[X-post to Windows Update]
Is KB976569 listed in Add/Remove Programs?
See the "How to obtain help" section of
http://support.microsoft.com/kb/974417
For home users, no-charge support is available by calling 1-866-PCSAFETY
(1-866-727-2338; and/or 1-866-234-6020 and/or 1-800-936-5700) in the United
States and in Canada or by contacting your local Microsoft subsidiary.
There is no-charge for support calls that are associated with security
updates. When you call, clearly state that your problem is related to a
Security Update and cite the update's KB number (e.g., KB974417).
Or you can...
Start a free Windows Update support incident email request:
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Customers who experience issues installing Microsoft security updates also
can visit the following page for assistance:
https://consumersecuritysupport.microsoft.com/
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~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
thinman wrote:
> "Microsoft .NET Framework 2.0 Service Pack 2 Security Update for Windows
> 2000,
> Windows Server 2003 and Windows XP".
>
> This appeared in the Tuesday updates of 05-11-10. It goes through the
> installation
> process and even states that it is installed; however, the yellow shield
> in
> the sys tray
> remains and clicking on it still shows the update file. Have
> installed,rebooted; installed,
> not rebooted; installed, installed, installed and rebooted and it stays
> showing as an update
> needing to be installed. Under Control Panel, Add/Remove Programs, it
> shows
> as an
> update dating back to 10/2009, only showing " KB974417 " as the name of
> the
> update.
> 2 lines above it shows an entry for " .NET Framework 2 " dated 03/31/2009.
>
> How can I get the update notification to drop this particular file ?? OR,
> what do I
> need to do to remedy the problem ?
>
> thanks
> ray