Known issues that you may experience when you install Office 2007 SP2...
http://support.microsoft.com/kb/968173
You receive an error message when you try to apply any of the 2007 Office
service packs on a computer that is running WinXP SP2 [or SP3]
http://support.microsoft.com/kb/942101
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
Bill Manville wrote:
> I had 2 failed attempts by Microsoft Update to install Office 2007 SP2
> on a Windows XP Virtual PC. Error codes were 8024002D the first time
> and 80070643 the second time.
>
> It would be very helpful if there was somewhere where we could find a
> translation of these error codes.
>
> In the absence of any translation I searched MSKB, Windows Update FAQ,
> and newsgroups without finding anything to help, so I took advantage of
> the link to report an update problem by email as a free support
> incident. I opted in to sending the log information.
>
> I got an acknowledgment (1101955637) by email promising a response
> within a day. :-). I looked forward to getting a response with
> information about the cause of the specific problem and its resolution.
>
> And I got a response within a day suggesting I search MSKB or ask a
> question on the newsgroups or call 'to discuss other support options'.
> Can't say I was over-impressed. :-(
>
> Meanwhile, on a hunch, I noticed that the virtual PC disk had only
> about 1GByte free. I freed up some more space and tried again and the
> update was successful.
>
> Why am I sharing all this:
> - I would like to know, if something similar happens again, where to go
> for information on the error codes
> - The report-a-problem mechanism promised more than it delivered; was I
> unlucky?
> - Maybe others will hit the same problems and benefit from my
> resolution.
>
>
>
>
>
> Bill Manville
> MVP - Microsoft Excel, Oxford, England
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