RE: Pre-RWW setup user accts canâ€™t l og in

01-12-2006

Hi Tom,

Thank you for posting in SBS newsgroup.

From the description, I understand the issue to be: the user accounts that
are created before you get the RWW work can not logon to RWW. However
Administrator and the users that are created afterwards can log on to RWW
successfully. If I have misunderstood your concerns, please do not hesitate
to let me know.

Based on my experience, please check the info below:

Info 1:

AS I know, only the users in the Remote Web Workplace users security group
can access the RWW site. When we create the user accounts by using the SBS
Add Users wizard and also apply the user or mobile user templates to the
accounts, the accounts will be automatically added into the Remote Web
Workplace users group. Please double check if the user is not in the
"Remote Web Workplace Users" group:

1. Open ADU&C by running dsa.msc.
2. Navigate to MyBusiness/Users/SBSUsers.
3. In the right pane, right click the problematic user and click Properties.
4. Click "Member Of" tab.
5. Check whether "Remote Web Workplace Users" is in the list.
6. If not, please click Add and add the "Remote Web Workplace Users" group.
7. Test the issue again.

Info 2:

Please make sure that the problematic user accounts are created using the
SBS Add User Wizard:

1. Open Server Management.
2. Click Users node.
3. Click Add a User or Add Multiple Users.
4. Follow the wizard and use an existing template to create the user.

Info 3:

You can manually add the problematic user to the security group:

1. Open Active Directory Users and Computers.
2. Navigate to MyBusiness\Security Groups\.
3. Open the properties of 'Remote web workplace users' and then add the
user account into the group.
4. After doing this, can this user access the RWW site?

Info 4:

We may try running the Change User Permission wizard to add the Mobile User
Template for the problematic user account as following:

1. In Server Management, expand Standard Management.
2. Click Users and click Change User Permission.
3. In Change User Permission wizard page, click next.
4. Select Mobile User Template and select Replace any previous permissions
granted to the users.
5. Click next.
6. Click Add to add problematic user account to right pane.
7. Click next and click finish.
8. Try again.

Info 5:

This symptom occurs if the following conditions are true:

1. When the user tries to connect, the user receives a prompt to change
their password.
2. The user types the correct original password, types the new password,
and then clicks OK.

This problem occurs if the following conditions are true:

1. The user's account has the "User must change password at next logon"
feature enabled.
2. The NetBIOS domain name does not match the left side of the DNS domain
name. For example, the DNS domain name is "example.local" and the NetBIOS
domain name is not "example."

If the above scenario addressed your issue, please check the following KB
to solve the problem:

892078 Users receive a "The user name or password is incorrect" error
message
http://support.microsoft.com/?id=892078

Hope it helps.

I am appreciated your time and look forward to hearing from you.

Best regards,

Crina Li (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

================================================== ===
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

================================================== ===

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: =?Utf-8?Q?Pre-RWW_setup_user_accts_can=E2=80=99t_l?=
| =?Utf-8?Q?og_in?=
| From: =?Utf-8?B?VG9tIE1j?= <>
| Subject: =?Utf-8?Q?Pre-RWW_setup_user_accts_can=E2=80=99t_l?=
| =?Utf-8?Q?og_in?=
| Date: Wed, 11 Jan 2006 12:50:07 -0800
| | Newsgroups: microsoft.public.windows.server.sbs
| |
| Greetings,
| This one should be simple and thanks in advance your help. I've done
| some digging looking for an answer, searched this site and havenâ€™t
found
| anything yet.
|
| I'm running SBS2003 Standard in a relatively new setup and testing RWW
before
| unleashing it to the users.
|
| As Administrator using RWW from another location I can login OK, access
| client computers no problem, everything seems to work beautifully.
However
| user accounts created prior to when I got RWW up and running can not.
| I create new test users now and they can log in just fine. Doesnâ€™t
matter
| which
| type user template I use in the account create process. Other user
accounts
| that I created prior to getting RWW up and running can't login though.
|
| When I say "getting RWW up and running" I have to explain. We're hosting
our
| public site externally, not through our ISP, not on our server. Our ISP
uses
| dynamic IP's and I recently set up a dynamic IP service w/ updater. then
I
| got RWW
| running and am now testing. User accounts created prior to this point
can't
| login even
| though they are members of the RWW group. Must be some little tweak to
the
| user accounts somewhere...?
|
|
| The Error Message...
| From IE on an XPPro box external to the network I specify the URL:
| https://"mydomainame"/Remote/
|
| I get:
https://scaportal01.selfip.net/Remot...remote%2fDefau
lt.aspx which is the RWW Login screen.
|
| I enter the correct username and password for a qualified user account.
| Those I've tried are all members of the RWW group.
| Error message for invalid user shows up:
| "The user name or password is incorrect. Verify that CAPS LOCK is not on,
| and then retype the current user name and password. If you receive this
| message again, contact your system administrator to ensure that you have
the
| correct permissions to use the Remote Web Workplace."
|
| Thanks!
|
| --
| Tom
|

01-12-2006

Thanks Crina for taking time to reply. I appreciate your help in this matter.
Yes you do understand the issue.

Re: Info 1:
All users are members of the "Remote Web Workplace Users" group.

Re: Info 2:
All users were created using the SBS Add User Wizard before RWW was
implemented.

User accounts created after RWW implemented were created using the
SBS Add User Wizard and work correctly.

Re: Info 3:
All users are members of the "Remote Web Workplace Users" group.
I removed a test user from the group and then added them again. This was not
a solution.

Re: Info 4:

I ran the Change User Permission wizard. I selected the appropriate template
for the user with the â€œReplace previous permissionsâ€ option. I did this for
mobile users as well as standard domain user templates. This was not a
solution.

***** Re: Info 5: *******
The users were not prompted to change the password at login.

VIA RWW
However as Administrator via RWW I went to a user account . Selected "User
must change password at next logon". Logged off RWW. I then restarted RWW and
tried to log in as the user. I received the "must change passwordâ€ dialog. I
entered in the correct password under current password. I entered in a new
password. The next dialog rejected my password (current password) and
appeared to not allow the password change.

ON SITE
Thenâ€¦ I went on site. I logged in under the â€œcurrent passwordâ€. It was
rejected. I logged in under the new password I had typed via RWW and it was
accepted. I went back off site.

VIA RWW
I went off site and tried logging in this user account w/ the â€œnew passwordâ€
which was accepted â€œon siteâ€. It was rejected.

With this information do you recommend I try the â€œworkaroundâ€ mentioned in
( http://support.microsoft.com/?id=892078
â€œUsers receive a "The user name or password is incorrect" error message if
they try to connect to a SBS 2003-based computer by using the Remote Web
Workplace featureâ€ ) ???????

Thanks for your help!

--
Tom

""Crina Li"" wrote:

> Hi Tom,
>
> Thank you for posting in SBS newsgroup.
>
> From the description, I understand the issue to be: the user accounts that
> are created before you get the RWW work can not logon to RWW. However
> Administrator and the users that are created afterwards can log on to RWW
> successfully. If I have misunderstood your concerns, please do not hesitate
> to let me know.
>
> Based on my experience, please check the info below:
>
> Info 1:
>
> AS I know, only the users in the Remote Web Workplace users security group
> can access the RWW site. When we create the user accounts by using the SBS
> Add Users wizard and also apply the user or mobile user templates to the
> accounts, the accounts will be automatically added into the Remote Web
> Workplace users group. Please double check if the user is not in the
> "Remote Web Workplace Users" group:
>
> 1. Open ADU&C by running dsa.msc.
> 2. Navigate to MyBusiness/Users/SBSUsers.
> 3. In the right pane, right click the problematic user and click Properties.
> 4. Click "Member Of" tab.
> 5. Check whether "Remote Web Workplace Users" is in the list.
> 6. If not, please click Add and add the "Remote Web Workplace Users" group.
> 7. Test the issue again.
>
> Info 2:
>
> Please make sure that the problematic user accounts are created using the
> SBS Add User Wizard:
>
> 1. Open Server Management.
> 2. Click Users node.
> 3. Click Add a User or Add Multiple Users.
> 4. Follow the wizard and use an existing template to create the user.
>
> Info 3:
>
> You can manually add the problematic user to the security group:
>
> 1. Open Active Directory Users and Computers.
> 2. Navigate to MyBusiness\Security Groups\.
> 3. Open the properties of 'Remote web workplace users' and then add the
> user account into the group.
> 4. After doing this, can this user access the RWW site?
>
> Info 4:
>
> We may try running the Change User Permission wizard to add the Mobile User
> Template for the problematic user account as following:
>
> 1. In Server Management, expand Standard Management.
> 2. Click Users and click Change User Permission.
> 3. In Change User Permission wizard page, click next.
> 4. Select Mobile User Template and select Replace any previous permissions
> granted to the users.
> 5. Click next.
> 6. Click Add to add problematic user account to right pane.
> 7. Click next and click finish.
> 8. Try again.
>
> Info 5:
>
> This symptom occurs if the following conditions are true:
>
> 1. When the user tries to connect, the user receives a prompt to change
> their password.
> 2. The user types the correct original password, types the new password,
> and then clicks OK.
>
> This problem occurs if the following conditions are true:
>
> 1. The user's account has the "User must change password at next logon"
> feature enabled.
> 2. The NetBIOS domain name does not match the left side of the DNS domain
> name. For example, the DNS domain name is "example.local" and the NetBIOS
> domain name is not "example."
>
> If the above scenario addressed your issue, please check the following KB
> to solve the problem:
>
> 892078 Users receive a "The user name or password is incorrect" error
> message
> http://support.microsoft.com/?id=892078
>
> Hope it helps.
>
> I am appreciated your time and look forward to hearing from you.
>
> Best regards,
>
> Crina Li (MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> ================================================== ===
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities...s/default.aspx
>
> When opening a new thread via the web interface, we recommend you check the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
>
> ================================================== ===
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --------------------
> | Thread-Topic: =?Utf-8?Q?Pre-RWW_setup_user_accts_can=E2=80=99t_l?=
> | =?Utf-8?Q?og_in?=
> | From: =?Utf-8?B?VG9tIE1j?= <>
> | Subject: =?Utf-8?Q?Pre-RWW_setup_user_accts_can=E2=80=99t_l?=
> | =?Utf-8?Q?og_in?=
> | Date: Wed, 11 Jan 2006 12:50:07 -0800
> | | Newsgroups: microsoft.public.windows.server.sbs
> | |
> | Greetings,
> | This one should be simple and thanks in advance your help. I've done
> | some digging looking for an answer, searched this site and havenÃ¢â‚¬â„¢t
> found
> | anything yet.
> |
> | I'm running SBS2003 Standard in a relatively new setup and testing RWW
> before
> | unleashing it to the users.
> |
> | As Administrator using RWW from another location I can login OK, access
> | client computers no problem, everything seems to work beautifully.
> However
> | user accounts created prior to when I got RWW up and running can not.
> | I create new test users now and they can log in just fine. DoesnÃ¢â‚¬â„¢t
> matter
> | which
> | type user template I use in the account create process. Other user
> accounts
> | that I created prior to getting RWW up and running can't login though.
> |
> | When I say "getting RWW up and running" I have to explain. We're hosting
> our
> | public site externally, not through our ISP, not on our server. Our ISP
> uses
> | dynamic IP's and I recently set up a dynamic IP service w/ updater. then
> I
> | got RWW
> | running and am now testing. User accounts created prior to this point
> can't
> | login even
> | though they are members of the RWW group. Must be some little tweak to
> the
> | user accounts somewhere...?
> |
> |
> | The Error Message...
> | From IE on an XPPro box external to the network I specify the URL:
> | https://"mydomainame"/Remote/
> |
> | I get:
> https://scaportal01.selfip.net/Remot...remote%2fDefau
> lt.aspx which is the RWW Login screen.
> |
> | I enter the correct username and password for a qualified user account.
> | Those I've tried are all members of the RWW group.
> | Error message for invalid user shows up:
> | "The user name or password is incorrect. Verify that CAPS LOCK is not on,
> | and then retype the current user name and password. If you receive this
> | message again, contact your system administrator to ensure that you have
> the
> | correct permissions to use the Remote Web Workplace."
> |
> | Thanks!
> |
> | --
> | Tom
> |
>
>

01-13-2006

01-13-2006

Thanks for your reply Crina,
Re:#1
I used the SET command to find:
NetBIOS domain name matches AD DNS domain name, however, the
NetBIOS domain name is lowercase.
Example:
USERDNSDOMAIN=ABCDEF.LOCAL
USERDOMAIN=abcdef

Re:#2
Yes - The problematic user account Primary Group is Domain Users.

Re:#3
Via RWW as Administrator I removed the problematic user account (I left the
checkbox for home folder unchecked) and then recreated it.
I closed RWW session.
Started a new session trying to log in as recreated user.
Received same â€œuser name or password is incorrectâ€ error message.

Also - I do have 20 user accounts set up which have this problem so I am
hoping I donâ€™t have remove and recreate the accounts and thus have them lose
the settings they have when they log in locally.

Thanks,
Tom

--
Tom

""Crina Li"" wrote:

> Hi Tom,
>
> Thanks for your reply.
>
> You can try the following to see if it helps:
>
> 1. Check if NetBIOS domain name does not match the left hand side of the
> DNS domain name (for example, AD is "ADDomain.local", but netbios is
> "Domain"). To find out the names, you can type "set" in a command prompt at
> the server. You may find the following information:
>
> USERDNSDOMAIN=This is the AD DNS name
> USERDOMAIN= This is the netbios domain name
>
> Good:
> USERDNSDOMAIN=FOURTHCOFFEE.LOCAL
> USERDOMAIN=FOURTHCOFFEE
> Bad:
> USERDNSDOMAIN=FOURTHCOFFEE.LOCAL
> USERDOMAIN=COFFEE
>
> 2. Check if the primary group for the problematic user account is Domain
> Users as following:
>
> 1) In Server Management Console, Expand Standard Management.
> 2) Click Users and Right-click the problematic user account and select
> Properties.
> 3) In Properties page, in Member Of tab, you can set primary group.
> 4) To set it, you may select Domain Users and then click the button of Set
> Primary Group.
>
> If the issue still occurs, to narrow down the problem, would you please try
> to delete a problematic user and then re-create the account to see if it
> helps?
>
> Thanks for your time and I look forward to hearing from you.
>
> Best regards,
>
> Crina Li (MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> ================================================== ===
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities...s/default.aspx
>
> When opening a new thread via the web interface, we recommend you check the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
>
> ================================================== ===
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --------------------
> | Thread-Topic: =?Utf-8?Q?Pre-RWW_setup_user_accts_can=E2=80=99t_l?=
> | =?Utf-8?Q?og_in?=
> | | From: =?Utf-8?B?VG9tIE1j?= <>
> | | Subject: =?Utf-8?Q?RE:_Pre-RWW_setup_user_accts_can?=
> | =?Utf-8?Q?=E2=80=99t_log_in?=
> | Date: Thu, 12 Jan 2006 14:28:02 -0800
> | | Newsgroups: microsoft.public.windows.server.sbs
> | |
> | Thanks Crina for taking time to reply. I appreciate your help in this
> matter.
> | Yes you do understand the issue.
> |
> | Re: Info 1:
> | All users are members of the "Remote Web Workplace Users" group.
> |
> | Re: Info 2:
> | All users were created using the SBS Add User Wizard before RWW was
> | implemented.
> |
> | User accounts created after RWW implemented were created using the
> | SBS Add User Wizard and work correctly.
> |
> | Re: Info 3:
> | All users are members of the "Remote Web Workplace Users" group.
> | I removed a test user from the group and then added them again. This was
> not
> | a solution.
> |
> | Re: Info 4:
> |
> | I ran the Change User Permission wizard. I selected the appropriate
> template
> | for the user with the Ã¢â‚¬Å“Replace previous permissionsÃ¢â‚¬Â option. I did
> this for
> | mobile users as well as standard domain user templates. This was not a
> | solution.
> |
> | ***** Re: Info 5: *******
> | The users were not prompted to change the password at login.
> |
> | VIA RWW
> | However as Administrator via RWW I went to a user account . Selected
> "User
> | must change password at next logon". Logged off RWW. I then restarted RWW
> and
> | tried to log in as the user. I received the "must change passwordÃ¢â‚¬Â
> dialog. I
> | entered in the correct password under current password. I entered in a
> new
> | password. The next dialog rejected my password (current password) and
> | appeared to not allow the password change.
> |
> | ON SITE
> | ThenÃ¢â‚¬Â¦ I went on site. I logged in under the Ã¢â‚¬Å“current passwordÃ¢â‚¬Â. It
> was
> | rejected. I logged in under the new password I had typed via RWW and it
> was
> | accepted. I went back off site.
> |
> | VIA RWW
> | I went off site and tried logging in this user account w/ the Ã¢â‚¬Å“new
> passwordÃ¢â‚¬Â
> | which was accepted Ã¢â‚¬Å“on siteÃ¢â‚¬Â. It was rejected.
> |
> |
> | With this information do you recommend I try the Ã¢â‚¬Å“workaroundÃ¢â‚¬Â
> mentioned in
> | ( http://support.microsoft.com/?id=892078
> | Ã¢â‚¬Å“Users receive a "The user name or password is incorrect" error message
> if
> | they try to connect to a SBS 2003-based computer by using the Remote Web
> | Workplace featureÃ¢â‚¬Â ) ???????
> |
> | Thanks for your help!
> |
> |
> | --
> | Tom
> |
> |
> | ""Crina Li"" wrote:
> |
> | > Hi Tom,
> | >
> | > Thank you for posting in SBS newsgroup.
> | >
> | > From the description, I understand the issue to be: the user accounts
> that
> | > are created before you get the RWW work can not logon to RWW. However
> | > Administrator and the users that are created afterwards can log on to
> RWW
> | > successfully. If I have misunderstood your concerns, please do not
> hesitate
> | > to let me know.
> | >
> | > Based on my experience, please check the info below:
> | >
> | > Info 1:
> | >
> | > AS I know, only the users in the Remote Web Workplace users security
> group
> | > can access the RWW site. When we create the user accounts by using the
> SBS
> | > Add Users wizard and also apply the user or mobile user templates to
> the
> | > accounts, the accounts will be automatically added into the Remote Web
> | > Workplace users group. Please double check if the user is not in the
> | > "Remote Web Workplace Users" group:
> | >
> | > 1. Open ADU&C by running dsa.msc.
> | > 2. Navigate to MyBusiness/Users/SBSUsers.
> | > 3. In the right pane, right click the problematic user and click
> Properties.
> | > 4. Click "Member Of" tab.
> | > 5. Check whether "Remote Web Workplace Users" is in the list.
> | > 6. If not, please click Add and add the "Remote Web Workplace Users"
> group.
> | > 7. Test the issue again.
> | >
> | > Info 2:
> | >
> | > Please make sure that the problematic user accounts are created using
> the
> | > SBS Add User Wizard:
> | >
> | > 1. Open Server Management.
> | > 2. Click Users node.
> | > 3. Click Add a User or Add Multiple Users.
> | > 4. Follow the wizard and use an existing template to create the user.
> | >
> | > Info 3:
> | >
> | > You can manually add the problematic user to the security group:
> | >
> | > 1. Open Active Directory Users and Computers.
> | > 2. Navigate to MyBusiness\Security Groups\.
> | > 3. Open the properties of 'Remote web workplace users' and then add the
> | > user account into the group.
> | > 4. After doing this, can this user access the RWW site?
> | >
> | > Info 4:
> | >
> | > We may try running the Change User Permission wizard to add the Mobile
> User
> | > Template for the problematic user account as following:
> | >
> | > 1. In Server Management, expand Standard Management.
> | > 2. Click Users and click Change User Permission.
> | > 3. In Change User Permission wizard page, click next.
> | > 4. Select Mobile User Template and select Replace any previous
> permissions
> | > granted to the users.
> | > 5. Click next.
> | > 6. Click Add to add problematic user account to right pane.
> | > 7. Click next and click finish.
> | > 8. Try again.
> | >
> | > Info 5:
> | >
> | > This symptom occurs if the following conditions are true:
> | >
> | > 1. When the user tries to connect, the user receives a prompt to change
> | > their password.
> | > 2. The user types the correct original password, types the new
> password,
> | > and then clicks OK.
> | >
> | > This problem occurs if the following conditions are true:
> | >
> | > 1. The user's account has the "User must change password at next logon"
> | > feature enabled.
> | > 2. The NetBIOS domain name does not match the left side of the DNS
> domain
> | > name. For example, the DNS domain name is "example.local" and the
> NetBIOS
> | > domain name is not "example."
> | >
> | > If the above scenario addressed your issue, please check the following
> KB
> | > to solve the problem:
> | >
> | > 892078 Users receive a "The user name or password is incorrect" error
> | > message
> | > http://support.microsoft.com/?id=892078
> | >
> | > Hope it helps.
> | >
> | > I am appreciated your time and look forward to hearing from you.
> | >
> | > Best regards,
> | >
> | > Crina Li (MSFT)
> | >
> | > Microsoft CSS Online Newsgroup Support
> | >
> | > Get Secure! - www.microsoft.com/security
> | >
> | > ================================================== ===
> | > This newsgroup only focuses on SBS technical issues. If you have issues
> | > regarding other Microsoft products, you'd better post in the
> corresponding
> | > newsgroups so that they can be resolved in an efficient and timely
> manner.
> | > You can locate the newsgroup here:
> | > http://www.microsoft.com/communities...s/default.aspx
> | >
> | > When opening a new thread via the web interface, we recommend you check
> the
> | > "Notify me of replies" box to receive e-mail notifications when there
> are
> | > any updates in your thread. When responding to posts via your
> newsreader,
> | > please "Reply to Group" so that others may learn and benefit from your
> | > issue.
> | >
> | > Microsoft engineers can only focus on one issue per thread. Although we
> | > provide other information for your reference, we recommend you post
> | > different incidents in different threads to keep the thread clean. In
> doing
> | > so, it will ensure your issues are resolved in a timely manner.
> | >
> | > For urgent issues, you may want to contact Microsoft CSS directly.
> Please
> | > check http://support.microsoft.com for regional support phone numbers.
> | >
> | > Any input or comments in this thread are highly appreciated.
> | >
> | > ================================================== ===

01-13-2006

Another thing to add. I went on site and removed and created again the same
test user. I logged into and logged off a client computer.

Off site now I can login using this test user's password.

Is there a way I can fix this without removing the user and recreating the
accounts? Therea re about 20 users on the system. Also, by leaving the
"remove user directory" checkbox empty (during remove user account) what
exactly does this do. Will it maintain user settings when I recreate the
account?

Thanks!
--
Tom

""Crina Li"" wrote:

> Hi Tom,
>
> Thanks for your reply.
>
> You can try the following to see if it helps:
>
> 1. Check if NetBIOS domain name does not match the left hand side of the
> DNS domain name (for example, AD is "ADDomain.local", but netbios is
> "Domain"). To find out the names, you can type "set" in a command prompt at
> the server. You may find the following information:
>
> USERDNSDOMAIN=This is the AD DNS name
> USERDOMAIN= This is the netbios domain name
>
> Good:
> USERDNSDOMAIN=FOURTHCOFFEE.LOCAL
> USERDOMAIN=FOURTHCOFFEE
> Bad:
> USERDNSDOMAIN=FOURTHCOFFEE.LOCAL
> USERDOMAIN=COFFEE
>
> 2. Check if the primary group for the problematic user account is Domain
> Users as following:
>
> 1) In Server Management Console, Expand Standard Management.
> 2) Click Users and Right-click the problematic user account and select
> Properties.
> 3) In Properties page, in Member Of tab, you can set primary group.
> 4) To set it, you may select Domain Users and then click the button of Set
> Primary Group.
>
> If the issue still occurs, to narrow down the problem, would you please try
> to delete a problematic user and then re-create the account to see if it
> helps?
>
> Thanks for your time and I look forward to hearing from you.
>
> Best regards,
>
> Crina Li (MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> ================================================== ===
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities...s/default.aspx
>
> When opening a new thread via the web interface, we recommend you check the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
>
> ================================================== ===
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --------------------
> | Thread-Topic: =?Utf-8?Q?Pre-RWW_setup_user_accts_can=E2=80=99t_l?=
> | =?Utf-8?Q?og_in?=
> | | From: =?Utf-8?B?VG9tIE1j?= <>
> | | Subject: =?Utf-8?Q?RE:_Pre-RWW_setup_user_accts_can?=
> | =?Utf-8?Q?=E2=80=99t_log_in?=
> | Date: Thu, 12 Jan 2006 14:28:02 -0800
> | | Newsgroups: microsoft.public.windows.server.sbs
> | |
> | Thanks Crina for taking time to reply. I appreciate your help in this
> matter.
> | Yes you do understand the issue.
> |
> | Re: Info 1:
> | All users are members of the "Remote Web Workplace Users" group.
> |
> | Re: Info 2:
> | All users were created using the SBS Add User Wizard before RWW was
> | implemented.
> |
> | User accounts created after RWW implemented were created using the
> | SBS Add User Wizard and work correctly.
> |
> | Re: Info 3:
> | All users are members of the "Remote Web Workplace Users" group.
> | I removed a test user from the group and then added them again. This was
> not
> | a solution.
> |
> | Re: Info 4:
> |
> | I ran the Change User Permission wizard. I selected the appropriate
> template
> | for the user with the Ã¢â‚¬Å“Replace previous permissionsÃ¢â‚¬Â option. I did
> this for
> | mobile users as well as standard domain user templates. This was not a
> | solution.
> |
> | ***** Re: Info 5: *******
> | The users were not prompted to change the password at login.
> |
> | VIA RWW
> | However as Administrator via RWW I went to a user account . Selected
> "User
> | must change password at next logon". Logged off RWW. I then restarted RWW
> and
> | tried to log in as the user. I received the "must change passwordÃ¢â‚¬Â
> dialog. I
> | entered in the correct password under current password. I entered in a
> new
> | password. The next dialog rejected my password (current password) and
> | appeared to not allow the password change.
> |
> | ON SITE
> | ThenÃ¢â‚¬Â¦ I went on site. I logged in under the Ã¢â‚¬Å“current passwordÃ¢â‚¬Â. It
> was
> | rejected. I logged in under the new password I had typed via RWW and it
> was
> | accepted. I went back off site.
> |
> | VIA RWW
> | I went off site and tried logging in this user account w/ the Ã¢â‚¬Å“new
> passwordÃ¢â‚¬Â
> | which was accepted Ã¢â‚¬Å“on siteÃ¢â‚¬Â. It was rejected.
> |
> |
> | With this information do you recommend I try the Ã¢â‚¬Å“workaroundÃ¢â‚¬Â
> mentioned in
> | ( http://support.microsoft.com/?id=892078
> | Ã¢â‚¬Å“Users receive a "The user name or password is incorrect" error message
> if
> | they try to connect to a SBS 2003-based computer by using the Remote Web
> | Workplace featureÃ¢â‚¬Â ) ???????
> |
> | Thanks for your help!
> |
> |
> | --
> | Tom
> |
> |
> | ""Crina Li"" wrote:
> |
> | > Hi Tom,
> | >
> | > Thank you for posting in SBS newsgroup.
> | >
> | > From the description, I understand the issue to be: the user accounts
> that
> | > are created before you get the RWW work can not logon to RWW. However
> | > Administrator and the users that are created afterwards can log on to
> RWW
> | > successfully. If I have misunderstood your concerns, please do not
> hesitate
> | > to let me know.
> | >
> | > Based on my experience, please check the info below:
> | >
> | > Info 1:
> | >
> | > AS I know, only the users in the Remote Web Workplace users security
> group
> | > can access the RWW site. When we create the user accounts by using the
> SBS
> | > Add Users wizard and also apply the user or mobile user templates to
> the
> | > accounts, the accounts will be automatically added into the Remote Web
> | > Workplace users group. Please double check if the user is not in the
> | > "Remote Web Workplace Users" group:
> | >
> | > 1. Open ADU&C by running dsa.msc.
> | > 2. Navigate to MyBusiness/Users/SBSUsers.
> | > 3. In the right pane, right click the problematic user and click
> Properties.
> | > 4. Click "Member Of" tab.
> | > 5. Check whether "Remote Web Workplace Users" is in the list.
> | > 6. If not, please click Add and add the "Remote Web Workplace Users"
> group.
> | > 7. Test the issue again.
> | >
> | > Info 2:
> | >
> | > Please make sure that the problematic user accounts are created using
> the
> | > SBS Add User Wizard:
> | >
> | > 1. Open Server Management.
> | > 2. Click Users node.
> | > 3. Click Add a User or Add Multiple Users.
> | > 4. Follow the wizard and use an existing template to create the user.
> | >
> | > Info 3:
> | >
> | > You can manually add the problematic user to the security group:
> | >
> | > 1. Open Active Directory Users and Computers.
> | > 2. Navigate to MyBusiness\Security Groups\.
> | > 3. Open the properties of 'Remote web workplace users' and then add the
> | > user account into the group.
> | > 4. After doing this, can this user access the RWW site?
> | >
> | > Info 4:
> | >
> | > We may try running the Change User Permission wizard to add the Mobile
> User
> | > Template for the problematic user account as following:
> | >
> | > 1. In Server Management, expand Standard Management.
> | > 2. Click Users and click Change User Permission.
> | > 3. In Change User Permission wizard page, click next.
> | > 4. Select Mobile User Template and select Replace any previous
> permissions
> | > granted to the users.
> | > 5. Click next.
> | > 6. Click Add to add problematic user account to right pane.
> | > 7. Click next and click finish.
> | > 8. Try again.
> | >
> | > Info 5:
> | >
> | > This symptom occurs if the following conditions are true:
> | >
> | > 1. When the user tries to connect, the user receives a prompt to change
> | > their password.
> | > 2. The user types the correct original password, types the new
> password,
> | > and then clicks OK.
> | >
> | > This problem occurs if the following conditions are true:
> | >
> | > 1. The user's account has the "User must change password at next logon"
> | > feature enabled.
> | > 2. The NetBIOS domain name does not match the left side of the DNS
> domain
> | > name. For example, the DNS domain name is "example.local" and the
> NetBIOS
> | > domain name is not "example."
> | >
> | > If the above scenario addressed your issue, please check the following
> KB
> | > to solve the problem:
> | >
> | > 892078 Users receive a "The user name or password is incorrect" error
> | > message
> | > http://support.microsoft.com/?id=892078
> | >
> | > Hope it helps.
> | >
> | > I am appreciated your time and look forward to hearing from you.
> | >
> | > Best regards,
> | >
> | > Crina Li (MSFT)
> | >
> | > Microsoft CSS Online Newsgroup Support
> | >
> | > Get Secure! - www.microsoft.com/security
> | >
> | > ================================================== ===
> | > This newsgroup only focuses on SBS technical issues. If you have issues
> | > regarding other Microsoft products, you'd better post in the
> corresponding
> | > newsgroups so that they can be resolved in an efficient and timely
> manner.
> | > You can locate the newsgroup here:
> | > http://www.microsoft.com/communities...s/default.aspx
> | >
> | > When opening a new thread via the web interface, we recommend you check
> the
> | > "Notify me of replies" box to receive e-mail notifications when there
> are
> | > any updates in your thread. When responding to posts via your
> newsreader,
> | > please "Reply to Group" so that others may learn and benefit from your
> | > issue.
> | >
> | > Microsoft engineers can only focus on one issue per thread. Although we
> | > provide other information for your reference, we recommend you post
> | > different incidents in different threads to keep the thread clean. In
> doing
> | > so, it will ensure your issues are resolved in a timely manner.
> | >
> | > For urgent issues, you may want to contact Microsoft CSS directly.
> Please
> | > check http://support.microsoft.com for regional support phone numbers.
> | >
> | > Any input or comments in this thread are highly appreciated.
> | >
> | > ================================================== ===

01-16-2006

Hi Tom,

Thanks for your update.

From the current situation, you may need to remove the user accounts and
then recreating them. For the option "The user's home folder" do not be
checked when you right click the account and then select Remove User, it
will not delete the user data which saved in the users shared folders.

Thanks for your time and I look forward to hearing from you.

Best regards,

Crina Li (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

================================================== ===
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

================================================== ===

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: =?Utf-8?Q?RE:_Pre-RWW_setup_user_accts_can?=
|| From: =?Utf-8?B?VG9tIE1j?= <>
|| Subject: =?Utf-8?Q?RE:_RE:_Pre-RWW_setup_user_accts?=
| =?Utf-8?Q?_can=E2=80=99t_log_in?=
| Date: Fri, 13 Jan 2006 10:05:03 -0800
| | Newsgroups: microsoft.public.windows.server.sbs
||
| Another thing to add. I went on site and removed and created again the
same
| test user. I logged into and logged off a client computer.
|
| Off site now I can login using this test user's password.
|
| Is there a way I can fix this without removing the user and recreating
the
| accounts? Therea re about 20 users on the system. Also, by leaving the
| "remove user directory" checkbox empty (during remove user account) what
| exactly does this do. Will it maintain user settings when I recreate the
| account?
|
| Thanks!
| --
| Tom
|
|
| ""Crina Li"" wrote:
|
| > Hi Tom,
| >
| > Thanks for your reply.
| >
| > You can try the following to see if it helps:
| >
| > 1. Check if NetBIOS domain name does not match the left hand side of
the
| > DNS domain name (for example, AD is "ADDomain.local", but netbios is
| > "Domain"). To find out the names, you can type "set" in a command
prompt at
| > the server. You may find the following information:
| >
| > USERDNSDOMAIN=This is the AD DNS name
| > USERDOMAIN= This is the netbios domain name
| >
| > Good:
| > USERDNSDOMAIN=FOURTHCOFFEE.LOCAL
| > USERDOMAIN=FOURTHCOFFEE
| > Bad:
| > USERDNSDOMAIN=FOURTHCOFFEE.LOCAL
| > USERDOMAIN=COFFEE
| >
| > 2. Check if the primary group for the problematic user account is
Domain
| > Users as following:
| >
| > 1) In Server Management Console, Expand Standard Management.
| > 2) Click Users and Right-click the problematic user account and select
| > Properties.
| > 3) In Properties page, in Member Of tab, you can set primary group.
| > 4) To set it, you may select Domain Users and then click the button of
Set
| > Primary Group.
| >
| > If the issue still occurs, to narrow down the problem, would you please
try
| > to delete a problematic user and then re-create the account to see if
it
| > helps?
| >
| > Thanks for your time and I look forward to hearing from you.
| >
| > Best regards,
| >
| > Crina Li (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > ================================================== ===
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities...s/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| >
| > ================================================== ===
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| > --------------------
| > | Thread-Topic: =?Utf-8?Q?Pre-RWW_setup_user_accts_can=E2=80=99t_l?=
| > | =?Utf-8?Q?og_in?=
| > | | From: =?Utf-8?B?VG9tIE1j?= <>
| > | | Subject: =?Utf-8?Q?RE:_Pre-RWW_setup_user_accts_can?=
| > | =?Utf-8?Q?=E2=80=99t_log_in?=
| > | Date: Thu, 12 Jan 2006 14:28:02 -0800
| > | | Newsgroups: microsoft.public.windows.server.sbs
| > | |
| > | Thanks Crina for taking time to reply. I appreciate your help in this
| > matter.
| > | Yes you do understand the issue.
| > |
| > | Re: Info 1:
| > | All users are members of the "Remote Web Workplace Users" group.
| > |
| > | Re: Info 2:
| > | All users were created using the SBS Add User Wizard before RWW was
| > | implemented.
| > |
| > | User accounts created after RWW implemented were created using the
| > | SBS Add User Wizard and work correctly.
| > |
| > | Re: Info 3:
| > | All users are members of the "Remote Web Workplace Users" group.
| > | I removed a test user from the group and then added them again. This
was
| > not
| > | a solution.
| > |
| > | Re: Info 4:
| > |
| > | I ran the Change User Permission wizard. I selected the appropriate
| > template
| > | for the user with the Ã¢â‚¬Å“Replace previous permissionsÃ¢â‚¬Â
option. I did
| > this for
| > | mobile users as well as standard domain user templates. This was not
a
| > | solution.
| > |
| > | ***** Re: Info 5: *******
| > | The users were not prompted to change the password at login.
| > |
| > | VIA RWW
| > | However as Administrator via RWW I went to a user account . Selected
| > "User
| > | must change password at next logon". Logged off RWW. I then restarted
RWW
| > and
| > | tried to log in as the user. I received the "must change
passwordÃ¢â‚¬Â
| > dialog. I
| > | entered in the correct password under current password. I entered in
a
| > new
| > | password. The next dialog rejected my password (current password) and
| > | appeared to not allow the password change.
| > |
| > | ON SITE
| > | ThenÃ¢â‚¬Â¦ I went on site. I logged in under the Ã¢â‚¬Å“current
passwordÃ¢â‚¬Â. It
| > was
| > | rejected. I logged in under the new password I had typed via RWW and
it
| > was
| > | accepted. I went back off site.
| > |
| > | VIA RWW
| > | I went off site and tried logging in this user account w/ the
Ã¢â‚¬Å“new
| > passwordÃ¢â‚¬Â
| > | which was accepted Ã¢â‚¬Å“on siteÃ¢â‚¬Â. It was rejected.
| > |
| > |
| > | With this information do you recommend I try the
Ã¢â‚¬Å“workaroundÃ¢â‚¬Â
| > mentioned in
| > | ( http://support.microsoft.com/?id=892078
| > | Ã¢â‚¬Å“Users receive a "The user name or password is incorrect" error
message
| > if
| > | they try to connect to a SBS 2003-based computer by using the Remote
Web
| > | Workplace featureÃ¢â‚¬Â ) ???????
| > |
| > | Thanks for your help!
| > |
| > |
| > | --
| > | Tom
| > |
| > |
| > | ""Crina Li"" wrote:
| > |
| > | > Hi Tom,
| > | >
| > | > Thank you for posting in SBS newsgroup.
| > | >
| > | > From the description, I understand the issue to be: the user
accounts
| > that
| > | > are created before you get the RWW work can not logon to RWW.
However
| > | > Administrator and the users that are created afterwards can log on
to
| > RWW
| > | > successfully. If I have misunderstood your concerns, please do not
| > hesitate
| > | > to let me know.
| > | >
| > | > Based on my experience, please check the info below:
| > | >
| > | > Info 1:
| > | >
| > | > AS I know, only the users in the Remote Web Workplace users
security
| > group
| > | > can access the RWW site. When we create the user accounts by using
the
| > SBS
| > | > Add Users wizard and also apply the user or mobile user templates
to
| > the
| > | > accounts, the accounts will be automatically added into the Remote
Web
| > | > Workplace users group. Please double check if the user is not in
the
| > | > "Remote Web Workplace Users" group:
| > | >
| > | > 1. Open ADU&C by running dsa.msc.
| > | > 2. Navigate to MyBusiness/Users/SBSUsers.
| > | > 3. In the right pane, right click the problematic user and click
| > Properties.
| > | > 4. Click "Member Of" tab.
| > | > 5. Check whether "Remote Web Workplace Users" is in the list.
| > | > 6. If not, please click Add and add the "Remote Web Workplace
Users"
| > group.
| > | > 7. Test the issue again.
| > | >
| > | > Info 2:
| > | >
| > | > Please make sure that the problematic user accounts are created
using
| > the
| > | > SBS Add User Wizard:
| > | >
| > | > 1. Open Server Management.
| > | > 2. Click Users node.
| > | > 3. Click Add a User or Add Multiple Users.
| > | > 4. Follow the wizard and use an existing template to create the
user.
| > | >
| > | > Info 3:
| > | >
| > | > You can manually add the problematic user to the security group:
| > | >
| > | > 1. Open Active Directory Users and Computers.
| > | > 2. Navigate to MyBusiness\Security Groups\.
| > | > 3. Open the properties of 'Remote web workplace users' and then add
the
| > | > user account into the group.
| > | > 4. After doing this, can this user access the RWW site?
| > | >
| > | > Info 4:
| > | >
| > | > We may try running the Change User Permission wizard to add the
Mobile
| > User
| > | > Template for the problematic user account as following:
| > | >
| > | > 1. In Server Management, expand Standard Management.
| > | > 2. Click Users and click Change User Permission.
| > | > 3. In Change User Permission wizard page, click next.
| > | > 4. Select Mobile User Template and select Replace any previous
| > permissions
| > | > granted to the users.
| > | > 5. Click next.
| > | > 6. Click Add to add problematic user account to right pane.
| > | > 7. Click next and click finish.
| > | > 8. Try again.
| > | >
| > | > Info 5:
| > | >
| > | > This symptom occurs if the following conditions are true:
| > | >
| > | > 1. When the user tries to connect, the user receives a prompt to
change
| > | > their password.
| > | > 2. The user types the correct original password, types the new
| > password,
| > | > and then clicks OK.
| > | >
| > | > This problem occurs if the following conditions are true:
| > | >
| > | > 1. The user's account has the "User must change password at next
logon"
| > | > feature enabled.
| > | > 2. The NetBIOS domain name does not match the left side of the DNS
| > domain
| > | > name. For example, the DNS domain name is "example.local" and the
| > NetBIOS
| > | > domain name is not "example."
| > | >
| > | > If the above scenario addressed your issue, please check the
following
| > KB
| > | > to solve the problem:
| > | >
| > | > 892078 Users receive a "The user name or password is incorrect"
error
| > | > message
| > | > http://support.microsoft.com/?id=892078
| > | >
| > | > Hope it helps.
| > | >
| > | > I am appreciated your time and look forward to hearing from you.
| > | >
| > | > Best regards,
| > | >
| > | > Crina Li (MSFT)
| > | >
| > | > Microsoft CSS Online Newsgroup Support
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > | >
| > | > ================================================== ===
| > | > This newsgroup only focuses on SBS technical issues. If you have
issues
| > | > regarding other Microsoft products, you'd better post in the
| > corresponding
| > | > newsgroups so that they can be resolved in an efficient and timely
| > manner.
| > | > You can locate the newsgroup here:
| > | > http://www.microsoft.com/communities...s/default.aspx
| > | >
| > | > When opening a new thread via the web interface, we recommend you
check
| > the
| > | > "Notify me of replies" box to receive e-mail notifications when
there
| > are
| > | > any updates in your thread. When responding to posts via your
| > newsreader,
| > | > please "Reply to Group" so that others may learn and benefit from
your
| > | > issue.
| > | >
| > | > Microsoft engineers can only focus on one issue per thread.
Although we
| > | > provide other information for your reference, we recommend you post
| > | > different incidents in different threads to keep the thread clean.
In
| > doing
| > | > so, it will ensure your issues are resolved in a timely manner.
| > | >
| > | > For urgent issues, you may want to contact Microsoft CSS directly.
| > Please
| > | > check http://support.microsoft.com for regional support phone
numbers.
| > | >
| > | > Any input or comments in this thread are highly appreciated.
| > | >
| > | > ================================================== ===
|

01-16-2006

Thanks for your reply, Crina. I appreciate it.

I spent yesterday afternoon on site and deleted the user account from the
server (keeping the home folder). I then recreated it on the server. I then
went to the client computer and logged in under the new user account name.
The new user was added successfully.

There are 2 problems:
1. When I tried to start Oulook on the client it started to install but
stopped w/ error message (and this is from memory) "unable to
install...restart Outlook and try again...). There is a local copy of MS
Office Prof on this client computer, should I reinstall Outlook from those
disks or try to force an install from the server (how do I do that?)?

2. Logon from RWW - I can not log on from RWW w/ this new user, I get the
same error mentioned previously (this user is part of Remote Web Workplace
Users group). However I can log on RWW as Administrator. Then I choose to
connect to the new user's client computer. I am able to connect to the client
computer. At this computer's logon screen I then log on w/ the new user
credentials and I am able to access the computer as though I were on site. So
it seems the RWW password and the network password are not in synch? Maybe
Outlook has something to do w/ this?

Thanks,
--
Tom

""Crina Li"" wrote:

> Hi Tom,
>
> Thanks for your update.
>
> From the current situation, you may need to remove the user accounts and
> then recreating them. For the option "The user's home folder" do not be
> checked when you right click the account and then select Remove User, it
> will not delete the user data which saved in the users shared folders.
>
> Thanks for your time and I look forward to hearing from you.
>
> Best regards,
>
> Crina Li (MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> ================================================== ===
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities...s/default.aspx
>
> When opening a new thread via the web interface, we recommend you check the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
>
> ================================================== ===
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --------------------
> | Thread-Topic: =?Utf-8?Q?RE:_Pre-RWW_setup_user_accts_can?=
> || From: =?Utf-8?B?VG9tIE1j?= <>
> || Subject: =?Utf-8?Q?RE:_RE:_Pre-RWW_setup_user_accts?=
> | =?Utf-8?Q?_can=E2=80=99t_log_in?=
> | Date: Fri, 13 Jan 2006 10:05:03 -0800
> | | Newsgroups: microsoft.public.windows.server.sbs
> ||
> | Another thing to add. I went on site and removed and created again the
> same
> | test user. I logged into and logged off a client computer.
> |
> | Off site now I can login using this test user's password.
> |
> | Is there a way I can fix this without removing the user and recreating
> the
> | accounts? Therea re about 20 users on the system. Also, by leaving the
> | "remove user directory" checkbox empty (during remove user account) what
> | exactly does this do. Will it maintain user settings when I recreate the
> | account?
> |
> | Thanks!
> | --
> | Tom
> |
> |
> | ""Crina Li"" wrote:
> |
> | > Hi Tom,
> | >
> | > Thanks for your reply.
> | >
> | > You can try the following to see if it helps:
> | >
> | > 1. Check if NetBIOS domain name does not match the left hand side of
> the
> | > DNS domain name (for example, AD is "ADDomain.local", but netbios is
> | > "Domain"). To find out the names, you can type "set" in a command
> prompt at
> | > the server. You may find the following information:
> | >
> | > USERDNSDOMAIN=This is the AD DNS name
> | > USERDOMAIN= This is the netbios domain name
> | >
> | > Good:
> | > USERDNSDOMAIN=FOURTHCOFFEE.LOCAL
> | > USERDOMAIN=FOURTHCOFFEE
> | > Bad:
> | > USERDNSDOMAIN=FOURTHCOFFEE.LOCAL
> | > USERDOMAIN=COFFEE
> | >
> | > 2. Check if the primary group for the problematic user account is
> Domain
> | > Users as following:
> | >
> | > 1) In Server Management Console, Expand Standard Management.
> | > 2) Click Users and Right-click the problematic user account and select
> | > Properties.
> | > 3) In Properties page, in Member Of tab, you can set primary group.
> | > 4) To set it, you may select Domain Users and then click the button of
> Set
> | > Primary Group.
> | >
> | > If the issue still occurs, to narrow down the problem, would you please
> try
> | > to delete a problematic user and then re-create the account to see if
> it
> | > helps?
> | >
> | > Thanks for your time and I look forward to hearing from you.
> | >
> | > Best regards,
> | >
> | > Crina Li (MSFT)
> | >
> | > Microsoft CSS Online Newsgroup Support
> | >
> | > Get Secure! - www.microsoft.com/security
> | >
> | > ================================================== ===
> | > This newsgroup only focuses on SBS technical issues. If you have issues
> | > regarding other Microsoft products, you'd better post in the
> corresponding
> | > newsgroups so that they can be resolved in an efficient and timely
> manner.
> | > You can locate the newsgroup here:
> | > http://www.microsoft.com/communities...s/default.aspx
> | >
> | > When opening a new thread via the web interface, we recommend you check
> the
> | > "Notify me of replies" box to receive e-mail notifications when there
> are
> | > any updates in your thread. When responding to posts via your
> newsreader,
> | > please "Reply to Group" so that others may learn and benefit from your
> | > issue.
> | >
> | > Microsoft engineers can only focus on one issue per thread. Although we
> | > provide other information for your reference, we recommend you post
> | > different incidents in different threads to keep the thread clean. In
> doing
> | > so, it will ensure your issues are resolved in a timely manner.
> | >
> | > For urgent issues, you may want to contact Microsoft CSS directly.
> Please
> | > check http://support.microsoft.com for regional support phone numbers.
> | >
> | > Any input or comments in this thread are highly appreciated.
> | >
> | > ================================================== ===
> | >
> | > This posting is provided "AS IS" with no warranties, and confers no
> rights.
> | > --------------------
> | > | Thread-Topic: =?Utf-8?Q?Pre-RWW_setup_user_accts_can=E2=80=99t_l?=
> | > | =?Utf-8?Q?og_in?=
> | > | | From: =?Utf-8?B?VG9tIE1j?= <>
> | > | | Subject: =?Utf-8?Q?RE:_Pre-RWW_setup_user_accts_can?=
> | > | =?Utf-8?Q?=E2=80=99t_log_in?=
> | > | Date: Thu, 12 Jan 2006 14:28:02 -0800
> | > | | Newsgroups: microsoft.public.windows.server.sbs
> | > | |
> | > | Thanks Crina for taking time to reply. I appreciate your help in this
> | > matter.
> | > | Yes you do understand the issue.
> | > |
> | > | Re: Info 1:
> | > | All users are members of the "Remote Web Workplace Users" group.
> | > |
> | > | Re: Info 2:
> | > | All users were created using the SBS Add User Wizard before RWW was
> | > | implemented.
> | > |
> | > | User accounts created after RWW implemented were created using the
> | > | SBS Add User Wizard and work correctly.
> | > |
> | > | Re: Info 3:
> | > | All users are members of the "Remote Web Workplace Users" group.
> | > | I removed a test user from the group and then added them again. This
> was
> | > not
> | > | a solution.
> | > |
> | > | Re: Info 4:
> | > |
> | > | I ran the Change User Permission wizard. I selected the appropriate
> | > template
> | > | for the user with the ÃƒÂ¢Ã¢â€šÂ¬Ã…â€œReplace previous permissionsÃƒÂ¢Ã¢â€šÂ¬Ã‚Â
> option. I did
> | > this for
> | > | mobile users as well as standard domain user templates. This was not
> a
> | > | solution.
> | > |
> | > | ***** Re: Info 5: *******
> | > | The users were not prompted to change the password at login.
> | > |
> | > | VIA RWW
> | > | However as Administrator via RWW I went to a user account . Selected
> | > "User
> | > | must change password at next logon". Logged off RWW. I then restarted
> RWW
> | > and
> | > | tried to log in as the user. I received the "must change
> passwordÃƒÂ¢Ã¢â€šÂ¬Ã‚Â
> | > dialog. I
> | > | entered in the correct password under current password. I entered in
> a
> | > new
> | > | password. The next dialog rejected my password (current password) and
> | > | appeared to not allow the password change.
> | > |
> | > | ON SITE
> | > | ThenÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¦ I went on site. I logged in under the ÃƒÂ¢Ã¢â€šÂ¬Ã…â€œcurrent
> passwordÃƒÂ¢Ã¢â€šÂ¬Ã‚Â. It
> | > was
> | > | rejected. I logged in under the new password I had typed via RWW and
> it
> | > was
> | > | accepted. I went back off site.
> | > |
> | > | VIA RWW
> | > | I went off site and tried logging in this user account w/ the
> ÃƒÂ¢Ã¢â€šÂ¬Ã…â€œnew
> | > passwordÃƒÂ¢Ã¢â€šÂ¬Ã‚Â
> | > | which was accepted ÃƒÂ¢Ã¢â€šÂ¬Ã…â€œon siteÃƒÂ¢Ã¢â€šÂ¬Ã‚Â. It was rejected.
> | > |
> | > |
> | > | With this information do you recommend I try the
> ÃƒÂ¢Ã¢â€šÂ¬Ã…â€œworkaroundÃƒÂ¢Ã¢â€šÂ¬Ã‚Â
> | > mentioned in
> | > | ( http://support.microsoft.com/?id=892078
> | > | ÃƒÂ¢Ã¢â€šÂ¬Ã…â€œUsers receive a "The user name or password is incorrect" error
> message
> | > if
> | > | they try to connect to a SBS 2003-based computer by using the Remote
> Web
> | > | Workplace featureÃƒÂ¢Ã¢â€šÂ¬Ã‚Â ) ???????
> | > |
> | > | Thanks for your help!
> | > |
> | > |
> | > | --
> | > | Tom
> | > |
> | > |
> | > | ""Crina Li"" wrote:
> | > |
> | > | > Hi Tom,
> | > | >
> | > | > Thank you for posting in SBS newsgroup.
> | > | >
> | > | > From the description, I understand the issue to be: the user
> accounts
> | > that
> | > | > are created before you get the RWW work can not logon to RWW.
> However
> | > | > Administrator and the users that are created afterwards can log on
> to
> | > RWW
> | > | > successfully. If I have misunderstood your concerns, please do not
> | > hesitate
> | > | > to let me know.
> | > | >
> | > | > Based on my experience, please check the info below:
> | > | >
> | > | > Info 1:
> | > | >
> | > | > AS I know, only the users in the Remote Web Workplace users
> security
> | > group
> | > | > can access the RWW site. When we create the user accounts by using
> the
> | > SBS
> | > | > Add Users wizard and also apply the user or mobile user templates
> to
> | > the
> | > | > accounts, the accounts will be automatically added into the Remote
> Web
> | > | > Workplace users group. Please double check if the user is not in
> the
> | > | > "Remote Web Workplace Users" group:
> | > | >
> | > | > 1. Open ADU&C by running dsa.msc.
> | > | > 2. Navigate to MyBusiness/Users/SBSUsers.
> | > | > 3. In the right pane, right click the problematic user and click
> | > Properties.
> | > | > 4. Click "Member Of" tab.
> | > | > 5. Check whether "Remote Web Workplace Users" is in the list.
> | > | > 6. If not, please click Add and add the "Remote Web Workplace
> Users"
> | > group.
> | > | > 7. Test the issue again.
> | > | >
> | > | > Info 2:

01-17-2006

Hi Tom,

Thanks for your update.

To narrow down the problem, would you please help me collect the following
information?

1. Is the problematic client computer located on the LAN of SBS?
2. Have you added the client computer to SBS domain through running
http://servername/connectcomputer?

If you have added the client computer to SBS domain, for the Outlook issue,
you may need to do as following:

1. On client computer, remove Outlook 2003 as following:

1) Open control Panel.
2) Click Add or Remove Programs.
3) Click Remove on Microsoft Office Outlook 2003.
4) Log off the user.

2. On SBS:

1) Open Server Management.
2) Expand Standard Management and then click Client Computers.
3) Click Assign Applications to Client Computers.
4) Click Next on the wizard.
5) Add the problematic client computer and then click Next.
6) Select Microsoft Office Outlook 2003 and then click Next.
7) Follow the wizard to finish it.

And then log on to client computer to install Microsoft Office Outlook 2003.

For the RWW issue:

1. Can you attach a screen shot of the issue to newsgroup?
2. Do you mean you can log on to RWW using administrator account on SBS and
then connect to the problematic client computer using the new user account
and password?
3. Can you access RWW using a good user account (the user that was created
afterwards you can log on to RWW) on the problematic client computer?
4. Can you access RWW using the new account on a good client computer?

I am appreciated your time and look forward to hearing from you.

Best regards,

Crina Li (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

================================================== ===
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

================================================== ===

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: =?Utf-8?Q?RE:_RE:_Pre-RWW_setup_user_accts?=
| =?Utf-8?Q?_can=E2=80=99t_log_in?=
| | From: =?Utf-8?B?VG9tIE1j?= <>
|| Subject: =?Utf-8?Q?RE:_RE:_RE:_Pre-RWW_setup_user_a?=
| =?Utf-8?Q?ccts_can=E2=80=99t_log_in?=
| Date: Mon, 16 Jan 2006 10:45:20 -0800
| | Newsgroups: microsoft.public.windows.server.sbs
||
| Thanks for your reply, Crina. I appreciate it.
|
| I spent yesterday afternoon on site and deleted the user account from the
| server (keeping the home folder). I then recreated it on the server. I
then
| went to the client computer and logged in under the new user account
name.
| The new user was added successfully.
|
| There are 2 problems:
| 1. When I tried to start Oulook on the client it started to install but
| stopped w/ error message (and this is from memory) "unable to
| install...restart Outlook and try again...). There is a local copy of MS
| Office Prof on this client computer, should I reinstall Outlook from
those
| disks or try to force an install from the server (how do I do that?)?
|
| 2. Logon from RWW - I can not log on from RWW w/ this new user, I get the
| same error mentioned previously (this user is part of Remote Web
Workplace
| Users group). However I can log on RWW as Administrator. Then I choose to
| connect to the new user's client computer. I am able to connect to the
client
| computer. At this computer's logon screen I then log on w/ the new user
| credentials and I am able to access the computer as though I were on
site. So
| it seems the RWW password and the network password are not in synch?
Maybe
| Outlook has something to do w/ this?
|
| Thanks,
| --
| Tom
|
|
| ""Crina Li"" wrote:
|
| > Hi Tom,
| >
| > Thanks for your update.
| >
| > From the current situation, you may need to remove the user accounts
and
| > then recreating them. For the option "The user's home folder" do not be
| > checked when you right click the account and then select Remove User,
it
| > will not delete the user data which saved in the users shared folders.
| >
| > Thanks for your time and I look forward to hearing from you.
| >
| > Best regards,
| >
| > Crina Li (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > ================================================== ===
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities...s/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| >
| > ================================================== ===
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| > --------------------
| > | Thread-Topic: =?Utf-8?Q?RE:_Pre-RWW_setup_user_accts_can?=
| > || From: =?Utf-8?B?VG9tIE1j?= <>
| > || Subject: =?Utf-8?Q?RE:_RE:_Pre-RWW_setup_user_accts?=
| > | =?Utf-8?Q?_can=E2=80=99t_log_in?=
| > | Date: Fri, 13 Jan 2006 10:05:03 -0800
| > | | Newsgroups: microsoft.public.windows.server.sbs
| > ||
| > | Another thing to add. I went on site and removed and created again
the
| > same
| > | test user. I logged into and logged off a client computer.
| > |
| > | Off site now I can login using this test user's password.
| > |
| > | Is there a way I can fix this without removing the user and
recreating
| > the
| > | accounts? Therea re about 20 users on the system. Also, by leaving
the
| > | "remove user directory" checkbox empty (during remove user account)
what
| > | exactly does this do. Will it maintain user settings when I recreate
the
| > | account?
| > |
| > | Thanks!
| > | --
| > | Tom
| > |
| > |
| > | ""Crina Li"" wrote:
| > |
| > | > Hi Tom,
| > | >
| > | > Thanks for your reply.
| > | >
| > | > You can try the following to see if it helps:
| > | >
| > | > 1. Check if NetBIOS domain name does not match the left hand side
of
| > the
| > | > DNS domain name (for example, AD is "ADDomain.local", but netbios
is
| > | > "Domain"). To find out the names, you can type "set" in a command
| > prompt at
| > | > the server. You may find the following information:
| > | >
| > | > USERDNSDOMAIN=This is the AD DNS name
| > | > USERDOMAIN= This is the netbios domain name
| > | >
| > | > Good:
| > | > USERDNSDOMAIN=FOURTHCOFFEE.LOCAL
| > | > USERDOMAIN=FOURTHCOFFEE
| > | > Bad:
| > | > USERDNSDOMAIN=FOURTHCOFFEE.LOCAL
| > | > USERDOMAIN=COFFEE
| > | >
| > | > 2. Check if the primary group for the problematic user account is
| > Domain
| > | > Users as following:
| > | >
| > | > 1) In Server Management Console, Expand Standard Management.
| > | > 2) Click Users and Right-click the problematic user account and
select
| > | > Properties.
| > | > 3) In Properties page, in Member Of tab, you can set primary group.
| > | > 4) To set it, you may select Domain Users and then click the button
of
| > Set
| > | > Primary Group.
| > | >
| > | > If the issue still occurs, to narrow down the problem, would you
please
| > try
| > | > to delete a problematic user and then re-create the account to see
if
| > it
| > | > helps?
| > | >
| > | > Thanks for your time and I look forward to hearing from you.
| > | >
| > | > Best regards,
| > | >
| > | > Crina Li (MSFT)
| > | >
| > | > Microsoft CSS Online Newsgroup Support
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > | >
| > | > ================================================== ===
| > | > This newsgroup only focuses on SBS technical issues. If you have
issues
| > | > regarding other Microsoft products, you'd better post in the
| > corresponding
| > | > newsgroups so that they can be resolved in an efficient and timely
| > manner.
| > | > You can locate the newsgroup here:
| > | > http://www.microsoft.com/communities...s/default.aspx
| > | >
| > | > When opening a new thread via the web interface, we recommend you
check
| > the
| > | > "Notify me of replies" box to receive e-mail notifications when
there
| > are
| > | > any updates in your thread. When responding to posts via your
| > newsreader,
| > | > please "Reply to Group" so that others may learn and benefit from
your
| > | > issue.
| > | >
| > | > Microsoft engineers can only focus on one issue per thread.
Although we
| > | > provide other information for your reference, we recommend you post
| > | > different incidents in different threads to keep the thread clean.
In
| > doing
| > | > so, it will ensure your issues are resolved in a timely manner.
| > | >
| > | > For urgent issues, you may want to contact Microsoft CSS directly.
| > Please
| > | > check http://support.microsoft.com for regional support phone
numbers.
| > | >
| > | > Any input or comments in this thread are highly appreciated.
| > | >
| > | > ================================================== ===
| > | >
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > | > --------------------
| > | > | Thread-Topic: =?Utf-8?Q?Pre-RWW_setup_user_accts_can=E2=80=99t_l?=
| > | > | =?Utf-8?Q?og_in?=
| > | > | | From: =?Utf-8?B?VG9tIE1j?= <>
| > | > | | Subject: =?Utf-8?Q?RE:_Pre-RWW_setup_user_accts_can?=
| > | > | =?Utf-8?Q?=E2=80=99t_log_in?=
| > | > | Date: Thu, 12 Jan 2006 14:28:02 -0800
| > | > | | Newsgroups: microsoft.public.windows.server.sbs
| > | > | |
| > | > | Thanks Crina for taking time to reply. I appreciate your help in
this
| > | > matter.
| > | > | Yes you do understand the issue.
| > | > |
| > | > | Re: Info 1:
| > | > | All users are members of the "Remote Web Workplace Users" group.
| > | > |
| > | > | Re: Info 2:
| > | > | All users were created using the SBS Add User Wizard before RWW
was
| > | > | implemented.
| > | > |
| > | > | User accounts created after RWW implemented were created using
the
| > | > | SBS Add User Wizard and work correctly.
| > | > |
| > | > | Re: Info 3:
| > | > | All users are members of the "Remote Web Workplace Users" group.
| > | > | I removed a test user from the group and then added them again.
This
| > was
| > | > not
| > | > | a solution.
| > | > |
| > | > | Re: Info 4:
| > | > |
| > | > | I ran the Change User Permission wizard. I selected the
appropriate
| > | > template
| > | > | for the user with the ÃƒÂ¢Ã¢â€šÂ¬Ã…â€œReplace previous
permissionsÃƒÂ¢Ã¢â€šÂ¬Ã‚Â
| > option. I did
| > | > this for
| > | > | mobile users as well as standard domain user templates. This was
not
| > a
| > | > | solution.
| > | > |
| > | > | ***** Re: Info 5: *******
| > | > | The users were not prompted to change the password at login.
| > | > |
| > | > | VIA RWW
| > | > | However as Administrator via RWW I went to a user account .
Selected
| > | > "User
| > | > | must change password at next logon". Logged off RWW. I then
restarted
| > RWW
| > | > and
| > | > | tried to log in as the user. I received the "must change
| > passwordÃƒÂ¢Ã¢â€šÂ¬Ã‚Â
| > | > dialog. I
| > | > | entered in the correct password under current password. I entered
in
| > a
| > | > new
| > | > | password. The next dialog rejected my password (current password)
and
| > | > | appeared to not allow the password change.
| > | > |
| > | > | ON SITE
| > | > | ThenÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¦ I went on site. I logged in under the
ÃƒÂ¢Ã¢â€šÂ¬Ã…â€œcurrent
| > passwordÃƒÂ¢Ã¢â€šÂ¬Ã‚Â. It
| > | > was
| > | > | rejected. I logged in under the new password I had typed via RWW
and
| > it
| > | > was
| > | > | accepted. I went back off site.
| > | > |
| > | > | VIA RWW
| > | > | I went off site and tried logging in this user account w/ the
| > ÃƒÂ¢Ã¢â€šÂ¬Ã…â€œnew
| > | > passwordÃƒÂ¢Ã¢â€šÂ¬Ã‚Â
| > | > | which was accepted ÃƒÂ¢Ã¢â€šÂ¬Ã…â€œon siteÃƒÂ¢Ã¢â€šÂ¬Ã‚Â. It was
rejected.
| > | > |
| > | > |
| > | > | With this information do you recommend I try the
| > ÃƒÂ¢Ã¢â€šÂ¬Ã…â€œworkaroundÃƒÂ¢Ã¢â€šÂ¬Ã‚Â
| > | > mentioned in
| > | > | ( http://support.microsoft.com/?id=892078
| > | > | ÃƒÂ¢Ã¢â€šÂ¬Ã…â€œUsers receive a "The user name or password is
incorrect" error
| > message
| > | > if
| > | > | they try to connect to a SBS 2003-based computer by using the
Remote
| > Web
| > | > | Workplace featureÃƒÂ¢Ã¢â€šÂ¬Ã‚Â ) ???????
| > | > |
| > | > | Thanks for your help!
| > | > |
| > | > |
| > | > | --
| > | > | Tom
| > | > |
| > | > |
| > | > | ""Crina Li"" wrote:
| > | > |
| > | > | > Hi Tom,
| > | > | >
| > | > | > Thank you for posting in SBS newsgroup.
| > | > | >
| > | > | > From the description, I understand the issue to be: the user
| > accounts
| > | > that
| > | > | > are created before you get the RWW work can not logon to RWW.
| > However
| > | > | > Administrator and the users that are created afterwards can log
on
| > to
| > | > RWW
| > | > | > successfully. If I have misunderstood your concerns, please do
not
| > | > hesitate
| > | > | > to let me know.
| > | > | >
| > | > | > Based on my experience, please check the info below:
| > | > | >
| > | > | > Info 1:
| > | > | >
| > | > | > AS I know, only the users in the Remote Web Workplace users
| > security
| > | > group
| > | > | > can access the RWW site. When we create the user accounts by
using
| > the
| > | > SBS
| > | > | > Add Users wizard and also apply the user or mobile user
templates
| > to
| > | > the
| > | > | > accounts, the accounts will be automatically added into the
Remote
| > Web
| > | > | > Workplace users group. Please double check if the user is not
in
| > the
| > | > | > "Remote Web Workplace Users" group:
| > | > | >
| > | > | > 1. Open ADU&C by running dsa.msc.
| > | > | > 2. Navigate to MyBusiness/Users/SBSUsers.
| > | > | > 3. In the right pane, right click the problematic user and
click
| > | > Properties.
| > | > | > 4. Click "Member Of" tab.
| > | > | > 5. Check whether "Remote Web Workplace Users" is in the list.
| > | > | > 6. If not, please click Add and add the "Remote Web Workplace
| > Users"
| > | > group.
| > | > | > 7. Test the issue again.
| > | > | >
| > | > | > Info 2:
|

01-20-2006

Thanks for your help Crina. I have added my answers to your questions below.

To narrow down the problem, would you please help me collect the following
information?

1. Is the problematic client computer located on the LAN of SBS?
>>>>--------------------------
>>> Yes.

2. Have you added the client computer to SBS domain through running
http://servername/connectcomputer?
>>>>--------------------------
>>>Yes. The computer is a new Dell (last Fall) desktop. Installed OS is XP Professional. Installed software is MS Office Professional. Outlook 2003 was installed w/ MS Office and has been running locally on this machine. Computer was joined using http://servername/connectcomputer and user profile successfully migrated. I have other client computers with the same configuration which exhibit the same problem.

If you have added the client computer to SBS domain, for the Outlook issue,
you may need to do as following:
1. On client computer, remove Outlook 2003 as following:
1) Open control Panel.
2) Click Add or Remove Programs.
3) Click Remove on Microsoft Office Outlook 2003.
>>>>--------------------------
>>>> Error - could not change or remove Outlook or MS Office Professional. Received following error: "The installation source for this product is not available. Verify that the source exists and that you can access it." I have the original installation CD loaded and was unable to proceed beyond this point.

4) Log off the user.

2. On SBS:
1) Open Server Management.
2) Expand Standard Management and then click Client Computers.
3) Click Assign Applications to Client Computers.
4) Click Next on the wizard.
5) Add the problematic client computer and then click Next.
6) Select Microsoft Office Outlook 2003 and then click Next.
7) Follow the wizard to finish it.
>>>>--------------------------
>>>>This has been done prior to this issue. Outlook is listed (checked) as an assigned application for this computer.

And then log on to client computer to install Microsoft Office Outlook 2003.
For the RWW issue:

1. Can you attach a screen shot of the issue to newsgroup?
>>>>--------------------------
>>>>Yes

2. Do you mean you can log on to RWW using administrator account on SBS and
then connect to the problematic client computer using the new user account
and password?
>>>>--------------------------
>>>>Yes

3. Can you access RWW using a good user account (the user that was created
afterwards you can log on to RWW) on the problematic client computer?
>>>>--------------------------
>>>> Yes and NO. I can create a new user (let's call the user Sue) account on the server or via RWW. I can log into RWW as user Sue from off-site. Then on-site at client computer I log on as user Sue. A message then appears which says "You must be a member of the local administrator security group on this computer to install and configure applications. contact your network administrator." Everything operates OK on the client computer. I can access the network, map drives to shared folders, use network resources, EXCEPT for Outlook 2003. When I open Outlook I see a quick message box "Preparing to install" which is then replaced by an error message "The operation failed due to an installation problem. Restart Outlook and try again. If the problem persists please reinstall." I try again and get the same error message. Then off-site I try to login as Sue to RWW and I get the error (attached screen shot)

"The user name or password is incorrect. Verify that CAPS LOCK is not on,
and then retype the current user name and password. If you receive this
message again, contact your system administrator to ensure that you have the
correct permissions to use the Remote Web Workplace."

To continue, I create a new user (call it Sue_remote) using the user
template on SBS. Then from off-site Sue_remote can log into RWW. Connect to
the client computer. Then log into the client computer as user Sue, and join
the domain, etc. as above.

4. Can you access RWW using the new account on a good client computer?
>>>>-------------------------
>>>> Explained above in #3...

Thanks again for your help.
Tom Mc

""Crina Li"" wrote:

> Hi Tom,
>
> Thanks for your update.
>
> To narrow down the problem, would you please help me collect the following
> information?
>
> 1. Is the problematic client computer located on the LAN of SBS?
> 2. Have you added the client computer to SBS domain through running
> http://servername/connectcomputer?
>
> If you have added the client computer to SBS domain, for the Outlook issue,
> you may need to do as following:
>
> 1. On client computer, remove Outlook 2003 as following:
>
> 1) Open control Panel.
> 2) Click Add or Remove Programs.
> 3) Click Remove on Microsoft Office Outlook 2003.
> 4) Log off the user.
>
> 2. On SBS:
>
> 1) Open Server Management.
> 2) Expand Standard Management and then click Client Computers.
> 3) Click Assign Applications to Client Computers.
> 4) Click Next on the wizard.
> 5) Add the problematic client computer and then click Next.
> 6) Select Microsoft Office Outlook 2003 and then click Next.
> 7) Follow the wizard to finish it.
>
> And then log on to client computer to install Microsoft Office Outlook 2003.
>
> For the RWW issue:
>
> 1. Can you attach a screen shot of the issue to newsgroup?
> 2. Do you mean you can log on to RWW using administrator account on SBS and
> then connect to the problematic client computer using the new user account
> and password?
> 3. Can you access RWW using a good user account (the user that was created
> afterwards you can log on to RWW) on the problematic client computer?
> 4. Can you access RWW using the new account on a good client computer?
>
> I am appreciated your time and look forward to hearing from you.
>
> Best regards,
>
> Crina Li (MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> ================================================== ===
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities...s/default.aspx
>
> When opening a new thread via the web interface, we recommend you check the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
>
> ================================================== ===
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --------------------
> | Thread-Topic: =?Utf-8?Q?RE:_RE:_Pre-RWW_setup_user_accts?=
> | =?Utf-8?Q?_can=E2=80=99t_log_in?=
> | | From: =?Utf-8?B?VG9tIE1j?= <>
> || Subject: =?Utf-8?Q?RE:_RE:_RE:_Pre-RWW_setup_user_a?=
> | =?Utf-8?Q?ccts_can=E2=80=99t_log_in?=
> | Date: Mon, 16 Jan 2006 10:45:20 -0800
> | | Newsgroups: microsoft.public.windows.server.sbs
> ||
> | Thanks for your reply, Crina. I appreciate it.
> |
> | I spent yesterday afternoon on site and deleted the user account from the
> | server (keeping the home folder). I then recreated it on the server. I
> then
> | went to the client computer and logged in under the new user account
> name.
> | The new user was added successfully.
> |
> | There are 2 problems:
> | 1. When I tried to start Oulook on the client it started to install but
> | stopped w/ error message (and this is from memory) "unable to
> | install...restart Outlook and try again...). There is a local copy of MS
> | Office Prof on this client computer, should I reinstall Outlook from
> those
> | disks or try to force an install from the server (how do I do that?)?
> |
> | 2. Logon from RWW - I can not log on from RWW w/ this new user, I get the
> | same error mentioned previously (this user is part of Remote Web
> Workplace
> | Users group). However I can log on RWW as Administrator. Then I choose to
> | connect to the new user's client computer. I am able to connect to the
> client
> | computer. At this computer's logon screen I then log on w/ the new user
> | credentials and I am able to access the computer as though I were on
> site. So
> | it seems the RWW password and the network password are not in synch?
> Maybe
> | Outlook has something to do w/ this?
> |
> | Thanks,
> | --
> | Tom
> |
> |
> | ""Crina Li"" wrote:
> |
> | > Hi Tom,
> | >
> | > Thanks for your update.
> | >
> | > From the current situation, you may need to remove the user accounts
> and
> | > then recreating them. For the option "The user's home folder" do not be
> | > checked when you right click the account and then select Remove User,
> it
> | > will not delete the user data which saved in the users shared folders.
> | >
> | > Thanks for your time and I look forward to hearing from you.
> | >
> | > Best regards,
> | >
> | > Crina Li (MSFT)
> | >
> | > Microsoft CSS Online Newsgroup Support
> | >
> | > Get Secure! - www.microsoft.com/security
> | >
> | > ================================================== ===
> | > This newsgroup only focuses on SBS technical issues. If you have issues
> | > regarding other Microsoft products, you'd better post in the
> corresponding
> | > newsgroups so that they can be resolved in an efficient and timely
> manner.
> | > You can locate the newsgroup here:
> | > http://www.microsoft.com/communities...s/default.aspx
> | >
> | > When opening a new thread via the web interface, we recommend you check
> the
> | > "Notify me of replies" box to receive e-mail notifications when there
> are
> | > any updates in your thread. When responding to posts via your
> newsreader,
> | > please "Reply to Group" so that others may learn and benefit from your
> | > issue.
> | >
> | > Microsoft engineers can only focus on one issue per thread. Although we
> | > provide other information for your reference, we recommend you post
> | > different incidents in different threads to keep the thread clean. In
> doing
> | > so, it will ensure your issues are resolved in a timely manner.
> | >
> | > For urgent issues, you may want to contact Microsoft CSS directly.
> Please
> | > check http://support.microsoft.com for regional support phone numbers.
> | >
> | > Any input or comments in this thread are highly appreciated.
> | >
> | > ================================================== ===
> | >
> | > This posting is provided "AS IS" with no warranties, and confers no
> rights.
> | > --------------------
> | > | Thread-Topic: =?Utf-8?Q?RE:_Pre-RWW_setup_user_accts_can?=
> | > || From: =?Utf-8?B?VG9tIE1j?= <>
> | > || Subject: =?Utf-8?Q?RE:_RE:_Pre-RWW_setup_user_accts?=
> | > | =?Utf-8?Q?_can=E2=80=99t_log_in?=
> | > | Date: Fri, 13 Jan 2006 10:05:03 -0800
> | > | | Newsgroups: microsoft.public.windows.server.sbs
> | > ||
> | > | Another thing to add. I went on site and removed and created again
> the
> | > same
> | > | test user. I logged into and logged off a client computer.
> | > |
> | > | Off site now I can login using this test user's password.
> | > |
> | > | Is there a way I can fix this without removing the user and
> recreating
> | > the
> | > | accounts? Therea re about 20 users on the system. Also, by leaving
> the
> | > | "remove user directory" checkbox empty (during remove user account)
> what
> | > | exactly does this do. Will it maintain user settings when I recreate
> the
> | > | account?
> | > |
> | > | Thanks!
> | > | --
> | > | Tom
> | > |
> | > |
> | > | ""Crina Li"" wrote:
> | > |
> | > | > Hi Tom,
> | > | >
> | > | > Thanks for your reply.
> | > | >
> | > | > You can try the following to see if it helps:
> | > | >
> | > | > 1. Check if NetBIOS domain name does not match the left hand side
> of
> | > the
> | > | > DNS domain name (for example, AD is "ADDomain.local", but netbios
> is
> | > | > "Domain"). To find out the names, you can type "set" in a command
> | > prompt at
> | > | > the server. You may find the following information:
> | > | >
> | > | > USERDNSDOMAIN=This is the AD DNS name
> | > | > USERDOMAIN= This is the netbios domain name
> | > | >
> | > | > Good:
> | > | > USERDNSDOMAIN=FOURTHCOFFEE.LOCAL
> | > | > USERDOMAIN=FOURTHCOFFEE
> | > | > Bad:
> | > | > USERDNSDOMAIN=FOURTHCOFFEE.LOCAL
> | > | > USERDOMAIN=COFFEE
> | > | >
> | > | > 2. Check if the primary group for the problematic user account is
> | > Domain
> | > | > Users as following:
> | > | >
> | > | > 1) In Server Management Console, Expand Standard Management.
> | > | > 2) Click Users and Right-click the problematic user account and
> select
> | > | > Properties.
> | > | > 3) In Properties page, in Member Of tab, you can set primary group.
> | > | > 4) To set it, you may select Domain Users and then click the button
> of
> | > Set
> | > | > Primary Group.
> | > | >
> | > | > If the issue still occurs, to narrow down the problem, would you
> please
> | > try
> | > | > to delete a problematic user and then re-create the account to see
> if
> | > it
> | > | > helps?
> | > | >
> | > | > Thanks for your time and I look forward to hearing from you.
> | > | >
> | > | > Best regards,
> | > | >
> | > | > Crina Li (MSFT)
> | > | >
> | > | > Microsoft CSS Online Newsgroup Support
> | > | >
> | > | > Get Secure! - www.microsoft.com/security
> | > | >
> | > | > ================================================== ===
> | > | > This newsgroup only focuses on SBS technical issues. If you have
> issues
> | > | > regarding other Microsoft products, you'd better post in the
> | > corresponding
> | > | > newsgroups so that they can be resolved in an efficient and timely
> | > manner.
> | > | > You can locate the newsgroup here:
> | > | > http://www.microsoft.com/communities...s/default.aspx
> | > | >
> | > | > When opening a new thread via the web interface, we recommend you
> check
> | > the
> | > | > "Notify me of replies" box to receive e-mail notifications when
> there
> | > are
> | > | > any updates in your thread. When responding to posts via your
> | > newsreader,
> | > | > please "Reply to Group" so that others may learn and benefit from
> your
> | > | > issue.
> | > | >
> | > | > Microsoft engineers can only focus on one issue per thread.
> Although we
> | > | > provide other information for your reference, we recommend you post
> | > | > different incidents in different threads to keep the thread clean.
> In
> | > doing
> | > | > so, it will ensure your issues are resolved in a timely manner.
> | > | >

01-24-2006

Hi Tom,

Thanks for your update.

To narrow down the problem, would you please help me confirm the following
information?

1. Are you using Local administrator account to remove and reinstall
Outlook 2003?
2. Does the situation occur if you add Sue to local administrator security
group?
3. Do you mean Sue can log on to RWW in external network when you create
the account firstly, then you log on in LAN using Sue and then you can not
log on to RWW from external network using Sue. However you can use Sue
logon to client computer when you use Sue_remote to logon on to RWW from
external network and then click Connect to client computer?
4. I can not find the screen shot you have attached, can you attach it
again?

Thanks for your time and I look forward to hearing from you.

Best regards,

Crina Li (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

================================================== ===
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

================================================== ===

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: =?Utf-8?Q?RE:_RE:_RE:_Pre-RWW_setup_user_a?=
| =?Utf-8?Q?ccts_can=E2=80=99t_log_in?=
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| =?Utf-8?Q?er_accts_can=E2=80=99t_log_in?=
| Date: Fri, 20 Jan 2006 09:44:04 -0800
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| Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:238247
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Thanks for your help Crina. I have added my answers to your questions
below.
|
|
| To narrow down the problem, would you please help me collect the
following
| information?
|
| 1. Is the problematic client computer located on the LAN of SBS?
| >>>>--------------------------
| >>> Yes.
|
| 2. Have you added the client computer to SBS domain through running
| http://servername/connectcomputer?
| >>>>--------------------------
| >>>Yes. The computer is a new Dell (last Fall) desktop. Installed OS is
XP Professional. Installed software is MS Office Professional. Outlook 2003
was installed w/ MS Office and has been running locally on this machine.
Computer was joined using http://servername/connectcomputer and user
profile successfully migrated. I have other client computers with the same
configuration which exhibit the same problem.
|
|
| If you have added the client computer to SBS domain, for the Outlook
issue,
| you may need to do as following:
| 1. On client computer, remove Outlook 2003 as following:
| 1) Open control Panel.
| 2) Click Add or Remove Programs.
| 3) Click Remove on Microsoft Office Outlook 2003.
| >>>>--------------------------
| >>>> Error - could not change or remove Outlook or MS Office
Professional. Received following error: "The installation source for this
product is not available. Verify that the source exists and that you can
access it." I have the original installation CD loaded and was unable to
proceed beyond this point.
|
|
| 4) Log off the user.
|
| 2. On SBS:
| 1) Open Server Management.
| 2) Expand Standard Management and then click Client Computers.
| 3) Click Assign Applications to Client Computers.
| 4) Click Next on the wizard.
| 5) Add the problematic client computer and then click Next.
| 6) Select Microsoft Office Outlook 2003 and then click Next.
| 7) Follow the wizard to finish it.
| >>>>--------------------------
| >>>>This has been done prior to this issue. Outlook is listed (checked)
as an assigned application for this computer.
|
|
| And then log on to client computer to install Microsoft Office Outlook
2003.
| For the RWW issue:
|
| 1. Can you attach a screen shot of the issue to newsgroup?
| >>>>--------------------------
| >>>>Yes
|
| 2. Do you mean you can log on to RWW using administrator account on SBS
and
| then connect to the problematic client computer using the new user
account
| and password?
| >>>>--------------------------
| >>>>Yes
|
| 3. Can you access RWW using a good user account (the user that was
created
| afterwards you can log on to RWW) on the problematic client computer?
| >>>>--------------------------
| >>>> Yes and NO. I can create a new user (let's call the user Sue)
account on the server or via RWW. I can log into RWW as user Sue from
off-site. Then on-site at client computer I log on as user Sue. A message
then appears which says "You must be a member of the local administrator
security group on this computer to install and configure applications.
contact your network administrator." Everything operates OK on the client
computer. I can access the network, map drives to shared folders, use
network resources, EXCEPT for Outlook 2003. When I open Outlook I see a
quick message box "Preparing to install" which is then replaced by an error
message "The operation failed due to an installation problem. Restart
Outlook and try again. If the problem persists please reinstall." I try
again and get the same error message. Then off-site I try to login as Sue
to RWW and I get the error (attached screen shot)
|
| "The user name or password is incorrect. Verify that CAPS LOCK is not on,
| and then retype the current user name and password. If you receive this
| message again, contact your system administrator to ensure that you have
the
| correct permissions to use the Remote Web Workplace."
|
| To continue, I create a new user (call it Sue_remote) using the user
| template on SBS. Then from off-site Sue_remote can log into RWW. Connect
to
| the client computer. Then log into the client computer as user Sue, and
join
| the domain, etc. as above.
|
| 4. Can you access RWW using the new account on a good client computer?
| >>>>-------------------------
| >>>> Explained above in #3...
|
|
| Thanks again for your help.
| Tom Mc
|
|
|
|
|
|
|
| ""Crina Li"" wrote:
|
| > Hi Tom,
| >
| > Thanks for your update.
| >
| > To narrow down the problem, would you please help me collect the
following
| > information?
| >
| > 1. Is the problematic client computer located on the LAN of SBS?
| > 2. Have you added the client computer to SBS domain through running
| > http://servername/connectcomputer?
| >
| > If you have added the client computer to SBS domain, for the Outlook
issue,
| > you may need to do as following:
| >
| > 1. On client computer, remove Outlook 2003 as following:
| >
| > 1) Open control Panel.
| > 2) Click Add or Remove Programs.
| > 3) Click Remove on Microsoft Office Outlook 2003.
| > 4) Log off the user.
| >
| > 2. On SBS:
| >
| > 1) Open Server Management.
| > 2) Expand Standard Management and then click Client Computers.
| > 3) Click Assign Applications to Client Computers.
| > 4) Click Next on the wizard.
| > 5) Add the problematic client computer and then click Next.
| > 6) Select Microsoft Office Outlook 2003 and then click Next.
| > 7) Follow the wizard to finish it.
| >
| > And then log on to client computer to install Microsoft Office Outlook
2003.
| >
| > For the RWW issue:
| >
| > 1. Can you attach a screen shot of the issue to newsgroup?
| > 2. Do you mean you can log on to RWW using administrator account on SBS
and
| > then connect to the problematic client computer using the new user
account
| > and password?
| > 3. Can you access RWW using a good user account (the user that was
created
| > afterwards you can log on to RWW) on the problematic client computer?
| > 4. Can you access RWW using the new account on a good client computer?
| >
| > I am appreciated your time and look forward to hearing from you.
| >
| > Best regards,
| >
| > Crina Li (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > ================================================== ===
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities...s/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| >
| > ================================================== ===
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| > --------------------
| > | Thread-Topic: =?Utf-8?Q?RE:_RE:_Pre-RWW_setup_user_accts?=
| > | =?Utf-8?Q?_can=E2=80=99t_log_in?=
| > | | From: =?Utf-8?B?VG9tIE1j?= <>
| > || Subject: =?Utf-8?Q?RE:_RE:_RE:_Pre-RWW_setup_user_a?=
| > | =?Utf-8?Q?ccts_can=E2=80=99t_log_in?=
| > | Date: Mon, 16 Jan 2006 10:45:20 -0800
| > | | Newsgroups: microsoft.public.windows.server.sbs
| > ||
| > | Thanks for your reply, Crina. I appreciate it.
| > |
| > | I spent yesterday afternoon on site and deleted the user account from
the
| > | server (keeping the home folder). I then recreated it on the server.
I
| > then
| > | went to the client computer and logged in under the new user account
| > name.
| > | The new user was added successfully.
| > |
| > | There are 2 problems:
| > | 1. When I tried to start Oulook on the client it started to install
but
| > | stopped w/ error message (and this is from memory) "unable to
| > | install...restart Outlook and try again...). There is a local copy
of MS
| > | Office Prof on this client computer, should I reinstall Outlook from
| > those
| > | disks or try to force an install from the server (how do I do that?)?
| > |
| > | 2. Logon from RWW - I can not log on from RWW w/ this new user, I get
the
| > | same error mentioned previously (this user is part of Remote Web
| > Workplace
| > | Users group). However I can log on RWW as Administrator. Then I
choose to
| > | connect to the new user's client computer. I am able to connect to
the
| > client
| > | computer. At this computer's logon screen I then log on w/ the new
user
| > | credentials and I am able to access the computer as though I were on
| > site. So
| > | it seems the RWW password and the network password are not in synch?
| > Maybe
| > | Outlook has something to do w/ this?
| > |
| > | Thanks,
| > | --
| > | Tom
| > |
| > |
| > | ""Crina Li"" wrote:
| > |
| > | > Hi Tom,
| > | >
| > | > Thanks for your update.
| > | >
| > | > From the current situation, you may need to remove the user
accounts
| > and
| > | > then recreating them. For the option "The user's home folder" do
not be
| > | > checked when you right click the account and then select Remove
User,
| > it
| > | > will not delete the user data which saved in the users shared
folders.
| > | >
| > | > Thanks for your time and I look forward to hearing from you.
| > | >
| > | > Best regards,
| > | >
| > | > Crina Li (MSFT)
| > | >
| > | > Microsoft CSS Online Newsgroup Support
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > | >
| > | > ================================================== ===
| > | > This newsgroup only focuses on SBS technical issues. If you have
issues
| > | > regarding other Microsoft products, you'd better post in the
| > corresponding
| > | > newsgroups so that they can be resolved in an efficient and timely
| > manner.
| > | > You can locate the newsgroup here:
| > | > http://www.microsoft.com/communities...s/default.aspx
| > | >
| > | > When opening a new thread via the web interface, we recommend you
check
| > the
| > | > "Notify me of replies" box to receive e-mail notifications when
there
| > are
| > | > any updates in your thread. When responding to posts via your
| > newsreader,
| > | > please "Reply to Group" so that others may learn and benefit from
your
| > | > issue.
| > | >
| > | > Microsoft engineers can only focus on one issue per thread.
Although we
| > | > provide other information for your reference, we recommend you post
| > | > different incidents in different threads to keep the thread clean.
In
| > doing
| > | > so, it will ensure your issues are resolved in a timely manner.
| > | >
| > | > For urgent issues, you may want to contact Microsoft CSS directly.
| > Please
| > | > check http://support.microsoft.com for regional support phone
numbers.
| > | >
| > | > Any input or comments in this thread are highly appreciated.
| > | >
| > | > ================================================== ===
| > | >
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > | > --------------------
| > | > | Thread-Topic: =?Utf-8?Q?RE:_Pre-RWW_setup_user_accts_can?=
| > | > || From: =?Utf-8?B?VG9tIE1j?= <>
| > | > || Subject: =?Utf-8?Q?RE:_RE:_Pre-RWW_setup_user_accts?=
| > | > | =?Utf-8?Q?_can=E2=80=99t_log_in?=
| > | > | Date: Fri, 13 Jan 2006 10:05:03 -0800
| > | > | | Newsgroups: microsoft.public.windows.server.sbs
| > | > ||
| > | > | Another thing to add. I went on site and removed and created
again
| > the
| > | > same
| > | > | test user. I logged into and logged off a client computer.
| > | > |
| > | > | Off site now I can login using this test user's password.
| > | > |
| > | > | Is there a way I can fix this without removing the user and
| > recreating
| > | > the
| > | > | accounts? Therea re about 20 users on the system. Also, by
leaving
| > the
| > | > | "remove user directory" checkbox empty (during remove user
account)
| > what
| > | > | exactly does this do. Will it maintain user settings when I
recreate
| > the
| > | > | account?
| > | > |
| > | > | Thanks!
| > | > | --
| > | > | Tom
| > | > |
| > | > |
| > | > | ""Crina Li"" wrote:
| > | > |
| > | > | > Hi Tom,
| > | > | >
| > | > | > Thanks for your reply.
| > | > | >
| > | > | > You can try the following to see if it helps:
| > | > | >
| > | > | > 1. Check if NetBIOS domain name does not match the left hand
side
| > of
| > | > the
| > | > | > DNS domain name (for example, AD is "ADDomain.local", but
netbios
| > is
| > | > | > "Domain"). To find out the names, you can type "set" in a
command
| > | > prompt at
| > | > | > the server. You may find the following information:
| > | > | >
| > | > | > USERDNSDOMAIN=This is the AD DNS name
| > | > | > USERDOMAIN= This is the netbios domain name
| > | > | >
| > | > | > Good:
| > | > | > USERDNSDOMAIN=FOURTHCOFFEE.LOCAL
| > | > | > USERDOMAIN=FOURTHCOFFEE
| > | > | > Bad:
| > | > | > USERDNSDOMAIN=FOURTHCOFFEE.LOCAL
| > | > | > USERDOMAIN=COFFEE
| > | > | >
| > | > | > 2. Check if the primary group for the problematic user account
is
| > | > Domain
| > | > | > Users as following:
| > | > | >
| > | > | > 1) In Server Management Console, Expand Standard Management.
| > | > | > 2) Click Users and Right-click the problematic user account and
| > select
| > | > | > Properties.
| > | > | > 3) In Properties page, in Member Of tab, you can set primary
group.
| > | > | > 4) To set it, you may select Domain Users and then click the
button
| > of
| > | > Set
| > | > | > Primary Group.
| > | > | >
| > | > | > If the issue still occurs, to narrow down the problem, would
you
| > please
| > | > try
| > | > | > to delete a problematic user and then re-create the account to
see
| > if
| > | > it
| > | > | > helps?
| > | > | >
| > | > | > Thanks for your time and I look forward to hearing from you.
| > | > | >
| > | > | > Best regards,
| > | > | >
| > | > | > Crina Li (MSFT)
| > | > | >
| > | > | > Microsoft CSS Online Newsgroup Support
| > | > | >
| > | > | > Get Secure! - www.microsoft.com/security
| > | > | >
| > | > | > ================================================== ===
| > | > | > This newsgroup only focuses on SBS technical issues. If you
have
| > issues
| > | > | > regarding other Microsoft products, you'd better post in the
| > | > corresponding
| > | > | > newsgroups so that they can be resolved in an efficient and
timely
| > | > manner.
| > | > | > You can locate the newsgroup here:
| > | > | >
http://www.microsoft.com/communities...s/default.aspx
| > | > | >
| > | > | > When opening a new thread via the web interface, we recommend
you
| > check
| > | > the
| > | > | > "Notify me of replies" box to receive e-mail notifications when
| > there
| > | > are
| > | > | > any updates in your thread. When responding to posts via your
| > | > newsreader,
| > | > | > please "Reply to Group" so that others may learn and benefit
from
| > your
| > | > | > issue.
| > | > | >
| > | > | > Microsoft engineers can only focus on one issue per thread.
| > Although we
| > | > | > provide other information for your reference, we recommend you
post
| > | > | > different incidents in different threads to keep the thread
clean.
| > In
| > | > doing
| > | > | > so, it will ensure your issues are resolved in a timely manner.
| > | > | >
|

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