Probably the same phenomenon that happens whenever I drive to a remote site,
reboot a computer that the user swears that they "rebooted three times
before I called you" and it works fine for me on the first try.
"Kevin" <> wrote in message
news:cd7fbdd9-0c36-41f6-9706-...
> Has anyone else come across something like this? Our helpdesk has
> noticed that in some instances, an enduser has called down with a
> problem where Adobe Acrobat Reader could not open a PDF file, giving
> some generic error (I've asked for more specifics), they will offer
> remote assistance to the machine to take a look at the issue, but once
> they connect, the program works fine, and from then on, after they
> disconnect, all is well on that machine. This same phenomenon has
> been seen when a user mentions that their MS Access is running very
> slowly, connected to a SQL database in our datacenter, once they
> connect, there is a noticeable increase in speed.
>
> Any thoughts? Any idea what Remote Assistance/RDP could be doing to
> these machines? I am pretty baffled.
>
> Kevin
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