Re: Just starting with Smartphone and Activesync and need a bit of help please

Hi Ed,

Todd has covered all of the questions you asked. I thought I will add a bit
more to your 1st question about multiple Outlook profiles.

You will get the error message when another Outlook profile is already
opened instead of the one with which the device was partnered. When you
encounter this message, you will need to disconnect the device first and
then shut Outlook. The best way to avoid this would be close Outlook (if
another profile is open) and then connect the device to ensure you don't
receive the error.

If you are having multiple profiles, you may want to refer to the
following - http://www.pocketpcfaq.com/raj/WM5Profile.html

--
Regards,
Raj Pillai
Microsoft MVP - Mobile Devices
http://www.pocketpcfaq.com/raj



"Ed from AZ" <> wrote in message
news:10664e62-a601-44b9-a74e-...
>I just got a Verizon XV6900 SmartPhone running Windows Mobile 6.0. My
> laptop is running XP Pro, and I think ActiveSync is 4.5. ActiveSync
> loaded just fine, and I get a connection whenever I connect my device
> to the computer. But I've run into a few issues:
>
> (1) I did my first sync and it went well. Then I looked at my
> contacts in Outlook, and somehow it messed with the profile. Now I
> have an error - "Cannont synchronize with the Outlook profile you are
> using, because a different profile was previously set up or the
> profile is password protected."
>
> (2) Sometimes my phone is running slow. I check for open programs,
> and ActiveSync is running. I can close it, but later it will have
> started up again by itself. Is it trying to resolve this Outlook
> issue?
>
> (3) I'm wondering if I should try to delete the established
> partnership and let these things find each other again. Will doing
> that resolve these issues? Is there a less drastic method? Will it
> affect the files that have already been synced?
>
> Ed