Re: KD911895 Update will not install

Hank

Select Start, Help and Support, Keep your Windows up- to-date with
Windows Update, Review your Update History you can see the update. What
is the Failure code. Double click the small red icon in the Status
column for the failed update.

Cross posting to Windows Update newsgroup.

--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Hank wrote:
> Running WindowsXP SP3 with all the updates. Latest update KB911895 HID
> Non-user Input Data filter will not install. No error message given. I
> do have Microsoft wireless mouse installed and running. Have tried
> turning up Zone Alarm and Spydoctor but still will not install. Any
> one got any suggestions?
> Thanks
> email response not expected but to respond remove .uk at end
> TIA
> Hank

"Gerry" wrote:

> Hank
>
> Select Start, Help and Support, Keep your Windows up- to-date with
> Windows Update, Review your Update History you can see the update. What
> is the Failure code. Double click the small red icon in the Status
> column for the failed update.
>
> Cross posting to Windows Update newsgroup.
>
> --
>
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
>
> Hank wrote:
> > Running WindowsXP SP3 with all the updates. Latest update KB911895 HID
> > Non-user Input Data filter will not install. No error message given. I
> > do have Microsoft wireless mouse installed and running. Have tried
> > turning up Zone Alarm and Spydoctor but still will not install. Any
> > one got any suggestions?
> > Thanks
> > email response not expected but to respond remove .uk at end
> > TIA
> > Hank
>
>

I am also getting a failure during the installation of KD911895. Error
Code: 0x80070643 is displayed in the status screen.

Any suggestions?

--
TWG_Wisconsin


"mhm" wrote:

>
>
> "Gerry" wrote:
>
> > Hank
> >
> > Select Start, Help and Support, Keep your Windows up- to-date with
> > Windows Update, Review your Update History you can see the update. What
> > is the Failure code. Double click the small red icon in the Status
> > column for the failed update.
> >
> > Cross posting to Windows Update newsgroup.
> >
> > --
> >
> >
> > Hope this helps.
> >
> > Gerry
> > ~~~~
> > FCA
> > Stourport, England
> > Enquire, plan and execute
> > ~~~~~~~~~~~~~~~~~~~
> >
> >
> > Hank wrote:
> > > Running WindowsXP SP3 with all the updates. Latest update KB911895 HID
> > > Non-user Input Data filter will not install. No error message given. I
> > > do have Microsoft wireless mouse installed and running. Have tried
> > > turning up Zone Alarm and Spydoctor but still will not install. Any
> > > one got any suggestions?
> > > Thanks
> > > email response not expected but to respond remove .uk at end
> > > TIA
> > > Hank
> >
> >

Update file is KB911895
(Microsoft - Other hardware - HID Non-User Input Data Filter (KB 911895)
--
TWG_Wisconsin


"TWG_Wisconsin" wrote:

> I am also getting a failure during the installation of KD911895. Error
> Code: 0x80070643 is displayed in the status screen.
>
> Any suggestions?
>
> --
> TWG_Wisconsin
>
>
> "mhm" wrote:
>
> >
> >
> > "Gerry" wrote:
> >
> > > Hank
> > >
> > > Select Start, Help and Support, Keep your Windows up- to-date with
> > > Windows Update, Review your Update History you can see the update. What
> > > is the Failure code. Double click the small red icon in the Status
> > > column for the failed update.
> > >
> > > Cross posting to Windows Update newsgroup.
> > >
> > > --
> > >
> > >
> > > Hope this helps.
> > >
> > > Gerry
> > > ~~~~
> > > FCA
> > > Stourport, England
> > > Enquire, plan and execute
> > > ~~~~~~~~~~~~~~~~~~~
> > >
> > >
> > > Hank wrote:
> > > > Running WindowsXP SP3 with all the updates. Latest update KB911895 HID
> > > > Non-user Input Data filter will not install. No error message given. I
> > > > do have Microsoft wireless mouse installed and running. Have tried
> > > > turning up Zone Alarm and Spydoctor but still will not install. Any
> > > > one got any suggestions?
> > > > Thanks
> > > > email response not expected but to respond remove .uk at end
> > > > TIA
> > > > Hank
> > >
> > >

I am also getting a failure during the installation of KD911895. The error
code is 0x80070643. I read that this is a generic code--not very helpful.

How can I determine what is hanging up the installation ? Microsoft Online
Support gave me the advice to hide this critical update on the Microsoft
Update page to avoid repetitious downloads, but that is just sweeping it
under the rug. SRX 1106205350

Does anyone have a specific suggestion how to hunt down the barrier ?

--
jonathan


"TWG_Wisconsin" wrote:

> I am also getting a failure during the installation of KD911895. Error
> Code: 0x80070643 is displayed in the status screen.
>
> Any suggestions?
>
> --
> TWG_Wisconsin
>
>
> "mhm" wrote:
>
> >
> >
> > "Gerry" wrote:
> >
> > > Hank
> > >
> > > Select Start, Help and Support, Keep your Windows up- to-date with
> > > Windows Update, Review your Update History you can see the update. What
> > > is the Failure code. Double click the small red icon in the Status
> > > column for the failed update.
> > >
> > > Cross posting to Windows Update newsgroup.
> > >
> > > --
> > >
> > >
> > > Hope this helps.
> > >
> > > Gerry
> > > ~~~~
> > > FCA
> > > Stourport, England
> > > Enquire, plan and execute
> > > ~~~~~~~~~~~~~~~~~~~
> > >
> > >
> > > Hank wrote:
> > > > Running WindowsXP SP3 with all the updates. Latest update KB911895 HID
> > > > Non-user Input Data filter will not install. No error message given. I
> > > > do have Microsoft wireless mouse installed and running. Have tried
> > > > turning up Zone Alarm and Spydoctor but still will not install. Any
> > > > one got any suggestions?
> > > > Thanks
> > > > email response not expected but to respond remove .uk at end
> > > > TIA
> > > > Hank
> > >
> > >

"jonathan" <> wrote in message news:66ED993E-3513-4EB9-BC1D-...
>I am also getting a failure during the installation of KD911895.


If that is not a typo you might be better off asking in a newsgroup
which supports whatever language you are getting your KB articles in.


http://support.microsoft.com/?kbid=911895

<quote>
Install the Optional Hardware Update that is named Microsoft HID
Non-User Input Data Filter.
</quote>

So, is that what you are trying to do? Are you sure that it is applicable
for your case?


> The error code is 0x80070643. I read that this is a generic code--not very helpful.
>
> How can I determine what is hanging up the installation ? Microsoft Online
> Support gave me the advice to hide this critical update on the Microsoft
> Update page to avoid repetitious downloads, but that is just sweeping it
> under the rug. SRX 1106205350


Sounds like someone has already asked you for diagnostics and done
an analysis of them for you? What did they ask for? Why not ask them
for a better explanation of their conclusions and recommendation?

FWIW I wouldn't be so quick to assume that they are wrong.
It might be that the update is not appropriate for your system
in which case suppressing its offer is the *only* thing that you can do
until the metadata which causes it to be offered to you is changed
on the AU server.


>
> Does anyone have a specific suggestion how to hunt down the barrier ?


In general what you can do is search in all files which the update changed
for instances of either the hex code or its decimal equivalent.
So, in this case search all files which changed on that day for each of
643 and 1603; then sort the results by Date Modified and scroll to
the time of day that the update was done. Open any files which look
like diagnostic files (e.g. .log files) in Notepad. If you don't have an
association for a file's extension just drag it to an already opened Notepad
window. Find the context of the code in the diagnostic and then scroll
backwards to figure out what it really is informing you about. If these
clues are not sufficient you can also supplement whatever diagnostics
you do find by running ProcMon when you rerun the install of the update.


Good luck

Robert Aldwinckle
---


>
> --
> jonathan
>
>
> "TWG_Wisconsin" wrote:
>
>> I am also getting a failure during the installation of KD911895. Error
>> Code: 0x80070643 is displayed in the status screen.
>>
>> Any suggestions?
>>
>> --
>> TWG_Wisconsin
>>
>>
>> "mhm" wrote:
>>
>> >
>> >
>> > "Gerry" wrote:
>> >
>> > > Hank
>> > >
>> > > Select Start, Help and Support, Keep your Windows up- to-date with
>> > > Windows Update, Review your Update History you can see the update. What
>> > > is the Failure code. Double click the small red icon in the Status
>> > > column for the failed update.
>> > >
>> > > Cross posting to Windows Update newsgroup.
>> > >
>> > > --
>> > >
>> > >
>> > > Hope this helps.
>> > >
>> > > Gerry
>> > > ~~~~
>> > > FCA
>> > > Stourport, England
>> > > Enquire, plan and execute
>> > > ~~~~~~~~~~~~~~~~~~~
>> > >
>> > >
>> > > Hank wrote:
>> > > > Running WindowsXP SP3 with all the updates. Latest update KB911895 HID
>> > > > Non-user Input Data filter will not install. No error message given. I
>> > > > do have Microsoft wireless mouse installed and running. Have tried
>> > > > turning up Zone Alarm and Spydoctor but still will not install. Any
>> > > > one got any suggestions?
>> > > > Thanks
>> > > > email response not expected but to respond remove .uk at end
>> > > > TIA
>> > > > Hank
>> > >
>> > >

--
jonathan


"Robert Aldwinckle" wrote:

>
> "jonathan" <> wrote in message news:66ED993E-3513-4EB9-BC1D-...
> >I am also getting a failure during the installation of KD911895.
>
>
> If that is not a typo you might be better off asking in a newsgroup
> which supports whatever language you are getting your KB articles in.
>
>
> http://support.microsoft.com/?kbid=911895
>
> <quote>
> Install the Optional Hardware Update that is named Microsoft HID
> Non-User Input Data Filter.
> </quote>
>
> So, is that what you are trying to do? Are you sure that it is applicable
> for your case?
>
>
> > The error code is 0x80070643. I read that this is a generic code--not very helpful.
> >
> > How can I determine what is hanging up the installation ? Microsoft Online
> > Support gave me the advice to hide this critical update on the Microsoft
> > Update page to avoid repetitious downloads, but that is just sweeping it
> > under the rug. SRX 1106205350
>
>
> Sounds like someone has already asked you for diagnostics and done
> an analysis of them for you? What did they ask for? Why not ask them
> for a better explanation of their conclusions and recommendation?
>
> FWIW I wouldn't be so quick to assume that they are wrong.
> It might be that the update is not appropriate for your system
> in which case suppressing its offer is the *only* thing that you can do
> until the metadata which causes it to be offered to you is changed
> on the AU server.
>
>
> >
> > Does anyone have a specific suggestion how to hunt down the barrier ?
>
>
> In general what you can do is search in all files which the update changed
> for instances of either the hex code or its decimal equivalent.
> So, in this case search all files which changed on that day for each of
> 643 and 1603; then sort the results by Date Modified and scroll to
> the time of day that the update was done. Open any files which look
> like diagnostic files (e.g. .log files) in Notepad. If you don't have an
> association for a file's extension just drag it to an already opened Notepad
> window. Find the context of the code in the diagnostic and then scroll
> backwards to figure out what it really is informing you about. If these
> clues are not sufficient you can also supplement whatever diagnostics
> you do find by running ProcMon when you rerun the install of the update.
>
>
> Good luck
>
> Robert Aldwinckle
> ---
>
>
> >
> > --
> > jonathan
> >
> >
> > "TWG_Wisconsin" wrote:
> >
> >> I am also getting a failure during the installation of KD911895. Error
> >> Code: 0x80070643 is displayed in the status screen.
> >>
> >> Any suggestions?
> >>
> >> --
> >> TWG_Wisconsin
> >>
> >>
> >> "mhm" wrote:
> >>
> >> >
> >> >
> >> > "Gerry" wrote:
> >> >
> >> > > Hank
> >> > >
> >> > > Select Start, Help and Support, Keep your Windows up- to-date with
> >> > > Windows Update, Review your Update History you can see the update. What
> >> > > is the Failure code. Double click the small red icon in the Status
> >> > > column for the failed update.
> >> > >
> >> > > Cross posting to Windows Update newsgroup.
> >> > >
> >> > > --
> >> > >
> >> > >
> >> > > Hope this helps.
> >> > >
> >> > > Gerry
> >> > > ~~~~
> >> > > FCA
> >> > > Stourport, England
> >> > > Enquire, plan and execute
> >> > > ~~~~~~~~~~~~~~~~~~~
> >> > >
> >> > >
> >> > > Hank wrote:
> >> > > > Running WindowsXP SP3 with all the updates. Latest update KB911895 HID
> >> > > > Non-user Input Data filter will not install. No error message given. I
> >> > > > do have Microsoft wireless mouse installed and running. Have tried
> >> > > > turning up Zone Alarm and Spydoctor but still will not install. Any
> >> > > > one got any suggestions?
> >> > > > Thanks
> >> > > > email response not expected but to respond remove .uk at end
> >> > > > TIA
> >> > > > Hank
> >> > >
> >> > >
>
>
> Thanks--there was a typo. The download that won't install is > thanks for your helpful response. there was a typo--the download was Microsoft - Other hardware - HID Non-User Input Data Filter (KB 911895)

jonathan wrote:

> Thanks--there was a typo. The download that won't install is > thanks for your helpful response. there was a typo--the download was Microsoft - Other hardware - HID Non-User Input Data Filter (KB 911895)

Do you in fact have one of the hardware items listed in the KB article?

<http://support.microsoft.com/kb/911895>

http://support.microsoft.com/kb/911895

If so, was it working at the time? If not, did you used to have one?

Have you tried downloading the update from the Microsoft Update Catalog, and
then installing it in Safe Mode?

<http://catalog.update.microsoft.com/v7/site/Search.aspx?q=911895>

http://catalog.update.microsoft.com/....aspx?q=911895

Harry.



> -- jonathan "Robert Aldwinckle" wrote:
>> >
>> > "jonathan" <> wrote in message news:66ED993E-3513-4EB9-BC1D-...
>>> > >I am also getting a failure during the installation of KD911895.
>> >
>> >
>> > If that is not a typo you might be better off asking in a newsgroup
>> > which supports whatever language you are getting your KB articles in.
>> >
>> >
>> > http://support.microsoft.com/?kbid=911895
>> >
>> > <quote>
>> > Install the Optional Hardware Update that is named Microsoft HID
>> > Non-User Input Data Filter.
>> > </quote>
>> >
>> > So, is that what you are trying to do? Are you sure that it is applicable
>> > for your case?
>> >
>> >
>>> > > The error code is 0x80070643. I read that this is a generic code--not very helpful.
>>> > >
>>> > > How can I determine what is hanging up the installation ? Microsoft Online
>>> > > Support gave me the advice to hide this critical update on the Microsoft
>>> > > Update page to avoid repetitious downloads, but that is just sweeping it
>>> > > under the rug. SRX 1106205350
>> >
>> >
>> > Sounds like someone has already asked you for diagnostics and done
>> > an analysis of them for you? What did they ask for? Why not ask them
>> > for a better explanation of their conclusions and recommendation?
>> >
>> > FWIW I wouldn't be so quick to assume that they are wrong.
>> > It might be that the update is not appropriate for your system
>> > in which case suppressing its offer is the *only* thing that you can do
>> > until the metadata which causes it to be offered to you is changed
>> > on the AU server.
>> >
>> >
>>> > >
>>> > > Does anyone have a specific suggestion how to hunt down the barrier ?
>> >
>> >
>> > In general what you can do is search in all files which the update changed
>> > for instances of either the hex code or its decimal equivalent.
>> > So, in this case search all files which changed on that day for each of
>> > 643 and 1603; then sort the results by Date Modified and scroll to
>> > the time of day that the update was done. Open any files which look
>> > like diagnostic files (e.g. .log files) in Notepad. If you don't have an
>> > association for a file's extension just drag it to an already opened Notepad
>> > window. Find the context of the code in the diagnostic and then scroll
>> > backwards to figure out what it really is informing you about. If these
>> > clues are not sufficient you can also supplement whatever diagnostics
>> > you do find by running ProcMon when you rerun the install of the update.
>> >
>> >
>> > Good luck
>> >
>> > Robert Aldwinckle
>> > ---
>> >
>> >
>>> > >
>>> > > --
>>> > > jonathan
>>> > >
>>> > >
>>> > > "TWG_Wisconsin" wrote:
>>> > >
>>>> > >> I am also getting a failure during the installation of KD911895. Error
>>>> > >> Code: 0x80070643 is displayed in the status screen.
>>>> > >>
>>>> > >> Any suggestions?
>>>> > >>
>>>> > >> --
>>>> > >> TWG_Wisconsin
>>>> > >>
>>>> > >>
>>>> > >> "mhm" wrote:
>>>> > >>
>>>>> > >> >
>>>>> > >> >
>>>>> > >> > "Gerry" wrote:
>>>>> > >> >
>>>>>> > >> > > Hank
>>>>>> > >> > >
>>>>>> > >> > > Select Start, Help and Support, Keep your Windows up- to-date with
>>>>>> > >> > > Windows Update, Review your Update History you can see the update. What
>>>>>> > >> > > is the Failure code. Double click the small red icon in the Status
>>>>>> > >> > > column for the failed update.
>>>>>> > >> > >
>>>>>> > >> > > Cross posting to Windows Update newsgroup.
>>>>>> > >> > >
>>>>>> > >> > > --
>>>>>> > >> > >
>>>>>> > >> > >
>>>>>> > >> > > Hope this helps.
>>>>>> > >> > >
>>>>>> > >> > > Gerry
>>>>>> > >> > > ~~~~
>>>>>> > >> > > FCA
>>>>>> > >> > > Stourport, England
>>>>>> > >> > > Enquire, plan and execute
>>>>>> > >> > > ~~~~~~~~~~~~~~~~~~~
>>>>>> > >> > >
>>>>>> > >> > >
>>>>>> > >> > > Hank wrote:
>>>>>>> > >> > > > Running WindowsXP SP3 with all the updates. Latest update KB911895 HID
>>>>>>> > >> > > > Non-user Input Data filter will not install. No error message given. I
>>>>>>> > >> > > > do have Microsoft wireless mouse installed and running. Have tried
>>>>>>> > >> > > > turning up Zone Alarm and Spydoctor but still will not install. Any
>>>>>>> > >> > > > one got any suggestions?
>>>>>>> > >> > > > Thanks
>>>>>>> > >> > > > email response not expected but to respond remove .uk at end
>>>>>>> > >> > > > TIA
>>>>>>> > >> > > > Hank
>>>>>> > >> > >
>>>>>> > >> > >
>> >
>> >
>> > Thanks--there was a typo. The download that won't install is > thanks for your helpful response. there was a typo--the download was Microsoft - Other hardware - HID Non-User Input Data Filter (KB 911895)

--
jonathan


"Harry Johnston [MVP]" wrote:

> jonathan wrote:
>
> > Thanks--there was a typo. The download that won't install is > thanks for your helpful response. there was a typo--the download was Microsoft - Other hardware - HID Non-User Input Data Filter (KB 911895)
>
> Do you in fact have one of the hardware items listed in the KB article?
>
> <http://support.microsoft.com/kb/911895>
>
> http://support.microsoft.com/kb/911895
>
> If so, was it working at the time? If not, did you used to have one?
>
> Have you tried downloading the update from the Microsoft Update Catalog, and
> then installing it in Safe Mode?
>
> <http://catalog.update.microsoft.com/v7/site/Search.aspx?q=911895>
>
> http://catalog.update.microsoft.com/....aspx?q=911895
>
> Harry.
>
>
>
> > -- jonathan "Robert Aldwinckle" wrote:
> >> >
> >> > "jonathan" <> wrote in message news:66ED993E-3513-4EB9-BC1D-...
> >>> > >I am also getting a failure during the installation of KD911895.
> >> >
> >> >
> >> > If that is not a typo you might be better off asking in a newsgroup
> >> > which supports whatever language you are getting your KB articles in.
> >> >
> >> >
> >> > http://support.microsoft.com/?kbid=911895
> >> >
> >> > <quote>
> >> > Install the Optional Hardware Update that is named Microsoft HID
> >> > Non-User Input Data Filter.
> >> > </quote>
> >> >
> >> > So, is that what you are trying to do? Are you sure that it is applicable
> >> > for your case?
> >> >
> >> >
> >>> > > The error code is 0x80070643. I read that this is a generic code--not very helpful.
> >>> > >
> >>> > > How can I determine what is hanging up the installation ? Microsoft Online
> >>> > > Support gave me the advice to hide this critical update on the Microsoft
> >>> > > Update page to avoid repetitious downloads, but that is just sweeping it
> >>> > > under the rug. SRX 1106205350
> >> >
> >> >
> >> > Sounds like someone has already asked you for diagnostics and done
> >> > an analysis of them for you? What did they ask for? Why not ask them
> >> > for a better explanation of their conclusions and recommendation?
> >> >
> >> > FWIW I wouldn't be so quick to assume that they are wrong.
> >> > It might be that the update is not appropriate for your system
> >> > in which case suppressing its offer is the *only* thing that you can do
> >> > until the metadata which causes it to be offered to you is changed
> >> > on the AU server.
> >> >
> >> >
> >>> > >
> >>> > > Does anyone have a specific suggestion how to hunt down the barrier ?
> >> >
> >> >
> >> > In general what you can do is search in all files which the update changed
> >> > for instances of either the hex code or its decimal equivalent.
> >> > So, in this case search all files which changed on that day for each of
> >> > 643 and 1603; then sort the results by Date Modified and scroll to
> >> > the time of day that the update was done. Open any files which look
> >> > like diagnostic files (e.g. .log files) in Notepad. If you don't have an
> >> > association for a file's extension just drag it to an already opened Notepad
> >> > window. Find the context of the code in the diagnostic and then scroll
> >> > backwards to figure out what it really is informing you about. If these
> >> > clues are not sufficient you can also supplement whatever diagnostics
> >> > you do find by running ProcMon when you rerun the install of the update.
> >> >
> >> >
> >> > Good luck
> >> >
> >> > Robert Aldwinckle
> >> > ---
> >> >
> >> >
> >>> > >
> >>> > > --
> >>> > > jonathan
> >>> > >
> >>> > >
> >>> > > "TWG_Wisconsin" wrote:
> >>> > >
> >>>> > >> I am also getting a failure during the installation of KD911895. Error
> >>>> > >> Code: 0x80070643 is displayed in the status screen.
> >>>> > >>
> >>>> > >> Any suggestions?
> >>>> > >>
> >>>> > >> --
> >>>> > >> TWG_Wisconsin
> >>>> > >>
> >>>> > >>
> >>>> > >> "mhm" wrote:
> >>>> > >>
> >>>>> > >> >
> >>>>> > >> >
> >>>>> > >> > "Gerry" wrote:
> >>>>> > >> >
> >>>>>> > >> > > Hank
> >>>>>> > >> > >
> >>>>>> > >> > > Select Start, Help and Support, Keep your Windows up- to-date with
> >>>>>> > >> > > Windows Update, Review your Update History you can see the update. What
> >>>>>> > >> > > is the Failure code. Double click the small red icon in the Status
> >>>>>> > >> > > column for the failed update.
> >>>>>> > >> > >
> >>>>>> > >> > > Cross posting to Windows Update newsgroup.
> >>>>>> > >> > >
> >>>>>> > >> > > --
> >>>>>> > >> > >
> >>>>>> > >> > >
> >>>>>> > >> > > Hope this helps.
> >>>>>> > >> > >
> >>>>>> > >> > > Gerry
> >>>>>> > >> > > ~~~~
> >>>>>> > >> > > FCA
> >>>>>> > >> > > Stourport, England
> >>>>>> > >> > > Enquire, plan and execute
> >>>>>> > >> > > ~~~~~~~~~~~~~~~~~~~
> >>>>>> > >> > >
> >>>>>> > >> > >
> >>>>>> > >> > > Hank wrote:
> >>>>>>> > >> > > > Running WindowsXP SP3 with all the updates. Latest update KB911895 HID
> >>>>>>> > >> > > > Non-user Input Data filter will not install. No error message given. I
> >>>>>>> > >> > > > do have Microsoft wireless mouse installed and running. Have tried
> >>>>>>> > >> > > > turning up Zone Alarm and Spydoctor but still will not install. Any
> >>>>>>> > >> > > > one got any suggestions?
> >>>>>>> > >> > > > Thanks
> >>>>>>> > >> > > > email response not expected but to respond remove .uk at end
> >>>>>>> > >> > > > TIA
> >>>>>>> > >> > > > Hank
> >>>>>> > >> > >
> >>>>>> > >> > >
> >> >
> >> >
> >> > Thanks--there was a typo. The download that won't install is > thanks for your helpful response. there was a typo--the download was Microsoft - Other hardware - HID Non-User Input Data Filter (KB 911895)

> Thanks.

I do have a Microsoft Wireless 2000 Optical Mouse and it has never given me
a problem. Nor do I have any problem placing my pc on standby or hibernation
which I only do manually. I also rarely use a screensaver, but when I choose
to do so it works. I don't have any idea what problem this update is supposed
to fix.

My computer is in use this evening, but thank you for the idea of
downloading the driver and trying to install it in safe mode. I will try
later or during the weekend when I can tolerate a restart.

This suddenly appeared through the notification icon in my systray and was
presented as a critical update so I took it seriously. How can one tell
whether the proferred update is appropriate for your machine or a Windows
Update process mistake when it won't install ?

jonathan wrote:

> I do have a Microsoft Wireless 2000 Optical Mouse and it has never given me
> a problem. Nor do I have any problem placing my pc on standby or hibernation
> which I only do manually. I also rarely use a screensaver, but when I choose
> to do so it works. I don't have any idea what problem this update is supposed
> to fix.

Apparently, one you aren't experiencing. :-)

This means that it should be safe enough to just hide the update as Microsoft
support suggested, although it would be nice to remember about it in case you do
start having these symptoms in the future.

(Problems of this sort often only affect some people, for reasons which are
usually too complicated to be worth trying to figure out.)

> My computer is in use this evening, but thank you for the idea of
> downloading the driver and trying to install it in safe mode. I will try
> later or during the weekend when I can tolerate a restart.

Let us know how it goes, please.

> This suddenly appeared through the notification icon in my systray and was
> presented as a critical update so I took it seriously. How can one tell
> whether the proferred update is appropriate for your machine or a Windows
> Update process mistake when it won't install ?

The Knowledge Base article associated with each update should provide
information about the purpose of the update, although admittedly some are rather
meagre and many require expertise to correctly interpret. For the average home
user, the best bet is to ask someone - us, for example. :-)

Harry.


> -- jonathan "Harry Johnston [MVP]" wrote:
>> > jonathan wrote:
>> >
>>> > > Thanks--there was a typo. The download that won't install is > thanks for your helpful response. there was a typo--the download was Microsoft - Other hardware - HID Non-User Input Data Filter (KB 911895)
>> >
>> > Do you in fact have one of the hardware items listed in the KB article?
>> >
>> > <http://support.microsoft.com/kb/911895>
>> >
>> > http://support.microsoft.com/kb/911895
>> >
>> > If so, was it working at the time? If not, did you used to have one?
>> >
>> > Have you tried downloading the update from the Microsoft Update Catalog, and
>> > then installing it in Safe Mode?
>> >
>> > <http://catalog.update.microsoft.com/v7/site/Search.aspx?q=911895>
>> >
>> > http://catalog.update.microsoft.com/....aspx?q=911895
>> >
>> > Harry.
>> >
>> >
>> >
>>> > > -- jonathan "Robert Aldwinckle" wrote:
>>>>> > >> >
>>>>> > >> > "jonathan" <> wrote in message news:66ED993E-3513-4EB9-BC1D-...
>>>>>>> > >>> > >I am also getting a failure during the installation of KD911895.
>>>>> > >> >
>>>>> > >> >
>>>>> > >> > If that is not a typo you might be better off asking in a newsgroup
>>>>> > >> > which supports whatever language you are getting your KB articles in.
>>>>> > >> >
>>>>> > >> >
>>>>> > >> > http://support.microsoft.com/?kbid=911895
>>>>> > >> >
>>>>> > >> > <quote>
>>>>> > >> > Install the Optional Hardware Update that is named Microsoft HID
>>>>> > >> > Non-User Input Data Filter.
>>>>> > >> > </quote>
>>>>> > >> >
>>>>> > >> > So, is that what you are trying to do? Are you sure that it is applicable
>>>>> > >> > for your case?
>>>>> > >> >
>>>>> > >> >
>>>>>>> > >>> > > The error code is 0x80070643. I read that this is a generic code--not very helpful.
>>>>>>> > >>> > >
>>>>>>> > >>> > > How can I determine what is hanging up the installation ? Microsoft Online
>>>>>>> > >>> > > Support gave me the advice to hide this critical update on the Microsoft
>>>>>>> > >>> > > Update page to avoid repetitious downloads, but that is just sweeping it
>>>>>>> > >>> > > under the rug. SRX 1106205350
>>>>> > >> >
>>>>> > >> >
>>>>> > >> > Sounds like someone has already asked you for diagnostics and done
>>>>> > >> > an analysis of them for you? What did they ask for? Why not ask them
>>>>> > >> > for a better explanation of their conclusions and recommendation?
>>>>> > >> >
>>>>> > >> > FWIW I wouldn't be so quick to assume that they are wrong.
>>>>> > >> > It might be that the update is not appropriate for your system
>>>>> > >> > in which case suppressing its offer is the *only* thing that you can do
>>>>> > >> > until the metadata which causes it to be offered to you is changed
>>>>> > >> > on the AU server.
>>>>> > >> >
>>>>> > >> >
>>>>>>> > >>> > >
>>>>>>> > >>> > > Does anyone have a specific suggestion how to hunt down the barrier ?
>>>>> > >> >
>>>>> > >> >
>>>>> > >> > In general what you can do is search in all files which the update changed
>>>>> > >> > for instances of either the hex code or its decimal equivalent.
>>>>> > >> > So, in this case search all files which changed on that day for each of
>>>>> > >> > 643 and 1603; then sort the results by Date Modified and scroll to
>>>>> > >> > the time of day that the update was done. Open any files which look
>>>>> > >> > like diagnostic files (e.g. .log files) in Notepad. If you don't have an
>>>>> > >> > association for a file's extension just drag it to an already opened Notepad
>>>>> > >> > window. Find the context of the code in the diagnostic and then scroll
>>>>> > >> > backwards to figure out what it really is informing you about. If these
>>>>> > >> > clues are not sufficient you can also supplement whatever diagnostics
>>>>> > >> > you do find by running ProcMon when you rerun the install of the update.
>>>>> > >> >
>>>>> > >> >
>>>>> > >> > Good luck
>>>>> > >> >
>>>>> > >> > Robert Aldwinckle
>>>>> > >> > ---
>>>>> > >> >
>>>>> > >> >
>>>>>>> > >>> > >
>>>>>>> > >>> > > --
>>>>>>> > >>> > > jonathan
>>>>>>> > >>> > >
>>>>>>> > >>> > >
>>>>>>> > >>> > > "TWG_Wisconsin" wrote:
>>>>>>> > >>> > >
>>>>>>>>> > >>>> > >> I am also getting a failure during the installation of KD911895. Error
>>>>>>>>> > >>>> > >> Code: 0x80070643 is displayed in the status screen.
>>>>>>>>> > >>>> > >>
>>>>>>>>> > >>>> > >> Any suggestions?
>>>>>>>>> > >>>> > >>
>>>>>>>>> > >>>> > >> --
>>>>>>>>> > >>>> > >> TWG_Wisconsin
>>>>>>>>> > >>>> > >>
>>>>>>>>> > >>>> > >>
>>>>>>>>> > >>>> > >> "mhm" wrote:
>>>>>>>>> > >>>> > >>
>>>>>>>>>>> > >>>>> > >> >
>>>>>>>>>>> > >>>>> > >> >
>>>>>>>>>>> > >>>>> > >> > "Gerry" wrote:
>>>>>>>>>>> > >>>>> > >> >
>>>>>>>>>>>>> > >>>>>> > >> > > Hank
>>>>>>>>>>>>> > >>>>>> > >> > >
>>>>>>>>>>>>> > >>>>>> > >> > > Select Start, Help and Support, Keep your Windows up- to-date with
>>>>>>>>>>>>> > >>>>>> > >> > > Windows Update, Review your Update History you can see the update. What
>>>>>>>>>>>>> > >>>>>> > >> > > is the Failure code. Double click the small red icon in the Status
>>>>>>>>>>>>> > >>>>>> > >> > > column for the failed update.
>>>>>>>>>>>>> > >>>>>> > >> > >
>>>>>>>>>>>>> > >>>>>> > >> > > Cross posting to Windows Update newsgroup.
>>>>>>>>>>>>> > >>>>>> > >> > >
>>>>>>>>>>>>> > >>>>>> > >> > > --
>>>>>>>>>>>>> > >>>>>> > >> > >
>>>>>>>>>>>>> > >>>>>> > >> > >
>>>>>>>>>>>>> > >>>>>> > >> > > Hope this helps.
>>>>>>>>>>>>> > >>>>>> > >> > >
>>>>>>>>>>>>> > >>>>>> > >> > > Gerry
>>>>>>>>>>>>> > >>>>>> > >> > > ~~~~
>>>>>>>>>>>>> > >>>>>> > >> > > FCA
>>>>>>>>>>>>> > >>>>>> > >> > > Stourport, England
>>>>>>>>>>>>> > >>>>>> > >> > > Enquire, plan and execute
>>>>>>>>>>>>> > >>>>>> > >> > > ~~~~~~~~~~~~~~~~~~~
>>>>>>>>>>>>> > >>>>>> > >> > >
>>>>>>>>>>>>> > >>>>>> > >> > >
>>>>>>>>>>>>> > >>>>>> > >> > > Hank wrote:
>>>>>>>>>>>>>>> > >>>>>>> > >> > > > Running WindowsXP SP3 with all the updates. Latest update KB911895 HID
>>>>>>>>>>>>>>> > >>>>>>> > >> > > > Non-user Input Data filter will not install. No error message given. I
>>>>>>>>>>>>>>> > >>>>>>> > >> > > > do have Microsoft wireless mouse installed and running. Have tried
>>>>>>>>>>>>>>> > >>>>>>> > >> > > > turning up Zone Alarm and Spydoctor but still will not install. Any
>>>>>>>>>>>>>>> > >>>>>>> > >> > > > one got any suggestions?
>>>>>>>>>>>>>>> > >>>>>>> > >> > > > Thanks
>>>>>>>>>>>>>>> > >>>>>>> > >> > > > email response not expected but to respond remove .uk at end
>>>>>>>>>>>>>>> > >>>>>>> > >> > > > TIA
>>>>>>>>>>>>>>> > >>>>>>> > >> > > > Hank
>>>>>>>>>>>>> > >>>>>> > >> > >
>>>>>>>>>>>>> > >>>>>> > >> > >
>>>>> > >> >
>>>>> > >> >
>>>>> > >> > Thanks--there was a typo. The download that won't install is > thanks for your helpful response. there was a typo--the download was Microsoft - Other hardware - HID Non-User Input Data Filter (KB 911895)
>
>> > Thanks.
>
> I do have a Microsoft Wireless 2000 Optical Mouse and it has never given me
> a problem. Nor do I have any problem placing my pc on standby or hibernation
> which I only do manually. I also rarely use a screensaver, but when I choose
> to do so it works. I don't have any idea what problem this update is supposed
> to fix.
>
> My computer is in use this evening, but thank you for the idea of
> downloading the driver and trying to install it in safe mode. I will try
> later or during the weekend when I can tolerate a restart.
>
> This suddenly appeared through the notification icon in my systray and was
> presented as a critical update so I took it seriously. How can one tell
> whether the proferred update is appropriate for your machine or a Windows
> Update process mistake when it won't install ?