Re: Outlook not installed?

Hi,
Did you try installing Outlook 2002 which shipped with the 8525?

You will need to reinstall ActiveSync after upgrading Outlook.


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm

"ShawnStalker" <> wrote in message
news:00351030-7DA4-464C-A967-...
> ActiveSync Troubleshooting Utility version: 4.2.4876.0
> Date/Time: 2006/12/13-09:13:54.495
> I have a new Cingula 8525 WM5 device and when I attempt to sync to my work
> desktop I get a message saying that Outlook is not installed. However I
> do
> have Outlook 2000 installed on the pc. Any thoughts? Below is the error
> log:
>
> Analysis started
> Operating system has been qualified as Windows XP (Home or Professional)
> SP1
> or greater
> Current operating system is supported
> Current version of IE is supported
> ActiveSync version found is 4.2.4876
> Outlook 0 found
> To synchronize e-mail, calendar appointments, and contacts with your PC,
> Microsoft Outlook 2000 (or later) must be installed
> Exchange server not found in Outlook profile
> PC is not qualified
> SerialUSB driver has been detected.
> Net start - %s
> Net start - These Windows services are started:
>
> Net start -
>
> Net start - Application Layer Gateway Service
>
> Net start - Automatic Updates
>
> Net start - COM+ Event System
>
> Net start - Computer Browser
>
> Net start - Cryptographic Services
>
> Net start - DCOM Server Process Launcher
>
> Net start - DHCP Client
>
> Net start - Distributed Link Tracking Client
>
> Net start - DNS Client
>
> Net start - Error Reporting Service
>
> Net start - Event Log
>
> Net start - Help and Support
>
> Net start - HTTP SSL
>
> Net start - IPSEC Services
>
> Net start - Logical Disk Manager
>
> Net start - Machine Debug Manager
>
> Net start - Net Logon
>
> Net start - Network Connections
>
> Net start - Network Location Awareness (NLA)
>
> Net start - Plug and Play
>
> Net start - Print Spooler
>
> Net start - Protected Storage
>
> Net start - Remote Access Connection Manager
>
> Net start - Remote Procedure Call (RPC)
>
> Net start - Remote Registry
>
> Net start - SavRoam
>
> Net start - Secondary Logon
>
> Net start - Security Accounts Manager
>
> Net start - Server
>
> Net start - Shell Hardware Detection
>
> Net start - SSDP Discovery Service
>
> Net start - Symantec AntiVirus
>
> Net start - Symantec AntiVirus Definition Watcher
>
> Net start - Symantec Event Manager
>
> Net start - Symantec Settings Manager
>
> Net start - Symantec SPBBCSvc
>
> Net start - System Event Notification
>
> Net start - System Restore Service
>
> Net start - Task Scheduler
>
> Net start - TCP/IP NetBIOS Helper
>
> Net start - Telephony
>
> Net start - Terminal Services
>
> Net start - Themes
>
> Net start - WebClient
>
> Net start - Windows Audio
>
> Net start - Windows Firewall/Internet Connection Sharing (ICS)
>
> Net start - Windows Management Instrumentation
>
> Net start - Windows Time
>
> Net start - Windows User Mode Driver Framework
>
> Net start - Wireless Zero Configuration
>
> Net start - Workstation
>
> Net start -
>
> Net start - The command completed successfully.
>
> Net start -
>
> Dumping Route information
> Route -
> ================================================== =========================
>
> Route - Interface List
>
> Route - 0x1 ........................... MS TCP Loopback interface
> Route - 0x10003 ...00 13 72 ea 12 cb ...... Intel(R) PRO/100 VE Network
> Connection - Packet Scheduler Miniport
> Route -
> ================================================== =========================
>
> Route -
> ================================================== =========================
>
> Route - Active Routes:
>
> Route - Network Destination Netmask Gateway
> Interface
> Metric
>
> Route - 0.0.0.0 0.0.0.0 172.16.2.1
> 172.16.3.147
> 20
>
> Route - 127.0.0.0 255.0.0.0 127.0.0.1
> 127.0.0.1
> 1
>
> Route - 172.16.2.0 255.255.254.0 172.16.3.147
> 172.16.3.147
> 20
>
> Route - 172.16.3.147 255.255.255.255 127.0.0.1
> 127.0.0.1
> 20
>
> Route - 172.16.255.255 255.255.255.255 172.16.3.147
> 172.16.3.147
> 20
>
> Route - 224.0.0.0 240.0.0.0 172.16.3.147
> 172.16.3.147
> 20
>
> Route - 255.255.255.255 255.255.255.255 172.16.3.147
> 172.16.3.147
> 1
>
> Route - Default Gateway: 172.16.2.1
>
> Route -
> ================================================== =========================
>
> Route - Persistent Routes:
>
> Route - None
>
> LSP - MSAFD Tcpip [TCP/IP]
> Dumping Ipconfig information
> LSP - MSAFD Tcpip [UDP/IP]
> Dumping LSPs information
> LSP - MSAFD Tcpip [RAW/IP]
> LSP - RSVP UDP Service Provider
> LSP - RSVP TCP Service Provider
> LSP - MSAFD NetBIOS
> [\Device\NetBT_Tcpip_{AC4602AA-CF52-448E-923A-A70D74220544}] SEQPACKET 0
> LSP - MSAFD NetBIOS
> [\Device\NetBT_Tcpip_{AC4602AA-CF52-448E-923A-A70D74220544}] DATAGRAM 0
> LSP - MSAFD NetBIOS
> [\Device\NetBT_Tcpip_{EA219350-B25F-4304-B0A7-CA6C15D25C3F}] SEQPACKET 1
> LSP - MSAFD NetBIOS
> [\Device\NetBT_Tcpip_{EA219350-B25F-4304-B0A7-CA6C15D25C3F}] DATAGRAM 1
> LSP - MSAFD NetBIOS
> [\Device\NetBT_Tcpip_{C8FB8631-14EB-4BD0-9EBA-74664FE3AF1E}] SEQPACKET 2
> LSP - MSAFD NetBIOS
> [\Device\NetBT_Tcpip_{C8FB8631-14EB-4BD0-9EBA-74664FE3AF1E}] DATAGRAM 2
> Dumping NSPs information
> NSP - Tcpip
> NSP - NTDS
> NSP - Network Location Awareness (NLA) Namespace
> Dumping NDIS information
> Listing Network Protocols
> ---NDIS Usermode I/O Protocol
> ------Binding Path 1
> ---------Intel(R) PRO/100 VE Network Connection
> ---Point to Point Protocol Over Ethernet
> ------Binding Path 1
> ---------Intel(R) PRO/100 VE Network Connection
> ---Point to Point Tunneling Protocol
> ---Layer 2 Tunneling Protocol
> ---Remote Access NDIS WAN Driver
> ------Binding Path 1
> ---------RAS Async Adapter
> ------Binding Path 2
> ---------Direct Parallel
> ------Binding Path 3
> ---------WAN Miniport (PPPOE)
> ------Binding Path 4
> ---------WAN Miniport (PPTP)
> ------Binding Path 5
> ---------WAN Miniport (L2TP)
> ---Message-oriented TCP/IP Protocol (SMB session)
> ---WINS Client(TCP/IP) Protocol
> ------Binding Path 1
> ---------Internet Protocol (TCP/IP)
> ---------Intel(R) PRO/100 VE Network Connection
> ------Binding Path 2
> ---------Internet Protocol (TCP/IP)
> ---------WAN Miniport (IP)
> ---Internet Protocol (TCP/IP)
> ------Binding Path 1
> ---------Intel(R) PRO/100 VE Network Connection
> ------Binding Path 2
> ---------WAN Miniport (IP)
> Listing Network Services
> ---Wireless Zero Configuration
> ---Steelhead
> ---Dial-Up Server
> ---Remote Access Connection Manager
> ---Dial-Up Client
> ---File and Printer Sharing for Microsoft Networks
> ------Binding Path 1
> ---------Message-oriented TCP/IP Protocol (SMB session)
> ------Binding Path 2
> ---------WINS Client(TCP/IP) Protocol
> ---------Internet Protocol (TCP/IP)
> ---------Intel(R) PRO/100 VE Network Connection
> ------Binding Path 3
> ---------WINS Client(TCP/IP) Protocol
> ---------Internet Protocol (TCP/IP)
> ---------WAN Miniport (IP)
> ---QoS Packet Scheduler
> ------Binding Path 1
> ---------Intel(R) PRO/100 VE Network Connection
> ------Binding Path 2
> ---------WAN Miniport (IP)
> ---Generic Packet Classifier
> ---Application Layer Gateway
> ---NetBIOS Interface
> ------Binding Path 1
> ---------WINS Client(TCP/IP) Protocol
> ---------Internet Protocol (TCP/IP)
> ---------Intel(R) PRO/100 VE Network Connection
> ------Binding Path 2
> ---------WINS Client(TCP/IP) Protocol
> ---------Internet Protocol (TCP/IP)
> ---------WAN Miniport (IP)
> ---QoS RSVP
> Pinging Desktop gateway 172.16.2.1 started
> Ping echoed successfully
> Pinging Device 127.0.0.1 started
> Ping echoed successfully
> Attempting to connect to device
> Device operating system version 5.1.195
> ActiveSync is performing a sync, please wait......
> Searching ActiveSync log file
> Error found: p(2324) t(2852) TraceToFile -> ERROR in
> COomSession:oInitOOMSession : hr = 0x80004005 - OomSession.cpp(175)
>
> Error found: p(2324) t(3216) TraceToFile -> ERROR in
> CProfileSession::_CreateNewProfile : hr = 0x80004005 -
> ProfileSession.cpp(778)
>
> Error found: p(2324) t(3216) TraceToFile -> ERROR in
> CProfileSession::GetChangeTrackingVariables : hr = 0x80004005 -
> ProfileSession.cpp(933)
>
> Error found: p(2324) t(3216) TraceToFile -> ERROR in
> CMsgProcessor::ProcessMessage : hr = 0x80004005 - MsgProcessor.cpp(577)
>
> Error found: p(2324) t(3216) TraceToFile -> ERROR in
> CService::_HttpPostMethod : hr = 0x80004005 - Service.cpp(1259)
>
> A connection problem has been detected for which there is currently no
> known
> solution. Please click Send results to Microsoft to help Microsoft develop
> solutions to these problems.
>
> Exiting

If this is ActiveSync 4+, it seems ActiveSync fails to create an Outlook
object. If detect and repair doesn't work, you may need to reinstall
Outlook.

--
Hui Chen [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.


"ShawnStalker" <> wrote in message
newsB07BFDC-00E5-4D2B-B2B8-...
> No, unfortunately this is on my work PC and our corporate standard is
> Outlook
> 2000. My understanding from the documentation was that the minimum
> requirement for ActiveSync is 2000. Do you think the version supported is
> incorrect?
>
> "Chris De Herrera" wrote:
>
>> Hi,
>> Did you try installing Outlook 2002 which shipped with the 8525?
>>
>> You will need to reinstall ActiveSync after upgrading Outlook.
>>
>

Hi,
Other users have reported problems with Outlook 2000. So the only
suggestion I have is to try installing the latest service pack for Office
and then reinstall ActiveSync.

Please let us know if that works.

--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm

"ShawnStalker" <> wrote in message
newsB07BFDC-00E5-4D2B-B2B8-...
> No, unfortunately this is on my work PC and our corporate standard is
> Outlook
> 2000. My understanding from the documentation was that the minimum
> requirement for ActiveSync is 2000. Do you think the version supported is
> incorrect?
>
> "Chris De Herrera" wrote:
>
>> Hi,
>> Did you try installing Outlook 2002 which shipped with the 8525?
>>
>> You will need to reinstall ActiveSync after upgrading Outlook.
>>
>

Thanks Chris for supporting us, poor faithful AS users.

I switched in Oct 2003 to an iPaq h2215 (Windows Mobile 2003 First Ed, aka 4.20), from a CASIO E-11. Current use with 2006 laptop, Win XP Pro Multilingual fully updated (SP2, IE7), Office 2000 Pro US.

It has been months now (or may be years...) that, each time I reinstall AS (which gets more and more frequent now that MS has stopped improving its products and now prefers crippling them more and more at each version), I have to go through the same stupid useless steps as making new partnerships, accepting to merge doubled records, canceling installing Outloook...

I can NOT, as ShawnStalker did, solve the problem by upgrading to OL2002: MS did all it could to prevent end users from upgrading from OE to OL, so my Office is used *exclusively* for contacts in PDA; this already causes enough problems, I don't need any more of them, and don't want at all "upgrading" to OL2002.

So, if one could find a solution to get rid of this reminders to install OL...

Paris, Tue 19 Dec 2006 19:08:05 +0100


----- Parent Message (links are clickable) -----
From: "Chris De Herrera" <>
Newsgroup: news://msnews.microsoft.com/microsof...tpc.activesync
Message: news://msnews.microsoft.com/u48SOLMI...TNGP04.phx.gbl
Sent: Fri 15 Dec 2006 19:32:24 -0800 (Sat 16 Dec 03:32:24 GMT)
Subject: Re: Outlook not installed?

Hi,
Other users have reported problems with Outlook 2000. So the only suggestion I have is to try installing the latest service pack for Office and then reinstall ActiveSync.

Please let us know if that works.
--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide - http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm


----- Parent Message (links are clickable) -----
From: "ShawnStalker" <>
Newsgroup: news://msnews.microsoft.com/microsof...tpc.activesync
Message: news://msnews.microsoft.com/DB07BFDC...@microsoft.com
Sent: Thu 14 Dec 2006 05:51:01 -0800 (13:51:01 GMT)
Subject: Re: Outlook not installed?

No, unfortunately this is on my work PC and our corporate standard is Outlook 2000. My understanding from the documentation was that the minimum requirement for ActiveSync is 2000. Do you think the version supported is incorrect?


----- Parent Message (links are clickable) -----
From: "Chris De Herrera" <>
Newsgroup: news://msnews.microsoft.com/microsof...tpc.activesync
Message: news://msnews.microsoft.com/OiQ4mDzH...TNGP02.phx.gbl
Sent: Wed 13 Dec 2006 19:35:47 -0800 (Thu 14 Dec 03:35:47 GMT)
Subject: Re: Outlook not installed?

Hi,
Did you try installing Outlook 2002 which shipped with the 8525?

You will need to reinstall ActiveSync after upgrading Outlook.
--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm


----- Parent Message (links are clickable) -----
From: "ShawnStalker" <>
Newsgroup: news://msnews.microsoft.com/microsof...tpc.activesync
Message: news://msnews.microsoft.com/00351030...@microsoft.com
Sent: Wed 13 Dec 2006 06:58:01 -0800 (14:58:01 GMT)
Subject: Outlook not installed?

ActiveSync Troubleshooting Utility version: 4.2.4876.0
Date/Time: 2006/12/13-09:13:54.495
I have a new Cingula 8525 WM5 device and when I attempt to sync to my work desktop I get a message saying that Outlook is not installed. However I do have Outlook 2000 installed on the pc. Any thoughts? Below is the error log:

Analysis started
.................................

Hi,
Do you have the latest service pack installed for Outlook 2000? Have you
tried reinstalling ActiveSync after Outlook? If that doesn't work then try
uninstalling Outlook and reinstalling it.


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm

"Michel Merlin" <> wrote in message
news:%...
Thanks Chris for supporting us, poor faithful AS users.

I switched in Oct 2003 to an iPaq h2215 (Windows Mobile 2003 First Ed, aka
4.20), from a CASIO E-11. Current use with 2006 laptop, Win XP Pro
Multilingual fully updated (SP2, IE7), Office 2000 Pro US.

It has been months now (or may be years...) that, each time I reinstall AS
(which gets more and more frequent now that MS has stopped improving its
products and now prefers crippling them more and more at each version), I
have to go through the same stupid useless steps as making new partnerships,
accepting to merge doubled records, canceling installing Outloook...

I can NOT, as ShawnStalker did, solve the problem by upgrading to OL2002: MS
did all it could to prevent end users from upgrading from OE to OL, so my
Office is used *exclusively* for contacts in PDA; this already causes enough
problems, I don't need any more of them, and don't want at all "upgrading"
to OL2002.

So, if one could find a solution to get rid of this reminders to install
OL...

Paris, Tue 19 Dec 2006 19:08:05 +0100


----- Parent Message (links are clickable) -----
From: "Chris De Herrera" <>
Newsgroup: news://msnews.microsoft.com/microsof...tpc.activesync
Message: news://msnews.microsoft.com/u48SOLMI...TNGP04.phx.gbl
Sent: Fri 15 Dec 2006 19:32:24 -0800 (Sat 16 Dec 03:32:24 GMT)
Subject: Re: Outlook not installed?

Hi,
Other users have reported problems with Outlook 2000. So the only
suggestion I have is to try installing the latest service pack for Office
and then reinstall ActiveSync.

Please let us know if that works.
--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm


----- Parent Message (links are clickable) -----
From: "ShawnStalker" <>
Newsgroup: news://msnews.microsoft.com/microsof...tpc.activesync
Message:
news://msnews.microsoft.com/DB07BFDC...@microsoft.com
Sent: Thu 14 Dec 2006 05:51:01 -0800 (13:51:01 GMT)
Subject: Re: Outlook not installed?

No, unfortunately this is on my work PC and our corporate standard is
Outlook 2000. My understanding from the documentation was that the minimum
requirement for ActiveSync is 2000. Do you think the version supported is
incorrect?


----- Parent Message (links are clickable) -----
From: "Chris De Herrera" <>
Newsgroup: news://msnews.microsoft.com/microsof...tpc.activesync
Message: news://msnews.microsoft.com/OiQ4mDzH...TNGP02.phx.gbl
Sent: Wed 13 Dec 2006 19:35:47 -0800 (Thu 14 Dec 03:35:47 GMT)
Subject: Re: Outlook not installed?

Hi,
Did you try installing Outlook 2002 which shipped with the 8525?

You will need to reinstall ActiveSync after upgrading Outlook.
--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm


----- Parent Message (links are clickable) -----
From: "ShawnStalker" <>
Newsgroup: news://msnews.microsoft.com/microsof...tpc.activesync
Message:
news://msnews.microsoft.com/00351030...@microsoft.com
Sent: Wed 13 Dec 2006 06:58:01 -0800 (14:58:01 GMT)
Subject: Outlook not installed?

ActiveSync Troubleshooting Utility version: 4.2.4876.0
Date/Time: 2006/12/13-09:13:54.495
I have a new Cingula 8525 WM5 device and when I attempt to sync to my work
desktop I get a message saying that Outlook is not installed. However I do
have Outlook 2000 installed on the pc. Any thoughts? Below is the error
log:

Analysis started
.................................

Thanks Chris for your help, and my apologies for late reply. Yes my Outlook 2000 had not all the updates. It has them now. So I keep your reply on record to use it next time I have to reinstall AS, I will then check if I still have the annoyances.

Versailles, Wed 17 Jan 2007 01:15:50 +0100


----- Parent Message (links are clickable) -----
From: "Chris De Herrera" <>
Newsgroup: news://msnews.microsoft.com/microsof...tpc.activesync
Message: news://msnews.microsoft.com/OEXLUJAJ...TNGP04.phx.gbl
Sent: Tue 19 Dec 2006 22:44:44 -0800 (Wed 20 Dec 2006 06:44:44 GMT)
Subject: Re: How to get rid of the useless reminders to install Outlook?

Hi,
Do you have the latest service pack installed for Outlook 2000? Have you tried reinstalling ActiveSync after Outlook? If that doesn't work then try uninstalling Outlook and reinstalling it.

--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm


----- Parent Message (links are clickable) -----
From: "Michel Merlin" <>
Newsgroup: news://msnews.microsoft.com/microsof...tpc.activesync
Message: news://msnews.microsoft.com/%23tuOji...TNGP04.phx.gbl
Sent: Tue 19 Dec 2006 19:08:05 +0100 (18:08:05 GMT)
Subject: How to get rid of the useless reminders to install Outlook?

Thanks Chris for supporting us, poor faithful AS users.

I switched in Oct 2003 to an iPaq h2215 (Windows Mobile 2003 First Ed, aka 4.20), from a CASIO E-11. Current use with 2006 laptop, Win XP Pro Multilingual fully updated (SP2, IE7), Office 2000 Pro US.

It has been months now (or may be years...) that, each time I reinstall AS (which gets more and more frequent now that MS has stopped improving its products and now prefers crippling them more and more at each version), I have to go through the same stupid useless steps as making new partnerships, accepting to merge doubled records, canceling installing Outloook...

I can NOT, as ShawnStalker did, solve the problem by upgrading to OL2002: MS did all it could to prevent end users from upgrading from OE to OL, so my Office is used *exclusively* for contacts in PDA; this already causes enough problems, I don't need any more of them, and don't want at all "upgrading" to OL2002.

So, if one could find a solution to get rid of this reminders to install OL...

Paris, Tue 19 Dec 2006 19:08:05 +0100