Re: Network and internet

Hi,

What type of network?
Was it working before?
Did she update nic drivers?
Any other updates?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
"Pete Zahut" <dont@bother> wrote in message
news:...
>A friend asked me to help, but as I'm an avid XP fan and haven't gone over
>to Vista, I've no idea so I'm hoping someone here can help.
>
> Vista Home Premium (IIRC) and she can't get on the internet. I had a look
> and it seems that there's a choice of network, ie, Local Only or Local and
> Internet. Her's is stuck on Local Only and shows a red X between the
> diagram of a router and the globe. We have no idea how to change it to
> allow internet, but hopefully someone here does?
>
> Thanks,
>
> Pete
>

Hi Pete,

I would open an elevated command prompt (right click CMD and choose 'run as
administrator', and then run the following commands (allow each to complete
and return to the prompt before doing the next one):

ipconfig /release
ipconfig /flushdns
ipconfig /renew

Then close the prompt (exit) and retry the connection.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
"Pete Zahut" <dont@bother> wrote in message
news...
> Pete Zahut wrote:
>> Rick Rogers wrote:
>>> Hi,
>>
>> Hi Rick,
>>
>> She's at work at the moment so I can't ask her but here's what I can
>> tell you:
>>
>>> What type of network?
>>
>> It's a Sony Viao laptop and is the only computer in the house. She
>> wants to use it wirelessly to get on the internet. However, whether
>> we try an ethernet cable directly into the router or try wireless, we
>> can't get it to change from "Local Only" to "Local and Internet".
>>
>>> Was it working before?
>>
>> Yes. It's about 18 months old and has been working well until a recent
>> change of ISP (from ADSL broadband to cable broadband. Cable modem is
>> connected by ethernet cable to the WAN connection of a Netgear
>> wireless router.
>>
>> At this point it I should perhaps tell you that I took my laptop to
>> her house and it connects and gets on the internet without any
>> problems whatsoever, so there's no problem with the ISP-side of
>> things. The internet "is there" and can be used on my XP-based
>> machine. I also brought her laptop to my house and could not connect
>> to the internet, still having the "Local Only" problem as opposed to
>> "Local and Internet".
>>> Did she update nic drivers?
>>
>> I can definitely say that it would never occur to her to update nic
>> drivers and she wouldn't know how to do it anyway.
>>
>>> Any other updates?
>>
>> I don't know, but would assume normal Windows updates are done
>> automatically.
>>
>> Thanks for your help Rick.
>>
>> Pete
>
> Sorry to reply to my own post but I should have also said that I actually
> *did* get it working at one point but (a) I tried so many things that I
> can't remember what I did to get it working, and (b) on rebooting, it was
> back to not working again (
>
> Pete
>
>>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>>> http://mvp.support.microsoft.com/
>>> Windows help - www.rickrogers.org
>>> "Pete Zahut" <dont@bother> wrote in message
>>> news:...
>>>> A friend asked me to help, but as I'm an avid XP fan and haven't
>>>> gone over to Vista, I've no idea so I'm hoping someone here can
>>>> help. Vista Home Premium (IIRC) and she can't get on the internet. I
>>>> had a
>>>> look and it seems that there's a choice of network, ie, Local Only
>>>> or Local and Internet. Her's is stuck on Local Only and shows a red
>>>> X between the diagram of a router and the globe. We have no idea how
>>>> to change it to allow internet, but hopefully someone here does?
>>>>
>>>> Thanks,
>>>>
>>>> Pete
>
>

Well Rick, I have now tried that and unfortunately, it didn't work (

Any other ideas my friend?

Pete

"Rick Rogers" <> wrote in message
news:...
> Hi Pete,
>
> I would open an elevated command prompt (right click CMD and choose 'run
> as administrator', and then run the following commands (allow each to
> complete and return to the prompt before doing the next one):
>
> ipconfig /release
> ipconfig /flushdns
> ipconfig /renew
>
> Then close the prompt (exit) and retry the connection.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> "Pete Zahut" <dont@bother> wrote in message
> news...
>> Pete Zahut wrote:
>>> Rick Rogers wrote:
>>>> Hi,
>>>
>>> Hi Rick,
>>>
>>> She's at work at the moment so I can't ask her but here's what I can
>>> tell you:
>>>
>>>> What type of network?
>>>
>>> It's a Sony Viao laptop and is the only computer in the house. She
>>> wants to use it wirelessly to get on the internet. However, whether
>>> we try an ethernet cable directly into the router or try wireless, we
>>> can't get it to change from "Local Only" to "Local and Internet".
>>>
>>>> Was it working before?
>>>
>>> Yes. It's about 18 months old and has been working well until a recent
>>> change of ISP (from ADSL broadband to cable broadband. Cable modem is
>>> connected by ethernet cable to the WAN connection of a Netgear
>>> wireless router.
>>>
>>> At this point it I should perhaps tell you that I took my laptop to
>>> her house and it connects and gets on the internet without any
>>> problems whatsoever, so there's no problem with the ISP-side of
>>> things. The internet "is there" and can be used on my XP-based
>>> machine. I also brought her laptop to my house and could not connect
>>> to the internet, still having the "Local Only" problem as opposed to
>>> "Local and Internet".
>>>> Did she update nic drivers?
>>>
>>> I can definitely say that it would never occur to her to update nic
>>> drivers and she wouldn't know how to do it anyway.
>>>
>>>> Any other updates?
>>>
>>> I don't know, but would assume normal Windows updates are done
>>> automatically.
>>>
>>> Thanks for your help Rick.
>>>
>>> Pete
>>
>> Sorry to reply to my own post but I should have also said that I actually
>> *did* get it working at one point but (a) I tried so many things that I
>> can't remember what I did to get it working, and (b) on rebooting, it was
>> back to not working again (
>>
>> Pete
>>
>>>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>>>> http://mvp.support.microsoft.com/
>>>> Windows help - www.rickrogers.org
>>>> "Pete Zahut" <dont@bother> wrote in message
>>>> news:...
>>>>> A friend asked me to help, but as I'm an avid XP fan and haven't
>>>>> gone over to Vista, I've no idea so I'm hoping someone here can
>>>>> help. Vista Home Premium (IIRC) and she can't get on the internet. I
>>>>> had a
>>>>> look and it seems that there's a choice of network, ie, Local Only
>>>>> or Local and Internet. Her's is stuck on Local Only and shows a red
>>>>> X between the diagram of a router and the globe. We have no idea how
>>>>> to change it to allow internet, but hopefully someone here does?
>>>>>
>>>>> Thanks,
>>>>>
>>>>> Pete
>>
>>
>

Hi Pete,

From her system at the same elevated command prompt, run:

ipconfig /all

Copy and paste the Windows IP Configuration and Ethernet Adapter Local Area
Connection results into a reply. To do that, right click the command window
top border and click Edit/Mark. You can then left click and drag over those
sections to highlight them and hit <enter> to copy. You can then paste it.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
"Pete Zahut" <> wrote in message
news:...
> Well Rick, I have now tried that and unfortunately, it didn't work (
>
> Any other ideas my friend?
>
> Pete
>
> "Rick Rogers" <> wrote in message
> news:...
>> Hi Pete,
>>
>> I would open an elevated command prompt (right click CMD and choose 'run
>> as administrator', and then run the following commands (allow each to
>> complete and return to the prompt before doing the next one):
>>
>> ipconfig /release
>> ipconfig /flushdns
>> ipconfig /renew
>>
>> Then close the prompt (exit) and retry the connection.
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> http://mvp.support.microsoft.com/
>> Windows help - www.rickrogers.org
>> "Pete Zahut" <dont@bother> wrote in message
>> news...
>>> Pete Zahut wrote:
>>>> Rick Rogers wrote:
>>>>> Hi,
>>>>
>>>> Hi Rick,
>>>>
>>>> She's at work at the moment so I can't ask her but here's what I can
>>>> tell you:
>>>>
>>>>> What type of network?
>>>>
>>>> It's a Sony Viao laptop and is the only computer in the house. She
>>>> wants to use it wirelessly to get on the internet. However, whether
>>>> we try an ethernet cable directly into the router or try wireless, we
>>>> can't get it to change from "Local Only" to "Local and Internet".
>>>>
>>>>> Was it working before?
>>>>
>>>> Yes. It's about 18 months old and has been working well until a recent
>>>> change of ISP (from ADSL broadband to cable broadband. Cable modem is
>>>> connected by ethernet cable to the WAN connection of a Netgear
>>>> wireless router.
>>>>
>>>> At this point it I should perhaps tell you that I took my laptop to
>>>> her house and it connects and gets on the internet without any
>>>> problems whatsoever, so there's no problem with the ISP-side of
>>>> things. The internet "is there" and can be used on my XP-based
>>>> machine. I also brought her laptop to my house and could not connect
>>>> to the internet, still having the "Local Only" problem as opposed to
>>>> "Local and Internet".
>>>>> Did she update nic drivers?
>>>>
>>>> I can definitely say that it would never occur to her to update nic
>>>> drivers and she wouldn't know how to do it anyway.
>>>>
>>>>> Any other updates?
>>>>
>>>> I don't know, but would assume normal Windows updates are done
>>>> automatically.
>>>>
>>>> Thanks for your help Rick.
>>>>
>>>> Pete
>>>
>>> Sorry to reply to my own post but I should have also said that I
>>> actually *did* get it working at one point but (a) I tried so many
>>> things that I can't remember what I did to get it working, and (b) on
>>> rebooting, it was back to not working again (
>>>
>>> Pete
>>>
>>>>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>>>>> http://mvp.support.microsoft.com/
>>>>> Windows help - www.rickrogers.org
>>>>> "Pete Zahut" <dont@bother> wrote in message
>>>>> news:...
>>>>>> A friend asked me to help, but as I'm an avid XP fan and haven't
>>>>>> gone over to Vista, I've no idea so I'm hoping someone here can
>>>>>> help. Vista Home Premium (IIRC) and she can't get on the internet. I
>>>>>> had a
>>>>>> look and it seems that there's a choice of network, ie, Local Only
>>>>>> or Local and Internet. Her's is stuck on Local Only and shows a red
>>>>>> X between the diagram of a router and the globe. We have no idea how
>>>>>> to change it to allow internet, but hopefully someone here does?
>>>>>>
>>>>>> Thanks,
>>>>>>
>>>>>> Pete
>>>
>>>
>>
>
>

OK Rick, will do but I'm away on business until Saturday - I'd appreciate it
if you'd keep an eye on this thread for my return.

Cheesr my friend,

Pete

"Rick Rogers" <> wrote in message
news:%...
>
> Hi Pete,
>
> From her system at the same elevated command prompt, run:
>
> ipconfig /all
>
> Copy and paste the Windows IP Configuration and Ethernet Adapter Local
> Area Connection results into a reply. To do that, right click the command
> window top border and click Edit/Mark. You can then left click and drag
> over those sections to highlight them and hit <enter> to copy. You can
> then paste it.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> "Pete Zahut" <> wrote in message
> news:...
>> Well Rick, I have now tried that and unfortunately, it didn't work (
>>
>> Any other ideas my friend?
>>
>> Pete
>>
>> "Rick Rogers" <> wrote in message
>> news:...
>>> Hi Pete,
>>>
>>> I would open an elevated command prompt (right click CMD and choose 'run
>>> as administrator', and then run the following commands (allow each to
>>> complete and return to the prompt before doing the next one):
>>>
>>> ipconfig /release
>>> ipconfig /flushdns
>>> ipconfig /renew
>>>
>>> Then close the prompt (exit) and retry the connection.
>>>
>>> --
>>> Best of Luck,
>>>
>>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>>> http://mvp.support.microsoft.com/
>>> Windows help - www.rickrogers.org
>>> "Pete Zahut" <dont@bother> wrote in message
>>> news...
>>>> Pete Zahut wrote:
>>>>> Rick Rogers wrote:
>>>>>> Hi,
>>>>>
>>>>> Hi Rick,
>>>>>
>>>>> She's at work at the moment so I can't ask her but here's what I can
>>>>> tell you:
>>>>>
>>>>>> What type of network?
>>>>>
>>>>> It's a Sony Viao laptop and is the only computer in the house. She
>>>>> wants to use it wirelessly to get on the internet. However, whether
>>>>> we try an ethernet cable directly into the router or try wireless, we
>>>>> can't get it to change from "Local Only" to "Local and Internet".
>>>>>
>>>>>> Was it working before?
>>>>>
>>>>> Yes. It's about 18 months old and has been working well until a recent
>>>>> change of ISP (from ADSL broadband to cable broadband. Cable modem is
>>>>> connected by ethernet cable to the WAN connection of a Netgear
>>>>> wireless router.
>>>>>
>>>>> At this point it I should perhaps tell you that I took my laptop to
>>>>> her house and it connects and gets on the internet without any
>>>>> problems whatsoever, so there's no problem with the ISP-side of
>>>>> things. The internet "is there" and can be used on my XP-based
>>>>> machine. I also brought her laptop to my house and could not connect
>>>>> to the internet, still having the "Local Only" problem as opposed to
>>>>> "Local and Internet".
>>>>>> Did she update nic drivers?
>>>>>
>>>>> I can definitely say that it would never occur to her to update nic
>>>>> drivers and she wouldn't know how to do it anyway.
>>>>>
>>>>>> Any other updates?
>>>>>
>>>>> I don't know, but would assume normal Windows updates are done
>>>>> automatically.
>>>>>
>>>>> Thanks for your help Rick.
>>>>>
>>>>> Pete
>>>>
>>>> Sorry to reply to my own post but I should have also said that I
>>>> actually *did* get it working at one point but (a) I tried so many
>>>> things that I can't remember what I did to get it working, and (b) on
>>>> rebooting, it was back to not working again (
>>>>
>>>> Pete
>>>>
>>>>>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>>>>>> http://mvp.support.microsoft.com/
>>>>>> Windows help - www.rickrogers.org
>>>>>> "Pete Zahut" <dont@bother> wrote in message
>>>>>> news:...
>>>>>>> A friend asked me to help, but as I'm an avid XP fan and haven't
>>>>>>> gone over to Vista, I've no idea so I'm hoping someone here can
>>>>>>> help. Vista Home Premium (IIRC) and she can't get on the internet. I
>>>>>>> had a
>>>>>>> look and it seems that there's a choice of network, ie, Local Only
>>>>>>> or Local and Internet. Her's is stuck on Local Only and shows a red
>>>>>>> X between the diagram of a router and the globe. We have no idea how
>>>>>>> to change it to allow internet, but hopefully someone here does?
>>>>>>>
>>>>>>> Thanks,
>>>>>>>
>>>>>>> Pete
>>>>
>>>>
>>>
>>
>>
>

try to uninstall the driver of the adopter that you want to use for internet connection and reinstall it again but after reseting and deleting all the configuration youve done so far



Pete Zahut wrote:

OK Rick, will do but I am away on business until Saturday - I'd appreciate
16-Oct-09

OK Rick, will do but I am away on business until Saturday - I'd appreciate i
if you would keep an eye on this thread for my return

Cheesr my friend

Pete

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