"William Watterson" <> wrote in message
news:f2cda12d-3c47-447a-8d1a-...
> Hi there,
> I have a Sony laptop with Windows Vista as operating system.
> The system crashed. So I initialised a new start via CTRL,
> ALT and DEL. Unfortunately, the shut down process got stuck
> and the screen just displays "shut down" without doing anything.
> It remained like this for a couple of minutes when I hold the
> turn-on/off button pressed. I was expecting to force my laptop
> to restart again (which is the usual case on a Windows XP machine).
> However, my laptop just went to the stand-by modus. Pressing
> the turn-on/off gave back the frozen display of "shut down".
>
> Could anyone please advise on how to force my laptop with Vista
> to restart again?
>
> Thanks a lot!!!
Remove the power source. Mains cable and don't forget to remove the
battery.
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