Re: Safe mode and Updates

Mike,

Now that you got to the heart of your problem..... you had a problem at website for Windows Update, and you got the infamous "cannot display....."
That one is caused by several different issues. However, you must look at your log file (as perhaps the support people may have asked).

Use Notepad or Wordpad and open & look at the Windows Update log file
C:\Windows\WindowsUpdate.log or C:\WINNT\WindowsUpdate.log

Scroll down towards the bottom. Look for wording similar to "yada..yada.. failed Error 0Xnnnnnnn" where nnnnnn are numbers
The Error code-number is what we look for.

Your question really belongs in group microsoft.public.windowsupdate
Crossposting to windowsupdate.

HTH
--
Maurice N
MVP Windows - Shell / User
-----

mike carrington wrote:
> Thanks, Maruice. But the same thing happened. In more detail, let me
> describe...
>
> Clicking on Windows Updates got me to the screen where Microsoft
> looked to see what software I was running, then I got the "Welcome to
> Windows Update" window with the "Express" button recommended.
> Clicking on that results in: "The website has encountered a problem
> and cannot display the page you are trying to view.... " Then there
> are a number of options for help listed. I've elected "Online
> Assisted Support" on two occassions and have two different case
> numbers. Both times, support (Compass Rule) (?) gave me the "most
> likely" reason for my problem and a fix for it. Neither time fixed
> it and I wrote and told them that and have heard nothing.
>
> So, I'm hanging out here asking for more. One of the 'fixes' of the
> second case number involved a Safe Reboot, thus my original question.
> I've forgotten how to phrase the "Format" in DOS so I could create a
> bootable soft drive. That might help. But your supposition that XP
> is on my hard drive is also correct.
>
> Stranger and stranger, indeed. Any more words of wisdom would
> certainly be appreciated.
>
> Mike
>
> "Maurice N ~ MVP" <> wrote in message
> news:...
> Mike,
>
> You most likely have Windows XP on your hard drive and not on your
> removable drive. So then, I'd be picking "Hard Drive".
> But then, why are the other choices coming up for your system?
>
> Booting from CD will not get you to Safe mode, so that's out.
>
> I'm sorta lost on your last issue. You want to go to Windows Update
> website and cannot see the choice on your menu?
> If "it is" missing from your menu, you can get there this way: Bring
> up Internet Explorer, from it's menu, select Tools then select
> Windows Update option.

Well, nuts, Maurice!

I don't have a WindowsUpdate.log in C:\Windows and no C:\WINNT directory.
So, where does that put me? Arghhhhh! Should I create an empty file with
that name just to have one?

Mike


"Maurice N ~ MVP" <> wrote in message
news:ur6mc$...
Mike,

Now that you got to the heart of your problem..... you had a problem at
website for Windows Update, and you got the infamous "cannot display....."
That one is caused by several different issues. However, you must look at
your log file (as perhaps the support people may have asked).

Use Notepad or Wordpad and open & look at the Windows Update log file
C:\Windows\WindowsUpdate.log or C:\WINNT\WindowsUpdate.log

Scroll down towards the bottom. Look for wording similar to "yada..yada..
failed Error 0Xnnnnnnn" where nnnnnn are numbers
The Error code-number is what we look for.

Your question really belongs in group microsoft.public.windowsupdate
Crossposting to windowsupdate.

HTH
--
Maurice N
MVP Windows - Shell / User
-----

mike carrington wrote:

OK, I found your suggested newsgroup and will move my questions over there,
Maurice. Too many options...

Mike


"mike carrington" <> wrote in message
news:...
> Well, nuts, Maurice!
>
> I don't have a WindowsUpdate.log in C:\Windows and no C:\WINNT directory.
> So, where does that put me? Arghhhhh! Should I create an empty file with
> that name just to have one?
>
> Mike
>
>
> "Maurice N ~ MVP" <> wrote in message
> news:ur6mc$...
> Mike,
>
> Now that you got to the heart of your problem..... you had a problem at
> website for Windows Update, and you got the infamous "cannot display....."
> That one is caused by several different issues. However, you must look at
> your log file (as perhaps the support people may have asked).
>
> Use Notepad or Wordpad and open & look at the Windows Update log file
> C:\Windows\WindowsUpdate.log or C:\WINNT\WindowsUpdate.log
>
> Scroll down towards the bottom. Look for wording similar to "yada..yada..
> failed Error 0Xnnnnnnn" where nnnnnn are numbers
> The Error code-number is what we look for.
>
> Your question really belongs in group microsoft.public.windowsupdate
> Crossposting to windowsupdate.
>
> HTH
> --
> Maurice N
> MVP Windows - Shell / User
> -----
>
> mike carrington wrote:
>
>