Re: Limited connectivity after failed un-install of Norton 360

You may want to use Norton removal tool to uninstall Norton. This post may
help.
Can't access sharing because of Norton
6 posts - 1 author - Last post: Oct 30
How do i remove/uninstall Norton security scan from computer? Norton
security scan installs with the new Java Installation. ...
http://www.chicagotech.net/netforums...pic.php?t=1667


--
Bob Lin, Microsoft-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com


"Peter Smithson" <> wrote in message
news:0524d012-7209-4ffb-ab00-...
> Hi,
>
> A friends Vista PC has been working fine for months. Then she
> attempted to un-install Norton 360 and install Norton 2010. Since
> then, she has the limited connectivity problem.
>
> She's un-installed 2010 but 360 still appears in the add/remove
> programs. If you click on it, it says there's a missing path.
>
> With either wireless or a cable connection, it fails to get a proper
> IP address from the router. Another PC on the network still works
> fine.
>
> My theory is that some system file of Norton's is still in there
> somewhere trying to intercept network traffic and screwing things up.
> I've tried following trouble shooting guides for the general limited
> connectivity problem and none helped (I know the router works fine
> with Vista and everything has been re-booted and this has been going
> on for weeks).
>
> Any ideas?
>
> Thanks.
>
> Peter.

Thank you for the update.

--
Bob Lin, Microsoft-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com


"Peter Smithson" <> wrote in message
news:efcba90f-6aae-4368-88ab-...
On Nov 16, 2:20 pm, "Bob Lin \(MS-MVP\)" <nore...@chicagotech.net>
wrote:
> You may want to use Norton removal tool to uninstall Norton. This post may
> help.

Bob - you were dead right. I managed to find that tool later when I
had time to do some more searching and now the laptop can access the
network.

Just got to sort out the malware that's got onto it now!

Thanks.

Peter.