Re: Lost Internet connection-intermittent

[Crossposting to Windows Update newsgroup]

navigator wrote:
>>> I am experiencing intermittent lost Internet connection. I log on using
>>> either my wireless connection or my LAN port. After some time when I
>>> click
>>> a link, I get the "Windows is unable to show this page" message. I have
>>> not
>>> lost my ip address, and the PC does not lockup. I have tried several
>>> fixes
>>> I found on this board, none have worked so far. I am using a Compaq
>>> Pavillion dv6500. The wireless is an Intel abgn card. Vista 32
>>>
>>> - Reinstalled wireless drivers
>>> -Used different access points--One a Linksys and the other a D-link
>>> -Tried different ISP
>>> -Have all Microsoft updates
>>> -Disabled C.A. anit-virus, spam blocker, firewall, anti-spyware
>>> -Unchecked power management for the wireless adaptor
>>> -Ran netsh winsock reset
>>> -Ran HP total care advisor and found everything up to date
>>> ~~
> PA Bear wrote:
>> Error message after you install a Windows Internet Explorer 7 update from
>> Windows Update or from Microsoft Update: "Webpage cannot be displayed":
>> http://support.microsoft.com/kb/942818
>>
>> If tweaking your third-party firewall's settings don' help, try the
>> following:
>>
>> 1. Disable your anti-virus application, any real-time protection provided
>> by an anti-spyware application (except for Windows Defender; includes
>> Spybot Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
>> third-party firewall AND enable the Windows Firewall.
>>
>> NB: If you're running ZA Free firewall, you may need to uninstall it
>> instead of disabling it. You're "working without a net" now: Don't to
>> ANYTHING else online (e.g., browsing; reading email; chatting) except #4
>> below until your anti-virus application has been re-enabled!
>>
>> 2. Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)"
>> [or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs
>> (make sure Show Updates box is checked at top right) and reboot.
>>
>> 3. Re-do #1 above.
>>
>> 4. Go to http://windowsupdate.microsoft.com and install any Critical
>> Updates offered. If "Root Certificates" update is listed in the Optional
>> Updates category, you might install it, too, to take full advantage of
>> IE7's additional security.
>>
>> 5. Reboot > Make sure everything in #1 above is enabled again and, if
>> applicable, disable the Windows Firewall and enable your third-party
>> firewall.
>> ~~
> Thanks for your help. I followed your instructions. Everything seemed to
> work well for a while, but then the problem returned.
>
> I gather from your suggested fix that the problem lies in KB939653. It was
> deleted following your instructions. However, it came right back the next
> time Vista ran updates.
>
> Should it be, or can it be prevented from downloading?

Please read my entire reply before doing anything, Navigator.

The problem isn't the update but real-time protections provided by your
third-party security applications (i.e., anti-virus & add-ons; security
suite & add-ons; anti-spyware app & add-ons; firewall) which are disallowing
the changes being made by the update. Try the following variation:

1. If you're running ZA Free, temporarily uninstall it then enable the
Windows Firewall before proceeding below.

2. Reboot into Safe Mode, uninstall 939653 via Add/Remove Programs again,
then reboot into normal (Windows) mode.

Assuming the problems do NOT persist now, proceed to Steps #3 - #6:

3. Download the update from the following Vista x86-specific link, saving
the download to your desktop:
http://www.microsoft.com/downloads/d...3-699CDB9375AE

4. Reboot into Safe Mode.

5. Double-click on the saved download (Windows6.0-KB939653-x86.msu) to
install it.

6. Reboot into normal (Windows) mode.

=> If you only *occasionally* get "Page cannot be displayed" errors when
attempting to open a website using IE7, see the following KB articles:

How to troubleshoot network connectivity problems in Internet Explorer:
http://support.microsoft.com/kb/936211

Internet Explorer stops responding, stops working, or restarts
(Guided Help)
http://support.microsoft.com/gp/pc_ie_intro

How to optimize or reset Internet Explorer 7:
http://support.microsoft.com/kb/936213

How to troubleshoot Internet Explorer 7 issues in Windows Vista:
http://support.microsoft.com/kb/936215

=> If you only *always* get "Page cannot be displayed" errors when
attempting to open any website using IE7, I suggest that you...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

===========================

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB931678).

In other countries, see
http://support.microsoft.com/default...r=securityhome > "No-Charge
Support...for virus and other security-related" issues in right-hand menu
for localized contact information.

For more information about how to contact Microsoft for support issues,
visit the International Support Web site:
https://support.microsoft.com/common/international.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.org/

"PA Bear" wrote:

> [Crossposting to Windows Update newsgroup]
>
> navigator wrote:
> >>> I am experiencing intermittent lost Internet connection. I log on using
> >>> either my wireless connection or my LAN port. After some time when I
> >>> click
> >>> a link, I get the "Windows is unable to show this page" message. I have
> >>> not
> >>> lost my ip address, and the PC does not lockup. I have tried several
> >>> fixes
> >>> I found on this board, none have worked so far. I am using a Compaq
> >>> Pavillion dv6500. The wireless is an Intel abgn card. Vista 32
> >>>
> >>> - Reinstalled wireless drivers
> >>> -Used different access points--One a Linksys and the other a D-link
> >>> -Tried different ISP
> >>> -Have all Microsoft updates
> >>> -Disabled C.A. anit-virus, spam blocker, firewall, anti-spyware
> >>> -Unchecked power management for the wireless adaptor
> >>> -Ran netsh winsock reset
> >>> -Ran HP total care advisor and found everything up to date
> >>> ~~
> > PA Bear wrote:
> >> Error message after you install a Windows Internet Explorer 7 update from
> >> Windows Update or from Microsoft Update: "Webpage cannot be displayed":
> >> http://support.microsoft.com/kb/942818
> >>
> >> If tweaking your third-party firewall's settings don' help, try the
> >> following:
> >>
> >> 1. Disable your anti-virus application, any real-time protection provided
> >> by an anti-spyware application (except for Windows Defender; includes
> >> Spybot Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
> >> third-party firewall AND enable the Windows Firewall.
> >>
> >> NB: If you're running ZA Free firewall, you may need to uninstall it
> >> instead of disabling it. You're "working without a net" now: Don't to
> >> ANYTHING else online (e.g., browsing; reading email; chatting) except #4
> >> below until your anti-virus application has been re-enabled!
> >>
> >> 2. Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)"
> >> [or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs
> >> (make sure Show Updates box is checked at top right) and reboot.
> >>
> >> 3. Re-do #1 above.
> >>
> >> 4. Go to http://windowsupdate.microsoft.com and install any Critical
> >> Updates offered. If "Root Certificates" update is listed in the Optional
> >> Updates category, you might install it, too, to take full advantage of
> >> IE7's additional security.
> >>
> >> 5. Reboot > Make sure everything in #1 above is enabled again and, if
> >> applicable, disable the Windows Firewall and enable your third-party
> >> firewall.
> >> ~~
> > Thanks for your help. I followed your instructions. Everything seemed to
> > work well for a while, but then the problem returned.
> >
> > I gather from your suggested fix that the problem lies in KB939653. It was
> > deleted following your instructions. However, it came right back the next
> > time Vista ran updates.
> >
> > Should it be, or can it be prevented from downloading?
>
> Please read my entire reply before doing anything, Navigator.
>
> The problem isn't the update but real-time protections provided by your
> third-party security applications (i.e., anti-virus & add-ons; security
> suite & add-ons; anti-spyware app & add-ons; firewall) which are disallowing
> the changes being made by the update. Try the following variation:
>
> 1. If you're running ZA Free, temporarily uninstall it then enable the
> Windows Firewall before proceeding below.
>
> 2. Reboot into Safe Mode, uninstall 939653 via Add/Remove Programs again,
> then reboot into normal (Windows) mode.
>
> Assuming the problems do NOT persist now, proceed to Steps #3 - #6:
>
> 3. Download the update from the following Vista x86-specific link, saving
> the download to your desktop:
> http://www.microsoft.com/downloads/d...3-699CDB9375AE
>
> 4. Reboot into Safe Mode.
>
> 5. Double-click on the saved download (Windows6.0-KB939653-x86.msu) to
> install it.
>
> 6. Reboot into normal (Windows) mode.
>
> => If you only *occasionally* get "Page cannot be displayed" errors when
> attempting to open a website using IE7, see the following KB articles:
>
> How to troubleshoot network connectivity problems in Internet Explorer:
> http://support.microsoft.com/kb/936211
>
> Internet Explorer stops responding, stops working, or restarts
> (Guided Help)
> http://support.microsoft.com/gp/pc_ie_intro
>
> How to optimize or reset Internet Explorer 7:
> http://support.microsoft.com/kb/936213
>
> How to troubleshoot Internet Explorer 7 issues in Windows Vista:
> http://support.microsoft.com/kb/936215
>
> => If you only *always* get "Page cannot be displayed" errors when
> attempting to open any website using IE7, I suggest that you...
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> ===========================
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> Customers in the U.S. and Canada can receive technical support from
> Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
> support calls that are associated with security updates. When you call,
> clearly state that your problem is related to a Security Update and cite the
> update's KB number (e.g., KB931678).
>
> In other countries, see
> http://support.microsoft.com/default...r=securityhome > "No-Charge
> Support...for virus and other security-related" issues in right-hand menu
> for localized contact information.
>
> For more information about how to contact Microsoft for support issues,
> visit the International Support Web site:
> https://support.microsoft.com/common/international.aspx
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.org/
>
> PA Bear:

Again thanks for your prompty reply.

I followed your instructions until I tried to install KB931678 in safe mode.
I received "error 0x8007043C This service cannot be started in Safe Mode."


Very strange.


So I rebooted in real time, took the PC off the Internet, disabled all
protection from Computer Associates. (I am using it because it was a free
offer from ISP. Hard to beat free.)

Installed KB931678 and restarted. Then reinstalled all protection before
going back to the net.

I guess we shall see what happens. If I still have trouble, will try your
other suggestions.

Thanks again

Navigator

navigator wrote:
>>>>> I am experiencing intermittent lost Internet connection. I log on
>>>>> using
>>>>> either my wireless connection or my LAN port. After some time when I
>>>>> click
>>>>> a link, I get the "Windows is unable to show this page" message. I
>>>>> have
>>>>> not
>>>>> lost my ip address, and the PC does not lockup. I have tried several
>>>>> fixes
>>>>> I found on this board, none have worked so far. I am using a Compaq
>>>>> Pavillion dv6500. The wireless is an Intel abgn card. Vista 32
>>>>>
>>>>> - Reinstalled wireless drivers
>>>>> -Used different access points--One a Linksys and the other a D-link
>>>>> -Tried different ISP
>>>>> -Have all Microsoft updates
>>>>> -Disabled C.A. anit-virus, spam blocker, firewall, anti-spyware
>>>>> -Unchecked power management for the wireless adaptor
>>>>> -Ran netsh winsock reset
>>>>> -Ran HP total care advisor and found everything up to date
>>>>> ~~
>>> PA Bear wrote:
>>>> Error message after you install a Windows Internet Explorer 7 update
>>>> from
>>>> Windows Update or from Microsoft Update: "Webpage cannot be displayed":
>>>> http://support.microsoft.com/kb/942818
>>>>
>>>> If tweaking your third-party firewall's settings don' help, try the
>>>> following:
>>>>
>>>> 1. Disable your anti-virus application, any real-time protection
>>>> provided
>>>> by an anti-spyware application (except for Windows Defender; includes
>>>> Spybot Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable
>>>> any
>>>> third-party firewall AND enable the Windows Firewall.
>>>>
>>>> NB: If you're running ZA Free firewall, you may need to uninstall it
>>>> instead of disabling it. You're "working without a net" now: Don't to
>>>> ANYTHING else online (e.g., browsing; reading email; chatting) except
>>>> #4
>>>> below until your anti-virus application has been re-enabled!
>>>>
>>>> 2. Uninstall "Security Update for Windows Internet Explorer 7
>>>> (KB939653)"
>>>> [or "Security Update for Windows XP (KB939653)"] via Add/Remove
>>>> Programs
>>>> (make sure Show Updates box is checked at top right) and reboot.
>>>>
>>>> 3. Re-do #1 above.
>>>>
>>>> 4. Go to http://windowsupdate.microsoft.com and install any Critical
>>>> Updates offered. If "Root Certificates" update is listed in the
>>>> Optional
>>>> Updates category, you might install it, too, to take full advantage of
>>>> IE7's additional security.
>>>>
>>>> 5. Reboot > Make sure everything in #1 above is enabled again and, if
>>>> applicable, disable the Windows Firewall and enable your third-party
>>>> firewall.
>>>> ~~
>>> Thanks for your help. I followed your instructions. Everything seemed
>>> to
>>> work well for a while, but then the problem returned.
>>>
>>> I gather from your suggested fix that the problem lies in KB939653. It
>>> was
>>> deleted following your instructions. However, it came right back the
>>> next
>>> time Vista ran updates.
>>>
>>> Should it be, or can it be prevented from downloading?
>>
>> Please read my entire reply before doing anything, Navigator.
>>
>> The problem isn't the update but real-time protections provided by your
>> third-party security applications (i.e., anti-virus & add-ons; security
>> suite & add-ons; anti-spyware app & add-ons; firewall) which are
>> disallowing the changes being made by the update. Try the following
>> variation:
>>
>> 1. If you're running ZA Free, temporarily uninstall it then enable the
>> Windows Firewall before proceeding below.
>>
>> 2. Reboot into Safe Mode, uninstall 939653 via Add/Remove Programs again,
>> then reboot into normal (Windows) mode.
>>
>> Assuming the problems do NOT persist now, proceed to Steps #3 - #6:
>>
>> 3. Download the update from the following Vista x86-specific link, saving
>> the download to your desktop:
>> http://www.microsoft.com/downloads/d...3-699CDB9375AE
>>
>> 4. Reboot into Safe Mode.
>>
>> 5. Double-click on the saved download (Windows6.0-KB939653-x86.msu) to
>> install it.
>>
>> 6. Reboot into normal (Windows) mode.
>>
>> => If you only *occasionally* get "Page cannot be displayed" errors when
>> attempting to open a website using IE7, see the following KB articles:
>>
>> How to troubleshoot network connectivity problems in Internet Explorer:
>> http://support.microsoft.com/kb/936211
>>
>> Internet Explorer stops responding, stops working, or restarts
>> (Guided Help)
>> http://support.microsoft.com/gp/pc_ie_intro
>>
>> How to optimize or reset Internet Explorer 7:
>> http://support.microsoft.com/kb/936213
>>
>> How to troubleshoot Internet Explorer 7 issues in Windows Vista:
>> http://support.microsoft.com/kb/936215
>>
>> => If you only *always* get "Page cannot be displayed" errors when
>> attempting to open any website using IE7, I suggest that you...
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> ===========================
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> Customers in the U.S. and Canada can receive technical support from
>> Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge
>> for support calls that are associated with security updates. When you
>> call,
>> clearly state that your problem is related to a Security Update and cite
>> the update's KB number (e.g., KB931678).
>>
>> In other countries, see
>> http://support.microsoft.com/default...r=securityhome > "No-Charge
>> Support...for virus and other security-related" issues in right-hand menu
>> for localized contact information.
>>
>> For more information about how to contact Microsoft for support issues,
>> visit the International Support Web site:
>> https://support.microsoft.com/common/international.aspx
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.org/
>>
>> PA Bear:
>
> Again thanks for your prompty reply.

YW.

> I followed your instructions until I tried to install KB931678 in safe
> mode.
> I received "error 0x8007043C This service cannot be started in Safe
> Mode."
> Very strange.

My instructions asked you to download/install KB939653, not KB931678, in
Safe Mode. (I should have included a step to install KB9316768 /after/
you'd gotten KB939653 installed. My bad.)

> So I rebooted in real time, took the PC off the Internet, disabled all
> protection from Computer Associates. (I am using it because it was a free
> offer from ISP. Hard to beat free.)
>
> Installed KB931678 and restarted. Then reinstalled all protection before
> going back to the net.

I recommended disabling all CA protections before installing (all updates)
in my first reply to this thread.

> I guess we shall see what happens. If I still have trouble, will try your
> other suggestions.

OK. If you're running a *free-trial* version of the CA security suite that
came preinstalled on the machine, understand that the free-trial period DOES
and WILL (and may have) expired. If you choose not to purchase it
(subscribe), uninstall it, then install another anti-virus application (or
security suite) of your choosing, and either enable the Windows Firewall,
the firewall included in the suite, or another third-party firewall.

Protect Your PC!
http://www.microsoft.com/athome/secu...r/default.mspx

Learn how to protect your PC by taking three simple steps
http://www.microsoft.com/downloads/d...6-602954130D38
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.org/

I have the same problem, and I also use CA Internet Security Suite but on a
Gateway computer. The problem does not exist with XP. I can work online for
a couple of hours before I get the "webpage cannot be displayed" message.
With Vista, Firefox crashes frequently for me (Microsoft conspiracy); so
lately I've been using IE7. However, when IE cannot connect to the internet,
Firefox cannot connect either. Interestingly enough, the connection is still
there because I can successfully "ping" addresses from the command prompt.
So, it appears to me that CA is creating the problem, because it just
couldn't possibly be something wrong with Vista.

"navigator" wrote:

>
>
> "PA Bear" wrote:
>
> > [Crossposting to Windows Update newsgroup]
> >
> > navigator wrote:
> > >>> I am experiencing intermittent lost Internet connection. I log on using
> > >>> either my wireless connection or my LAN port. After some time when I
> > >>> click
> > >>> a link, I get the "Windows is unable to show this page" message. I have
> > >>> not
> > >>> lost my ip address, and the PC does not lockup. I have tried several
> > >>> fixes
> > >>> I found on this board, none have worked so far. I am using a Compaq
> > >>> Pavillion dv6500. The wireless is an Intel abgn card. Vista 32
> > >>>
> > >>> - Reinstalled wireless drivers
> > >>> -Used different access points--One a Linksys and the other a D-link
> > >>> -Tried different ISP
> > >>> -Have all Microsoft updates
> > >>> -Disabled C.A. anit-virus, spam blocker, firewall, anti-spyware
> > >>> -Unchecked power management for the wireless adaptor
> > >>> -Ran netsh winsock reset
> > >>> -Ran HP total care advisor and found everything up to date
> > >>> ~~
> > > PA Bear wrote:
> > >> Error message after you install a Windows Internet Explorer 7 update from
> > >> Windows Update or from Microsoft Update: "Webpage cannot be displayed":
> > >> http://support.microsoft.com/kb/942818
> > >>
> > >> If tweaking your third-party firewall's settings don' help, try the
> > >> following:
> > >>
> > >> 1. Disable your anti-virus application, any real-time protection provided
> > >> by an anti-spyware application (except for Windows Defender; includes
> > >> Spybot Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
> > >> third-party firewall AND enable the Windows Firewall.
> > >>
> > >> NB: If you're running ZA Free firewall, you may need to uninstall it
> > >> instead of disabling it. You're "working without a net" now: Don't to
> > >> ANYTHING else online (e.g., browsing; reading email; chatting) except #4
> > >> below until your anti-virus application has been re-enabled!
> > >>
> > >> 2. Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)"
> > >> [or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs
> > >> (make sure Show Updates box is checked at top right) and reboot.
> > >>
> > >> 3. Re-do #1 above.
> > >>
> > >> 4. Go to http://windowsupdate.microsoft.com and install any Critical
> > >> Updates offered. If "Root Certificates" update is listed in the Optional
> > >> Updates category, you might install it, too, to take full advantage of
> > >> IE7's additional security.
> > >>
> > >> 5. Reboot > Make sure everything in #1 above is enabled again and, if
> > >> applicable, disable the Windows Firewall and enable your third-party
> > >> firewall.
> > >> ~~
> > > Thanks for your help. I followed your instructions. Everything seemed to
> > > work well for a while, but then the problem returned.
> > >
> > > I gather from your suggested fix that the problem lies in KB939653. It was
> > > deleted following your instructions. However, it came right back the next
> > > time Vista ran updates.
> > >
> > > Should it be, or can it be prevented from downloading?
> >
> > Please read my entire reply before doing anything, Navigator.
> >
> > The problem isn't the update but real-time protections provided by your
> > third-party security applications (i.e., anti-virus & add-ons; security
> > suite & add-ons; anti-spyware app & add-ons; firewall) which are disallowing
> > the changes being made by the update. Try the following variation:
> >
> > 1. If you're running ZA Free, temporarily uninstall it then enable the
> > Windows Firewall before proceeding below.
> >
> > 2. Reboot into Safe Mode, uninstall 939653 via Add/Remove Programs again,
> > then reboot into normal (Windows) mode.
> >
> > Assuming the problems do NOT persist now, proceed to Steps #3 - #6:
> >
> > 3. Download the update from the following Vista x86-specific link, saving
> > the download to your desktop:
> > http://www.microsoft.com/downloads/d...3-699CDB9375AE
> >
> > 4. Reboot into Safe Mode.
> >
> > 5. Double-click on the saved download (Windows6.0-KB939653-x86.msu) to
> > install it.
> >
> > 6. Reboot into normal (Windows) mode.
> >
> > => If you only *occasionally* get "Page cannot be displayed" errors when
> > attempting to open a website using IE7, see the following KB articles:
> >
> > How to troubleshoot network connectivity problems in Internet Explorer:
> > http://support.microsoft.com/kb/936211
> >
> > Internet Explorer stops responding, stops working, or restarts
> > (Guided Help)
> > http://support.microsoft.com/gp/pc_ie_intro
> >
> > How to optimize or reset Internet Explorer 7:
> > http://support.microsoft.com/kb/936213
> >
> > How to troubleshoot Internet Explorer 7 issues in Windows Vista:
> > http://support.microsoft.com/kb/936215
> >
> > => If you only *always* get "Page cannot be displayed" errors when
> > attempting to open any website using IE7, I suggest that you...
> >
> > Start a free Windows Update support incident request:
> > https://support.microsoft.com/oas/de...spx?gprid=6527
> >
> > ===========================
> >
> > Support for Windows Update:
> > http://support.microsoft.com/gp/wusupport
> >
> > Customers in the U.S. and Canada can receive technical support from
> > Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
> > support calls that are associated with security updates. When you call,
> > clearly state that your problem is related to a Security Update and cite the
> > update's KB number (e.g., KB931678).
> >
> > In other countries, see
> > http://support.microsoft.com/default...r=securityhome > "No-Charge
> > Support...for virus and other security-related" issues in right-hand menu
> > for localized contact information.
> >
> > For more information about how to contact Microsoft for support issues,
> > visit the International Support Web site:
> > https://support.microsoft.com/common/international.aspx
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE, OE, Security, Shell/User)
> > AumHa VSOP & Admin http://aumha.net
> > DTS-L http://dts-l.org/
> >
> > PA Bear:
>
> Again thanks for your prompty reply.
>
> I followed your instructions until I tried to install KB931678 in safe mode.
> I received "error 0x8007043C This service cannot be started in Safe Mode."
>
>
> Very strange.
>
>
> So I rebooted in real time, took the PC off the Internet, disabled all
> protection from Computer Associates. (I am using it because it was a free
> offer from ISP. Hard to beat free.)
>
> Installed KB931678 and restarted. Then reinstalled all protection before
> going back to the net.
>
> I guess we shall see what happens. If I still have trouble, will try your
> other suggestions.
>
> Thanks again
>
> Navigator

"Russ" wrote:

> I have the same problem, and I also use CA Internet Security Suite but on a
> Gateway computer. The problem does not exist with XP. I can work online for
> a couple of hours before I get the "webpage cannot be displayed" message.
> With Vista, Firefox crashes frequently for me (Microsoft conspiracy); so
> lately I've been using IE7. However, when IE cannot connect to the internet,
> Firefox cannot connect either. Interestingly enough, the connection is still
> there because I can successfully "ping" addresses from the command prompt.
> So, it appears to me that CA is creating the problem, because it just
> couldn't possibly be something wrong with Vista.
>
> "navigator" wrote:
>
> >
> >
> > "PA Bear" wrote:
> >
> > > [Crossposting to Windows Update newsgroup]
> > >
> > > navigator wrote:
> > > >>> I am experiencing intermittent lost Internet connection. I log on using
> > > >>> either my wireless connection or my LAN port. After some time when I
> > > >>> click
> > > >>> a link, I get the "Windows is unable to show this page" message. I have
> > > >>> not
> > > >>> lost my ip address, and the PC does not lockup. I have tried several
> > > >>> fixes
> > > >>> I found on this board, none have worked so far. I am using a Compaq
> > > >>> Pavillion dv6500. The wireless is an Intel abgn card. Vista 32
> > > >>>
> > > >>> - Reinstalled wireless drivers
> > > >>> -Used different access points--One a Linksys and the other a D-link
> > > >>> -Tried different ISP
> > > >>> -Have all Microsoft updates
> > > >>> -Disabled C.A. anit-virus, spam blocker, firewall, anti-spyware
> > > >>> -Unchecked power management for the wireless adaptor
> > > >>> -Ran netsh winsock reset
> > > >>> -Ran HP total care advisor and found everything up to date
> > > >>> ~~
> > > > PA Bear wrote:
> > > >> Error message after you install a Windows Internet Explorer 7 update from
> > > >> Windows Update or from Microsoft Update: "Webpage cannot be displayed":
> > > >> http://support.microsoft.com/kb/942818
> > > >>
> > > >> If tweaking your third-party firewall's settings don' help, try the
> > > >> following:
> > > >>
> > > >> 1. Disable your anti-virus application, any real-time protection provided
> > > >> by an anti-spyware application (except for Windows Defender; includes
> > > >> Spybot Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
> > > >> third-party firewall AND enable the Windows Firewall.
> > > >>
> > > >> NB: If you're running ZA Free firewall, you may need to uninstall it
> > > >> instead of disabling it. You're "working without a net" now: Don't to
> > > >> ANYTHING else online (e.g., browsing; reading email; chatting) except #4
> > > >> below until your anti-virus application has been re-enabled!
> > > >>
> > > >> 2. Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)"
> > > >> [or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs
> > > >> (make sure Show Updates box is checked at top right) and reboot.
> > > >>
> > > >> 3. Re-do #1 above.
> > > >>
> > > >> 4. Go to http://windowsupdate.microsoft.com and install any Critical
> > > >> Updates offered. If "Root Certificates" update is listed in the Optional
> > > >> Updates category, you might install it, too, to take full advantage of
> > > >> IE7's additional security.
> > > >>
> > > >> 5. Reboot > Make sure everything in #1 above is enabled again and, if
> > > >> applicable, disable the Windows Firewall and enable your third-party
> > > >> firewall.
> > > >> ~~
> > > > Thanks for your help. I followed your instructions. Everything seemed to
> > > > work well for a while, but then the problem returned.
> > > >
> > > > I gather from your suggested fix that the problem lies in KB939653. It was
> > > > deleted following your instructions. However, it came right back the next
> > > > time Vista ran updates.
> > > >
> > > > Should it be, or can it be prevented from downloading?
> > >
> > > Please read my entire reply before doing anything, Navigator.
> > >
> > > The problem isn't the update but real-time protections provided by your
> > > third-party security applications (i.e., anti-virus & add-ons; security
> > > suite & add-ons; anti-spyware app & add-ons; firewall) which are disallowing
> > > the changes being made by the update. Try the following variation:
> > >
> > > 1. If you're running ZA Free, temporarily uninstall it then enable the
> > > Windows Firewall before proceeding below.
> > >
> > > 2. Reboot into Safe Mode, uninstall 939653 via Add/Remove Programs again,
> > > then reboot into normal (Windows) mode.
> > >
> > > Assuming the problems do NOT persist now, proceed to Steps #3 - #6:
> > >
> > > 3. Download the update from the following Vista x86-specific link, saving
> > > the download to your desktop:
> > > http://www.microsoft.com/downloads/d...3-699CDB9375AE
> > >
> > > 4. Reboot into Safe Mode.
> > >
> > > 5. Double-click on the saved download (Windows6.0-KB939653-x86.msu) to
> > > install it.
> > >
> > > 6. Reboot into normal (Windows) mode.
> > >
> > > => If you only *occasionally* get "Page cannot be displayed" errors when
> > > attempting to open a website using IE7, see the following KB articles:
> > >
> > > How to troubleshoot network connectivity problems in Internet Explorer:
> > > http://support.microsoft.com/kb/936211
> > >
> > > Internet Explorer stops responding, stops working, or restarts
> > > (Guided Help)
> > > http://support.microsoft.com/gp/pc_ie_intro
> > >
> > > How to optimize or reset Internet Explorer 7:
> > > http://support.microsoft.com/kb/936213
> > >
> > > How to troubleshoot Internet Explorer 7 issues in Windows Vista:
> > > http://support.microsoft.com/kb/936215
> > >
> > > => If you only *always* get "Page cannot be displayed" errors when
> > > attempting to open any website using IE7, I suggest that you...
> > >
> > > Start a free Windows Update support incident request:
> > > https://support.microsoft.com/oas/de...spx?gprid=6527
> > >
> > > ===========================
> > >
> > > Support for Windows Update:
> > > http://support.microsoft.com/gp/wusupport
> > >
> > > Customers in the U.S. and Canada can receive technical support from
> > > Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
> > > support calls that are associated with security updates. When you call,
> > > clearly state that your problem is related to a Security Update and cite the
> > > update's KB number (e.g., KB931678).
> > >
> > > In other countries, see
> > > http://support.microsoft.com/default...r=securityhome > "No-Charge
> > > Support...for virus and other security-related" issues in right-hand menu
> > > for localized contact information.
> > >
> > > For more information about how to contact Microsoft for support issues,
> > > visit the International Support Web site:
> > > https://support.microsoft.com/common/international.aspx
> > > --
> > > ~Robear Dyer (PA Bear)
> > > MS MVP-Windows (IE, OE, Security, Shell/User)
> > > AumHa VSOP & Admin http://aumha.net
> > > DTS-L http://dts-l.org/
> > >
> > > PA Bear:
> >
> > Again thanks for your prompty reply.
> >
> > I followed your instructions until I tried to install KB931678 in safe mode.
> > I received "error 0x8007043C This service cannot be started in Safe Mode."
> >
> >
> > Very strange.
> >
> >
> > So I rebooted in real time, took the PC off the Internet, disabled all
> > protection from Computer Associates. (I am using it because it was a free
> > offer from ISP. Hard to beat free.)
> >
> > Installed KB931678 and restarted. Then reinstalled all protection before
> > going back to the net.
> >
> > I guess we shall see what happens. If I still have trouble, will try your
> > other suggestions.
> >
> > Thanks again
> >
> > Navigator

The initial problem noted here sounds suspiciously like what is happening to
my computer (and has stumped Dell Support even after approx 6 hours on teh
phone with them - as well as an hour with my ISP Tech Support).

However, my OS is Windows ME. Does anyone know the best way of handling the
lost internet connection for ME?

In a nutshell - after about ten minutes online, if I try to move websites,
open a new window for a website, or even refresh current screen, I get a Page
Cannot Be Displayed message. Pinging shows that I am still connected but I
cannot view anything. In addition, I had recently tried downloading IE
Service Pack 6 (I am running IE 5.5 series) as it was noted as a Critical
Update when I ran Windows Update, and keep getting a message that it cannot
be installed as not all components are available/downloaded. I am told to
restart and the download/installation process starts again, but never
completes. I also have tried downloading the other "critical update" that
Windows Update notes for me, which is KB888113, this appears to download and
install correctly but then each time I go back to Windows Update, I'm told
that I need to install it...

Nobody in Tech Support land knows how to help with Windows ME...can anybody
here help?!?!?
>


"elceegee" wrote:
>
> "Russ" wrote:
>
> > I have the same problem, and I also use CA Internet Security Suite but on a
> > Gateway computer. The problem does not exist with XP. I can work online for
> > a couple of hours before I get the "webpage cannot be displayed" message.
> > With Vista, Firefox crashes frequently for me (Microsoft conspiracy); so
> > lately I've been using IE7. However, when IE cannot connect to the internet,
> > Firefox cannot connect either. Interestingly enough, the connection is still
> > there because I can successfully "ping" addresses from the command prompt.
> > So, it appears to me that CA is creating the problem, because it just
> > couldn't possibly be something wrong with Vista.
> >
> > "navigator" wrote:
> >
> > >
> > >
> > > "PA Bear" wrote:
> > >
> > > > [Crossposting to Windows Update newsgroup]
> > > >
> > > > navigator wrote:
> > > > >>> I am experiencing intermittent lost Internet connection. I log on using
> > > > >>> either my wireless connection or my LAN port. After some time when I
> > > > >>> click
> > > > >>> a link, I get the "Windows is unable to show this page" message. I have
> > > > >>> not
> > > > >>> lost my ip address, and the PC does not lockup. I have tried several
> > > > >>> fixes
> > > > >>> I found on this board, none have worked so far. I am using a Compaq
> > > > >>> Pavillion dv6500. The wireless is an Intel abgn card. Vista 32
> > > > >>>
> > > > >>> - Reinstalled wireless drivers
> > > > >>> -Used different access points--One a Linksys and the other a D-link
> > > > >>> -Tried different ISP
> > > > >>> -Have all Microsoft updates
> > > > >>> -Disabled C.A. anit-virus, spam blocker, firewall, anti-spyware
> > > > >>> -Unchecked power management for the wireless adaptor
> > > > >>> -Ran netsh winsock reset
> > > > >>> -Ran HP total care advisor and found everything up to date
> > > > >>> ~~
> > > > > PA Bear wrote:
> > > > >> Error message after you install a Windows Internet Explorer 7 update from
> > > > >> Windows Update or from Microsoft Update: "Webpage cannot be displayed":
> > > > >> http://support.microsoft.com/kb/942818
> > > > >>
> > > > >> If tweaking your third-party firewall's settings don' help, try the
> > > > >> following:
> > > > >>
> > > > >> 1. Disable your anti-virus application, any real-time protection provided
> > > > >> by an anti-spyware application (except for Windows Defender; includes
> > > > >> Spybot Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
> > > > >> third-party firewall AND enable the Windows Firewall.
> > > > >>
> > > > >> NB: If you're running ZA Free firewall, you may need to uninstall it
> > > > >> instead of disabling it. You're "working without a net" now: Don't to
> > > > >> ANYTHING else online (e.g., browsing; reading email; chatting) except #4
> > > > >> below until your anti-virus application has been re-enabled!
> > > > >>
> > > > >> 2. Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)"
> > > > >> [or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs
> > > > >> (make sure Show Updates box is checked at top right) and reboot.
> > > > >>
> > > > >> 3. Re-do #1 above.
> > > > >>
> > > > >> 4. Go to http://windowsupdate.microsoft.com and install any Critical
> > > > >> Updates offered. If "Root Certificates" update is listed in the Optional
> > > > >> Updates category, you might install it, too, to take full advantage of
> > > > >> IE7's additional security.
> > > > >>
> > > > >> 5. Reboot > Make sure everything in #1 above is enabled again and, if
> > > > >> applicable, disable the Windows Firewall and enable your third-party
> > > > >> firewall.
> > > > >> ~~
> > > > > Thanks for your help. I followed your instructions. Everything seemed to
> > > > > work well for a while, but then the problem returned.
> > > > >
> > > > > I gather from your suggested fix that the problem lies in KB939653. It was
> > > > > deleted following your instructions. However, it came right back the next
> > > > > time Vista ran updates.
> > > > >
> > > > > Should it be, or can it be prevented from downloading?
> > > >
> > > > Please read my entire reply before doing anything, Navigator.
> > > >
> > > > The problem isn't the update but real-time protections provided by your
> > > > third-party security applications (i.e., anti-virus & add-ons; security
> > > > suite & add-ons; anti-spyware app & add-ons; firewall) which are disallowing
> > > > the changes being made by the update. Try the following variation:
> > > >
> > > > 1. If you're running ZA Free, temporarily uninstall it then enable the
> > > > Windows Firewall before proceeding below.
> > > >
> > > > 2. Reboot into Safe Mode, uninstall 939653 via Add/Remove Programs again,
> > > > then reboot into normal (Windows) mode.
> > > >
> > > > Assuming the problems do NOT persist now, proceed to Steps #3 - #6:
> > > >
> > > > 3. Download the update from the following Vista x86-specific link, saving
> > > > the download to your desktop:
> > > > http://www.microsoft.com/downloads/d...3-699CDB9375AE
> > > >
> > > > 4. Reboot into Safe Mode.
> > > >
> > > > 5. Double-click on the saved download (Windows6.0-KB939653-x86.msu) to
> > > > install it.
> > > >
> > > > 6. Reboot into normal (Windows) mode.
> > > >
> > > > => If you only *occasionally* get "Page cannot be displayed" errors when
> > > > attempting to open a website using IE7, see the following KB articles:
> > > >
> > > > How to troubleshoot network connectivity problems in Internet Explorer:
> > > > http://support.microsoft.com/kb/936211
> > > >
> > > > Internet Explorer stops responding, stops working, or restarts
> > > > (Guided Help)
> > > > http://support.microsoft.com/gp/pc_ie_intro
> > > >
> > > > How to optimize or reset Internet Explorer 7:
> > > > http://support.microsoft.com/kb/936213
> > > >
> > > > How to troubleshoot Internet Explorer 7 issues in Windows Vista:
> > > > http://support.microsoft.com/kb/936215
> > > >
> > > > => If you only *always* get "Page cannot be displayed" errors when
> > > > attempting to open any website using IE7, I suggest that you...
> > > >
> > > > Start a free Windows Update support incident request:
> > > > https://support.microsoft.com/oas/de...spx?gprid=6527
> > > >
> > > > ===========================
> > > >
> > > > Support for Windows Update:
> > > > http://support.microsoft.com/gp/wusupport
> > > >
> > > > Customers in the U.S. and Canada can receive technical support from
> > > > Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
> > > > support calls that are associated with security updates. When you call,
> > > > clearly state that your problem is related to a Security Update and cite the
> > > > update's KB number (e.g., KB931678).
> > > >
> > > > In other countries, see
> > > > http://support.microsoft.com/default...r=securityhome > "No-Charge
> > > > Support...for virus and other security-related" issues in right-hand menu
> > > > for localized contact information.
> > > >
> > > > For more information about how to contact Microsoft for support issues,
> > > > visit the International Support Web site:
> > > > https://support.microsoft.com/common/international.aspx
> > > > --
> > > > ~Robear Dyer (PA Bear)
> > > > MS MVP-Windows (IE, OE, Security, Shell/User)
> > > > AumHa VSOP & Admin http://aumha.net
> > > > DTS-L http://dts-l.org/
> > > >
> > > > PA Bear:
> > >
> > > Again thanks for your prompty reply.
> > >
> > > I followed your instructions until I tried to install KB931678 in safe mode.
> > > I received "error 0x8007043C This service cannot be started in Safe Mode."
> > >
> > >
> > > Very strange.
> > >
> > >
> > > So I rebooted in real time, took the PC off the Internet, disabled all
> > > protection from Computer Associates. (I am using it because it was a free
> > > offer from ISP. Hard to beat free.)
> > >
> > > Installed KB931678 and restarted. Then reinstalled all protection before
> > > going back to the net.
> > >
> > > I guess we shall see what happens. If I still have trouble, will try your
> > > other suggestions.
> > >
> > > Thanks again
> > >
> > > Navigator