Re: Problem Event Name: APPCRASH

H

I have purchased new Samsung Phone. When trying ti install software
get below problem I have tried to install both from disk and downloa
from Samsung Internet site with no luck

Samsung advise it is a problem with my Vista as other computers hav
no problem downloading software

Is anyone able assist pls
Problem signature
Problem Event Name: APPCRAS
Application Name: NPSGuide.ex
Application Version: 1.0.0.
Application Timestamp: 49e67f1
Fault Module Name: ntdll.dl
Fault Module Version: 6.0.6002.1800
Fault Module Timestamp: 49e0382
Exception Code: c015000
Exception Offset: 00009ee
OS Version: 6.0.6002.2.2.0.768.
Locale ID: 308
Additional Information 1: 9d1
Additional Information 2: 1abee00edb3fc1158f9ad6f44f0f6be
Additional Information 3: 9d1
Additional Information 4: 1abee00edb3fc1158f9ad6f44f0f6be

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nocknock