Re: KB977165, errorcode 0x8007010B

[crosspost to Windows Update newsgroup]

0x8007010B - ERROR_DIRECTORY

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?

See the "How to obtain help..." and "Known Issues" section of
http://support.microsoft.com/kb/977165


Also see:

How to determine whether a computer is compatible with security update
977165
http://support.microsoft.com/kb/980966/

More: http://www.microsoft.com/security/updates/015/
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Helge Haensel wrote:
> WindowsXP/HE/SP3, OfficeXP/Pro/SP3, VB5EE/SP3, CPU P4/2.8G, 1GB Ram
> Hallo NG!
> When trying to download kb977165 I always receive error code 0x8007010B
> This happened already 7 times.
> All other downloads of windows updates work without problems.
> What could be wrong? Help via the Update help-page doesn't help.
> Thanks for any advice.

Pa Bear. Thank you very much for this information.
hdnlan

"PA Bear [MS MVP]" wrote:

> [crosspost to Windows Update newsgroup]
>
> 0x8007010B - ERROR_DIRECTORY
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than Defender)?
> What third-party firewall (if any)?
>
> Has a(another) Norton or McAfee application ever been installed on the
> computer (e.g., a free-trial version that came preinstalled when you bought
> it)?
>
> See the "How to obtain help..." and "Known Issues" section of
> http://support.microsoft.com/kb/977165
>
>
> Also see:
>
> How to determine whether a computer is compatible with security update
> 977165
> http://support.microsoft.com/kb/980966/
>
> More: http://www.microsoft.com/security/updates/015/
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> Helge Haensel wrote:
> > WindowsXP/HE/SP3, OfficeXP/Pro/SP3, VB5EE/SP3, CPU P4/2.8G, 1GB Ram
> > Hallo NG!
> > When trying to download kb977165 I always receive error code 0x8007010B
> > This happened already 7 times.
> > All other downloads of windows updates work without problems.
> > What could be wrong? Help via the Update help-page doesn't help.
> > Thanks for any advice.
>
> .
>

Am 15.03.2010, 15:25 Uhr, schrieb PA Bear [MS MVP] <>:

Thanks for information.

> [crosspost to Windows Update newsgroup]
>
> 0x8007010B - ERROR_DIRECTORY
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than
> Defender)? What third-party firewall (if any)?

I'm using Avira antvir on a daily basis and its guard is activated.
MS MRT is downloaded and executed (no alarms).
No third party firewall. Use broadband router. Windows firewall off.
>
> Has a(another) Norton or McAfee application ever been installed on the
> computer (e.g., a free-trial version that came preinstalled when you
> bought it)?

No.
>
> See the "How to obtain help..." and "Known Issues" section of
> http://support.microsoft.com/kb/977165

Will check that.
>
>
> Also see:
>
> How to determine whether a computer is compatible with security update
> 977165
> http://support.microsoft.com/kb/980966/

Will check that too.
>
> More: http://www.microsoft.com/security/updates/015/

Thanks agin.
Helge

Am 15.03.2010, 15:25 Uhr, schrieb PA Bear [MS MVP] <>:

> [crosspost to Windows Update newsgroup]
>
> 0x8007010B - ERROR_DIRECTORY
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than
> Defender)? What third-party firewall (if any)?
>
> Has a(another) Norton or McAfee application ever been installed on the
> computer (e.g., a free-trial version that came preinstalled when you
> bought it)?
>
> See the "How to obtain help..." and "Known Issues" section of
> http://support.microsoft.com/kb/977165
>
> Also see:
>
> How to determine whether a computer is compatible with security update
> 977165
> http://support.microsoft.com/kb/980966/

Your computer appears compatible with MSSB10-015 ....
>
> More: http://www.microsoft.com/security/updates/015/

Am 15.03.2010, 15:25 Uhr, schrieb PA Bear [MS MVP] <>:

> [crosspost to Windows Update newsgroup]
>
> 0x8007010B - ERROR_DIRECTORY
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than
> Defender)? What third-party firewall (if any)?
>
> Has a(another) Norton or McAfee application ever been installed on the
> computer (e.g., a free-trial version that came preinstalled when you
> bought it)?
>
> See the "How to obtain help..." and "Known Issues" section of
> http://support.microsoft.com/kb/977165
>
>
> Also see:
>
> How to determine whether a computer is compatible with security update
> 977165
> http://support.microsoft.com/kb/980966/
>
> More: http://www.microsoft.com/security/updates/015/

Seems not to be relevant for the problem.
Helge

"Helge Haensel" wrote:
> Am 15.03.2010, 15:25 Uhr, schrieb PA Bear [MS MVP] <>:
>
> > [crosspost to Windows Update newsgroup]
> >
> > 0x8007010B - ERROR_DIRECTORY

> > http://support.microsoft.com/kb/980966/
>
> Your computer appears compatible with MSSB10-015 ....

Okay, wouldn't have expected it to be the culprit anyway
Now, have you tried downloading and installing KB977165 manually already
http://www.microsoft.com/downloads/d...3-5de550adea77

Assuming you're German and at least using a german languaged Windows XP
version (*not* a MUI version!), the following links directly to KB977165 for
your system
http://www.microsoft.com/downloads/d...DisplayLang=de

In case you'll receive any error message while trying to install the update
by executing the EXE file *after* you've saved that one on a location of your
system, please post the error code.

There have been some reports, that after installing Windows Installer 4.5
(which is an optional update for Windows XP not beeing offered via Windows
Update), some of these problems vanished as sudden, as they occured. You can
find Windows Installer 4.5 in DownloadCenter, link below
http://www.microsoft.com/downloads/d...DisplayLang=de
In case you're going to give Windows Installer 4.5 a try, please download
and install KB958655 too
http://www.microsoft.com/downloads/d...DisplayLang=en

Warum auch immer Du nicht in der deutschsprachigen Windows XP-Newsgroup
nachfragst,
Freudi
--
X-Deppeninterface-used: yes
Infos zu aktuellen Patches für Windows 7 und WinXP: http://patch-info.de

Am 16.03.2010, 13:16 Uhr, schrieb Ottmar Freudenberger <>:

> "Helge Haensel" wrote:
>> Am 15.03.2010, 15:25 Uhr, schrieb PA Bear [MS MVP]
>> <>:
>>
>> > [crosspost to Windows Update newsgroup]
>> >
>> > 0x8007010B - ERROR_DIRECTORY
>
>> > http://support.microsoft.com/kb/980966/
>>
>> Your computer appears compatible with MSSB10-015 ....
>
> Okay, wouldn't have expected it to be the culprit anyway
> Now, have you tried downloading and installing KB977165 manually already?
> http://www.microsoft.com/downloads/d...3-5de550adea77

Yes I did and received error: "Setup cannot update your Windows XP files
because the language installed on your computer system is different from
the update language." No other error code.
I changed the language before download to german, I am a german, and
system language is german.
>
> Assuming you're German and at least using a german languaged Windows XP
> version (*not* a MUI version!), the following links directly to KB977165
> for
> your system:
> http://www.microsoft.com/downloads/d...DisplayLang=de

Thanks.
>
> In case you'll receive any error message while trying to install the
> update
> by executing the EXE file *after* you've saved that one on a location of
> your
> system, please post the error code.

See above.
>
> There have been some reports, that after installing Windows Installer 4.5
> (which is an optional update for Windows XP not beeing offered via
> Windows
> Update), some of these problems vanished as sudden, as they occured. You
> can
> find Windows Installer 4.5 in DownloadCenter, link below:
> http://www.microsoft.com/downloads/d...DisplayLang=de
> In case you're going to give Windows Installer 4.5 a try, please download
> and install KB958655 too:
> http://www.microsoft.com/downloads/d...DisplayLang=en

Didn't try yet.
>
> Warum auch immer Du nicht in der deutschsprachigen Windows XP-Newsgroup
> nachfragst,

Als ich mit dieser NG angefangen habe, hat es wahrscheinlich die deutsche
Gruppe noch nicht gegeben oder ich habe es nicht gesehen.
Helge

> Freudi

"Helge Haensel" wrote:
> Am 16.03.2010, 13:16 Uhr, schrieb Ottmar Freudenberger <>:

>> Now, have you tried downloading and installing KB977165 manually already?
>> http://www.microsoft.com/downloads/d...3-5de550adea77
>
> Yes I did and received error: "Setup cannot update your Windows XP files
> because the language installed on your computer system is different from
> the update language." No other error code.
> I changed the language before download to german, I am a german, and
> system language is german.

Just to get this straight: The version of KB977165 for *german* languaged
Windows XP has thrown the error message after executing it?

If true, you're most likely running a MUI version of Windows XP (not
uncommon especially for preinstalled Windows XP Media Center Edition
versions). Please try downloading and installing the *English* version of
KB977165 for Windows XP then.
If you get another error message then, please provide the details.

>> Warum auch immer Du nicht in der deutschsprachigen Windows XP-Newsgroup
>> nachfragst,
>
> Als ich mit dieser NG angefangen habe, hat es wahrscheinlich die deutsche
> Gruppe noch nicht gegeben

Och, microsoft.public.de.german.windowsxp.sonstiges existiert seit Sommer
2001

> oder ich habe es nicht gesehen.

Was solls,
Freudi
--
X-Deppeninterface-used: yes
Infos zu aktuellen Patches für Windows 7 und WinXP: http://patch-info.de

Am 17.03.2010, 13:17 Uhr, schrieb Ottmar Freudenberger <>:

> "Helge Haensel" wrote:
>> Am 16.03.2010, 13:16 Uhr, schrieb Ottmar Freudenberger <>:
>
>>> Now, have you tried downloading and installing KB977165 manually
>>> already?
>>> http://www.microsoft.com/downloads/d...3-5de550adea77
>>
>> Yes I did and received error: "Setup cannot update your Windows XP files
>> because the language installed on your computer system is different from
>> the update language." No other error code.
>> I changed the language before download to german, I am a german, and
>> system language is german.
>
> Just to get this straight: The version of KB977165 for *german* languaged
> Windows XP has thrown the error message after executing it?

Yes!
>
> If true, you're most likely running a MUI version of Windows XP (not
> uncommon especially for preinstalled Windows XP Media Center Edition
> versions). Please try downloading and installing the *English* version
> of
> KB977165 for Windows XP then.

No MUI, no Media Center, just WiXP/SP3 with all auto updates.
I did that first, just by accident.
> If you get another error message then, please provide the details.

Same "language" error. So I dl'd "german". See above.
>
>>> Warum auch immer Du nicht in der deutschsprachigen Windows XP-Newsgroup
>>> nachfragst,
>>
>> Als ich mit dieser NG angefangen habe, hat es wahrscheinlich die
>> deutsche
>> Gruppe noch nicht gegeben
>
> Och, microsoft.public.de.german.windowsxp.sonstiges existiert seit Sommer
> 2001

Danke! Werde dort mal umsehen.
Helge

>
>> oder ich habe es nicht gesehen.
>
> Was solls,
> Freudi

"Helge Haensel" <> schrieb:
> Am 17.03.2010, 13:17 Uhr, schrieb Ottmar Freudenberger <>:
>> "Helge Haensel" wrote:
>>> Am 16.03.2010, 13:16 Uhr, schrieb Ottmar Freudenberger <>:
>>
>>>> Now, have you tried downloading and installing KB977165 manually
>>>> already?
>>>> http://www.microsoft.com/downloads/d...3-5de550adea77
>>>
>>> Yes I did and received error: "Setup cannot update your Windows XP files
>>> because the language installed on your computer system is different from
>>> the update language." No other error code.
>>> I changed the language before download to german, I am a german, and
>>> system language is german.
>>
>> Just to get this straight: The version of KB977165 for *german* languaged
>> Windows XP has thrown the error message after executing it?
>
> Yes!
>>
>> If true, you're most likely running a MUI version of Windows XP (not
>> uncommon especially for preinstalled Windows XP Media Center Edition
>> versions). Please try downloading and installing the *English* version
>> of
>> KB977165 for Windows XP then.
>
> No MUI, no Media Center, just WiXP/SP3 with all auto updates.
> I did that first, just by accident.

Ehm, once again:
http://www.microsoft.com/downloads/d...DisplayLang=de
would leed to download "WindowsXP-KB977165-x86-DEU.exe". Did you
download and try to execute that exe?

Bye,
Freudi
--
Macht euer Windows sicherer: http://windowsupdate.microsoft.com - jetzt!
http://www.microsoft.com/germany/sicherheit/
Infos zu aktuellen Patches für Windows 7 und WinXP: http://patch-info.de