Re: SBS2003 Exchange

"neil40" <> wrote in message
news:84d5393c-7e16-4c13-855d-...
> Hi
>
> I posted here before about having Exchange pull in multiple email
> domains:
> Example
> We have and also pull in emails from @abc.com
>
> A further question regarding this:
> The scenario is that the company has the domain xyz.com, and users
> added to the Domain/Exchange and of course each is using Outlook.
>
> Now they have set up a new support desk and wish to use a separate
> email for this - one that all users could see from the same Outlook
> (IE they can see the Mailbox in the sidebar etc)
> However, is it possible to be able to 'Reply' in emails as the correct
> user - EG if it comes to them in xyz,com it replies as that, but if
> they are replying to an email in the support mailbox (lets say
> sdesk.com) then it is sent out as that?

Yes, *provided* they have permission to reply as or on behalf of the
original recipient then it should all work automatically as you want.
Provided you have the "from" field showing in you emails then you can
override this if you wanted - so you could reply to one email say your
support one and override the fact that its coming from support and instead
change it to your own account.

Hope this helps.
--
Brian Cryer
http://www.cryer.co.uk/brian

Brian Cryer wrote:

> "neil40" <> wrote in message
> news:84d5393c-7e16-4c13-855d-
> ...
> > Hi
> >
> > I posted here before about having Exchange pull in multiple email
> > domains:
> > Example
> > We have and also pull in emails from @abc.com
> >
> > A further question regarding this:
> > The scenario is that the company has the domain xyz.com, and users
> > added to the Domain/Exchange and of course each is using Outlook.
> >
> > Now they have set up a new support desk and wish to use a separate
> > email for this - one that all users could see from the same Outlook
> > (IE they can see the Mailbox in the sidebar etc)
> > However, is it possible to be able to 'Reply' in emails as the
> > correct user - EG if it comes to them in xyz,com it replies as
> > that, but if they are replying to an email in the support mailbox
> > (lets say sdesk.com) then it is sent out as that?
>
> Yes, provided they have permission to reply as or on behalf of the
> original recipient then it should all work automatically as you want.
> Provided you have the "from" field showing in you emails then you can
> override this if you wanted - so you could reply to one email say
> your support one and override the fact that its coming from support
> and instead change it to your own account.

One caveat. The sent email will be placed in the primary mailbox's Sent
Items, regardless of what is stipulated as the "From".

If you want the mails sent from the secondary mailbox to be stored in
secondary/Sent Items, you'll have to move them there (or use an Outlook
Rule).

Other possibilities are:

* an IMAP client that supports multiple accounts (eg I use Thunderbird
to access several Exchange accounts simultaneously), though you'll need
to enable IMAP and configure an SMTP Server for authenticated relaying
(so the IMAP client can send email)
* Outlook 2010, which now has support for multiple Exchange accounts (I
need to try this for myself, to see if it works better than
Thunderbird).

--
Steve Foster
For SSL Certificates, Domains, etc, visit.:
https://netshop.virtual-isp.net

neil40 wrote:

> On May 16, 2:23*pm, "Brian Cryer" <not.h...@localhost.invalid> wrote:
> > "neil40" <neil.grant...@gmail.com> wrote in message
> >
> > news:84d5393c-7e16-4c13-855d-
> > om...
> >
> >
> >
> >
> >
> > > Hi
> >
> > > I posted here before about having Exchange pull in multiple email
> > > domains:
> > > Example
> > > We have u...@xyz.com and also pull in emails from @abc.com
> >
> > > A further question regarding this:
> > > The scenario is that the company has the domain xyz.com, and users
> > > added to the Domain/Exchange and of course each is using Outlook.
> >
> > > Now they have set up a new support desk and wish to use a separate
> > > email for this - one that all users could see from the same
> > > Outlook (IE they can see the Mailbox in the sidebar etc)
> > > However, is it possible to be able to 'Reply' in emails as the
> > > correct user - EG if it comes to them in xyz,com it replies as
> > > that, but if they are replying to an email in the support mailbox
> > > (lets say sdesk.com) then it is sent out as that?
> >
> > Yes, provided they have permission to reply as or on behalf of the
> > original recipient then it should all work automatically as you
> > want. Provided you have the "from" field showing in you emails
> > then you can override this if you wanted - so you could reply to
> > one email say your support one and override the fact that its
> > coming from support and instead change it to your own account.
> >
> > Hope this helps.
> > --
> > *Brian Cryer
> > *http://www.cryer.co.uk/brian- Hide quoted text -
> >
> > - Show quoted text -
>
> Thanks Brian/Steve
>
> One other question regarding this scenario - obviously the usual/
> default accounts SMTP are handled by Exchange, but of course these
> other accounts SMTP settings would normally be different to the
> default domain.
> How does that work?
> I'd imagine they need to authenticate somehow

I was working on the assumption that you plan to add the new domain to
Exchange. Therefore it's just another Exchange mailbox, and local
access is done using Windows accounts. Exchange assumes responsibility
for actually sending the mail, and doesn't normally need to
authenticate to anyone (though if you hand outbound mail off to a
smarthost, those sometimes insist on authentication - but that's
usually a single ID for all messages).

If you actually meant that you want to use an external mailhost for the
additional domain/addresses, then you're just adding a POP3/IMAP
account to your email client, and will specify all the appropriate
details, including the SMTP settings for the remote mailhost, there.
The point I made about Sent Items does not apply in this scenario.
OTOH, mail will most likely land up getting downloaded onto specific
users machines unless you're extremely careful.

--
Steve Foster
For SSL Certificates, Domains, etc, visit.:
https://netshop.virtual-isp.net