RE: major update problem here

"Bill Shawcross" wrote:

>
>
> "boogieman" wrote:
>
> > i just installed the latest updates now my dvd drive and burner are missin
> > and when i go to hardware manager there highlated in yellow with some kind of
> > warning
>
> I have just had the same experience. Yesterday afternoon I burned three
> DVDs on my Pioneer DVR-109 (internal drive), then later on downloaded and
> installed 5 patches (KB890830, 925398, 923694, 923694, 926255). As part of
> the process I rebooted the computer, then left it running overnight to
> prepare an .iso file.
>
> This morning when I went to burn the .iso, Nero failed, and in using Windows
> Explorer discovered that both e: (Pioneer) and f: (NEC ND-2510A) drives were
> missing from the list. Device Manager showed the yellow exclamation points
> on both drives and for both reported a Code 37 error and said the driver had
> failed to load.
>
> So I removed the Security Update for Windows Media Player (KB 925398) as a
> likely suspect and when it got done 890830 and 925254 were gone as well (even
> repopulating the list still had them missing). I then removed and
> reinstalled both drives -- still yellow exclamations and drives missing from
> Windows Explorer. I then removed the remaining two patches and rebooted the
> machine but no change. I also tried removing just the drivers and restalling
> them -- no luck. Finally I tried the three most recent System Restore
> points, but all three failed.
>
> On each of the several times I removed the drives with Device Manager and
> then let Add Hardware reinstall them, Windows successfully identified the
> hardware and the fact that they were CD-ROM class devices, then gave me a
> message that there was an error in installing the driver and that the drives
> might not work. which was indeed the case each and every time. During the
> bootup process the drives are accessed as usual (the green light on each
> comes on briefly, and one time one of them tried to read a blank disc that
> was in the drive), which leads me to conclude that there is nothing wrong
> with the drives or their cabling.
>
> I am running Windows XP, SP 2, patched to date. -- Bill Shawcross
>

12/16/06

With the help of a friend I finally found a solution to the problem of the
missing optical drives. He pointed me to
http://support.microsoft.com/kb/320553 which is a Knowledge Base discussion
of this problem. as well as to a script for doing the needed editing on the
registry: http://www.kellys-korner-xp.com/regs...cd_dvd_fix.vbs

After running the script and rebooting the machine, the DVD drives were back!

-- Bill Shawcross