Re: Repeated downloads of the same updates

The failed installation attempts for KB927978 has most likely created
numerous randomly named folders on the C:\ drive (or, in some cases, the
drive with the most free space). Each one contains a log for the failed
installation. You can delete them *all*.

Open Add/Remove Programs. Is MSXML 4.0 SP2 {KB927978) listed ?
If so, uninstall it and then reboot.
Under Windows XP - Software Updates, is KB925672 listed ?
If so, uninstall it and then reboot.

If at anytime you are prompted that either of those updates are
available, click on the Update notification icon, and UNcheck the box
next to it, then click OK
A window should appear. Check the box next to 'Do not notify me of this
update again'. Click OK.

Now download KB927978 from here and save it:
http://www.microsoft.com/downloads/d...displaylang=en
( KB927978 supercedes KB925672 )

If you've done any printing, suggest you restart the system prior to
installing the update.
Otherwise, close the browser and *any other open programs*.
Now install msxml4-KB927978-enu.exe
Reboot.

Did that get it installed ?


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

TerriM4955 wrote:

> I too am having the same problem as jpeg. It keeps telling me I have to
> download.
> the same ones over and over and over again.
> MSXML 4.0 SP2 Security Update (925672)
> MSXML 4.0 SP2 Security Update (KB927978)
> It has been doing this one for the last 2 days. When I go on Microsoft
> update it shows there too.
> It is getting to be very annoying.
> I have just finished loading a new pc and have installed all the necessary
> security.
> Can someone help

Thanks a billion. Those random files in the root directory were starting to
make me think bad thoughts about who/what was running my system. Awesome and
concise help.

Regards,
Bob McDaniel

"MowGreen [MVP]" wrote:

> The failed installation attempts for KB927978 has most likely created
> numerous randomly named folders on the C:\ drive (or, in some cases, the
> drive with the most free space). Each one contains a log for the failed
> installation. You can delete them *all*.
>
> Open Add/Remove Programs. Is MSXML 4.0 SP2 {KB927978) listed ?
> If so, uninstall it and then reboot.
> Under Windows XP - Software Updates, is KB925672 listed ?
> If so, uninstall it and then reboot.
>
> If at anytime you are prompted that either of those updates are
> available, click on the Update notification icon, and UNcheck the box
> next to it, then click OK
> A window should appear. Check the box next to 'Do not notify me of this
> update again'. Click OK.
>
> Now download KB927978 from here and save it:
> http://www.microsoft.com/downloads/d...displaylang=en
> ( KB927978 supercedes KB925672 )
>
> If you've done any printing, suggest you restart the system prior to
> installing the update.
> Otherwise, close the browser and *any other open programs*.
> Now install msxml4-KB927978-enu.exe
> Reboot.
>
> Did that get it installed ?
>
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
> TerriM4955 wrote:
>
> > I too am having the same problem as jpeg. It keeps telling me I have to
> > download.
> > the same ones over and over and over again.
> > MSXML 4.0 SP2 Security Update (925672)
> > MSXML 4.0 SP2 Security Update (KB927978)
> > It has been doing this one for the last 2 days. When I go on Microsoft
> > update it shows there too.
> > It is getting to be very annoying.
> > I have just finished loading a new pc and have installed all the necessary
> > security.
> > Can someone help
>

That's good to hear. Nice work 'group'.
Glad the update is now installed properly.

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


TerriM4955 wrote:

> Yes it did. Everything is back to normal. I have never had much success by
> posting in discussion groups. But this time it worked.
> Thanks for the help.
>
> "MowGreen [MVP]" wrote:
>
>
>>The failed installation attempts for KB927978 has most likely created
>>numerous randomly named folders on the C:\ drive (or, in some cases, the
>>drive with the most free space). Each one contains a log for the failed
>>installation. You can delete them *all*.
>>
>>Open Add/Remove Programs. Is MSXML 4.0 SP2 {KB927978) listed ?
>>If so, uninstall it and then reboot.
>>Under Windows XP - Software Updates, is KB925672 listed ?
>>If so, uninstall it and then reboot.
>>
>>If at anytime you are prompted that either of those updates are
>>available, click on the Update notification icon, and UNcheck the box
>>next to it, then click OK
>>A window should appear. Check the box next to 'Do not notify me of this
>>update again'. Click OK.
>>
>>Now download KB927978 from here and save it:
>>http://www.microsoft.com/downloads/d...displaylang=en
>>( KB927978 supercedes KB925672 )
>>
>>If you've done any printing, suggest you restart the system prior to
>>installing the update.
>>Otherwise, close the browser and *any other open programs*.
>>Now install msxml4-KB927978-enu.exe
>>Reboot.
>>
>>Did that get it installed ?
>>
>>
>>MowGreen [MVP 2003-2007]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>TerriM4955 wrote:
>>
>>
>>>I too am having the same problem as jpeg. It keeps telling me I have to
>>>download.
>>>the same ones over and over and over again.
>>>MSXML 4.0 SP2 Security Update (925672)
>>>MSXML 4.0 SP2 Security Update (KB927978)
>>>It has been doing this one for the last 2 days. When I go on Microsoft
>>>update it shows there too.
>>>It is getting to be very annoying.
>>>I have just finished loading a new pc and have installed all the necessary
>>>security.
>>>Can someone help
>>

Bob,

Let's be sure that it is installed. Check in Add/Remove Programs for
MSXML 4.0 SP2 (KB927978).

Did the prompt to install the update show up before you installed it and
did you UNcheck it, then choose to not be notified about it again, or,
was it finally just installed properly and no prompt to install happened
during it's installation ?

I'd hate to be telling folks to hide that update if it did not install
properly. There is active exploitation of the vulnerability that the
update was intended to mitigate occurring, which is why I'm asking for
confirmation. <whew, that's one long sentence>

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



bozology wrote:

> Thanks a billion. Those random files in the root directory were starting to
> make me think bad thoughts about who/what was running my system. Awesome and
> concise help.
>
> Regards,
> Bob McDaniel
>
> "MowGreen [MVP]" wrote:
>
>
>>The failed installation attempts for KB927978 has most likely created
>>numerous randomly named folders on the C:\ drive (or, in some cases, the
>>drive with the most free space). Each one contains a log for the failed
>>installation. You can delete them *all*.
>>
>>Open Add/Remove Programs. Is MSXML 4.0 SP2 {KB927978) listed ?
>>If so, uninstall it and then reboot.
>>Under Windows XP - Software Updates, is KB925672 listed ?
>>If so, uninstall it and then reboot.
>>
>>If at anytime you are prompted that either of those updates are
>>available, click on the Update notification icon, and UNcheck the box
>>next to it, then click OK
>>A window should appear. Check the box next to 'Do not notify me of this
>>update again'. Click OK.
>>
>>Now download KB927978 from here and save it:
>>http://www.microsoft.com/downloads/d...displaylang=en
>>( KB927978 supercedes KB925672 )
>>
>>If you've done any printing, suggest you restart the system prior to
>>installing the update.
>>Otherwise, close the browser and *any other open programs*.
>>Now install msxml4-KB927978-enu.exe
>>Reboot.
>>
>>Did that get it installed ?
>>
>>
>>MowGreen [MVP 2003-2007]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>TerriM4955 wrote:
>>
>>
>>>I too am having the same problem as jpeg. It keeps telling me I have to
>>>download.
>>>the same ones over and over and over again.
>>>MSXML 4.0 SP2 Security Update (925672)
>>>MSXML 4.0 SP2 Security Update (KB927978)
>>>It has been doing this one for the last 2 days. When I go on Microsoft
>>>update it shows there too.
>>>It is getting to be very annoying.
>>>I have just finished loading a new pc and have installed all the necessary
>>>security.
>>>Can someone help
>>

Cobra Style,

>> Why dont guys like you work at MS Support?

Start a petition campaign to get Mow Green hired by the Update Team.
[you can't see how hard I'm laughing, can you ?]


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



Cobra Style wrote:

> WOW! Mowgreen, you are my new Hero!
>
> Had exactly the same problem as Terri, tried some different Supports both at
> comp.store and MS and none of them knew nothing of this? or could help me,
> wich i find pretty wierd.
> Tried Google but couldnt find something. Landed here by true luck and found
> you guys who helped me directly with no hassle or cost!?
> Why dont guys like you work att MS Support? Wish I could give u a gift or
> something.
>
> Best regards
>
> A thankfull Swede
>
> "MowGreen [MVP]" wrote:
>
>
>>Bob,
>>
>>Let's be sure that it is installed. Check in Add/Remove Programs for
>>MSXML 4.0 SP2 (KB927978).
>>
>>Did the prompt to install the update show up before you installed it and
>>did you UNcheck it, then choose to not be notified about it again, or,
>>was it finally just installed properly and no prompt to install happened
>>during it's installation ?
>>
>>I'd hate to be telling folks to hide that update if it did not install
>>properly. There is active exploitation of the vulnerability that the
>>update was intended to mitigate occurring, which is why I'm asking for
>>confirmation. <whew, that's one long sentence>
>>
>>MowGreen [MVP 2003-2007]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>bozology wrote:
>>
>>
>>>Thanks a billion. Those random files in the root directory were starting to
>>>make me think bad thoughts about who/what was running my system. Awesome and
>>>concise help.
>>>
>>>Regards,
>>>Bob McDaniel
>>>
>>>"MowGreen [MVP]" wrote:
>>>
>>>
>>>
>>>>The failed installation attempts for KB927978 has most likely created
>>>>numerous randomly named folders on the C:\ drive (or, in some cases, the
>>>>drive with the most free space). Each one contains a log for the failed
>>>>installation. You can delete them *all*.
>>>>
>>>>Open Add/Remove Programs. Is MSXML 4.0 SP2 {KB927978) listed ?
>>>>If so, uninstall it and then reboot.
>>>>Under Windows XP - Software Updates, is KB925672 listed ?
>>>>If so, uninstall it and then reboot.
>>>>
>>>>If at anytime you are prompted that either of those updates are
>>>>available, click on the Update notification icon, and UNcheck the box
>>>>next to it, then click OK
>>>>A window should appear. Check the box next to 'Do not notify me of this
>>>>update again'. Click OK.
>>>>
>>>>Now download KB927978 from here and save it:
>>>>http://www.microsoft.com/downloads/d...displaylang=en
>>>>( KB927978 supercedes KB925672 )
>>>>
>>>>If you've done any printing, suggest you restart the system prior to
>>>>installing the update.
>>>>Otherwise, close the browser and *any other open programs*.
>>>>Now install msxml4-KB927978-enu.exe
>>>>Reboot.
>>>>
>>>>Did that get it installed ?
>>>>
>>>>
>>>>MowGreen [MVP 2003-2007]
>>>>===============
>>>> *-343-* FDNY
>>>>Never Forgotten
>>>>===============
>>>>
>>>>TerriM4955 wrote:
>>>>
>>>>
>>>>
>>>>>I too am having the same problem as jpeg. It keeps telling me I have to
>>>>>download.
>>>>>the same ones over and over and over again.
>>>>>MSXML 4.0 SP2 Security Update (925672)
>>>>>MSXML 4.0 SP2 Security Update (KB927978)
>>>>>It has been doing this one for the last 2 days. When I go on Microsoft
>>>>>update it shows there too.
>>>>>It is getting to be very annoying.
>>>>>I have just finished loading a new pc and have installed all the necessary
>>>>>security.
>>>>>Can someone help
>>>>

Sorry - Guy's but your fix don't work for me. I don't have either KB927978 or
KB925672 listed and still I get a Windows installer error - pls. I you have
an idear I'm all ears - thanks

"MowGreen [MVP]" wrote:

> The failed installation attempts for KB927978 has most likely created
> numerous randomly named folders on the C:\ drive (or, in some cases, the
> drive with the most free space). Each one contains a log for the failed
> installation. You can delete them *all*.
>
> Open Add/Remove Programs. Is MSXML 4.0 SP2 {KB927978) listed ?
> If so, uninstall it and then reboot.
> Under Windows XP - Software Updates, is KB925672 listed ?
> If so, uninstall it and then reboot.
>
> If at anytime you are prompted that either of those updates are
> available, click on the Update notification icon, and UNcheck the box
> next to it, then click OK
> A window should appear. Check the box next to 'Do not notify me of this
> update again'. Click OK.
>
> Now download KB927978 from here and save it:
> http://www.microsoft.com/downloads/d...displaylang=en
> ( KB927978 supercedes KB925672 )
>
> If you've done any printing, suggest you restart the system prior to
> installing the update.
> Otherwise, close the browser and *any other open programs*.
> Now install msxml4-KB927978-enu.exe
> Reboot.
>
> Did that get it installed ?
>
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
> TerriM4955 wrote:
>
> > I too am having the same problem as jpeg. It keeps telling me I have to
> > download.
> > the same ones over and over and over again.
> > MSXML 4.0 SP2 Security Update (925672)
> > MSXML 4.0 SP2 Security Update (KB927978)
> > It has been doing this one for the last 2 days. When I go on Microsoft
> > update it shows there too.
> > It is getting to be very annoying.
> > I have just finished loading a new pc and have installed all the necessary
> > security.
> > Can someone help
>

Hi, how can i reboot it?
Thank you

"MowGreen [MVP]" wrote:

> The failed installation attempts for KB927978 has most likely created
> numerous randomly named folders on the C:\ drive (or, in some cases, the
> drive with the most free space). Each one contains a log for the failed
> installation. You can delete them *all*.
>
> Open Add/Remove Programs. Is MSXML 4.0 SP2 {KB927978) listed ?
> If so, uninstall it and then reboot.
> Under Windows XP - Software Updates, is KB925672 listed ?
> If so, uninstall it and then reboot.
>
> If at anytime you are prompted that either of those updates are
> available, click on the Update notification icon, and UNcheck the box
> next to it, then click OK
> A window should appear. Check the box next to 'Do not notify me of this
> update again'. Click OK.
>
> Now download KB927978 from here and save it:
> http://www.microsoft.com/downloads/d...displaylang=en
> ( KB927978 supercedes KB925672 )
>
> If you've done any printing, suggest you restart the system prior to
> installing the update.
> Otherwise, close the browser and *any other open programs*.
> Now install msxml4-KB927978-enu.exe
> Reboot.
>
> Did that get it installed ?
>
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
> TerriM4955 wrote:
>
> > I too am having the same problem as jpeg. It keeps telling me I have to
> > download.
> > the same ones over and over and over again.
> > MSXML 4.0 SP2 Security Update (925672)
> > MSXML 4.0 SP2 Security Update (KB927978)
> > It has been doing this one for the last 2 days. When I go on Microsoft
> > update it shows there too.
> > It is getting to be very annoying.
> > I have just finished loading a new pc and have installed all the necessary
> > security.
> > Can someone help
>

Are you being serious ? Click Start > Turn off Computer > Restart
Or, choose Shutdown and then unplug the system.
Wait 10 years and then plug it in again.

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



rain wrote:

> Hi, how can i reboot it?
> Thank you
>

There will be an msxml4 log file in each randomly named folder that is
generated for every attempted installation of KB927978.
Find the latest randomly named folder and post the END of that log,
please. It should contain an error code or reference a subkey in the
registry from whence the Windows installer error is emanating from.

OR, open the Event Viewer by going to Start > Run > type in

eventvwr.msc
Click OK

Click on Application in the left frame and look for Errors in the right
frame. Look for Errors with the Source being MsiInstaller.
There should be a few MsiInstaller entries in a row. Double click on
them to bring up the specific entry. IF one of them contains an error
code or points to a registry setting that is denying the installation,
then click the file icon right under the up and down arrows to copy it
to the clipboard.
Post it in your next reply, please.


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


Kristian Boe wrote:

> Sorry - Guy's but your fix don't work for me. I don't have either KB927978 or
> KB925672 listed and still I get a Windows installer error - pls. I you have
> an idear I'm all ears - thanks
>

Got it fixed .. uninstall MS installer 3.1 then manually install KB927978
then MS installer will be updated again finally - what a drag ..

"Kristian Boe" wrote:

> Sorry - Guy's but your fix don't work for me. I don't have either KB927978 or
> KB925672 listed and still I get a Windows installer error - pls. I you have
> an idear I'm all ears - thanks
>
> "MowGreen [MVP]" wrote:
>
> > The failed installation attempts for KB927978 has most likely created
> > numerous randomly named folders on the C:\ drive (or, in some cases, the
> > drive with the most free space). Each one contains a log for the failed
> > installation. You can delete them *all*.
> >
> > Open Add/Remove Programs. Is MSXML 4.0 SP2 {KB927978) listed ?
> > If so, uninstall it and then reboot.
> > Under Windows XP - Software Updates, is KB925672 listed ?
> > If so, uninstall it and then reboot.
> >
> > If at anytime you are prompted that either of those updates are
> > available, click on the Update notification icon, and UNcheck the box
> > next to it, then click OK
> > A window should appear. Check the box next to 'Do not notify me of this
> > update again'. Click OK.
> >
> > Now download KB927978 from here and save it:
> > http://www.microsoft.com/downloads/d...displaylang=en
> > ( KB927978 supercedes KB925672 )
> >
> > If you've done any printing, suggest you restart the system prior to
> > installing the update.
> > Otherwise, close the browser and *any other open programs*.
> > Now install msxml4-KB927978-enu.exe
> > Reboot.
> >
> > Did that get it installed ?
> >
> >
> > MowGreen [MVP 2003-2007]
> > ===============
> > *-343-* FDNY
> > Never Forgotten
> > ===============
> >
> > TerriM4955 wrote:
> >
> > > I too am having the same problem as jpeg. It keeps telling me I have to
> > > download.
> > > the same ones over and over and over again.
> > > MSXML 4.0 SP2 Security Update (925672)
> > > MSXML 4.0 SP2 Security Update (KB927978)
> > > It has been doing this one for the last 2 days. When I go on Microsoft
> > > update it shows there too.
> > > It is getting to be very annoying.
> > > I have just finished loading a new pc and have installed all the necessary
> > > security.
> > > Can someone help
> >