[crosspost to Windows Update newsgroup]
Error message after you install a Windows Internet Explorer 7 update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed":
http://support.microsoft.com/kb/942818
If tweaking your third-party firewall's settings don't help, try the
following:
1. Disable your anti-virus application, all Norton Add-ons (if any), any
real-time protection provided by an anti-spyware application (except for
Windows Defender; includes Spybot Tea Timer, SpySweeper Guards, AVG AS
guard.exe, etc.), disable any third-party firewall AND THEN enable the
Windows Firewall.
NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #4 below until your anti-virus
application has been re-enabled! If you're running ZA Free firewall, you
may need to uninstall it instead of disabling it.
2. Uninstall "Security Update for Windows Internet Explorer 7 (KB961260)"
via Add/Remove Programs (make sure Show Updates box is checked at top right)
and reboot.
3. Re-do #1 above.
4. Go to
http://windowsupdate.microsoft.com and install any Critical Updates
offered (i.e., KB961260). If a Root Certificates update is listed in the
Optional Updates category, install it to take full advantage of IE7's
enhanced security.
5. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable (or reinstall) your
third-party firewall.
=====================================
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB961260).
LOOK! => If your problem relates to a Cumulative Security Update for IE,
call the above number and ask to be transferred to the Consumer IE7 queue
(which is 47830).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site:
http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin
http://aumha.net
DTS-L
http://dts-l.net/
Greg Lara wrote:
> After Tuesday 02/10/09 updates, assuming as part of MS09-002, Internet
> Explorer 7 on Win XP SP3 no longer can access web sites outside of my
> internal network. I can browse intranet sites, but nothing public. I've
> verified that general connectivity is fine and Firefox can browse
> anywhere.
> I'm inclined to give up on IE rather than try to fix it, but I figured I'd
> throw this out there to see if anyone has any insight into why this might
> be
> occurring. Thanks for any feedback you may share.
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