RE: KB931768 causes IE7 failure with navcancl

I resolved this issue for a work colleague by moving the internet temp file
via Internet Options/Settings/Move Folder/C:/Documents and Settings/First
name Last Name

Logged the user off and back in and it resolved the issue.



"Nick Radov" wrote:

> I have been running Internet Explorer 7.0 on Windows XP SP2 for several
> weeks and it was working fine. But today I just installed the "Security
> Update for Windows Internet Explorer 7 (KB931768)" and that caused IE7 to
> stop working.
>
> After I installed the update and restarted Windows, IE7 will no longer
> start. Now when I double-click the icon or run iexplore.exe, the web browser
> window flashes quickly on the screen and then disappears. Then this error
> message dialog box appears.
>
> ----------------------------------------------------------------------
> File Download - Security Warning
> Do you want to save this file?
> Name: navcancl
> Type: Unknown File Type, 2.64KB
> From: ieframe.dll
> Save Cancel
> ----------------------------------------------------------------------
>
> I tried calling IE7 phone support (case ID number 1035044974) and they went
> through the usual steps of resetting the IE settings in the Internet
> Properties control panel, however that didn't work. Later I tried removing
> KB931768 and that fixed the problem, but that leaves my computer unsecured.
> When I reinstalled KB931768 the problem came back.
>
> Is anyone else seeing the same error? Is this a known problem with the
> security update? Any ideas on how to fix it?
>
>
>