>>>>> (WindowsXP-KB908531-v2-x86-ENU.exe) to install it. Follow all
>>>>>>>>>> prompts.
>>>>>>>>>> --
>>>>>>>>>> ~PA Bear
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Helen Arnoldus wrote:
>>>>>>>>>>> Yes, it's a security update. I now have it listed twice on My
>>>>>>>>>>> Update
>>>>>>>>>>> History
>>>>>>>>>>> List. One source is Automatic Updates and the other is Windows
>>>>>>>>>>> Update.
>>>>>>>>>>> Now
>>>>>>>>>>> when I get the message to install this update, it shows 0 kb.
>>>>>>>>>>> and
>>>>>>>>>>> 0
>>>>>>>>>>> minutes.
>>>>>>>>>>> I does show once under Windows Log. So it is installed. I
>>>>>>>>>>> decided
>>>>>>>>>>> to
>>>>>>>>>>> hide
>>>>>>>>>>> this update since everytime it shows up as 0 kb. and 0 minutes
>>>>>>>>>>> to
>>>>>>>>>>> install.
>>>>>>>>>>> Am I doing the right thing?
>>>>>>>>>>>
>>>>>>>>>>> "PA Bear" <> wrote in message
>>>>>>>>>>> news:...
>>>>>>>>>>>> And is Automatic Updates telling you that you need to install
>>>>>>>>>>>> 908531
>>>>>>>>>>>> (again), Helen?
>>>>>>>>>>>>
>>>>>>>>>>>> It sounds like 908531 still hasn't installed properly. See
>>>>>>>>>>>> this
>>>>>>>>>>>> page
>>>>>>>>>>>> of
>>>>>>>>>>>> MVP "JupiterJones" :
>>>>>>>>>>>> http://www3.telus.net/dandemar/needagain.htm
>>>>>>>>>>>>
>>>>>>>>>>>> Afterwards, make sure Automatic Updates is enabled and properly
>>>>>>>>>>>> configured, please.
>>>>>>>>>>>>
>>>>>>>>>>>> How to configure and use Automatic Updates in WinXP:
>>>>>>>>>>>> http://support.microsoft.com/?kbid=306525
>>>>>>>>>>>> --
>>>>>>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>>>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Helen Arnoldus wrote:
>>>>>>>>>>>>> Windows XP Home SP2 and I.E. 7.
>>>>>>>>>>>>>
>>>>>>>>>>>>> "PA Bear" <> wrote in message
>>>>>>>>>>>>> news:eC$...
>>>>>>>>>>>>>> Windows version?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> See http://www3.telus.net/dandemar/needagain.htm
>>>>>>>>>>>>>> --
>>>>>>>>>>>>>> Helen Arnoldus wrote:
>>>>>>>>>>>>>>> I keep getting messages to up Update KB908531. So far I
>>>>>>>>>>>>>>> installed
>>>>>>>>>>>>>>> it
>>>>>>>>>>>>>>> twice
>>>>>>>>>>>>>>> and now I'm getting a third notice to update it. Should I
>>>>>>>>>>>>>>> delete
>>>>>>>>>>>>>>> one
>>>>>>>>>>>>>>> of
>>>>>>>>>>>>>>> these? They do not show up in Add/Remove programs, but they
>>>>>>>>>>>>>>> do
>>>>>>>>>>>>>>> show
>>>>>>>>>>>>>>> up
>>>>>>>>>>>>>>> twice
>>>>>>>>>>>>>>> on the update site under review updates. Should I hide it?
>

"Helen Arnoldus" <> wrote in message
news:
....
> Should I just keep downloading these updates when they appear
> or should I "hide" them?


What do you want to do?

Try some diagnosis?

http://www.microsoft.com/technet/sec.../ms06-015.mspx

Take the list of modules in the Security Bulletin and see if they are still
the ones which you have in your System32 and DllCache directories.
Check the size and timestamp as well as the version (in order to check
if you are getting the SP2GDR or the SP2QFE versions).

Or use the MBSA to see what it thinks. Details in the section of the
bulletin titled: Verifying that the update has been applied.
Hint: expand the sections
[-] Security Update Information
[-] Windows XP (all versions)


Also, if you are going to reinstall it manually again you could try adding
the /verbose switch to the command line and then looking at the resulting
logs.


Good luck

Robert Aldwinckle
---

Helen, did you take a look at?...

How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093

Have you called PSS yet?
--
~PA Bear

Helen Arnoldus wrote:
> I opened windowsupdate.log, but I really don't know what to look for. I
> didn't see any errors. I did see that the 2 updates were installed
> successfully. When I went into C:\Windows and to KB890531 and
> KB921398.logs,
> I found some errors. In Aug. 921398 "setup encountered an error: The
> update.ver file is not correct". "KB921398 installation did not complete".
> Apr. 15, Apr. 25 & 1/16/2007 - KB908531 "setup encountered an error: The
> update.ver file is not correct". Apr. 25 "KB908531 installation did not
> complete". I went into a few other KB logs and some of them also had
> these
> same messages and these updates appear to be OK. So I don't know if this
> means anything. I really don't know how to read these logs.
>
> "PA Bear" <> wrote in message
> news:...
>> No, I wouldn't hide them, I'd find out what's wrong!
>>
>> What does windowsupdate.log have to say about the repeated installs of
>> these updates? Any errors?
>>
>> Have you contacted Product Support Services? Their support is free as
>> long as you don't ask any questions unrelated to installing Windows
>> Updates. If they ask for a credit card before they'll assist you, tell
>> 'em you KNOW support for Windows Update issues is free and demand to
>> speak
>> to a supervisor or Level 2 Tech.
>> --
>> ~PA Bear
>>
>>
>> Helen Arnoldus wrote:
>>> Should I just keep downloading these updates when they appear or should
>>> I
>>> "hide" them?
>>>
>>> "PA Bear" <> wrote in message
>>> news:...
>>>> This may have changed with a recent LiveUpdate but AFAIK no Norton
>>>> application is supported in IE7 yet, Helen.
>>>>
>>>> NAV's "protections" might be interfering here. (Note that disabling
>>>> NAV
>>>> does NOT disable the protections!)
>>>>
>>>> [Here's something else about NAV that you may not be aware of:
>>>> http://bertk.mvps.org/html/symantecdoc1.html ]
>>>> --
>>>> ~PA Bear
>>>>
>>>> Helen Arnoldus wrote:
>>>>> I'm running NIS2007 and their firewall. I think I only have NIS
>>>>> running
>>>>> in
>>>>> the background. I did turn off email scanning though. I'll follow your
>>>>> instructions later and get back to you. I hope I find the problem
>>>>> soon.
>>>>>
>>>>> Thanks.
>>>>> Helen
>>>>>
>>>>> "PA Bear" <> wrote in message
>>>>> news:%...
>>>>>> [ X-post to WU newsgroup. This thread in archive:
>>>>>> http://snipurl.com/17pqi ]
>>>>>>
>>>>>> Helen, what "security" applications are installed and running in the
>>>>>> background (e.g., anti-virus, internet security suite, anti-spyware)?
>>>>>> In
>>>>>> an earlier post to this newsgroup, you stated that you were running
>>>>>> Norton
>>>>>> Internet Security 2006: http://snipurl.com/17pqs.)
>>>>>>
>>>>>> If you're using a third-party firewall, what is it and what is its
>>>>>> version
>>>>>> (e.g., ZA Free or Pro 6.5.xxx)?
>>>>>>
>>>>>> These installations are logged in a file named "windowsupdate.log"
>>>>>> (usually C:\Windows\windowsupdate.log). Check that log for errors
>>>>>> associated with the install of these updates, Helen.
>>>>>>
>>>>>> How to read the Windowsupdate.log file:
>>>>>> http://support.microsoft.com/?kbid=902093
>>>>>>
>>>>>> Compare errors to those listed here:
>>>>>> http://inetexplorer.mvps.org/archive...date_codes.htm and/or
>>>>>> go
>>>>>> to
>>>>>> http://windowsupdate.microsoft.com > click on Help and Support link
>>>>>> in
>>>>>> left pane > Solve problems on your own.
>>>>>>
>>>>>> More assistance:
>>>>>>
>>>>>> => Customers in the U.S. and Canada can receive technical support
>>>>>> from
>>>>>> Microsoft Product Support Services at 1-866-PCSAFETY. There is no
>>>>>> charge
>>>>>> for support calls that are associated with security updates.
>>>>>>
>>>>>> => International customers can receive support from their local
>>>>>> Microsoft
>>>>>> subsidiaries. There is no charge for support that is associated with
>>>>>> security updates. For more information about how to contact Microsoft
>>>>>> for
>>>>>> support issues, visit the International Support Web site.
>>>>>>
>>>>>> Windows Update-specific newsgroup:
>>>>>> news://msnews.microsoft.com/microsof....windowsupdate (I am
>>>>>> crossposting this reply to that newsgroup, Helen.)
>>>>>> --
>>>>>> ~Robear Dyer (PA Bear)
>>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>>>
>>>>>>
>>>>>> Helen Arnoldus wrote:
>>>>>>> I take that back. This morning Update KB908531 was waiting to be
>>>>>>> downloaded
>>>>>>> and installed again which I did. I don't know how to stop this. I
>>>>>>> thought
>>>>>>> I
>>>>>>> had it solved, but I guess not. I'm waiting to see if the other
>>>>>>> KB921398
>>>>>>> shows up again. This is getting very frustrating.
>>>>>>>
>>>>>>> "Helen Arnoldus" <> wrote in message
>>>>>>> news:%...
>>>>>>>> I think I finally resolved the problem, but this is very odd. I
>>>>>>>> went
>>>>>>>> back
>>>>>>>> to Windows Update and those 2 updates were still sitting there,
>>>>>>>> but,
>>>>>>>> as
>>>>>>>> I
>>>>>>>> mentioned before, there were 0 kb. and 0 min. for downloaing. But
>>>>>>>> when
>>>>>>>> I
>>>>>>>> put my mouse pointer on the updates, a notice came up saying the
>>>>>>>> updates
>>>>>>>> weren't completely installed and to hit the install button to
>>>>>>>> complete.
>>>>>>>> The
>>>>>>>> strange thing is they were both listed under Add/Remove programs
>>>>>>>> previously. I guess I didn't really have to uninstall KB908531 in
>>>>>>>> the
>>>>>>>> first
>>>>>>>> place. These 2 updates haven't reappeared in a few hours plus I
>>>>>>>> went
>>>>>>>> up
>>>>>>>> to
>>>>>>>> the Windows Update site and they weren't there, so I guess
>>>>>>>> everything
>>>>>>>> is
>>>>>>>> OK.
>>>>>>>>
>>>>>>>> "PA Bear" <> wrote in message
>>>>>>>> news:...
>>>>>>>>> Don't worry about what Windows Update is showing right now (but
>>>>>>>>> eventually I will need to know if you're referring to Windows
>>>>>>>>> Update
>>>>>>>>> website or Microsoft Update website, and if you're referring to
>>>>>>>>> what
>>>>>>>>> the
>>>>>>>>> website offers you to install or what's listed in Installation
>>>>>>>>> History).
>>>>>>>>>
>>>>>>>>> Start > Settings > Control Panel > Add/Remove Programs:
>>>>>>>>>
>>>>>>>>> => Is "Security Update for Windows XP (KB908531)" listed here?
>>>>>>>>>
>>>>>>>>> => Is "Security Update for Windows XP (KB921398)" listed here?
>>>>>>>>>
>>>>>>>>> I don't know why they're re-appearing, Helen.
>>>>>>>>> --
>>>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Helen Arnoldus wrote:
>>>>>>>>>> I did as you suggested and now I have KB908531 listed 4 times in
>>>>>>>>>> my
>>>>>>>>>> update
>>>>>>>>>> history. Now it's happening to KB921398. I installed this update
>>>>>>>>>> back
>>>>>>>>>> in
>>>>>>>>>> August. Why are these updates reappearing? The KB908531 was
>>>>>>>>>> originally
>>>>>>>>>> installed in April. The strange thing is after I reinstall these,
>>>>>>>>>> they
>>>>>>>>>> show
>>>>>>>>>> up again in Windows Update, but with 0kb and 0min. for
>>>>>>>>>> downloading.
>>>>>>>>>> Should I
>>>>>>>>>> redo the KB921398 again?
>>>>>>>>>>
>>>>>>>>>> "PA Bear" <> wrote in message
>>>>>>>>>> news:%...
>>>>>>>>>>>> Am I doing the right thing?
>>>>>>>>>>>
>>>>>>>>>>> IMHO, no, you're not. See
>>>>>>>>>>> http://www3.telus.net/dandemar/needagain.htm
>>>>>>>>>>> and follow the recommendations:
>>>>>>>>>>>
>>>>>>>>>>> 1. Uninstall "Security Update for Windows XP (KB908531)" via
>>>>>>>>>>> Add/Remove
>>>>>>>>>>> Programs.
>>>>>>>>>>>
>>>>>>>>>>> 2. Download the update via
>>>>>>>>>>> http://www.microsoft.com/downloads/d...B-EA56341DB936,
>>>>>>>>>>> saving the download to your desktop for convenience.
>>>>>>>>>>>
>>>>>>>>>>> 3. Close all open applications then double-click on the saved
>>>>>>>>>>> download
>>>>>>>>>>> (WindowsXP-KB908531-v2-x86-ENU.exe) to install it. Follow all
>>>>>>>>>>> prompts.
>>>>>>>>>>> --
>>>>>>>>>>> ~PA Bear
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Helen Arnoldus wrote:
>>>>>>>>>>>> Yes, it's a security update. I now have it listed twice on My
>>>>>>>>>>>> Update
>>>>>>>>>>>> History
>>>>>>>>>>>> List. One source is Automatic Updates and the other is Windows
>>>>>>>>>>>> Update.
>>>>>>>>>>>> Now
>>>>>>>>>>>> when I get the message to install this update, it shows 0 kb.
>>>>>>>>>>>> and
>>>>>>>>>>>> 0
>>>>>>>>>>>> minutes.
>>>>>>>>>>>> I does show once under Windows Log. So it is installed. I
>>>>>>>>>>>> decided
>>>>>>>>>>>> to
>>>>>>>>>>>> hide
>>>>>>>>>>>> this update since everytime it shows up as 0 kb. and 0 minutes
>>>>>>>>>>>> to
>>>>>>>>>>>> install.
>>>>>>>>>>>> Am I doing the right thing?
>>>>>>>>>>>>
>>>>>>>>>>>> "PA Bear" <> wrote in message
>>>>>>>>>>>> news:...
>>>>>>>>>>>>> And is Automatic Updates telling you that you need to install
>>>>>>>>>>>>> 908531
>>>>>>>>>>>>> (again), Helen?
>>>>>>>>>>>>>
>>>>>>>>>>>>> It sounds like 908531 still hasn't installed properly. See
>>>>>>>>>>>>> this
>>>>>>>>>>>>> page
>>>>>>>>>>>>> of
>>>>>>>>>>>>> MVP "JupiterJones" :
>>>>>>>>>>>>> http://www3.telus.net/dandemar/needagain.htm
>>>>>>>>>>>>>
>>>>>>>>>>>>> Afterwards, make sure Automatic Updates is enabled and
>>>>>>>>>>>>> properly
>>>>>>>>>>>>> configured, please.
>>>>>>>>>>>>>
>>>>>>>>>>>>> How to configure and use Automatic Updates in WinXP:
>>>>>>>>>>>>> http://support.microsoft.com/?kbid=306525
>>>>>>>>>>>>> --
>>>>>>>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>>>>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Helen Arnoldus wrote:
>>>>>>>>>>>>>> Windows XP Home SP2 and I.E. 7.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> "PA Bear" <> wrote in message
>>>>>>>>>>>>>> news:eC$...
>>>>>>>>>>>>>>> Windows version?
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> See http://www3.telus.net/dandemar/needagain.htm
>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>> Helen Arnoldus wrote:
>>>>>>>>>>>>>>>> I keep getting messages to up Update KB908531. So far I
>>>>>>>>>>>>>>>> installed
>>>>>>>>>>>>>>>> it
>>>>>>>>>>>>>>>> twice
>>>>>>>>>>>>>>>> and now I'm getting a third notice to update it. Should I
>>>>>>>>>>>>>>>> delete
>>>>>>>>>>>>>>>> one
>>>>>>>>>>>>>>>> of
>>>>>>>>>>>>>>>> these? They do not show up in Add/Remove programs, but they
>>>>>>>>>>>>>>>> do
>>>>>>>>>>>>>>>> show
>>>>>>>>>>>>>>>> up
>>>>>>>>>>>>>>>> twice
>>>>>>>>>>>>>>>> on the update site under review updates. Should I hide it?

You're posting to the newsgroups, not me. I began a crosspost of this
thread to Windows Update newsgroup in a reply of mine on 17 Jan-07.

I'm afraid no one here can fix it for you, Helen. See the suggestions I've
already posted (yes, you'll have to do some work and learn some stuff
<wink>), and please consider calling Product Support Services (PSS):

=> Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge for
support calls that are associated with security updates.

=> International customers can receive support from their local Microsoft
subsidiaries. There is no charge for support that is associated with
security updates. For more information about how to contact Microsoft for
support issues, visit the International Support Web site.
--
~PA Bear


Helen Arnoldus wrote:
> Earlier tonight I posted on the MS Discussions in Windows Update site and
> found my posts to you. I wasn't aware the same posts appeared on that site
> too. I noticed on those discussions, other people are having the same
> problem but with different updates. I'm glad it's not only me, but would
> like to have this fixed like everyone else.
>
> "PA Bear" <> wrote in message
> news:...
>> No, I wouldn't hide them, I'd find out what's wrong!
>>
>> What does windowsupdate.log have to say about the repeated installs of
>> these updates? Any errors?
>>
>> Have you contacted Product Support Services? Their support is free as
>> long as you don't ask any questions unrelated to installing Windows
>> Updates. If they ask for a credit card before they'll assist you, tell
>> 'em you KNOW support for Windows Update issues is free and demand to
>> speak
>> to a supervisor or Level 2 Tech.
>> --
>> ~PA Bear
>>
>>
>> Helen Arnoldus wrote:
>>> Should I just keep downloading these updates when they appear or should
>>> I
>>> "hide" them?
>>>
>>> "PA Bear" <> wrote in message
>>> news:...
>>>> This may have changed with a recent LiveUpdate but AFAIK no Norton
>>>> application is supported in IE7 yet, Helen.
>>>>
>>>> NAV's "protections" might be interfering here. (Note that disabling
>>>> NAV
>>>> does NOT disable the protections!)
>>>>
>>>> [Here's something else about NAV that you may not be aware of:
>>>> http://bertk.mvps.org/html/symantecdoc1.html ]
>>>> --
>>>> ~PA Bear
>>>>
>>>> Helen Arnoldus wrote:
>>>>> I'm running NIS2007 and their firewall. I think I only have NIS
>>>>> running
>>>>> in
>>>>> the background. I did turn off email scanning though. I'll follow your
>>>>> instructions later and get back to you. I hope I find the problem
>>>>> soon.
>>>>>
>>>>> Thanks.
>>>>> Helen
>>>>>
>>>>> "PA Bear" <> wrote in message
>>>>> news:%...
>>>>>> [ X-post to WU newsgroup. This thread in archive:
>>>>>> http://snipurl.com/17pqi ]
>>>>>>
>>>>>> Helen, what "security" applications are installed and running in the
>>>>>> background (e.g., anti-virus, internet security suite, anti-spyware)?
>>>>>> In
>>>>>> an earlier post to this newsgroup, you stated that you were running
>>>>>> Norton
>>>>>> Internet Security 2006: http://snipurl.com/17pqs.)
>>>>>>
>>>>>> If you're using a third-party firewall, what is it and what is its
>>>>>> version
>>>>>> (e.g., ZA Free or Pro 6.5.xxx)?
>>>>>>
>>>>>> These installations are logged in a file named "windowsupdate.log"
>>>>>> (usually C:\Windows\windowsupdate.log). Check that log for errors
>>>>>> associated with the install of these updates, Helen.
>>>>>>
>>>>>> How to read the Windowsupdate.log file:
>>>>>> http://support.microsoft.com/?kbid=902093
>>>>>>
>>>>>> Compare errors to those listed here:
>>>>>> http://inetexplorer.mvps.org/archive...date_codes.htm and/or
>>>>>> go
>>>>>> to
>>>>>> http://windowsupdate.microsoft.com > click on Help and Support link
>>>>>> in
>>>>>> left pane > Solve problems on your own.
>>>>>>
>>>>>> More assistance:
>>>>>>
>>>>>> => Customers in the U.S. and Canada can receive technical support
>>>>>> from
>>>>>> Microsoft Product Support Services at 1-866-PCSAFETY. There is no
>>>>>> charge
>>>>>> for support calls that are associated with security updates.
>>>>>>
>>>>>> => International customers can receive support from their local
>>>>>> Microsoft
>>>>>> subsidiaries. There is no charge for support that is associated with
>>>>>> security updates. For more information about how to contact Microsoft
>>>>>> for
>>>>>> support issues, visit the International Support Web site.
>>>>>>
>>>>>> Windows Update-specific newsgroup:
>>>>>> news://msnews.microsoft.com/microsof....windowsupdate (I am
>>>>>> crossposting this reply to that newsgroup, Helen.)
>>>>>> --
>>>>>> ~Robear Dyer (PA Bear)
>>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>>>
>>>>>>
>>>>>> Helen Arnoldus wrote:
>>>>>>> I take that back. This morning Update KB908531 was waiting to be
>>>>>>> downloaded
>>>>>>> and installed again which I did. I don't know how to stop this. I
>>>>>>> thought
>>>>>>> I
>>>>>>> had it solved, but I guess not. I'm waiting to see if the other
>>>>>>> KB921398
>>>>>>> shows up again. This is getting very frustrating.
>>>>>>>
>>>>>>> "Helen Arnoldus" <> wrote in message
>>>>>>> news:%...
>>>>>>>> I think I finally resolved the problem, but this is very odd. I
>>>>>>>> went
>>>>>>>> back
>>>>>>>> to Windows Update and those 2 updates were still sitting there,
>>>>>>>> but,
>>>>>>>> as
>>>>>>>> I
>>>>>>>> mentioned before, there were 0 kb. and 0 min. for downloaing. But
>>>>>>>> when
>>>>>>>> I
>>>>>>>> put my mouse pointer on the updates, a notice came up saying the
>>>>>>>> updates
>>>>>>>> weren't completely installed and to hit the install button to
>>>>>>>> complete.
>>>>>>>> The
>>>>>>>> strange thing is they were both listed under Add/Remove programs
>>>>>>>> previously. I guess I didn't really have to uninstall KB908531 in
>>>>>>>> the
>>>>>>>> first
>>>>>>>> place. These 2 updates haven't reappeared in a few hours plus I
>>>>>>>> went
>>>>>>>> up
>>>>>>>> to
>>>>>>>> the Windows Update site and they weren't there, so I guess
>>>>>>>> everything
>>>>>>>> is
>>>>>>>> OK.
>>>>>>>>
>>>>>>>> "PA Bear" <> wrote in message
>>>>>>>> news:...
>>>>>>>>> Don't worry about what Windows Update is showing right now (but
>>>>>>>>> eventually I will need to know if you're referring to Windows
>>>>>>>>> Update
>>>>>>>>> website or Microsoft Update website, and if you're referring to
>>>>>>>>> what
>>>>>>>>> the
>>>>>>>>> website offers you to install or what's listed in Installation
>>>>>>>>> History).
>>>>>>>>>
>>>>>>>>> Start > Settings > Control Panel > Add/Remove Programs:
>>>>>>>>>
>>>>>>>>> => Is "Security Update for Windows XP (KB908531)" listed here?
>>>>>>>>>
>>>>>>>>> => Is "Security Update for Windows XP (KB921398)" listed here?
>>>>>>>>>
>>>>>>>>> I don't know why they're re-appearing, Helen.
>>>>>>>>> --
>>>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Helen Arnoldus wrote:
>>>>>>>>>> I did as you suggested and now I have KB908531 listed 4 times in
>>>>>>>>>> my
>>>>>>>>>> update
>>>>>>>>>> history. Now it's happening to KB921398. I installed this update
>>>>>>>>>> back
>>>>>>>>>> in
>>>>>>>>>> August. Why are these updates reappearing? The KB908531 was
>>>>>>>>>> originally
>>>>>>>>>> installed in April. The strange thing is after I reinstall these,
>>>>>>>>>> they
>>>>>>>>>> show
>>>>>>>>>> up again in Windows Update, but with 0kb and 0min. for
>>>>>>>>>> downloading.
>>>>>>>>>> Should I
>>>>>>>>>> redo the KB921398 again?
>>>>>>>>>>
>>>>>>>>>> "PA Bear" <> wrote in message
>>>>>>>>>> news:%...
>>>>>>>>>>>> Am I doing the right thing?
>>>>>>>>>>>
>>>>>>>>>>> IMHO, no, you're not. See
>>>>>>>>>>> http://www3.telus.net/dandemar/needagain.htm
>>>>>>>>>>> and follow the recommendations:
>>>>>>>>>>>
>>>>>>>>>>> 1. Uninstall "Security Update for Windows XP (KB908531)" via
>>>>>>>>>>> Add/Remove
>>>>>>>>>>> Programs.
>>>>>>>>>>>
>>>>>>>>>>> 2. Download the update via
>>>>>>>>>>> http://www.microsoft.com/downloads/d...B-EA56341DB936,
>>>>>>>>>>> saving the download to your desktop for convenience.
>>>>>>>>>>>
>>>>>>>>>>> 3. Close all open applications then double-click on the saved
>>>>>>>>>>> download
>>>>>>>>>>> (WindowsXP-KB908531-v2-x86-ENU.exe) to install it. Follow all
>>>>>>>>>>> prompts.
>>>>>>>>>>> --
>>>>>>>>>>> ~PA Bear
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Helen Arnoldus wrote:
>>>>>>>>>>>> Yes, it's a security update. I now have it listed twice on My
>>>>>>>>>>>> Update
>>>>>>>>>>>> History
>>>>>>>>>>>> List. One source is Automatic Updates and the other is Windows
>>>>>>>>>>>> Update.
>>>>>>>>>>>> Now
>>>>>>>>>>>> when I get the message to install this update, it shows 0 kb.
>>>>>>>>>>>> and
>>>>>>>>>>>> 0
>>>>>>>>>>>> minutes.
>>>>>>>>>>>> I does show once under Windows Log. So it is installed. I
>>>>>>>>>>>> decided
>>>>>>>>>>>> to
>>>>>>>>>>>> hide
>>>>>>>>>>>> this update since everytime it shows up as 0 kb. and 0 minutes
>>>>>>>>>>>> to
>>>>>>>>>>>> install.
>>>>>>>>>>>> Am I doing the right thing?
>>>>>>>>>>>>
>>>>>>>>>>>> "PA Bear" <> wrote in message
>>>>>>>>>>>> news:...
>>>>>>>>>>>>> And is Automatic Updates telling you that you need to install
>>>>>>>>>>>>> 908531
>>>>>>>>>>>>> (again), Helen?
>>>>>>>>>>>>>
>>>>>>>>>>>>> It sounds like 908531 still hasn't installed properly. See
>>>>>>>>>>>>> this
>>>>>>>>>>>>> page
>>>>>>>>>>>>> of
>>>>>>>>>>>>> MVP "JupiterJones" :
>>>>>>>>>>>>> http://www3.telus.net/dandemar/needagain.htm
>>>>>>>>>>>>>
>>>>>>>>>>>>> Afterwards, make sure Automatic Updates is enabled and
>>>>>>>>>>>>> properly
>>>>>>>>>>>>> configured, please.
>>>>>>>>>>>>>
>>>>>>>>>>>>> How to configure and use Automatic Updates in WinXP:
>>>>>>>>>>>>> http://support.microsoft.com/?kbid=306525
>>>>>>>>>>>>> --
>>>>>>>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>>>>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Helen Arnoldus wrote:
>>>>>>>>>>>>>> Windows XP Home SP2 and I.E. 7.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> "PA Bear" <> wrote in message
>>>>>>>>>>>>>> news:eC$...
>>>>>>>>>>>>>>> Windows version?
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> See http://www3.telus.net/dandemar/needagain.htm
>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>> Helen Arnoldus wrote:
>>>>>>>>>>>>>>>> I keep getting messages to up Update KB908531. So far I
>>>>>>>>>>>>>>>> installed
>>>>>>>>>>>>>>>> it
>>>>>>>>>>>>>>>> twice
>>>>>>>>>>>>>>>> and now I'm getting a third notice to update it. Should I
>>>>>>>>>>>>>>>> delete
>>>>>>>>>>>>>>>> one
>>>>>>>>>>>>>>>> of
>>>>>>>>>>>>>>>> these? They do not show up in Add/Remove programs, but they
>>>>>>>>>>>>>>>> do
>>>>>>>>>>>>>>>> show
>>>>>>>>>>>>>>>> up
>>>>>>>>>>>>>>>> twice
>>>>>>>>>>>>>>>> on the update site under review updates. Should I hide it?